Customer Reviews for New Georgia Self Storage LLC
(U-Haul Neighborhood Dealer)

179 reviews

9495 Villa Rica Hwy   Villa Rica, GA 30180

(770) 456-2376

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 456-2376

9495 Villa Rica Hwy
Villa Rica, GA 30180

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great!

Deryk Ronk 
Rating:
4.0

Customer did not leave a comment.

Matthew Stinchcomb 
Rating:
5.0

Customer did not leave a comment.

Denise Herren 
Rating:
5.0

Customer did not leave a comment.

Merceds Armstrong 
Rating:
5.0

Wonderful experience! Highly recommend!

Lindy Miller 
Rating:
4.0

Tell us where to turn in our equipment after we're finished and don't call us accusing us for taking the equipment home when it's in the back of the Uhaul the whole time. Check the parking lot for the Uhaul and don't tell us we're late when it's in your parking lot.

James House 
Rating:
5.0

Customer did not leave a comment.

WANDA Maloney Jr 
Rating:
5.0

Nothing!! The truck was clean and it smelled really nice! Thank you!

kenisha bankhead 
Rating:
5.0

Customer did not leave a comment.

Laqusha Scott 
Rating:
5.0

Staff very friendly and helpful.

Aimee Gore  |  Overall Experience 
Rating:
5.0

Friendly! Informative! Great customer service!

Debbie Moon 
Rating:
5.0

Professional quick and detailed on the process. Great experience and would use them again for sure!

Alan Woll 
Rating:
3.0

Customer did not leave a comment.

Kelly Panter 
Rating:
5.0

Customer did not leave a comment.

John Glen 
Rating:
5.0

FIX YOUR APP SO THAT IT DOESN'T TAKE SO LONG TO PROCESS. THIS IS NO REFLECTION ON THE NEW GEORGIA SELF STORAGE LOCATION.

Michael Drayton 
Rating:
5.0

Thanks for helping our storage needs for all these years! Bruce, the owner is most helpful!

TERRI PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin New 
Rating:
5.0

Customer did not leave a comment.

thomas bradley 
Rating:
5.0

Customer did not leave a comment.

Denise Herren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendyolsida Yaogo 
Rating:
5.0

Customer did not leave a comment.

Ben Cochran 
Rating:
4.0

Customer did not leave a comment.

michael hollingsworth 
Rating:
5.0

Ashley was very helpful and easy to work with!

Mitchell Bragg 
Rating:
5.0

Customer did not leave a comment.

Cara Spanoudakis 
Rating:
5.0

Ashley Parmer was super friendly and helpful when I called to make my reservation. When I had a problem finding the location, she was very patient and again, very helpful. I will always use this location and recommend it to anyone in the area because of Ashley.

CHARLENE RUSHING 
Rating:
5.0

I completely forgot to call the office when I left to let you know the unit was available. My apologies.

Jodie Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derwin kitt 
Rating:
5.0

Extremely friendly and responsive !

Nick Gladden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chip Candler 
Rating:
2.0

First, our preferred location was changed without notifying us. So, we had to go another 20 minutes out of our way, causing us to run late for our pickup time. We called the new location to let them know we were on our way. However, they moved our reservation to 24/7 pickup though we did not want this. We arrived before their closing time but no one was there to help with check in, forcing us to use the 24/7 pickup. This was VERY inconvenient and added an extra 30 minutes to our stop. Also, the fuel in the truck was below 1/4 tank. According to the contract, users must return the truck with at least 1/4 tank or they charge an extra service fee. If they charge this, they should use this fee to add more fuel to the tank, so that it is not another inconvenience for the next user.

David Rowell 
Rating:
5.0

Customer did not leave a comment.

Terrance Bowen 
Rating:
5.0

Very professional and helpful. Highly recommend this facility, it was easy to get to, perfect location. Safe. Price was the best around! Would definitely use this company again.

Patricia "Pat" Smith  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff. Nice facility for storage.

AMY DUFFY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Sinyard 
Rating:
5.0

Customer did not leave a comment.

Travareis Bryant 
Rating:
5.0

Customer did not leave a comment.

Charles Gerber 
Rating:
5.0

Everything was wonderful

Austin Nichols 
Rating:
5.0

Customer did not leave a comment.

Patrick Higginbotham 
Rating:
5.0

Customer did not leave a comment.

Ellen Williams 
Rating:
3.0

Customer did not leave a comment.

John Johnson 
Rating:
3.0

Properly maintain the equipment. The auto transport has a flat tire.

Irmatine Luckes 
Rating:
5.0

Everything was great except the straps for the U-Haul did not fit on one side of the wheel but I did make the lady aware of it and she said she would take care of it so great customer service

Carmen Roberson 
Rating:
5.0

Customer did not leave a comment.

Rodney Phifer 
Rating:
5.0

Customer did not leave a comment.

Caleb Rogers 
Rating:
5.0

Customer did not leave a comment.

Rodney Johnson 
Rating:
1.0

There is no parking for your personal vehicle at this location. I have received 2 completely different invoices from uhaul and emailed about this and received nothing in return. Very unprofessional and unacceptable. Very quick to take money but refuse to communicate

Carolyn Hatcher 
Rating:
5.0

Customer did not leave a comment.

Michael Robins 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ALLISON 
Rating:
5.0

Customer did not leave a comment.

Joe DeLoach Jr 
Rating:
5.0

The service rep was great and very knowledgeable and helpful from the reservation through pick up

WILEY SCRUTCHINS 
Rating:
1.0

Need to speak with someone

SHONDREKES COPELAND 
Rating:
4.0

After hours drop off with a trailer was kind of difficult. Parking was limited. Everything else was great.

Shana Norwood 
Rating:
5.0

Customer did not leave a comment.

JOHN GALLI 
Rating:
5.0

Customer did not leave a comment.

JENNIFER RICHARDS 
Rating:
4.0

Customer did not leave a comment.

JOHN GRANT 
Rating:
2.0

I reserved a truck from a location close to my destination only after to be told that they em didn’t have that size available so i had to pick up probably 13 miles out of my way. Truck was dirty smelt like cigarettes and i was charged for the mileage that i occurred having to drive it back

Carrie Jones 
Rating:
3.0

The vehicle could be cleaned and serviced. When I got in it had a low tire pressure light on and low washer fluid light on. There was dirt all in the cargo area.

TERA PACE 
Rating:
3.0

I reserved an 8AM vehicle when I got to location They didn’t open till 9AM. I was trying to use the self sign in without any benefit. It wasn’t user friendly at all. I called the customer service # and was getting assistance then the storage manager arrived to help me. I lost an hour of moving time for horrible sign in procedures. Next time I want to use a staffed open facility.

ANTHONY CHILLE 
Rating:
5.0

Customer did not leave a comment.

Marc Friedland 
Rating:
5.0

Excellent Customer service, very knowledgeable, this is my new location. Thank you, Gillian

GILLIAN LOTT 
Rating:
5.0

Customer did not leave a comment.

Paul Allen 
Rating:
5.0

The young lady at the New Ga location was very nice and helpful.

DONALD SWAFFORD 
Rating:
3.0

Customer did not leave a comment.

Bill Sportiello 
Rating:
3.0

Customer did not leave a comment.

Carey Jordan 
Rating:
5.0

The Associate at this location was very helpful and friendly.

BRENT BUECHLER 
Rating:
5.0

Excellent customer service and always friendly and helpful.

Vanessa Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RAFFAELE 
Rating:
5.0

Customer did not leave a comment.

John Meadows 
Rating:
5.0

Customer did not leave a comment.

ERNEST MAKITU 
Rating:
5.0

Customer did not leave a comment.

FREDERICK DALLAS 
Rating:
5.0

Customer did not leave a comment.

Mary Green 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa Watkins 
Rating:
5.0

Customer did not leave a comment.

William Lester  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Check in and check out process went very quickly.

Karen Suggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd Bradberry 
Rating:
5.0

Customer did not leave a comment.

Bunny Hall 
Rating:
5.0

Customer did not leave a comment.

Ray Wallace 
Rating:
5.0

Everything was great & went according to plan! Thank you!

hunter pair 
Rating:
5.0

Tony and Max went above and beyond to assist me in switching my drop off location. They provided excellent customer service.

Phillip Shepherd 
Rating:
5.0

Customer did not leave a comment.

Nicholas Eley 
Rating:
5.0

My experience with Uhaul was stress a d hassel free. And in the Times of moving that is a blessing. Good job big orange. Thanks Catherine Dobbs

William Vaughn 
Rating:
4.0

Customer did not leave a comment.

Joe Nicholson 
Rating:
5.0

Customer did not leave a comment.

Sean Cooney 
Rating:
5.0

the extra utility dolly and blankets in back of the truck were annoying, they just took up space

James Campbell 
Rating:
5.0

Customer did not leave a comment.

Dawn Martin 
Rating:
5.0

Nice guy that runs the place, quick and easy when you do everything online prior to arrival.

Lee Godwin 
Rating:
5.0

Nothing

Lizabeth Costley 
Rating:
1.0

I drop the U-Haul off ..I call the 800 number ask them would it be a problem if drop the truck at 12pm she told it would not be problem.10am was my drop off at first.. I woke up this morning check my bank . U-Haul charge me 57$ for those to hour. Very disappointed.. I’m retired army veteran 20 years I been using U-Haul never had a problem like this.. plus I needed that money for my family.. been lay off during this COVID 19

Maurice Pugh 
Rating:
5.0

Customer did not leave a comment.

Charlene McLain 
Rating:
5.0

Be good if owner or someone would do walk around with customer, other than that it was very nice to do business with them, very friendly and very professional about the whole transaction.

Eric Mooney 
Rating:
3.0

Customer did not leave a comment.

Paula Collins 
Rating:
5.0

I made sure and fueled the rental before I returned it and I was still charged $13.20 for fuel. I called and explained i put $12.00 in gas before I returned it and got no explanation. The fuel gauge was over the mark on the contract.

Kevin Weldon 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Amezaga 
Rating:
4.0

Customer did not leave a comment.

kent Iversen 
Rating:
5.0

Customer did not leave a comment.

Deneya Littles 
Rating:
5.0

Customer did not leave a comment.

Michael Albrecht 
Rating:
5.0

Customer did not leave a comment.

James Mccrary 
Rating:
5.0

The customer service at the local branch was very accommodating and friendly! I will use them again and refer them to my friends and business associates! Thanks Wayne Dennis

Wayne Dennis 
Rating:
5.0

Very friendly staff. Will definitely use again, if needed!

Shannon Lamont  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Cooper 
Rating:
5.0

Customer did not leave a comment.

mona spruill 
Rating:
5.0

Customer did not leave a comment.

Charles Wolford 
Rating:
2.0

Customer did not leave a comment.

April Knott 
Rating:
5.0

very helpful staff.

Curt Morrison  |  Overall Experience 
Rating:
4.0

Guy was very nice.

KAREN HOLDRIDGE 
Rating:
5.0

nothing to improve. the gentleman was helpful and informative. appreciate doing business with him. would definetly do business here again. thanks

Terry Martin 
Rating:
5.0

Customer did not leave a comment.

Doris Parker Smith 
Rating:
5.0

Customer did not leave a comment.

Christo Calixte 
Rating:
5.0

Good service and communication from the staff.

Donald Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay wilkinson 
Rating:
5.0

You guys are great

Charles Collins  |  Overall Experience 
Rating:
5.0

They were always helpful and polite whenever I had a question

DAVID SCOTT  |  Overall Experience 
Rating:
5.0

Hard to improve fast, friendly service. I'll rent from them next time.

Charles Grace 
Rating:
5.0

Customer did not leave a comment.

Bill Razlaff 
Rating:
5.0

Customer did not leave a comment.

Toby Sidenbender 
Rating:
5.0

everything was easy

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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