Comentarios de los clientes para New Albany Valero

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de New Albany Valero

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Robert Y.
Clasificación:

I thought the pickup process was a little lengthy on the mobile device; perhaps that could be pared down a little. Some questions were already answered when I booked online but were asked again when I arrived at the site. It took about 15-20 minutes to complete the process; fortunately we arrived a little early because we had people waiting at the moving site to meet us. Also, the additional equipment we ordered was not on the truck. We had to ask for it; otherwise we would have driven to the moving site before discovering it was not in the truck.

Todd J.
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

Everything was fine

Donna K.
Clasificación:

On the day of my move I was notified that the van I had reserved was not available. I was told I'd be given an “upgrade” at no extra cost. It was a truck instead of a van, at a different location, which cost considerable more for mileage and more for insurance. I was not happy but had no choice with no notice given.

Ben H.
Clasificación:

Equipment review only. Long haul (one way) moving must be challenging to maintain and keep a healthy margin, but the fleet needs updating. My truck had almost 60k miles on it and was a shake, rattle and roll. It lacked basic features such as power windows, mirrors and locks and Bluetooth audio. These trucks go through hell and back on a daily basis, but it should be a requirement to keep them much newer and modern.

Steven H.
Clasificación:

I couldn't get my returned equipment receipt as the Uhaul web was hours behind so had to take pictures.

Jeremiah D.
Clasificación:

I was overcharged

Gary K.
Clasificación:

El cliente no dejó un comentario.

Zack D.
Clasificación:

Uhaul has sorely disappointed me this time. You guys couldn't even get me the truck I requested on time and forced me to get a smaller one. For one of the largest moving companies in the country, I would think you'd have ample vehicles. I spent extra money for essentially nothing and then you give me a $50 coupon???!!! This is so out of touch. Truly it made me realize that your company is ran by morons.

Justin H.
Clasificación:

El cliente no dejó un comentario.

Kimberly K.
Clasificación:

El cliente no dejó un comentario.

Richard T.
Clasificación:

There was no assistance in hooking up the trailer. When I dropped the trailer off I was told I never should have touched the trailer. I had issues with the trailer hopping off my ball and it bent my trailer hitch chain hook up.

alexander D.
Clasificación:

thank u

Ronald K.
Clasificación:

Not much my experience was really great.

Cheyenne D.
Clasificación:

El cliente no dejó un comentario.

Andrea Q.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

also a great experience, nothing to add for improvement

David A.
Clasificación:

Gas was available to fillup before turning in. He looked busy and I wasn't sure what he was asking for due to the masks.

Joshua W.
Clasificación:

Windshield was cracked My checkout was terrible. Took 40 minutes. Didn't get the trailer and $50 credit I was contacted about. Very dissatisfied. Additionally, AC did not get cold on 3 hour drive.

Cristine J.
Clasificación:

El cliente no dejó un comentario.

brittany L.
Clasificación:

El cliente no dejó un comentario.

HUDA H.
Clasificación:

I wasn't given a contract (no printer) and I had no access to a computer & printer so I couldn't download the contract. I felt uneasy dealing with this location, as a result, and that's why I dropped it off at a different location.

dana G.
Clasificación:

El cliente no dejó un comentario.

Jordan F.
Clasificación:

El cliente no dejó un comentario.

Jennifer B.
Clasificación:

El cliente no dejó un comentario.

Katherine A.
Clasificación:

Online pick up was a nightmare and will never use again

tana L.
Clasificación:

El cliente no dejó un comentario.

Zaneta F.
Clasificación:

El cliente no dejó un comentario.

Melissa G.
Clasificación:

My experience was best ever for a truck rental

herbert B.
Clasificación:

El cliente no dejó un comentario.

Andrea M.
Clasificación:

Very nice guy and girl.

Beverly C.
Clasificación:

El cliente no dejó un comentario.

Ryan B.
Clasificación:

The online check-in and check-out system would have been great if it worked better. It took me longer than it should to check-in and complete the truck review process with photos as the system didn't work each time I uploaded a photo. Repeatedly it stopped working and I had to start the process over from the beginning. Fortunately it finally worked when picking up the truck but I couldn't get it to work when dropping off and checking out of the system. I wasted about 45 minutes to an hour because of the problem. If I encounter any problems with it next time I will be sure to call right away. Customer services was helpful and courteous. However, I don't think U-Haul should offer the online check-in/out option until that glitch is figured out.

chelsea H.
Clasificación:

By treating your customers with respect. I highly do not recommend this place it's trash the truck was dirty very bad experience. They over charge you

james M.
Clasificación:

El cliente no dejó un comentario.

Lisa J.
Clasificación:

El cliente no dejó un comentario.

Steven M.
Clasificación:

El cliente no dejó un comentario.

Duane W.
Clasificación:

Even though I checked in online, there was confusion and questions regarding my reservation.

Scott P.
Clasificación:

El cliente no dejó un comentario.

Chris T.
Clasificación:

Clean dog/cat hair. Clean spilled/sticky drink holder.

Ronald A.
Clasificación:

Your people that don't know there job.

TORI F.
Clasificación:

I was double charged and had I not mentioned anything to customer service my money would've be taken

Steve D.
Clasificación:

El cliente no dejó un comentario.

ShaKira B.
Clasificación:

The locations customer service was great. The reps I spoke with over the phone were very rude. I won't be using uhauls services any more! I rather pay 300 for a another company then the 114 I spent.

dorothy W.
Clasificación:

El cliente no dejó un comentario.

Rex S.
Clasificación:

El cliente no dejó un comentario.

Brenda T.
Clasificación:

The place is dirty inside and out. The gentleman behind the counter was difficult on giving me the key for my rental when I was there ON TIME. The truck was dirty when I got inside the cab and the trailer was dirty as well. It still had stuff left in it from the previous renter. The only reason I would use this place again is if they were my only option. (Which is why I used them to begin with.)

Jan and Henry K.
Clasificación:

Nice location, close to freeway. Quick service. Friendly.

Kaitlynn H.
Clasificación:

El cliente no dejó un comentario.

Sarah S.
Clasificación:

Very friendly and fast pick up and return. Nice perk that this is a gas station!

gary S.
Clasificación:

El cliente no dejó un comentario.

ALYSHA T.
Clasificación:

El cliente no dejó un comentario.

Mark C.
Clasificación:

El cliente no dejó un comentario.

Brian R.
Clasificación:

The store clerk did not seem to know how to receive a U-Haul that was to be turned back in. I left feeling uneasy about whether the truck I rented would be logged as turned in properly.

Matt M.
Clasificación:

El cliente no dejó un comentario.

Angel V.
Clasificación:

Have people who actually know what you are supposed to do when renting a Uhaul to someone! When I picked up the truck, the guy kept telling me all he was supposed to do was have me sign papers and give me keys. He didn't want to show me the current gas mileage or odometer reading to ensure the paperwork was correct and he didn't want to do the walk around inspection prior to my taking it. Then when I dropped it off, the woman made me wait a long time while she hiding in the corner and calling the manager and then said, just give me the keys and we will send you the receipt later. PATHETIC!!!! Poor customer service

Melanie D.
Clasificación:

El cliente no dejó un comentario.

Eugene H.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

This location is one of the best recommend to all 5 star service quick easy and on the road in no time great store to visit also very friendly owners and staff can't get any better.

Beverly L.
Clasificación:

El cliente no dejó un comentario.

Matt B.
Clasificación:

They added a $13.90 charge after I returned the vehicle despite only traveling a total of 2 miles in the rental truck.

Timothy K.
Clasificación:

By not charging for the use of items that were not used and furthermore not even on the truck to use if I had decided to. By telling the customer that the overcharge will be rectified and that we would be contacted on Monday to resolve the problem. As of Tuesday afternoon we still have not heard from the manager at Valero. Horrible service and will not recommend nor use again myself.

Kim B.
Clasificación:

The manager was rude, was not prepared at all, quote was different than what I was quoted on the phone. I was quoted a different rate because what i wanted was not available. Then I needed a dolly bc I was moving a washer and dryer, I'm a smallish, female and I was moving by myself, they did not have a dolly. I was not the only one that was having issues at this location. People in front of me, there gas was incorrect, when they asked for the worker to go check it, he comaplins that he has been there all day and ready to go to bed.

Micheal C.
Clasificación:

I sadly trusted the renter and failed to listen to sound advice from a Uhaul representative: I didn't take a before and after picture of the fuel gauge and this renter said I dropped the truck off below the mark I picked it up at. I know I put more than 3 gallons of gas in, only travelled 13.37 miles and saw the gauge was above the mark I picked it up at.

Jesse J.
Clasificación:

El cliente no dejó un comentario.

Doug K.
Clasificación:

Unclear where to pick up. Went to wrong location initially. The Valero location had their internet down. Took more than 30 minutes to pick up dolly. The process put me significantly behind for the day.

Jeff U.
Clasificación:

Online reservations and location selection is absolutely useless and irrelevant. I was going to pick up the trailer when I received a phone call to let me know it was not available and I had to go to another location. This is ridiculous and misleading. I will never use the online reservation tool in the future. The dispatcher acknowledged how upset customers can get as this happens all the time. Really U-Haul?? At least provide a phone number for the location so I can verify off-line.

Sandra G.
Clasificación:

El cliente no dejó un comentario.

latoya S.
Clasificación:

El cliente no dejó un comentario.

Matt D.
Clasificación:

Complete joke. This should not represent your company. Just go visit...f this had been my first interaction with your company I would have NEVER done business again.

Andrew G.
Clasificación:

The lady was rude, it took forever to get out of there. She threw our documentation away in front of us. We were just charged 22 dollars for an unknown reason reason today. I swept the truck out clean when I was done, which was a lot better than we got the truck. And it had more fuel in it than when we got it as well. I will be contacting management. I am extremely unhappy and will not be using uhaul again in the future. I have used uhaul a lot too.

Tom D.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba