Customer Reviews for Neighbors Auto
(U-Haul Neighborhood Dealer)

774 reviews

2204 Hempstead Trnpk   East Meadow, NY 11554
(Located on the South Side of Hempstead Turnpike in between 1st street and F, Across the street from Nassau University Medial Center)

(516) 794-2902

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 7:30 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(516) 794-2902

2204 Hempstead Trnpk
East Meadow, NY 11554
(Located on the South Side of Hempstead Turnpike in between 1st street and F, Across the street from Nassau University Medial Center)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 7:30 am–2:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Antoinette Delutro 
Rating:
4.0

Customer did not leave a comment.

John Whiteman Jr 
Rating:
4.0

Customer did not leave a comment.

Louis crespo 
Rating:
5.0

Customer did not leave a comment.

Robert Christie 
Rating:
1.0

Big mistake going there! Do better U Haul!!!!!!!!!!

Mark Cohen 
Rating:
5.0

Nothing

Edward Mcarthy 
Rating:
3.0

Was not happy with the $50 late fee was never aware had to return it at a certain time.

Alex Ocean 
Rating:
4.0

Customer did not leave a comment.

stephen petti 
Rating:
5.0

Great service!

Ruben Reynoso 
Rating:
5.0

Barry was very helpful and nice

joseph cuttone 
Rating:
5.0

Customer did not leave a comment.

Charles Karman 
Rating:
5.0

Barry, who I dealt with at this location, was EXCELLENT! He was courteous, knowledgeable and very helpful. That type of customer service is rare these days.

Joseph Osso 
Rating:
5.0

Customer did not leave a comment.

Fausto Gomez 
Rating:
5.0

I rent Uhaul van from this location most of the time and do services for my car and van at the Neighbors Auto in Hempstead. Mr Berry is the best.

SANDESH NAIK 
Rating:
5.0

Customer did not leave a comment.

Michael Ring 
Rating:
5.0

Customer did not leave a comment.

Daniel Landis 
Rating:
5.0

Customer did not leave a comment.

VICTOR SERRANO 
Rating:
5.0

Customer did not leave a comment.

Imre Ladanyi 
Rating:
5.0

Amiable and helpful staff.

Imre Ladanyi 
Rating:
5.0

Customer did not leave a comment.

Barbara Wagner 
Rating:
5.0

Although the windshield has a crack when picked up the truck was clean and ran well.

Deidree Lynch 
Rating:
5.0

Barry is great abd Neighbors Auto is the place to go

JEFF STRAUBER 
Rating:
3.0

What i don't like is the over charges, when I made my reservation, the price was,$44 and changes, they charge my card twice, over $200 for les than 10 miles!definitely I would rather go to normal rental car than uhaul.

Frenel Dragon 
Rating:
3.0

Truck had 112,000 miles on it. Engine was knocking like crazy. Transmission was dragging. Only put 35 miles on it, thank God I made it. Glad I didn't have to go on a highway.

Joseph Capobianco 
Rating:
5.0

Customer did not leave a comment.

Peter Wu 
Rating:
1.0

The truck was filthy dirty with candy wrappers, dirty t-shirts, papers, dust, dirt, etc. The ignition is not working properly. The inside of the truck was dirty and smelled like urine. Horrible

Mariya Korotko 
Rating:
5.0

Customer did not leave a comment.

JAMES LEMONDA 
Rating:
5.0

When I pick up truck east meadow, guy very gentle very nice explain to us. Thank you so much.

abdullah oymak 
Rating:
5.0

Customer did not leave a comment.

Eric Gates 
Rating:
5.0

Great experience

MOISE JEAN-FRANCOIS 
Rating:
5.0

Customer did not leave a comment.

Josh Levy 
Rating:
5.0

No room for improvement , Neighboors Automotive was great

JOHNG BLANTHORN 
Rating:
5.0

Customer did not leave a comment.

Gerard King 
Rating:
3.0

Had to wait 20 minutes for the truck. Windshield was filthy, engine made a lot of noise, AC was poor and wasn’t allowed to leave my car. To top it off I reserved at a different location and somehow had to go to this place.

Brian Hyland 
Rating:
5.0

Customer did not leave a comment.

William Rizzi 
Rating:
5.0

Customer did not leave a comment.

Alan Liban 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOSEPH PROVENZANO 
Rating:
5.0

Customer did not leave a comment.

Orhan Yanmis 
Rating:
5.0

Customer did not leave a comment.

Richard Schiavo 
Rating:
5.0

I walked in, no appointment, no problem. Made a stress-filled day of moving just that much easier. Front office man was a very standup, straightforward dude. Would use this location again.

steven brancato 
Rating:
5.0

They were so accommodating and explained everything so well. The gentleman I dealt with was so funny and very nice. I would highly recommend this location as the truck was there when I arrived to pick it up, it was clean and had a full tank of gas. All went great!!!

lainie hochman 
Rating:
3.0

Wait too long, not so friendly

wong cheung 
Rating:
3.0

There should have been a site closer to me to pick up my truck

John Jackson 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCHARLES LOPEZ 
Rating:
3.0

Buddy was very abrupt and impatient. When asked questions his answer was in the form that we should know the answers. Literally while standing in the office waiting to be served because somebody walked in after us and was was served first they were returning they got priority status I guess you’d call it my daughter went on yelp and gave him a terrible review … He also said since they weren’t open on Sunday that I could talk with her vehicle anytime as long as it was there before Monday morning and I said is not gonna charge me more than a day and he said it would flint. when I returned it I was double charged by the U-Haul app Check now waiting over an hour for a return call to have a fixed

Irene roche 
Rating:
5.0

Customer did not leave a comment.

LeCam Trinh 
Rating:
4.0

The owner of that location was great, would recommend to all for the business

James Becker 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCHARLES LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Nagabhushanam Bandoji 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCHARLES LOPEZ 
Rating:
1.0

Owner was arrogant, inattentive and unprofessional. Next time I’ll wait until another location has what I need before going to him

Luis Simal 
Rating:
4.0

For the location renting the truck, having more moving supplies available. Such as boxes tape etc. this location didn’t have a great supply selection. But overall, ok place.

AMERICO IBANEZ 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCHARLES LOPEZ 
Rating:
4.0

Customer did not leave a comment.

SAL CASTRO 
Rating:
5.0

Customer did not leave a comment.

Christina Figueroa 
Rating:
5.0

App/website is very difficult to use

Jason Cohen 
Rating:
5.0

Customer did not leave a comment.

JOSEA OLIVA CANALES 
Rating:
5.0

Customer did not leave a comment.

BEHZAD NEJATHAIM 
Rating:
5.0

Customer did not leave a comment.

Daniel John 
Rating:
5.0

Customer did not leave a comment.

ANASOFIA MORALES FLORES 
Rating:
4.0

Customer did not leave a comment.

STEPHENJ STILLWAGGON 
Rating:
2.0

Very very old place with a rude , aggressive owner

Angelica Bonilla 
Rating:
4.0

Customer did not leave a comment.

KYLEJ EDWARDS 
Rating:
5.0

Customer did not leave a comment.

JAMESB GORMAN 
Rating:
2.0

The man at neighbors auto could of came out and looked over the vehicle with not just here is the Keys’s and the truck is over there he didn’t seem to want to be bothered renting a truck I will never go there or recommed this place

JASON TOCCO 
Rating:
5.0

PickUp Location was PERFECT.. Professional, Efficient, Personable, Flexible..

ALBERTJ SCARDINO 
Rating:
4.0

Customer did not leave a comment.

Richard Hall 
Rating:
5.0

Customer did not leave a comment.

PARINBHUPENDRAKU GANDHI 
Rating:
5.0

Customer did not leave a comment.

EDWARDA BARNETT 
Rating:
5.0

The man at location was very friendly and helpful

LAWRENCE BARRA 
Rating:
5.0

Customer did not leave a comment.

STEVENS LEVY 
Rating:
3.0

The owner who I was dealing with was extremely rude from the start I made a shirt on way trip considering I lived not even a block away from the u haul he told me to get gas in the truck with a receipt I said that was fine. I realized on my way back that the gas tank was still on full I went to call him explaining to him I needed it for a very short 10 min ride to my location that the gas was still on full he went to cut me off and said get gas anyway and bring me the receipt. When I went to do this the gas spilled out all over me bc like I explained to him IT DID NOT NEED IT !!!!! I’m in the car business for over 20 years I know when the gas meter has moved and he should of known being a mechanic…. Guy at the neighbors automotive completely unprofessional and disgusting inside. But I guess for my cheap trip and rental whatever i was desperate but will never recommend

STEPHANIE GALLACE 
Rating:
1.0

1. Vehicle back up camera and USB charging outlet including radio was not working. 2. When filled up the fuel and dropping it off. Guy From workshop ask me receipt for fuel or he will charge me $30 charge. When I told him I rent uhaul quite often and I have never heard of this ever before than he said that he have his location policy that he requires gas receipt other wise $30 charge. I told him he can charge me but I will call uhaul and never use the company again. Than he said he will not charge me the fee. I am very disappointed from this location. This is very unfair that each location have their own policies.

SUFIAN RAFIQ 
Rating:
5.0

Customer did not leave a comment.

MUHAMMADU ZIA 
Rating:
3.0

He just asked for the keys, and told me he will email receipt, didn't even look at the truck or check the amount of fuel in it. I picked it up with a 3/4 of a tank, so I returned it with the same. But nobody checked.

RANDY REBELLO 
Rating:
5.0

Customer did not leave a comment.

PHUONGMY TRAN 
Rating:
5.0

Customer did not leave a comment.

STEPHENC JOHNSON 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN CAMILLERY 
Rating:
3.0

Customer did not leave a comment.

Marie Dietrich 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJOSEP DIETRICK 
Rating:
5.0

Very easy process. Would definitely use this location in the future if I need to rent a Uhaul again.

MICHAELJOSEPH JR ABBRUZZESE 
Rating:
1.0

Customer did not leave a comment.

BRIANALEXANDER COLON 
Rating:
1.0

The truck had a bad smell and they don't have a good deal

DIEGOEMMANUEL CALDERON OVALLES 
Rating:
5.0

Customer did not leave a comment.

Carmen Quiroz 
Rating:
3.0

Customer did not leave a comment.

Bilal Sheikh 
Rating:
5.0

Customer did not leave a comment.

VALARIE SEBASTIANO 
Rating:
5.0

I just dropped off my rental after hours. It was well lit and easy to drop off the truck.

DAVID LELONEK 
Rating:
5.0

Customer did not leave a comment.

RACHELELIZABETH LAUTH 
Rating:
3.0

Customer did not leave a comment.

MANUEL PRIETO 
Rating:
5.0

Customer did not leave a comment.

Christopher Lisi 
Rating:
5.0

Nothing

ANDERSON KERSAINT 
Rating:
4.0

Jeff was super nice

THERESAL PLACA 
Rating:
5.0

Customer did not leave a comment.

Bryon Scheir 
Rating:
5.0

Customer did not leave a comment.

david aguilar 
Rating:
5.0

Keep it up 👍

Sher Srichawla 
Rating:
5.0

Customer did not leave a comment.

Carol Probeyahn 
Rating:
5.0

The guy Barry was extremely helpful with assisting me in which roads I could navigate to make the move. Staff backed the truck out for me and even did a COVID wipe down after he got out.

KEVINA BURTON 
Rating:
5.0

If a customer rents a vehicle to pick up at a location on the day it was promised for the equipment that was chosen and it is held with a credit card, then the Corporation needs to hold that vehicle at that location,. I received an e mail when i landed after flying 1000 miles thru 3 airports to get to my destination that the vehicle I paid for and set up to pick up was no longer available and I would have to travel 120 miles to a different site to pick up what i ordered ahead of time months in advance. Then your Corporate CSR Department made me feel like they were doing me a big favor to hold a truck 120 miles from my location that if i wanted, I had to go get. THAT IS IRRESPONSIBLE AND UNPROFESSIONAL. Your firm simply made a commitment and did not hold that commitment. The vendor that helped me bailed me out, NOT U - HAUL CORPORATE. Your top management team needs to re-evaluate how it does business and how committed you are to servicing your customer base. An absolute nightmare for me stuck with a kid moving out of a house 600 miles away from home and the equipment I planned for and rented weeks, months in advance was not available. WAKE UP CORPORATE!!! Commit and hold your commitment.

STEPHENSCOTT ETTINGER 
Rating:
5.0

Customer did not leave a comment.

DANIELS DOHERTY 
Rating:
5.0

We had to go back and have them fix the passenger door because there was a regular screw holding the door on rather than a hinge pin. This delayed our trip and added unnecessary miles to our trip.

TIFFANYA MEGALE 
No reviews have been submitted for this location.

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