Customer Reviews for New Albany Ace Hardware
(U-Haul Neighborhood Dealer)

276 reviews

5595 New Albany Rd W   New Albany, OH 43054

(614) 656-1009

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(614) 656-1009

5595 New Albany Rd W
New Albany, OH 43054

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Satish Polakampalli 
Rating:
5.0

Nothing, everyone was super friendly from the time I picked up the cargonvan to the time I dropped it off. I am very pleased with the way the service was delivered and will definitely tell my friends and colleagues about it. Awesome work Ace Hardware, New Albany OH!

Elkin Montoya 
Rating:
3.0

Customer did not leave a comment.

Rebecca Treneff 
Rating:
5.0

Customer did not leave a comment.

KIA CAIN 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ryckman 
Rating:
5.0

Customer did not leave a comment.

david oneil 
Rating:
5.0

The New Albany Ace Hardware staff were all very friendly and helpful with getting my uhaul rental complete. Great store and service. A great spot for a UHaul rental! May God bless you all. Keep up the nice work.

Mitchell Valentine 
Rating:
5.0

Customer did not leave a comment.

Sara Shomo 
Rating:
5.0

Customer did not leave a comment.

August Orsinelli 
Rating:
5.0

Customer did not leave a comment.

Steve Loats 
Rating:
5.0

Customer did not leave a comment.

DUSTIN SULLIVAN 
Rating:
5.0

Nothing to improve. This Ace Hardware is super clean. Everyone is outstanding.They are prompt, courteous, knowledgeable, helpful and respectful. The location is immaculate. The equipment was perfect. I hope they have enough Uhaul equipment for rental. It’s now my go to. I will be back. I highly recommend it.

James Stacey 
Rating:
5.0

Customer did not leave a comment.

David Bartok 
Rating:
5.0

Customer did not leave a comment.

rob harris 
Rating:
3.0

Customer did not leave a comment.

SAKI MANIAS 
Rating:
5.0

Customer did not leave a comment.

Nicole French 
Rating:
5.0

Thanks

MARGARET BERDIN 
Rating:
5.0

Very nice man (sorry, don't remember his name) helped me upon pickup, and was clear on how to drop off after hours.

Bryan Van Dusen 
Rating:
4.0

Customer did not leave a comment.

ERNIE GEVAS 
Rating:
5.0

Customer did not leave a comment.

Joyce White 
Rating:
5.0

Customer did not leave a comment.

Meghan Vucetic 
Rating:
3.0

Uhaul was covered with dog hair - wasn't cleaned prior to me getting it. Other than that, super convenient location and went pretty smooth.

Kienan Coffman 
Rating:
5.0

Customer did not leave a comment.

renate Fackler 
Rating:
5.0

Customer did not leave a comment.

renate Fackler 
Rating:
5.0

Customer did not leave a comment.

Victor Alexander 
Rating:
5.0

Customer did not leave a comment.

Timothy Martin 
Rating:
3.0

Train the staff at this location to use the computer system. Took way too long to check back in when returning.

Robert Johnson 
Rating:
5.0

change oil light was on!!!!!! I did tell them that when I returned truck. it would be nice if they cleaned side Glasss and esp mirrors other than the minor issues was a nice van

Ronald Engel 
Rating:
3.0

Shortage of staff knowledge on the know-hows of renting a vehicle.

MARCUS SMITH 
Rating:
5.0

Customer did not leave a comment.

BRUCE PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Robert Bradley 
Rating:
5.0

No keys outside. Had to go in to get them. And then no drop box to return. Also the 6 requested furniture pads were not in the van. Someone in the store did get them for me when I asked. When I opt for the mobile rental option I think you call it truck share, it’s extremely disappointing to have to go into the store to ask for the key and go into the store to ask for the pads, and go back into store drop off the key. You should turn off this option if your vendors cannot get it right

ROBERT PETTY 
Rating:
5.0

Customer did not leave a comment.

Cory Thomas 
Rating:
5.0

Make the app more reliable

Justin Swingle 
Rating:
5.0

Very nice employees and helped me tremendously

sharon mc gaughlin 
Rating:
5.0

Ace Hardware in New Albany is a great place to rent U haul equipment. Fast and friendly service ALWAYS.

Brian Renner 
Rating:
5.0

Service and vehicle were both excellent and affordable.

Marc Booker 
Rating:
5.0

Customer did not leave a comment.

Andy Karolin 
Rating:
5.0

Customer did not leave a comment.

Gayle Williams 
Rating:
5.0

The staff at Ace Hardware where I picked up my cargo van were terrific. The van was ready on time, in excellent shape, and provided me just what I needed to move a large number of boxes. Based on all this, I have no suggestions for improvement.

Edward Epstein 
Rating:
5.0

Customer did not leave a comment.

curtis coe 
Rating:
5.0

Just a little pricey for what you get

alanna garver 
Rating:
5.0

Customer did not leave a comment.

Lauren Zetts 
Rating:
5.0

No improvements needed; everything went well. I would highly recommend UHaul.

Brenda Swank 
Rating:
5.0

Everything was convenient and easy.

Kurt Fulmer 
Rating:
5.0

Customer did not leave a comment.

BRIAN HARRIS 
Rating:
5.0

This location was very nice and convenient. Jeannette was very personable and helpful. Jim was also good. On the other hand, the U-Haul online software was totally non-functional and frustrating. The “approval/dispute” buttons and the “take a photo” buttons did not work, and I lost my comments twice before it finally timed out, over 30 minutes!! That was a total waste of time. I would prefer a simple piece of paper to sign!!

Martin Kelsten 
Rating:
5.0

Customer did not leave a comment.

jeanette jones 
Rating:
3.0

When they were getting my information to make the rental the lady basically said that there would be a 10 dollar fee for insurance for renting the van. She did not ask me if I wanted to take the insurance but told me that there would be a charge. I found this appalling! Only after I inquired about it did she say that there would be a bunch of steps to take to decline this option. Knowing that I was in a hurry I guess she assumed that I would just say put it on. Obviously, there is an incentive to sell this insurance add on and I find that is is a bad look for the Ace hardware location renting the van. Of course, U=haul could care less about the reputation of Ace. I will look for other van rental options in the future.

Michael Ciolino 
Rating:
5.0

Van was great, staff at ace was awesome.

George Marentic 
Rating:
3.0

There was no heat in the cargo van. We traveled 96 miles one way in 6 degree temperatures in a cold van. Road side service couldn’t fix the issue and most everyone didn’t seem to care. We finally spoke with someone who got us a different uhaul for the return trip. When returning it at Ace Hardware I was advised they couldn’t take it because it wasn’t their van. Again no concern of our travel in freezing conditions. After some discussion they accepted it. Someone should have checked the equipment before sending us out in it. I do expect a refund!

KATHY CONWELL 
Rating:
5.0

Excellent customer service, very friendly and pro.

PEDRO ONTIVEROS 
Rating:
5.0

I would like to thank the New Albany employees for being professional and accommodating to me my recent rental. I got in and out with no problem for the pick up and return of my rental. Keep up the great work.

MAURICE JONES 
Rating:
4.0

wanted to charge me $53 for 2 gallons of gas so went and get 2 but they still charged me the extra gas surcharge, hope that they sort it out.

BARRY EATON 
Rating:
5.0

Customer did not leave a comment.

Lisa Eckstein 
Rating:
5.0

Great experience

Hakwoo Kim 
Rating:
5.0

Tammy was very helpful, made the rental easy.

Daniel Szymczak 
Rating:
4.0

Customer did not leave a comment.

robert lyon 
Rating:
5.0

They were flexible and very helpful.

TERRIL WEBER 
Rating:
5.0

Customer did not leave a comment.

jeanette jones 
Rating:
5.0

Customer did not leave a comment.

Thomas Sharp 
Rating:
5.0

Customer did not leave a comment.

Deborah Harner 
Rating:
5.0

Nothing

Kathleen French 
Rating:
5.0

I believe the blankets were treated with some kind of insecticide maybe to prevent bedbugs. Anyway when we were using them, we started coughing and sneezing after we deployed the blankets. Total coincidence for both of us? Possibly. But it’s improbable.

TD Hickerson 
Rating:
5.0

Customer did not leave a comment.

Gregory Pendleton 
Rating:
5.0

Customer did not leave a comment.

LOUIS FERRARA 
Rating:
5.0

Nothing. Jim and Tammy are the best.

GARY OWENS 
Rating:
4.0

Customer did not leave a comment.

ROBIN WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Caleb Huth 
Rating:
5.0

Customer did not leave a comment.

David Trundle 
Rating:
5.0

Best rental experience ever. We will always use this location.

Gregory Schumacher 
Rating:
5.0

Customer did not leave a comment.

Tom Grant 
Rating:
1.0

Make things more clear

STEVEN YEE 
Rating:
1.0

I signed up for the mobile pickup but they didn’t put the keys in the lockbox so I had to go inside and wait in line while customers in front of me bought their Ace Hardware items just to get my keys, it took 20 minutes just to pick up the van. Then when I returned it I dropped off the key and went to leave and was told I had to wait for them to check me out even though again I did the mobile pickup. So I waited while 2 separate employees tried to look me up in the computer. Finally the manager comes over and explains to them that I did mobile pickup and there is no looking me up in the computer so I was allowed to leave. Terrible experience. What’s the point of a mobile pickup if you have to go inside and wait in line?

Cody Pizzola 
Rating:
5.0

Wouldn’t change a thing.

Mark Rybka 
Rating:
5.0

Customer did not leave a comment.

brigid enright 
Rating:
4.0

Customer did not leave a comment.

Tim Grose 
Rating:
5.0

Excellent place and thank you , the best place ever

john gaunce 
Rating:
1.0

There was no drop box, so when I returned the truck, I didn’t know what to do with the keys. The mobile app said to just leave them in the Uhaul drop box, I walked the grounds multiple times and did not find a drop box. I called Uhaul and spent almost an hour on the phone, with no answer or resolution. Very frustrating to deal with after a long day of moving.

andrew reaven 
Rating:
5.0

My only issue is they did not have the appliance dolly I requested in the van and I forgot to check before I left. Turned out I had 4 strong younger guys to take care of the washer and dryer so it was not an issue. Store credited back the dolly cost so it ended up a wash. Great people at the New Albany Ace Hardware!

David Wagner 
Rating:
5.0

Never having rented 24/7, it was confusing about how to get the add ons. other than that it was a perfect experience.

William Rogers 
Rating:
5.0

Great service. Very nice truck.

DENNIS SHREVE 
Rating:
5.0

Very helpful staff and efficient. Would definitely use them again.

ELLEN YEN 
Rating:
5.0

Customer did not leave a comment.

Sunny Patel 
Rating:
4.0

Customer did not leave a comment.

maxwell moore 
Rating:
5.0

Customer did not leave a comment.

Carl Shaffer 
Rating:
5.0

Customer did not leave a comment.

Henry Felkey 
Rating:
4.0

Van was very dirty

David Bronstein 
Rating:
4.0

Customer did not leave a comment.

Nicholas Helms 
Rating:
5.0

Very nice people.

Renee French 
Rating:
4.0

Van ran well and was clean, but the plastic door sill for the back doors was loose/not attached

Andreas Larisch 
Rating:
3.0

The cooperate online service was disorganized. I called in to check the truck out and the guy was so intent on getting contacts if we didn't bring the truck back on time or stealing the truck, that he didn't see that the location didn't do remote pickup. You had to still go inside to get the keys. Talking to him wasted 30 minutes just for me to call in and find that out.

Chaundrea Givens 
Rating:
5.0

Customer did not leave a comment.

Jeff Kerr 
Rating:
5.0

Nothing. Folks were great.

joseph golian 
Rating:
5.0

Great experience! So convenient and excellent pricing...

Kevin Korterud 
Rating:
2.0

The store's computer system and it's integration with uhaul was a mess. The owner of the store was very apologetic and helpful, but there was no record of the reservation for the person in front of me (even after showing confirmation on his phone), and there was no record of my reservation either. He was turned away, and I was fortunate to have a van available. Both pickup and drop off took 30 minutes each because of computer issues.

Ryan Paisie 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Ace Hardware staff was very friendly and helpful, and the location is very convenient. The cargo van was perfect for helping move my son to a new apartment.

Edward Delp 
Rating:
5.0

They did a great job with everything! I will rent form here next time I need a van!

Ryan Stander 
Rating:
5.0

Customer did not leave a comment.

Scott Lowe 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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