Friendly helpful staff! I would recommend this business!
Butch D.
Customer Reviews for Neighborhood Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I am having the same problem. They continue to charge me for charges without telling me. No one will tell me why. I have taken my checking acct info off and now they are trying to charge an old card. I have called. I have written emails. No answer. Next stop BBB and get new cards after filing fraud charges against them.
Karen K.Went in on Sunday so nobody was there but there was plenty of space to park and location of key drop was clearly visible.
William S.easy transaction and friendly staff
mark D.Jonathan was super helpful. He made sure everything was hooked up correctly.
William M.Excellent service and communication with staff!
Kathleen G. | Overall ExperienceI've had dealing with them before and it's always been favorable.
Brady N.Why would you charge a customer more when they extended their rental then bill them for extra miles? They is horrible and really upsetting.
angelic T.I've used this facility twice since hurricane Laura and we're very pleased. Ms Robin got us set up in a very concerned way, and everything has always gone smoothly. Thank y'all
Peggy G. | Overall ExperienceNothing really, except for Joner. He was a very polite and helpful young man. Very attentive. If it weren't for Joner, I'd probably still be in your parking lot. He deserves a RAISE!!. CUDOS TO YOU JONER.
Melanie S.Mobile check in was very Convenient when i found out i needed a uhaul last minute
Jacqueline J.Nothing! This location is amazing! Knowledgeable and curtious staf!
Bonnie S.Good work
Daniel D.No one was at the store when I was supposed to drop off the truck. I stayed 15 minutes past the drop off time and still no one was there. So I dropped the key off in the dropbox. When I went back to check on the truck the attendant said that I dropped the truck off at the time I when back and then charged me an extra day because I didn't drop it off at the "right time". This is extremely wrong. And the attendant's fault for not showing up at the right time.
LUKE Y.Friendly and helpful,
Charles H.Staff was always helpful and answered any questions I had and storage buildings are well kept
ETHAN A. | Overall ExperienceNo improvement needed!
MARIANNA M.Everything was fine just couldn't get appliance dolly
MIRANDA G.Excellent service. Thanks
RANDALL L.Clean and secure Staff helpful
DUSTIN L. | Overall ExperienceUtilized this facility for 11 years and it was always maintained very well.
BERNADINE G. | Overall ExperienceOnly issue was the original place we were supposed to pickup trailer didn't have trailer. So we had to drive to a nearby town to another uhual location to get our rental. Which was about 20 minutes further away from our house.
Dustin N.Thanks for y’all’s kindness and hospitality I would use y’all again and refer friends and family to you 👍
Joey O. | Overall ExperienceRobin was kind and very easy to work with.
Matthew W.Keep up the good work. God Bless!!!
THOMAS D.Above and Beyond
Edith M. | Overall ExperienceAbsolutely the best experience. Ms. Robyn was super helpful and so polite. Lightning fast service!! The best part was that it was inexpensive. I will always go to the Moss Bluff location first. Thanks y'all!
Stephanie J.THIS IS JUST A SMALL DROP OFF POINT, BUT IT WOULD NICE IF THEY KEPT A FEW MORE TRAILERS IN THEIR INVENTORY.
ROBERT T.I had originally scheduled my rental truck pick up in 70605 and found out the night before that my reservation was transferred to a location 30 mins farther away. This was a significant inconvenience.
Chad A.I called the office on Friday 5/28/21 to let them know I was moved out but my padlock was still on the door so I could come back and sweep out the unit, however when I went back on Sunday, 5/30/21, my padlock had been cut and the unit had another lock on it. What if I wanted to keep my padlock that cost me quite a bit of $$? Also, there was a lot of mouse droppings on my containers. Is this normal? Otherwise, I have been very satisfied with the service. Gracias.
SHARON M. | Overall ExperienceNothing. The front desk associate was incredibly helpful and everything was ready for me.
Misty F.Everything was sufficient
VICTOR S.Ninguno
Robert G.All was great 👍
Bobby C W.Clean the inside cab and wash the mud off the truck. Still had to spend 30 plus minutes in store even after completing online pickup.
Robert R.After hurricane for 3 months the facility did not have a front gate. Water got into my unit and I was told by the staff that I was mistaken even after showing proof. My unit was "climate controlled" but all of my bends and wood furniture had mold growing on it.
Michael S. | Overall ExperienceVery friendly staff. Warm welcome. Clean and organized store.
Chris R.No me dieron un camión con el motor mal . Me quede en la carretera. Con mis niños y nomas por que escuché un ruido raro decidà hablar a que checaran y era el motor ??
maria V.Truck had not been swept out from the previous renter. After I used the truck and brought it to the drop off location I was informed that if I didn't sweep the truck I would be charged a 25.00 clean up fee. I swept it clean after the agent brought me a broom. I informed him that the truck was in this condition when I rented it.
Whitley B.The only downside is the truck was bigger than I needed (15' truck). Everything else was quick, easy and I booked it same day. Excellent service.
Bruce M.The place was closed when I delivered the truck so I have no comments to make about the delivery of the truck. However I did contact them before I got the truck and they were extremely helpful and friendly.
Ian H.Install jacks on the rental trailers they've heavy to lift up to Hitch.
Tangela M.Very nice folks!
Kenny B.Dropped at night
Mauricio L.N/C
Juan V.Give them a chance to fill your needs
Chris G.Always a good experience here, have used them for 15 years.
Ayo W.Daily rates instead of rates for 2 days. I only had the truck less than 24 hours but still had to pay a 2 day rental
Elizabeth J.First off, nobody was at the original location where I was supposed to pick up the trailer and they did not even answer the phone. Then I spent over two hours trying to secure a trailer at another location. On top of that I was charged twice for the reservation. I've had nothing but problems every time I use U-haul but because you continue to be the most economical choice I will probably continue to come back.
BRADLEY B.Nice place for storage.
DEREK S. | Overall ExperienceI received the truck with damage on the front bumper (a place I would not look at) and when i returned the truck, I was blamed for the damage
Eric B.The staff was very friendly and answered all my concerns. Excellent place and would recommend to friends
Dewey P. | Overall ExperienceI really appreciated the friendliness and assistance of the staff, along with the convenience of the storage unit. Despite numerous bouts of bad rain, my items remained dry and secure! Excellent!
JONATHAN J. | Overall ExperienceLove this place. Secure, clean, and very good people that work there. Manager will bend over backwards to make sure you are happy.
Privacy R. | First ImpressionsStorage Facility is awesome!! Clean, well kept, and knowledgeable staff. Manager is top notch!! Would definitely recommend to anyone!
Privacy R. | First ImpressionsVery helpful staff, very pleased
Privacy R. | First Impressions