Customer Reviews for Neil Food Mart
(U-Haul Neighborhood Dealer)

122 reviews

32438 Hwy 121 S   Metter, GA 30439

(912) 685-4550

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(912) 685-4550

32438 Hwy 121 S
Metter, GA 30439

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

There is no improvement needed!

Dalton O. 
Rating:
1.0

We prepaid for a 26” truck and when we got there it was damaged and would not start, we were then there an hour and a half when they finally got us into a 15”truck and a 6x12 trailer for more than what the 26” truck was. We were told we would get a refund but coke to find out had to pay 4$ more to be able to leave. Also the manager was not even there and only had a younger woman at the counter who had him on speaker. We then had to hook the trailer up to the uhaul ourselves! Which come to find out is illegal?! It was the worst experience I have had. Also we did not sign any paperwork and didnt get any instructions so when we returned we ended up putting 71$ in the truck just for gas when we were told at drop off it should have been explained to follow the estimate on our contract... which we didn't even have..

TRACEY S. 
Rating:
3.0

Truck was given to me with check engine light on. Attendant checked and added oil. Truck ran with no issues. Check engine light went off after 50 miles or so.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
4.0

Customer did not leave a comment.

DEVON T. 
Rating:
2.0

Get someone in there that knows what they are doing!

Aaron F. 
Rating:
4.0

None very patient help at all time .

Jeanette C. 
Rating:
5.0

Great location friendly

Neil P. 
Rating:
2.0

No help to unload trailer. Had to wait for a family member to bring me a jack to get the trailer off the hitch. Lady at counter just said go leave it over there didn't check equipment or anything. She was friendly but not helpful.

Lucas W. 
Rating:
3.0

Customer did not leave a comment.

Dale T. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
4.0

Customer did not leave a comment.

Kenny S. 
Rating:
5.0

Customer did not leave a comment.

Billy J. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

GRACE A. 
Rating:
3.0

Customer did not leave a comment.

Paris D. 
Rating:
2.0

Truck filthy cab nasty

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Fizal K. 
Rating:
5.0

Customer did not leave a comment.

Fizal K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

PERFECT

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Candrell L. 
Rating:
1.0

Over charged my card was only supposed to charger 97.20 my card is still showing a charge of 172 from uhaul originally set up the wrong trailer and manager was very rude about there mistake

Albert C. 
Rating:
1.0

I reserved my trailer rental over the internet. When I picked up my rental it took over an hour. They said that my truck would not pull the trailer (98 chevy 1/2 ton). This was a small gas station and the communication skills were not there. I was told that my reservation was lost. They did not have an appliance dolly that I reserved. The first receipt had them charging me for that even though they did not have it. Then they had to get uhaul on the phone and did my reservation again. This was not convenient.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
4.0

Could have the dolly in the truck and tow dolly hooked up to save time for faster check outs

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

I was surprised and disappointed that I had to get the equipment (trailer) lifted up and installed myself and at 68 years old that isn't easy to go anymore. This place offered no help. The young man who signed me in and out was pleasant but they need someone to help with the equipment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
2.0

Not the U-Haul service I remember. Small gas station right off the expressway with only one employee there behind the counter. She spoke broken English and when I told her I had never hooked up a U-Haul she threw up her hands, then pointed to where I was standing and I finally understood her to say that maybe the next customer when they came in the store could help me. I left and found a NAPA auto parts where the nice gentleman told me I would probably need an adapter for the plug-in, which I did. He then came out to my jeep and talked me through what I would do for the hook up. I went back to the U-Haul place, managed to hook it up, and after spending about 15 minutes inside while she tried to conjure up my receipt from her cell phone, she left her position at the register to come outside and take a photo of my hook up and then said thank you and I was on my way. My elementary school grandchildren could operate a U-Haul pick up location. They are very good with cell phones.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

APRIL C. 
Rating:
3.0

Customer did not leave a comment.

Larry V. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

The only reason I didn't say excellent is because they only have vehicles but no supplies. Very nice people.

Mark M. 
Rating:
3.0

The personnel here never seem to know how to receive or deliver vehicles. Every time I've been here, they've needed to to seek rental procedures over the phone. Had me take photos of mileage and fuel rather than check personally. Though not charged, indicated a lower than actual fuel level on return contract. Take it or leave it.

David A. 
Rating:
3.0

Customer did not leave a comment.

NOLAN H. 
Rating:
1.0

I would not recommend using this store for your business

David S. 
Rating:
3.0

Was told if brought it back early(2 days) we could get some money back. When we dropped it off, was told no to money back. If you cant get money back, then you shouldn't say that.

mark F. 
Rating:
2.0

I couldn't understand what they were even saying to me .and they did not inspect the rental at return

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

Randi C. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
5.0

This survey should address the service provided by UHaul and not be limited to the pickup and return locations. UHaul's performance was rather poor. The reservation software used does not seem to work and it took for ever for the customer and the folks at the pickup and delivery places to perform all of the necessary tasks (ex.: filling out the same forms several times over, slow processing or nothing at all, etc.). If the folks at the pickup and delivery places hadn't been so patient and professional we would've given up! They deserve extra pay for putting up with this system! Looking at this form it appears that UHaul is quicker to evaluate its partners than itself!

Dominique C. 
Rating:
5.0

Jeannette at Neils was a dream to work with compared to the folks at Cedar Center In Metter (where I originally reserved the trailer). Cedar Center left early for the day ( even when I called and said when I would be there). Would give them less than 1 star.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

Bobby P. 
Rating:
3.0

They wasn't able to take credit card had to summit cash . hmm

Ronnie S. 
Rating:
4.0

Customer did not leave a comment.

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
3.0

Trucks, trailers and dollies need to be organized and parked to improve accessibility and ease pick up and drop off.

glen S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The staff was very friendly and helpful. We were tired from a long day. She processed our return very quickly.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE J. 
Rating:
4.0

I called customer service multiple times for various reasons. I had hold times of over 5 minutes, experienced representatives who could not help me, was transferred multiple times to reps that weren't in my area. The rental was fine but your over the phone customer service was about a 3/10.

Cody H. 
Rating:
5.0

Great experience with this location!!

Stephanie L. 
Rating:
5.0

Booked for the 27th, was informed on the 24th when I called to ensure my reservation that I would not be able to pick up my uhaul. Had to rent one from metter and drive to guyton and come back to metter. This cost me 40 extra dollars in gas. Then I had to change my days off to accommodate the move which ended up being a loss of pay to the tune of 275 dollars! Uhaul was dirty, dolly and hand trucks were already broke loose. Breaks felt stiff, like something was wrong. Not at all happy with this experience and will most likely become an advocate for using any other truck rental agency.

Wesley S. 
Rating:
4.0

The location is good ad the staff excellent. As with my attempting to reserve the Car Dolly you online operations failed to allow her to complete the rental and graciously allowed me to use the equipment since yo had my info in the system.

Wilfred S. 
Rating:
5.0

Customer did not leave a comment.

REQAIL A. 
Rating:
5.0

Consider returned renters and give a percentage off especially when it is an emergency.

marcella S. 
Rating:
5.0

Just keep up the good work

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Send all your customers to Neil Food Store. They make the experience smooth!

butch S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda F. 
Rating:
4.0

Customer before me must have had a animal in the vehicle hair was all over the seats and floor.

Gloria J. 
Rating:
5.0

Customer did not leave a comment.

Mac B. 
Rating:
5.0

Front tires need balancing.

Fred W. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
1.0

Customer did not leave a comment.

Fjosterner E. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Garland H. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
3.0

The lady was very professional and nice .

Demetria P. 
Rating:
4.0

Customer did not leave a comment.

Marcus D. 
Rating:
5.0

Customer did not leave a comment.

samuel H. 
Rating:
2.0

They need to get an actual computer to do their business. Cashier had to complete my uhaul purchase over her own personal iPhone. Which to me is very unprofessional and seems like it wouldn't be safe when inputting personal information. What was stopping her from copying and pasting my info or screenshotting my personal information. I was skeptical, but I completed the sale because I really needed the Uhaul at that moment an didn't have any time to search anymore. Other than that, the cashier was great but she was working with what she had.

Japonica P. 
Rating:
5.0

Customer did not leave a comment.

katharine E. 
Rating:
3.0

They did not offer any assistance in hooking up trailer. Would have been nice if they would have just guided me as I backed up. The man in store was very pleasent and kind but no help.

eddie B. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
3.0

Customer did not leave a comment.

whitney C. 
Rating:
5.0

Very nice and professional. Took a very short time when dropping off the trailer and checking me out.

Sharon H. 
Rating:
5.0

Nothing, super experience, professional and kind.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

This was they worst experience I have ever had with u-haul. I moved 1.4 miles to my new home but due to Uhaul's error I had to travel 19 miles to get a truck who had the equipment I requested but did not have a key to unlock the chain that was locked around the utility truck, leaving my movers not only waiting to begin the move but also to have to struggle huge pieces of furniture with only the support of a bed quilt. Once I have my home settled I will be writing a letter of complaint. Not only was my truck not available at the reserved time but the place was closed, one representative insisted the place was open after me telling her it was not but there was another representative that went as far a she could to assure I had a truck but for the distance, the truck not being available on time I was not accommodated. This Uhaul move was a nightmare.

Charla W. 
Rating:
4.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

frank F. 
Rating:
4.0

Customer did not leave a comment.

Wallace W. 
Rating:
1.0

TERRIBLE PLAIN AND SIMPLE 3863417852 THE PRESIDENT OF THIS COMPANY CAN SURE CALL ME THANKS TAMMY REEVES

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

katrina G. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
No reviews have been submitted for this location.

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