Customer did not leave a comment.Heather A.
Customer Reviews for New Hope Auto & Truck Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dale B.
Here is the Rub. UHaul changed my pickup location to their benefit. I had to drive from Tampa to Clearwater (15-20 miles) over a viaduct that was under renovation in an area I was not familiar with. Within a couple miles of my personal destination there is a UHaul place. I stopped there and asked if I could drop off the truck and trailer there. I was told I couldn't change this more convenient and closer drop off location without having to pay a penalty. UHaul can change my pick up location as they see fit and at their convenience, but the paying customer can't drop off the rental truck at a more convenient location. Something is not right here. Other than that the truck and everything I rented with it worked perfectly.Douglas C.
Customer did not leave a comment.Hugh G.
The only thing was the tank of gas on the U-Haul was at just above half and I have a picture to show that and I let the guy know at the pickup location and he said great to make sure you show the picture at the drop off location well I had to drop off the vehicle last night because we're taking off early today if you guys can contact me I can send you a picture and also basically I would just like the refund for half of the gas that I put in on Philip I put $80 in so $40 back. And the reason for that is when I filled the tank it did not register that it was going up and when I stopped I thought that was halfway but then when I turned the engine on it was full.Erica H.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.JASMINE C.
Customer did not leave a comment.Joann E.
The primary drop off point could not take the trailer so they sent us to another location. At tge second location i had trouble locating an attendant. Then I received a charge for delivering it late.MELVIN V.
Customer did not leave a comment.Shantelle L.
Customer did not leave a comment.avery O.
Customer did not leave a comment.LEonard O.
Customer did not leave a comment.JENNIFER J.
The truck was really disgusting inside and a cigarrette bad smellRaymond T.
Customer did not leave a comment.Kush P.
Customer did not leave a comment.Vincent D.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.Mark F.
I rented a pickup truck to tow my boat to storage. Everything worked perfectly. It was so easy I might consider selling my tow vehicle and just rent from u-haul when I need to service the boat.Enrique P.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Kenneth W.
Do not recommend. Highly unsatisfied experience and will not be going through Uhaul again. My estimated cost before taking the rental truck was around $150 and after I returned my bill came out to over $260. I was over charged, billed for high insurance coverage that I did not choose when making my reservation, did not receive my requested number of moving covers/pads, and more issues. I requested 2 dozen but only got 6 pads but was still charged as if I was given an entire dozen. I will be disputing the over charge and will not be getting services from uhaul moving forward.Justin M.