I had no issues until after hurricane Laura, when rats chewed several holes in the insulation inside my unit and left droppings and debris all over my things. The company did everything in their power to control the problem and I feel fortunate that I had no damages after more than a year with my things there. I don't feel it was their fault but until the rodents are no longer a problem, it is something to be aware of.Sandra V. | Overall Experience
Customer Reviews for Neighborhood Mini Storage 2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.THOMAS T.
RATS! Sometime at the end of our "stay", we ended up with both dead and live rats in our unit. Some of our items had to be thrown away from either being half chewed through or peed in.Cindy G. | Overall Experience
El cliente no dejó un comentario.JERRY D.
Jennifer and the staff were great...I really appreciate how friendly they were and they were very responsive when we needed them. Recommend this Storage facility to anyone!Michelle L. | Overall Experience
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.LASHAUN W.
El cliente no dejó un comentario.VANESSA G.
The check out only took a few minutes, the staff was very courteous and professional. I had already left when I noticed the text that explained the prior damage assessment of the vehicle. I had stopped to fill up so I called back worried about some of the minor damage that I noticed. The staff person must have sensed my worry and was very kind and reassuring of how previous damage was already accounted for. I had not noticed the small stickers that designated previous damage. Thanks for the pleasant response.GRADY C.
Employees were very helpful and pleasant to deal withTina P.
El cliente no dejó un comentario.kelly P.
El cliente no dejó un comentario.MICHELLE S.
El cliente no dejó un comentario.Daryll C.
El cliente no dejó un comentario.Glen D.
El cliente no dejó un comentario.Steve D.
El cliente no dejó un comentario.MICHELLE O.
El cliente no dejó un comentario.Rodney P.
El cliente no dejó un comentario.Christopher O.
El cliente no dejó un comentario.SAMNANG H.
No hassle...thank youBryce C. | Overall Experience
Candy was a delight. She was very nice and knowledgeable.CHERYL B.
El cliente no dejó un comentario.Glen S.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.BROOKE S.
El cliente no dejó un comentario.KATHERINE T.
Great customer service highly efficient workers I was in an out in no timeMOISES G.
El cliente no dejó un comentario.Martin V.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.Tommy K.
El cliente no dejó un comentario.Nathanael S.
This location the staff is always so professional and very helpful. I would recommend this location to everyone just bc of the customer service.CRASSANDER L.
El cliente no dejó un comentario.SHARONA B.
A better pick up spot. Not enough room to hook up the trailer and get it moved off the lot. The storage units are too close to the trailers to easily hook up and drive off.DIANNA R.
El cliente no dejó un comentario.JOEL K.
El cliente no dejó un comentario.ASA B.
El cliente no dejó un comentario.LARRY L.
El cliente no dejó un comentario.Kristi F.
I thank you guys for allowing me to storage my things in a clean and well lighting area and I will be greatful for my $74.00 that needs to be returned to my card like I was told Monday and today is Saturday and thank You.Sharon D. | Overall Experience
El cliente no dejó un comentario.LEVI M.
Get the correct email. I've never used uhaul and I don't think I have one anywhere near meBRENDA L.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Thelma H. | Overall Experience
Safe and secureMatthew M. | Overall Experience
El cliente no dejó un comentario.Darla C.
El cliente no dejó un comentario.RONALD C.
El cliente no dejó un comentario.CHARLES S.
Truck was damaged and had bad exhaust leakSean E.
El cliente no dejó un comentario.Henry H. | Overall Experience
Why are my charges so much I been getting notifications about my account being charged why ?? Ii rented it for 2 weeks my ex returned it he said why almost 900 in charges please explain .... or I will add to my bankruptcyCandace G.
El cliente no dejó un comentario.Cody J.
El cliente no dejó un comentario.DEBRA S.
El cliente no dejó un comentario.Travis B.
Friendly staff! Excellent service! I will reccomend this location to everyone I know.Joe Elaine P.
El cliente no dejó un comentario.Travis B.
El cliente no dejó un comentario.Terry L.
The only problem I had was rats chewed up some of my things.I foolishly had some food products (Salt and salsa) which probably attracted them.When we had the second hurricane my things were in that unit and stayed perfectly dry due to the units being on an elevated slab elevation.I would suggest some rodent poison of some sort as that's a pretty common thing with storage in my opinion.I am Very Pleased with this business.Very Professional!Thomas D. | Overall Experience
El cliente no dejó un comentario.Keith B.
The young lady was very helpful and nice! Good Customer service!!!michael W.
excelent place clean and safeMario S. | Overall Experience
Not charge me No really it was all great Thank and have a blessed dayMike S.
El cliente no dejó un comentario.Doug V.
go back and check the orders, I was charged twice for insurance, I had problems the entire day, and my gas gauge was broken, I was also charged for cleaning, when all I moved was 2 dressers..... the truck was in the same shape it was in when I got in it, except for the full tank of gas I put in itJolene M.
El cliente no dejó un comentario.TERRY J.
This location was amazing. Took care of everything i needed. The company itself Uhaul is terrible. Cancelled my reservation twice and gave the truck i reserved to someone else even though i had already paid. Called their corporate office and they refused to help me. Luckily the employees at the mini storage went above and beyond to make sure i got a truck to move for the weekend.Andrew H.
El cliente no dejó un comentario.BRENDA W.
El cliente no dejó un comentario.James C.
This is the 2nd time in the last month I've rented from uhaul and both times my orders were changed last minute. I was suppose to get a 6x12 this time and it was changed last minute to a 5x8. I tried calling the number in charge of orders and spoke fo a woman named Bree who was very rude from the start. I tried to be nice at first (I wasn't happy about order being changed last minute again) but she was so rude and unprofessional that things escalated. I am not sure how someone like that is allowed to work with the public. U-Haul is horrible about not having the equipment you reserve weeks in advance. That needs to get better as well as having professional when you call. This location was great and the last who worked here was wonderful.Paige G.
Outside storage units need some mice traps. It has plenty of mice poops everywhere and eat up some of my stuff. But other than that everything's perfect no damages! Greatly appreciate for allow me use that storage unit for awhile. ¡Gracias!Krystal B. | Overall Experience
They were completely helpful and professional and friendly.pamela B.
i was treated very bad when i returned the u haul due some dirt left in the truck. i returned the truck a few hrs late but i was in contact with the employees and explained my situation. i was charged for an extra day. the uhaul was due back that day. i was told it was alright if i was a little late. i very disappointed in the company and will not be using them again or recommending them to any friends or familyDavette B.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.GWENDOLYN H.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Toni R.
Store was closed upon arrival. I was able to contact owner via text with instructions. Which was not at all out of the way.FREDDEIE J.
El cliente no dejó un comentario.DOUGLAS M.
El cliente no dejó un comentario.nancy T.
Love this Sulphur location! The girls do an awesome job running the place I'll be back for sure!!jonathan M.
I was told reservations would be guaranteed or $50 credit would be put toward the rental. The time I needed to truck they were not open.Hank B.
Nothing I can think of. The lady is Sulphur was calm and cool headed even in the face of evacuation for hurricane delta and worked with me through being at work and traffic.Armondo A.
El cliente no dejó un comentario.KAYLA D.
El cliente no dejó un comentario.Brennan W.
Be friendlier to your customers. Manager was not that friendly nor understanding.MARGARET D.
El cliente no dejó un comentario.CHELSEA S.
I have used this location a few times over the years and they have always been friendly and gone above and beyond. They are friendly with everyone who comes in and feels like they know their customers.Eric L.
Uhauls on line set up to reserve/pay/pickup etc.... took hours to complete and the truck pick up was such a disaster. I called the phone number.. they kept referring to the online process.. the WHOLE process was stressful and time consuming.. NOT happy!Daniel B.
El cliente no dejó un comentario.Rhonda B.
Great attitude and very helpfulJohn L.
El cliente no dejó un comentario.Phuangpet V.
The lady that helped me out gave great customer service and was very helpful.Rebecca A.
The window on the truck literally exploded. All I did was open the door and the glass shattered. I went to talk to the lady and she questioned me as if I was lying about the window. This really upset me and I will not ever do business with these people or send anyone over there.Robert M.
El cliente no dejó un comentario.tony F.
El cliente no dejó un comentario.Ricky F.
El cliente no dejó un comentario.MONIQUE H.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.John H.
Clean the inside of the truck, or make sure the door are closed..from maybe rain....inside of truck smells a bit sour. But equipment and back of truck qas spotlessTheresa G.
El cliente no dejó un comentario.OSCAR R.
El cliente no dejó un comentario.Erin C.
Make the contract available for viewing . I had to print it out to see it. You could print it out if you can't make it viewable.PAUL B.
Extraordinario servicio al clienteVivki N.
I would definitely use this store again to rent a uhaul. Very good serviceASHLEY C.
El cliente no dejó un comentario.Nicholas M.
Great Customer ServiceDavid H.
Excellent Service!!!Chauncey D.
El cliente no dejó un comentario.Melanie L.
El cliente no dejó un comentario.Lonnie L.
Very nice!Sarah P.