El cliente no dejó un comentario.STEPHEN W.
Customer Reviews for New Castle Garage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I don't think that anything needs to be improved at this location. Jim is willing to take care of anything necessary for the customer to have a worry free rental experience. He pays attention to all of the details that need to be considered to be sure that everything goes safely and smoothly.CATHY C.
El cliente no dejó un comentario.BERNARD H.
Returning the truck to this location was not as easy as one would like. There was barely room on the side for the truck to fit. I did appreciate it being a 24 hour return facility.Michelle L.
El cliente no dejó un comentario.SHANNON S.
Jim is an awesome gentleman.Dennis S.
When reservations are made on line, make sure that all of the costs are included, including taxes, fees, etc. There was about a $200 increase between what I thought I would be paying and what I was charged.Godfrey B.
Jim is extremely helpful and I would definitely recommend him to anyone else looking to rent a Uhaul vehicle or trailer.Godfrey B.
El cliente no dejó un comentario.Adrian B.
Very helpful, friendly service!KRISTA C.
El cliente no dejó un comentario.Frank M.
Keep up the excellent service.WADE C.
El cliente no dejó un comentario.Jess R.
El cliente no dejó un comentario.ADAM K.
This place was awesome. It's a small garage/mechanic shop located in a small town. The guy working was great and helped with everything I needed. Something that this survey doesn't allow me to say or rate was that I ordered a trailer from Silverthorne CO. where I lived, the day before picking it up they called me at 4pm and said they had nothing and the closest one was two hours away. The only option they gave me was I had to pick it up a day early and two hours away. The gal on the phone wouldn't do anything to help make my experience better and said that was my only option. Her explanation for the reservation going wong was that their website wasnt accurate and it was a common thing. It's 2021 and you are a huge nationwide company that has 21,000 locations "more than half of the mcdonald's world wide" and can't figure out how to have a working website for reserving uhaul trailers? The company is a monopoly and it's sad that is the only option for moving across country and you still get bad service like this. Everyone else was awesome in new castle CO and Bellingham WA.ANDREW L.
Jim and his assistant have always been very helpful for us. Dropping off trailers at his place is easy and painless. Much appreciated.Mark S.
Jim was greatARILD O.
El cliente no dejó un comentario.James F.
Proprietor is very friendly and efficient. Pleasure doing business with himCharles C.
No improvement necessary.service was excellent..DAVID C.
El cliente no dejó un comentario.kevin H.
Owner, Jim, always helpful and accommodating.Mark S.
El cliente no dejó un comentario.Murphy M.
The proprietor, Jim, has always been very helpful. Helped with after hours drop off. Thanks.MARK S.
El cliente no dejó un comentario.JAMES J.
El cliente no dejó un comentario.Thomas T.
Very friendly and helpful service. Even helped air tires on towing vehicle before leaving lot.Stephen C.
None at this time. Thank you.Greg M.
El cliente no dejó un comentario.Shon D.
El cliente no dejó un comentario.Ray N.
El cliente no dejó un comentario.brandon B.
Very helpful and courteous Helped me map the best detour around the major road closure due to a forest fireClaton C.
El cliente no dejó un comentario.Winona D.
El cliente no dejó un comentario.John C.
keep up the good work. Jimmy is greatSANDRA W.
Yes Jim Shrull is a very detailed and helpful personJerry W.
The gentleman that runs this rent station is incredibly helpful and went out of his way to flip my hitch ball for me so the unit was level! 10/10 would recommend.LAURA P.
Great service. Highly recommended.steve M.
El cliente no dejó un comentario.Sean F.
Was constantly too busy to help even though there was no one else there. Did not believe the dolly did not work. Told my fiance he would call him in a little while to sort out the dolly issue before he ran my card. He ran it right after we left and didn't call until 4 or 5 hours later.Melissa L.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.Jared P.
Great service. Great experienceRICK H.
Too stressful for over a week leading up to our reservation. We were told we'd have our trucks, then told maybe, then told we should drive 3 hours to find them, finally, the owner decided to drive to pick them up for us. Not what you want when you're closing on a house and need to have your belongings moved out.Danielle B.
El cliente no dejó un comentario.Peter B.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.WESLEY P.
El cliente no dejó un comentario.mark W.
El cliente no dejó un comentario.mike G.
El cliente no dejó un comentario.Charles M.
Very nice and friendly. Willing to go the extra mile to help out customers. Sincerely enjoys his work. Easy location to find and a nice lot to drop off. Would recommendJeffrey S.
Nothing that I can seeWilliam T.
Nothing! Jim was very helpful. Great experience.JOHN L.
El cliente no dejó un comentario.Bradley S.
Jim was great!!Susan G.
El cliente no dejó un comentario.John S.
Jim was great. He was knowledgeable, friendly and helpful.William J.
Jim has always been extremely helpful & excellent to work withRonald R.
We would have liked to have a ramp with the trailer.Jean A.
El cliente no dejó un comentario.Levi W.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Spencer M.
Not much Everything good Jim was very helpfulRichard M.
Jim was great....very helpful. Good experience.DAVE S.
El cliente no dejó un comentario.Wilmar M.
I had a very pleasant experience with my uhaul rental.Ronnie M.
Jim has been great to deal with. Very accommodating and friendly. Will rent from him again and again.Anthony D.
One of the tie down buckles was not working properly. It would come loose every 100 miles or so. Not the pick up locations fault because it appeared to work properly at first.David G.
Keep up the good work.Pete D.
Jim is always professional, prompt and accommodating to customer's needs and timelines. I heartily recommend him and the New Castle Garage. Thank you Jim!Robert Daniel O.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.David F.
Thanks, Jim, for your help again.Edward M.
El cliente no dejó un comentario.Virgil H.
Jim is an old school good guy. Helpful.Guy R.
great serviceYvonne L.
El cliente no dejó un comentario.Nicholas K.
El cliente no dejó un comentario.Steve S.
Horrible online experience. Trying to call was also terrible. Would not recommend this company ever aside from pickup and drop off locations.Andrea N.
The New Castle location was great but I originally made my reservation for Rifle and then they moved it to Glenwood at Alpine Motors and they were pretty bad and then Glenwood moved me to Gypsum. While all of this was going on I called the New Castle uhaul directly and they were awesome! Confirmed that they would have a trailer for me. That's the only Uhaul I will use in the future.JESUS M.
Turned vehicle in during off duty hours. Parking is very limited and the facility is old and cluttered but the town is very small and it is very convenient to have a UHAUL in town.Gary C.
Very old school! But, was completely on top of everything and very helpful. Thank You Very Much!Gary P.
El cliente no dejó un comentario.Steven N.
El cliente no dejó un comentario.RICHARD H.
The Garage was closed and left unattended. Called phone number on door and received instructions from owner. All was fine we left the keys in drop box.pat H.
Great experience . Would use New Castle garage againDebbie F.
El cliente no dejó un comentario.Apryl N.
El cliente no dejó un comentario.Carloyn W.
The Newcastle location was fine other than it was not the Rifle uhaul location. At the time of rental, the uhaul agent and I discussed the drop off. I responded that I'd be dropping it in Rifle CO. on Airport rd. where we always drop uhaul. He gave an affirmative response. I returned the transport trailer a day early to the Rifle uhaul location agent. I was then informed that I couldn't drop it there due to uhaul temporarily dropping their computer link for service with that location, and that the next nearest uhaul was up canyon in Newcastle, So that's another 28 miles on top of the 20 mile round trip to the original drop in Rifle. About 50 miles just to drop the thing. At least I wasn't pulling 2000 pounds of trailer on the return trip to home.... That is some messed up business operations IMHO.Brian M.
El cliente no dejó un comentario.Lauren H.
El cliente no dejó un comentario.coleen P.
The customer service line was the worse. They told us initially some other location had a larger one which they did not. This place didn't have the size we needed but they were super helpful.Joel F.
El cliente no dejó un comentario.Marvin B.
Jim was phenomenal. Very friendly and helpful!GAYLE S.
Local owner, in the U-Haul business for a long time. Friendly and provides good advice.jeffory V.
New truck excellent guy took care of us!James T.