Customer Reviews for Neighborhood Mini Storage
(U-Haul Neighborhood Dealer)

365 reviews

716 Sam Houston Jones Pkwy   Lake Charles, LA 70611

(337) 855-1774

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(337) 855-1774

716 Sam Houston Jones Pkwy
Lake Charles, LA 70611

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck bed and floor mats were muddy, but not really an issue. People at the front desk were excellent.

Simon Morton 
Rating:
4.0

Customer did not leave a comment.

darla fontenot 
Rating:
5.0

Excellent job, excellent value, nicest people Number 1

Joseph Broussard 
Rating:
5.0

Everyone in in the office at the moss bluff location on Sam Houston Park Way we're very nice. I was in and out didn't have to wait. When I returned the u-haul the young man in there was nice to me and also other customers that were in front of me

Aaron Guidry 
Rating:
5.0

Friendly and knowledgeable people set me up perfectly with what I needed to move my son across the country.

Terry Ardizzone 
Rating:
5.0

Customer did not leave a comment.

Larry Linville 
Rating:
5.0

Customer did not leave a comment.

John Rudd 
Rating:
5.0

Customer did not leave a comment.

HAROLD MCGREW 
Rating:
5.0

Customer did not leave a comment.

James Fish 
Rating:
1.0

Not charge some an extra full day when it’s turned in a 2 hours late due to someone not be able to turn it prior due to their job working until 5 pm.

Nicholas Buck 
Rating:
5.0

Customer did not leave a comment.

Scott Brooks 
Rating:
5.0

Nothing comes to mind.

Lester Haddox 
Rating:
5.0

Customer did not leave a comment.

Steven Hayhurst 
Rating:
5.0

Everything was as it was supposed to be. Returned a day early and no problem at all refunding they day rental.

Marcus Carrier 
Rating:
4.0

Customer did not leave a comment.

PAUL HARRINGTON 
Rating:
5.0

Customer did not leave a comment.

Tanya Chaney 
Rating:
5.0

Customer did not leave a comment.

Marian Hull 
Rating:
1.0

Your customer service is poor and misleading

RICHARD BOURK 
Rating:
3.0

When you pay a large sum of money to rent a truck, you'd at least expect to not be threatened to be charged 50.00 over two pieces of paper left in the truck. Seems like uhaul has alot of very lazy workers who would never do things for their customers.

Chenette Krauel 
Rating:
5.0

Customer did not leave a comment.

Diana Corrigan 
Rating:
5.0

It was a great ride.

Faheem HAAMID MUHAMMAD SR 
Rating:
4.0

Customer did not leave a comment.

Jacob Bonnette 
Rating:
5.0

Customer did not leave a comment.

James Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nedra Landry 
Rating:
5.0

As always this location is superb when it comes to renting a U-Haul. Very friendly and professional employees always willing to help thank you so much.

Michael Crews 
Rating:
4.0

Check the vehicles for cleanliness prior to renting out. Check the vehicles to ensure properly working (low oil and check engine light on)

Janine Judd 
Rating:
5.0

Customer did not leave a comment.

Candice Broussard 
Rating:
5.0

Customer did not leave a comment.

Tambrick Fontenot 
Rating:
5.0

These people are the best at customer service. They really go out of there way to help you even after hours. Next time we need storage or a U-Haul we will be back.

ROBERT COLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Clendennen 
Rating:
5.0

Friendly helpful staff! I would recommend this business!

Butch davis 
Rating:
5.0

Customer did not leave a comment.

Reul Lopez 
Rating:
1.0

I am having the same problem. They continue to charge me for charges without telling me. No one will tell me why. I have taken my checking acct info off and now they are trying to charge an old card. I have called. I have written emails. No answer. Next stop BBB and get new cards after filing fraud charges against them.

Karen Knipping 
Rating:
5.0

Went in on Sunday so nobody was there but there was plenty of space to park and location of key drop was clearly visible.

William Sommers 
Rating:
5.0

easy transaction and friendly staff

mark dubone 
Rating:
5.0

Jonathan was super helpful. He made sure everything was hooked up correctly.

William Managan 
Rating:
5.0

Customer did not leave a comment.

Jaylon Bushnell 
Rating:
5.0

Customer did not leave a comment.

william Sears 
Rating:
5.0

Excellent service and communication with staff!

Kathleen Gregoire  |  Overall Experience 
Rating:
5.0

I’ve had dealing with them before and it’s always been favorable.

Brady Nunez 
Rating:
5.0

Customer did not leave a comment.

Mario Lozoya 
Rating:
5.0

Why would you charge a customer more when they extended their rental then bill them for extra miles? They is horrible and really upsetting.

angelic thibodeaux 
Rating:
5.0

I’ve used this facility twice since hurricane Laura and we’re very pleased. Ms Robin got us set up in a very concerned way, and everything has always gone smoothly. Thank y’all

Peggy Guillory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Bourque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colleen reeves 
Rating:
5.0

Nothing really, except for Joner. He was a very polite and helpful young man. Very attentive. If it weren't for Joner, I'd probably still be in your parking lot. He deserves a RAISE!!. CUDOS TO YOU JONER.

Melanie Simon 
Rating:
5.0

Customer did not leave a comment.

Joe Batchelor 
Rating:
5.0

Customer did not leave a comment.

Shelby Cordova Bryant 
Rating:
5.0

Customer did not leave a comment.

Michael Pearce 
Rating:
5.0

Customer did not leave a comment.

Linda Owens 
Rating:
5.0

Mobile check in was very Convenient when i found out i needed a uhaul last minute

Jacqueline Johnson 
Rating:
5.0

Customer did not leave a comment.

JONATHEN RONQUILLO 
Rating:
5.0

Customer did not leave a comment.

Ronald Livingston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Alexander 
Rating:
5.0

Customer did not leave a comment.

Matthew Fontenot 
Rating:
1.0

Customer did not leave a comment.

Mark ERVIN 
Rating:
5.0

Customer did not leave a comment.

Rober Thrasher 
Rating:
4.0

Customer did not leave a comment.

Kaleb Stark 
Rating:
5.0

Nothing! This location is amazing! Knowledgeable and curtious staf!

Bonnie Saucier 
Rating:
5.0

Good work

Daniel Dartez 
Rating:
5.0

Customer did not leave a comment.

Christopher Struchtemeyer 
Rating:
5.0

Customer did not leave a comment.

JONATHEN RONQUILLO 
Rating:
5.0

Customer did not leave a comment.

Miranda Benden 
Rating:
5.0

Customer did not leave a comment.

Kathy Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PIERCE 
Rating:
1.0

No one was at the store when I was supposed to drop off the truck. I stayed 15 minutes past the drop off time and still no one was there. So I dropped the key off in the dropbox. When I went back to check on the truck the attendant said that I dropped the truck off at the time I when back and then charged me an extra day because I didn't drop it off at the "right time". This is extremely wrong. And the attendant's fault for not showing up at the right time.

LUKE YOUNG 
Rating:
5.0

Customer did not leave a comment.

Scott Brooks 
Rating:
5.0

Friendly and helpful,

Charles Huddleston 
Rating:
5.0

Staff was always helpful and answered any questions I had and storage buildings are well kept

ETHAN ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHEN RONQUILLO 
Rating:
5.0

No improvement needed!

MARIANNA MALVEAUX 
Rating:
5.0

Customer did not leave a comment.

Miranda Benden 
Rating:
4.0

Customer did not leave a comment.

TOMMY BUCKNER 
Rating:
5.0

Everything was fine just couldn’t get appliance dolly

MIRANDA GRADNIGO 
Rating:
5.0

Customer did not leave a comment.

TERRELL MALVEAUX 
Rating:
5.0

Customer did not leave a comment.

STEVEN BURNS 
Rating:
5.0

Customer did not leave a comment.

Cory LaBove 
Rating:
5.0

Excellent service. Thanks

RANDALL LITTLE 
Rating:
5.0

Clean and secure Staff helpful

DUSTIN LELEUX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHEN RONQUILLO 
Rating:
5.0

Utilized this facility for 11 years and it was always maintained very well.

BERNADINE GOSNELL  |  Overall Experience 
Rating:
5.0

Only issue was the original place we were supposed to pickup trailer didn't have trailer. So we had to drive to a nearby town to another uhual location to get our rental. Which was about 20 minutes further away from our house.

Dustin Nichols 
Rating:
5.0

Thanks for y’all’s kindness and hospitality I would use y’all again and refer friends and family to you 👍

Joey Overmyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Gould  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dale hhitney 
Rating:
5.0

Customer did not leave a comment.

Jason zeringue 
Rating:
5.0

Robin was kind and very easy to work with.

Matthew Webb 
Rating:
5.0

Customer did not leave a comment.

Gregory Meo 
Rating:
5.0

Customer did not leave a comment.

Yvette Kocik  |  Overall Experience 
Rating:
5.0

Keep up the good work. God Bless!!!

THOMAS DRONET 
Rating:
5.0

Above and Beyond

Edith Manuel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW PATTON 
Rating:
5.0

Absolutely the best experience. Ms. Robyn was super helpful and so polite. Lightning fast service!! The best part was that it was inexpensive. I will always go to the Moss Bluff location first. Thanks y’all!

Stephanie Jeane 
Rating:
5.0

Customer did not leave a comment.

OGDEN PITRE 
Rating:
5.0

Customer did not leave a comment.

Joyce Granger 
Rating:
5.0

Customer did not leave a comment.

GREGORY ONEAL 
Rating:
5.0

THIS IS JUST A SMALL DROP OFF POINT, BUT IT WOULD NICE IF THEY KEPT A FEW MORE TRAILERS IN THEIR INVENTORY.

ROBERT THRASHER 
Rating:
4.0

Customer did not leave a comment.

Schuyler Judice 
Rating:
4.0

I had originally scheduled my rental truck pick up in 70605 and found out the night before that my reservation was transferred to a location 30 mins farther away. This was a significant inconvenience.

Chad Ardoin 
Rating:
5.0

I called the office on Friday 5/28/21 to let them know I was moved out but my padlock was still on the door so I could come back and sweep out the unit, however when I went back on Sunday, 5/30/21, my padlock had been cut and the unit had another lock on it. What if I wanted to keep my padlock that cost me quite a bit of $$? Also, there was a lot of mouse droppings on my containers. Is this normal? Otherwise, I have been very satisfied with the service. Thank you.

SHARON MILLER  |  Overall Experience 
Rating:
5.0

Nothing. The front desk associate was incredibly helpful and everything was ready for me.

Misty Fontenot 
Rating:
5.0

Customer did not leave a comment.

Robyn Halliburton 
Rating:
5.0

Customer did not leave a comment.

Charles Edwards 
Rating:
5.0

Customer did not leave a comment.

Jonathen Ronquillo 
Rating:
5.0

Customer did not leave a comment.

Brandon Yates 
Rating:
5.0

Customer did not leave a comment.

Janine Naquin 
Rating:
5.0

Everything was sufficient

VICTOR STELLY 
Rating:
5.0

None

Robert Guillory 
Rating:
5.0

Customer did not leave a comment.

Neely Byrd 
Rating:
3.0

Customer did not leave a comment.

John Fournet 
Rating:
5.0

All was great 👍

Bobby C Winkles 
Rating:
2.0

Clean the inside cab and wash the mud off the truck. Still had to spend 30 plus minutes in store even after completing online pickup.

Robert Rosteet 
Rating:
5.0

Customer did not leave a comment.

Dru Sonnier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Landry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Tullier 
Rating:
5.0

After hurricane for 3 months the facility did not have a front gate. Water got into my unit and I was told by the staff that I was mistaken even after showing proof. My unit was “climate controlled” but all of my bends and wood furniture had mold growing on it.

Michael Simpkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deann Collins 
Rating:
5.0

Very friendly staff. Warm welcome. Clean and organized store.

Chris Robert 
Rating:
5.0

Nice place for storage.

DEREK SMITH  |  Overall Experience 
Rating:
5.0

The staff was very friendly and answered all my concerns. Excellent place and would recommend to friends

Dewey Patrick  |  Overall Experience 
Rating:
5.0

I really appreciated the friendliness and assistance of the staff, along with the convenience of the storage unit. Despite numerous bouts of bad rain, my items remained dry and secure! Excellent!

JONATHAN JEFFELS  |  Overall Experience 
Rating:
5.0

Love this place. Secure, clean, and very good people that work there. Manager will bend over backwards to make sure you are happy.

Privacy Request  |  First Impressions 
Rating:
5.0

Storage Facility is awesome!! Clean, well kept, and knowledgeable staff. Manager is top notch!! Would definitely recommend to anyone!

Privacy Request  |  First Impressions 
Rating:
4.0

Very helpful staff, very pleased

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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