Comentarios de los clientes para Neil Food Mart

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Neil Food Mart

Clasificación general:

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Albert C.
Clasificación:

Over charged my card was only supposed to charger 97.20 my card is still showing a charge of 172 from uhaul originally set up the wrong trailer and manager was very rude about there mistake

LAURA C.
Clasificación:

I reserved my trailer rental over the internet. When I picked up my rental it took over an hour. They said that my truck would not pull the trailer (98 chevy 1/2 ton). This was a small gas station and the communication skills were not there. I was told that my reservation was lost. They did not have an appliance dolly that I reserved. The first receipt had them charging me for that even though they did not have it. Then they had to get uhaul on the phone and did my reservation again. This was not convenient.

Jeffery L.
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El cliente no dejó un comentario.

Justin L.
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Could have the dolly in the truck and tow dolly hooked up to save time for faster check outs

Daniel R.
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El cliente no dejó un comentario.

Patrick S.
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I was surprised and disappointed that I had to get the equipment (trailer) lifted up and installed myself and at 68 years old that isn't easy to go anymore. This place offered no help. The young man who signed me in and out was pleasant but they need someone to help with the equipment.

Daniel A.
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El cliente no dejó un comentario.

Stephanie H.
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Not the U-Haul service I remember. Small gas station right off the expressway with only one employee there behind the counter. She spoke broken English and when I told her I had never hooked up a U-Haul she threw up her hands, then pointed to where I was standing and I finally understood her to say that maybe the next customer when they came in the store could help me. I left and found a NAPA auto parts where the nice gentleman told me I would probably need an adapter for the plug-in, which I did. He then came out to my jeep and talked me through what I would do for the hook up. I went back to the U-Haul place, managed to hook it up, and after spending about 15 minutes inside while she tried to conjure up my receipt from her cell phone, she left her position at the register to come outside and take a photo of my hook up and then said thank you and I was on my way. My elementary school grandchildren could operate a U-Haul pick up location. They are very good with cell phones.

Catherine K.
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El cliente no dejó un comentario.

Justin M.
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El cliente no dejó un comentario.

APRIL C.
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El cliente no dejó un comentario.

Larry V.
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El cliente no dejó un comentario.

JAMES S.
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El cliente no dejó un comentario.

Edward B.
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El cliente no dejó un comentario.

Mark M.
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The only reason I didn't say excellent is because they only have vehicles but no supplies. Very nice people.

David A.
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The personnel here never seem to know how to receive or deliver vehicles. Every time I've been here, they've needed to to seek rental procedures over the phone. Had me take photos of mileage and fuel rather than check personally. Though not charged, indicated a lower than actual fuel level on return contract. Take it or leave it.

NOLAN H.
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El cliente no dejó un comentario.

David S.
Clasificación:

I would not recommend using this store for your business

mark F.
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Was told if brought it back early(2 days) we could get some money back. When we dropped it off, was told no to money back. If you cant get money back, then you shouldn't say that.

Darlene R.
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I couldn't understand what they were even saying to me .and they did not inspect the rental at return

Randi C.
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El cliente no dejó un comentario.

Brandy M.
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El cliente no dejó un comentario.

Dominique C.
Clasificación:

This survey should address the service provided by UHaul and not be limited to the pickup and return locations. UHaul's performance was rather poor. The reservation software used does not seem to work and it took for ever for the customer and the folks at the pickup and delivery places to perform all of the necessary tasks (ex.: filling out the same forms several times over, slow processing or nothing at all, etc.). If the folks at the pickup and delivery places hadn't been so patient and professional we would've given up! They deserve extra pay for putting up with this system! Looking at this form it appears that UHaul is quicker to evaluate its partners than itself!

Wendell M.
Clasificación:

Jeannette at Neils was a dream to work with compared to the folks at Cedar Center In Metter (where I originally reserved the trailer). Cedar Center left early for the day ( even when I called and said when I would be there). Would give them less than 1 star.

Bobby P.
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El cliente no dejó un comentario.

Ronnie S.
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They wasn't able to take credit card had to summit cash . hmm

Lewis B.
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El cliente no dejó un comentario.

Justin M.
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El cliente no dejó un comentario.

glen S.
Clasificación:

Trucks, trailers and dollies need to be organized and parked to improve accessibility and ease pick up and drop off.

WILLIAM M.
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El cliente no dejó un comentario.

Glenn B.
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The staff was very friendly and helpful. We were tired from a long day. She processed our return very quickly.

KATHERINE J.
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El cliente no dejó un comentario.

Cody H.
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I called customer service multiple times for various reasons. I had hold times of over 5 minutes, experienced representatives who could not help me, was transferred multiple times to reps that weren't in my area. The rental was fine but your over the phone customer service was about a 3/10.

Stephanie L.
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Great experience with this location!!

Wesley S.
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Booked for the 27th, was informed on the 24th when I called to ensure my reservation that I would not be able to pick up my uhaul. Had to rent one from metter and drive to guyton and come back to metter. This cost me 40 extra dollars in gas. Then I had to change my days off to accommodate the move which ended up being a loss of pay to the tune of 275 dollars! Uhaul was dirty, dolly and hand trucks were already broke loose. Breaks felt stiff, like something was wrong. Not at all happy with this experience and will most likely become an advocate for using any other truck rental agency.

Wilfred S.
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The location is good ad the staff excellent. As with my attempting to reserve the Car Dolly you online operations failed to allow her to complete the rental and graciously allowed me to use the equipment since yo had my info in the system.

REQAIL A.
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El cliente no dejó un comentario.

marcella S.
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Consider returned renters and give a percentage off especially when it is an emergency.

Willie B.
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Just keep up the good work

Benjamin K.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Ken R.
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El cliente no dejó un comentario.

butch S.
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Send all your customers to Neil Food Store. They make the experience smooth!

Rhonda F.
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El cliente no dejó un comentario.

Gloria J.
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Customer before me must have had a animal in the vehicle hair was all over the seats and floor.

Mac B.
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El cliente no dejó un comentario.

Fred W.
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Front tires need balancing.

JAMES L.
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El cliente no dejó un comentario.

Fjosterner E.
Clasificación:

El cliente no dejó un comentario.

Jason M.
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El cliente no dejó un comentario.

Garland H.
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El cliente no dejó un comentario.

Corey C.
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El cliente no dejó un comentario.

Demetria P.
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The lady was very professional and nice .

Marcus D.
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El cliente no dejó un comentario.

samuel H.
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El cliente no dejó un comentario.

Japonica P.
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They need to get an actual computer to do their business. Cashier had to complete my uhaul purchase over her own personal iPhone. Which to me is very unprofessional and seems like it wouldn't be safe when inputting personal information. What was stopping her from copying and pasting my info or screenshotting my personal information. I was skeptical, but I completed the sale because I really needed the Uhaul at that moment an didn't have any time to search anymore. Other than that, the cashier was great but she was working with what she had.

katharine E.
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El cliente no dejó un comentario.

eddie B.
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They did not offer any assistance in hooking up trailer. Would have been nice if they would have just guided me as I backed up. The man in store was very pleasent and kind but no help.

Jesse B.
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El cliente no dejó un comentario.

whitney C.
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El cliente no dejó un comentario.

Sharon H.
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Very nice and professional. Took a very short time when dropping off the trailer and checking me out.

Michael W.
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Nothing, super experience, professional and kind.

James B.
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El cliente no dejó un comentario.

Charla W.
Clasificación:

This was they worst experience I have ever had with u-haul. I moved 1.4 miles to my new home but due to Uhaul's error I had to travel 19 miles to get a truck who had the equipment I requested but did not have a key to unlock the chain that was locked around the utility truck, leaving my movers not only waiting to begin the move but also to have to struggle huge pieces of furniture with only the support of a bed quilt. Once I have my home settled I will be writing a letter of complaint. Not only was my truck not available at the reserved time but the place was closed, one representative insisted the place was open after me telling her it was not but there was another representative that went as far a she could to assure I had a truck but for the distance, the truck not being available on time I was not accommodated. This Uhaul move was a nightmare.

Jeremiah B.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

frank F.
Clasificación:

El cliente no dejó un comentario.

Wallace W.
Clasificación:

El cliente no dejó un comentario.

Bobby R.
Clasificación:

TERRIBLE PLAIN AND SIMPLE 3863417852 THE PRESIDENT OF THIS COMPANY CAN SURE CALL ME THANKS TAMMY REEVES

katrina G.
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El cliente no dejó un comentario.

Cheryl H.
Clasificación:

El cliente no dejó un comentario.

Leslia F.
Clasificación:

They over charged me 27 miles that may not seam like a lot to some people but to me it is a lot.

Richard S.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN A.
Clasificación:

El cliente no dejó un comentario.

Keyaira H.
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The process was so easy. No trouble at all :) I easily found my truck.

Kathy W.
Clasificación:

Had no problems, so no improvement suggestions.

Alton S.
Clasificación:

I don't know of anything.

Wallace W.
Clasificación:

Fast check in, a very good place.

larry D.
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El cliente no dejó un comentario.

REBECCA R.
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El cliente no dejó un comentario.

Kimberly G.
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El cliente no dejó un comentario.

david S.
Clasificación:

I was to pick up trailer at 2pm, trailer was not ready infill 6pm, when I did pick up trailer one safety chain was broken, one tire was low, inside of trailer was dirty

SUSAN A.
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El cliente no dejó un comentario.

John B.
Clasificación:

El cliente no dejó un comentario.

RONALD A.
Clasificación:

Tried for one week to rent a trailer on line. Finally reserved one at a location. Got a call that they did not have it and was told to go to a different location. Got there on the morning requested, they did not have one. Had to tell dealer where one might be located thirty minutes away. Was told I could not rent the trailer there unless I returned it to that location. Went to that location to rent trailer. Trailer had leaves and rotted fruit in it. Second time I have been disappointed by UHAUL. No more

HOKE R.
Clasificación:

El cliente no dejó un comentario.

Doria D.
Clasificación:

Was not allowed to use the coupon provided by uhaul do to their poor service. Continued to have issues with uhaul "customer service " I will never use uhaul again. Their staff was rude disrespectful and failed to follow through. They made promises and were not able to keep them and then avoided telling me the truth. Uhaul did not provide good customer service and there are more options out there for people therefore the company needs to address this within its personnel they have lost me as a customer and I can not nor will I even suggest using such a company who disrespects and disregards customer needs.

Jesse H.
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El cliente no dejó un comentario.

DESMOND B.
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El cliente no dejó un comentario.

EARL B.
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El cliente no dejó un comentario.

Juan D.
Clasificación:

Need to start offering a military discount. Even if it is just 5% anything helps bring business.

Herman L.
Clasificación:

This was the best experience that I have ever had with uhaul or any other rental facility. Neil went the extra mile to accommodate my needs.

Pearson D.
Clasificación:

El cliente no dejó un comentario.

martha C.
Clasificación:

well our water pump went out on the truck and we had to stay all night on the road...

No se han enviado comentarios para esta ubicación.

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