Customer Reviews for New Civic Autos Inc
(U-Haul Neighborhood Dealer)

383 reviews

1285 Kennedy Rd   Scarborough, ON M1P2L4

(416) 265-7894

Office Hours

  • Mon-Fri: 9:30 am–7 pm
  • Sat: 9:30 am–4 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(416) 265-7894

1285 Kennedy Rd
Scarborough, ON M1P2L4

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–7 pm
  • Sat: 9:30 am–4 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANISH ANTONY 
Rating:
5.0

Customer did not leave a comment.

Rashid Dasoo 
Rating:
5.0

Customer did not leave a comment.

Rashid Dasoo 
Rating:
1.0

Not a good service at all

Sagar Rudakiya 
Rating:
1.0

The person sucks he is least responsible on serving customers i hate this place never taking u haul from this location

Venkata Raghava Guddeti 
Rating:
4.0

The place was locked when I got there. I called a phone number and registered. A mechanic who was on site gave me the key. I had to contact U-Haul to add my son on and correct the drop off.

John Pummell 
Rating:
5.0

Customer did not leave a comment.

Abdul Rahim 
Rating:
1.0

Customer did not leave a comment.

Sepehr forghani 
Rating:
1.0

location did not stage the reserved unit 10' and i ended up waiting for 1 1/2 hours for the location to open and process it for i cannot complete the mobile pickup if the truck is not staged by the location, per your customer support.

MARLON QUITIQUIT 
Rating:
5.0

Customer did not leave a comment.

Raj Chaulagain 
Rating:
1.0

It’s not about the location. The person at the location was good and helped us. But the U-Haul service was disappointing. I had scheduled a mobile pick up at 10 am. First, my location was changed 2 days prior to the event. Then, when I reached the location and clicked on Pick up my truck, it said you are scheduled for hand delivery at 11am, the store is closed and I will have to wait. Finally, I got my truck at 11 am after making multiple calls standing outside the store in the cold. My 1 hour was wasted. I don’t think I can trust U-Haul again.

Krishna Thakkar 
Rating:
5.0

Customer did not leave a comment.

Dhrmenkumar Rayka 
Rating:
2.0

First of all my reseration was for 10am and they arrived at 10:25am which was late causing me to be behind on my schedule pick up that I rented it for. They charged me for 22km when I know I didn't travel that far and I only used the van for an hour and a half. I was disappointed.

David Smith 
Rating:
1.0

Customer did not leave a comment.

Aravinda babu Pamarthy 
Rating:
1.0

I already book a u-haul but they did gave me on time. Even it was 2 hours late.

AkashDeep Singh 
Rating:
3.0

First and foremost, they changed the location I wanted to pick up and drop off the vehicle and no one called me about it. I requested some accessories and that location didn’t have those equipments. I’m not happy with the service at all.

Farbod Mohammadzadeh 
Rating:
5.0

Customer did not leave a comment.

Trevor Dawkins 
Rating:
2.0

it took 45 mins for me to get the truck. and I waited for my invoice for 45 mins. My moving schedule was related.

SAO JING JOHANN CHUNG 
Rating:
5.0

great service and truck was clean. Thanks

Roger Taylor 
Rating:
2.0

Customer did not leave a comment.

Domenic Venditti 
Rating:
5.0

Safety good maintenance management and satisfactory

Mohammed Ibrahim 
Rating:
3.0

Unclear how to return the vehicle, staff on site did not know the process and information they provided was wrong

Brett Durham 
Rating:
3.0

Customer did not leave a comment.

sanjo sunny 
Rating:
3.0

Cab was dirty and needed vacuuming.

Andre McKenzie 
Rating:
5.0

Amazing service and very clean vehicle

Muhammad Umair Rabbani 
Rating:
5.0

Owner was very helpful

Marc Bucaya 
Rating:
3.0

Customer did not leave a comment.

Sahaj Patel 
Rating:
5.0

Customer did not leave a comment.

Mudassir Abdulka Kapadia 
Rating:
5.0

Customer did not leave a comment.

Saju Thomas 
Rating:
1.0

I am super displeased with the service. I booked a van for 12pm and when I arrived at the pickup location, there was no one there to asssit me. I had to call the store owner and by the time he assited me, more than 1 hour had passed. Additionally, the worker told me that all i had to was drop the keys off after hours and i didn't need to do anything online. This was not true and i was charged extra even though i had dropped the van off within my time. Will not be returning.

Mustafa Sattar 
Rating:
1.0

Charged extra

Santhan Thammineni 
Rating:
1.0

Customer did not leave a comment.

Kajanthan Vickneswaranathan 
Rating:
1.0

my reservation is 2:45pm, and I arrive at 2:35pm. They give me the truck at 3:15 pm with full trunk of snow. I reserve the pick up truck one day before I go there to pick up at check out online already. They act too slow, too much waiting time. Unprofessional management. Even the key drop off box is stupid setting. The hole is too small I can't even insert the key into the box when I return it.

JinYuan Chen 
Rating:
4.0

Customer did not leave a comment.

Andrew Huot 
Rating:
5.0

Customer did not leave a comment.

CHAMARA KANAKARATEN 
Rating:
1.0

Such a waste of time as I was relocated from my first booked place. So much time wasted and the location was to slow for service.

SAKIB CHOWDHURY 
Rating:
5.0

Customer did not leave a comment.

Anura Sivanantharasa 
Rating:
5.0

I have rent at this location so many times and never had a problem. My charges are alway correct, I will get initial estimates but when I return the vehicle and I end up using less mileage and top up the gas as instructed, they never over charged me. Great place to rent

YUSIF JAWANDO 
Rating:
1.0

I was charged for 10 extra km; my initial km was considered incorrect- I have the picture for your review.

Ansh Arora 
Rating:
1.0

Customer did not leave a comment.

Guy Mason 
Rating:
1.0

Customer did not leave a comment.

Seyad Chowdhury 
Rating:
5.0

I think vehicle is not good for highway driving there some problem with front wheels and also with handle

Abhilash Lattupally 
Rating:
5.0

Cleaning was an issue. Yet the CS was very good

Sriganesh Rajagopalan 
Rating:
5.0

Customer did not leave a comment.

Jeyatheepan Selvaratnam 
Rating:
2.0

The dealer was first a mechanic then a uhaul dealer. He mentioned something about a qtr of a tank full. We I went back in to ask him, he was busy with his mechanic business. The contract was illegible and when I returned the truck I was charged for additional fuel.

Frederick W Sherman 
Rating:
5.0

Customer did not leave a comment.

Vincent Sanchez 
Rating:
1.0

No

Anura Sivanantharasa 
Rating:
5.0

Very good experience. Car condition is excellent, the staff is very helpful! Will use again n recommend to friends.

charles shung 
Rating:
1.0

Representative hang on the calls and tell me to wait . She pick up the phone, and said “hello”, and tell me to wait for 30 minutes. I have no idea if the line is busy why she pick up cuz I already waited for 30minutes… When I pick up the truck, my reservation was on 9:30 am, and they give me at 11:00am. So I would have to delay to return. And they charged me the extension fees of $51.93….. which is very unreasonable and unfair..

Zhenoans Fan 
Rating:
5.0

Customer did not leave a comment.

Gokul Murugan 
Rating:
5.0

Customer did not leave a comment.

Rowell Zapatero 
Rating:
5.0

The truck worked well and the price was good.

Richard Howes 
Rating:
3.0

The pick up was not satisfactory

Lekhaz Atyam 
Rating:
5.0

Customer did not leave a comment.

Yamen Alami 
Rating:
1.0

Very very poor service. We booked our uhaul 1 week before just to make sure we do things according to our plan. We reached the place at 9:30 to pick the vehicle. There is no vehicle available. We asked the store owner and he says the other customer did not drop off the vehicle. We waited there till 11am just to be informed that we can get a vehicle only after 2pm. What nonsense is this.? We tried reaching customer care and they say there are no vehicles available. Why did they accecpt my booking in the 1st place when they clearly can’t delivery what they promised. Very very very bad experience.!

Prasanth Taripireddy 
Rating:
5.0

Customer did not leave a comment.

Nadine Elizabeth Raymond 
Rating:
1.0

Had a u haul booked for 11am got there at 10:50 on one there called the number I had told the person who answered the phone I had a booked u haul 15 cubic feet he told me the guy that had it before me dropped it of 15 minutes before I got there and said he want there but would call someone to give me keys I waited 2 hours for a truck and didn’t get the one I reserved I got a 10 cubic foot that was there the whole time I will never ever go to that location again nore tell any of my friends to go there I was on a time limit moving I had people wait to help me and it just put us all out this location is not professional at all and I think I should have been just giving a free u haul based on waiting almost 2 hours after my online reservation

Crystal Reid 
Rating:
1.0

The right side mirror was cracked which made it very risky for me to drive while changing lane. Had booked a15 feet truck but on reaching the location the concerned person told us to manage with the 10feet truck as it was not available even after booking one week back. This was a bad experience till now using U-Haul service

Bhanu Agnihotri 
Rating:
5.0

Customer did not leave a comment.

Jeyatheepan Selvaratnam 
Rating:
5.0

Customer did not leave a comment.

NIZARALI KHATAU 
Rating:
5.0

Customer did not leave a comment.

RUSHANG JOSHI 
Rating:
1.0

I was told that the maximum amount will be $173.00 . A bill for $118 was issued through the email.I I took the vehicle at 7 pm and dropped between 11.45 & 1 am. That was counted as 9 am in the following day.. I was charged $219. It is a looting and pure robbery.

Ananthakrishna Padinjarrayil 
Rating:
4.0

I didn't had any major issues with this location. Only problem I had was with the Uhaul's self pickup. The app showed me one location for pickup, when it reached time of pickup, it showed me another location. then I had to drive to the new location. I tried multiple times to do the self pickup but the app failed to verify my photo(selfie). The customer care had a queue of more than 20 minutes. When I chatted to the support, they said the issue is happening because I am using browser. I was using mobile app all the time. I tried with two mobiles. The truck didn't looked like to be very clean. But it was Ok. Otherwise it was a good experience to drive the big truck.

Vishnu Mohan 
Rating:
4.0

Have trucks available and don't change reservations on people

Bruno Vargas 
Rating:
1.0

trailer damaged my bumper was not installed properly we need discuss

angelo teixeira 
Rating:
1.0

Deceitful information was provided online. I booked this online for 24 hrs and the quotes rate was $19.95. Also, I didn’t accept the insurance coverage in my online booking. When I went to pick up the truck, the owner said he didn’t see my online check-in info, and he changed my booking unilaterally to add insurance without my consent. It’s only at the time of picking up the truck that he advised me that the rate was $19.95 for only 8 hrs where the online checking said $19.95 for 24 hrs. I was overcharged by about $62 in hidden fees

Semevo Hessou 
Rating:
1.0

This is a repair shop, not a rental shop. Poor customer service made me wait since he was only one there whole he did an estimate on a car in an accident. Told me after all paperwork was done for me to hook up trailer myself with a recent knee replacement then said head office told him if customers don't help then he can't rent to them. When returned I had to unhook myself on a hillside with not blocking material around. Call me for more

Paul Hisson 
Rating:
4.0

Improve On Pricing

Omar Swaleh 
Rating:
1.0

I never ever recommend to anyone. The manager f civic removed my order when I was at the location and gave my truck to someone else. It was a clear rubbing front of my eyes. very bad customer service

Mohammad Hajimohammadi 
Rating:
4.0

Everything was good, The Pickup and Return Process could have been quick to get the 5 star Rating

Manish Reddy 
Rating:
5.0

Customer did not leave a comment.

Anas Ali 
Rating:
1.0

My service is the worst I make a first reservation For 5PM and when I get to the location the person I was helping me is an able to proceed with the reservation and I have to cancel and I have to do another one and the app is not working one I finally finished at 7 PM and the car full of snow without a brush to clean it so I ran to be able to do some thing in the daylight and they run the car and keep it in a nice just to Parkette at home because the situation takes too long to me to check in and left the location and the bill comes I believe hi should be some discounts I will compensation because I’d stay two hours on the location and I have to clean the van without a brush this really bad service from both sides

Tiago Alves 
Rating:
1.0

I booked a vehicle a week ago and reached the location on time ,unfortunately I waited half an hour to pickup and the reason the location was closed and there was no self pick up option

Jawid Ahmadi 
Rating:
3.0

Customer did not leave a comment.

John Nichols 
Rating:
5.0

Customer did not leave a comment.

PRITESHKUMAR MISTRY 
Rating:
3.0

Ensure that vehicle is clean properly for the next customer.

Henry Johnson 
Rating:
4.0

Online it's shows vehicle is available but when we go there the store is closed, there is no proper communication between the customer representative and the store owner. 1st we did store pick up - store is closed 2nd we ordered mobile pickup through phone call- checked in through mobile application- the app got stuck before giving me the access to mobile pick up for the vehicle key. Anyhow the owner is kind, he did understood our requirement and opened the store particularly for us to handover the key Very bad experience with the customer representative Was unhappy with service Finally after waiting for 3 hours from the actual appointment time we got our keys only because of the kindness of the owner

SAI KRISHNA AMBATI 
Rating:
3.0

Booked truck online in advance, Once arrived spoke with someone who said the Uhaul attendant should be back in 10 mins. Waited 15 mins. Spoke with mechanic again he said call this number. Spoke to attendant on phone said he would be back in 15 mins. Waited 20 mins. Called again he said he would call me back in 5 mins. Waited again 10 mins. Called him again, he booked the rental over the phone and said someone would be there to give me the keys to the van. Waited another 20 mins. Called him again he said keys should be there I was getting upset waiting and said to him this is a ******joke he said I am going to cancel your order. Just then the person I had originally met came out with the key. What a waste of my time. Very poor service.

David Clapp 
Rating:
1.0

That man was very unprofessional Rude to woman and he was never in office when we went to rent... we got there at 3 for a 4pm booking and was told he gone to pray he will be back in 15mins we call after 15mins the man had calls forward to his cell phone call and he told us he's at the dentist on company time very rude.. never in my years did i experience such a don't care person..lack customer services.. he really shouldn't have a uhaul business.. honestly speaking

Kimberly ANDREW 
Rating:
3.0

Customer did not leave a comment.

MATIULLAH ZAHIREE 
Rating:
4.0

Excellent price

Douglas Walker 
Rating:
4.0

Customer did not leave a comment.

shawki Zahrddien 
Rating:
3.0

My complaint is with Head office -I booked to pickup at your big centre on Kingston Rd - it was closer to me & I had a store credit for returned boxes. Instead I was sent farther away to a small Soto shop- very friendly & accommodating - but an inconvenience to me. I expected more from U Haul Head office. I still have an outstanding credit of $11.19 - VIP cert#12D22E18.

Richard Alexander 
Rating:
1.0

Don't send them to this dealer. Review this dealer yourself and take away his license to operate for Uhaul. I would give no stars if I could.

Pat Kwiatkowski 
Rating:
3.0

It would be highly appreciated if there was an air freshener or if not, at least wipe with lysol to remove the sweaty smell inside the truck.

Russell Lozano Mallare 
Rating:
3.0

Booked a 4x8 trailer for $14.95, upon arrival I was told to call a number. There was NO ONE to assist or ask question. Connected the trailer myself and the guy on the phone advise someone will take a picture of the connection and I was sent on my way (no safety check or anything). Price is good but no service.

Lap Cheung 
Rating:
3.0

The app is horrible - when I tried to return the truck from my phone it would not work.

Konstantine Pantelidis 
Rating:
5.0

Fix your uhaul app since truck share process doesn't work properly. Or only do the process in person.

Matthew Qua 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Reid-Smith 
Rating:
1.0

terrible experience

JUANSEBASTIAN ARIAS JIMENEZ 
Rating:
4.0

I wasn't told how much more I was being charged on top of what I had already paid. Sure it was only $2.22, but I would like to know what you are charging me before you take it from my card. The rental was for 24 hours and I only had it for 5 or 6 hours, and I returned it the same day so it could be rented out the next morning. for the 5-10 km I went over I think it would have been EXCELLENT CUSTOMER SERVICE to WAIVE the charge of $2.22 to ensure customer loyalty.

JENNIFER PECK 
Rating:
4.0

This is a convenience location for me and the staff was good!

Vong Ly 
Rating:
5.0

Customer did not leave a comment.

Sasha Honsl 
Rating:
4.0

Customer did not leave a comment.

GONZALO ANIDO 
Rating:
1.0

The vendor wasn't there for open and I waited over 30 minutes for him to show up, causing me to be late for the pickup of my goods. Once in the truck, the odor was so bad I had to drive with the windows open the entire time

Homam Estwani 
Rating:
5.0

Customer did not leave a comment.

Aminullah Abdul Haq 
Rating:
5.0

Customer did not leave a comment.

Ernest Cortez 
Rating:
3.0

The drop of box for the location is horrible the key slot is really thin I had to figure out a way to put the key inside I wasted 30 mins of my time

SUFIAN WAHEED 
Rating:
2.0

Vehicle was not available at 8am with truck share app(was told I could access lock box for key; unavailable at that location). Had to call and wait for an hour and a half until establishment opened. Went to other location and was told couldn't get through to head office to enquire on our behalf. Truck worked well and was clean.

Charles Flatley 
Rating:
1.0

Rashid Dosso have me wait for more than 40 minutes to give the car keys. He was not present at the time of my booking. I rented 15ft truck which was completely dirty with mask and rappers. Fuel tank was not according to the level that was mentioned in contract. He put the blame on area manager that truck went to repair so that is why its in appropriate readings. Kindly do something about this franchise owner !!

RUTVIK SONI 
No reviews have been submitted for this location.

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