Absolutely nothing, thank you for you guys hospitality
Cynthia H.
Customer Reviews for Neighborhood Mini Storage 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent person at drop off location. They know how to get the job done right and they know about ice hockey.
james W.Customer service was great! Reserved it online and all was taken care of when I got there.
Linda C B.I have zero complaints because the staff at the Uhaul on Post Oak Rd is amazing. The staff cares and truly assist customers with all of their needs from moving, renting a uhaul or a storage unit and mailing packages to family . The staff at that location alleviate the stress and make the transactions pleasant. # Team Sulphur / Post Oak Road
CRASSANDER L.Truck was in good condition however the gas was almost at empty. I feel like there should be enough to get down the road a little before you have to refill.
Matt P.Excellent
Ben A.Don't charge them for fuel when the rental unit is returned with the appropriate amount of fuel. When I picked up the unit, it had 5/8 tank, not 3/4 (I submitted a picture). Upon return, it had 5/8 tank.
JOYCELYN C.Easiest return we have ever had!!
William C.The equipment and personnel were at least as good as expected. However, we did the moving help and the movers who were to unload for us told me the day before they would be there around three thirty. He also said he would call after the first job. After he failed to call. I called twice and left voicemails. After not getting a response they gave me different movers. After I contacted them they wanted another additional 200 dollars. I canceled again and paid two high school kids to unload. Therefore i was not so impressed with this service.
Kevin W.Climate controlled unit kept furniture in very good condition for a long time.
Lotte C. | Overall ExperienceProvide what was requested or inform customer so adjustments can be made. Unsure if this is a location issue or company issue. At another time I was to receive a dolly, but it was not available.
Lloyd G.Dropped off after hours.
Bill J.They didn't have the dollies that I ordered. They didn't tell me that the truck I ordered did not have a ramp. I had to pick every box up to load my freezer and all of the heavy things.
Stephanie H.I had absolutely no problems with this location Although when it was time for me to drop the truck off this location was closed for the day, but I put the keys in the drop box. Overall, I would definitely recommend this location..
Jesshantre B.Great staff
Phillip H.Love this location
James W.Wonderful customer service, very helpful employees!
Lorri W.Nothing- it's all good
Carol H.Tried to help out another customer for you by hauling an open gate trailer (needed in New Orleans La) to my drop-off location, only at checkout it wasn't added to the reservation, so we were unable to. Sorry we could not help.
Christian R.No fue
Maurice L.All good
kenneth G.Our family has used the storage facility several times and have always been very satisfied with staff.
Vickie G. | Overall ExperienceSo I like totally forgot my code and they got a number you can call just in case you forget it and they’ll call you back. It’s a pager actually. But they was able to tell me my information and with no hair Solon overall was an excellent experience
John D. | Overall ExperienceSuper fast, friendly service here. Always a 5 star location for uhaul/packing needs.
Jana L.I think it would help.if you had someone there to help load the trailers, only one person working at register, nobody to help the customer in the yard.
Mark T.I come to this location for other functions too and they have alway's gone above and beyond what was expected of them.
Vaughn E.The staff at Neighborhood Mini storage in Sulphur are the most helpful and professional storage/Uhaul I have ever had the pleasure to deal with!
Wade V. | Overall ExperienceNothing to improve. Jennifer treated us as if we were family members, not just another client. She accommodated our needs and even suggested packing materials that would make our move better. She is a true professional.
Gwen R.When I rented my truck there was not a drop off location so I had to put the town closest to where my kids live and it made me go over my miles. I explained to the clerk and he gave me a few extra miles but it did not help. I was going to - storage in Sulphur, my old residence in Sulphur to Port Arthur then to my new residence in bridge city. The drop off point was in orange. If I knew we would have to go out of the way to drop the truck off, I would have done a round trip rental.
Josh C.Friendliest staff around!! Well-maintained facility!
JOYCELYN C. | Overall ExperienceThe truck was in deplorable condition. I had to spray for roaches in the truck before I can use it. I had to sweep the back of the truck out due to the large amounts of dirt. The inside of the truck was full of dirt as well.
Jason P.The employees there made it a very pleasant and Speedy process I will do further business at this location
Robert B.Everything was great
Babs B.Customer service was excellent BUT the truck was not cleaned before our occupation. Previous customer left stinky shoes and personal items in the cab of the truck and it smelled like skunk weed.
Brenda O.Quick and easy return, friendly staff
Eugene G.Great facility!
Timothy B. | Overall ExperienceYou need so much improvement, I don't think you can handle another customer properly. You overcharge for services and have extremely poor customer service. My experience was horrible and had to leave half my possessions behind because the truck I had reserved was given to someone else. and did not try to accommodate me in any way. Rudeness was all you gave me. Do Not recommend at ALL!!!!!!!!
Mandy C.Very easy to do business with. Thank you.
Jamie J. | Overall ExperienceOverall, the property was meh. We couldn't get the lock to open, and had to call customer service, bc the actual property was clsoed
Edith N.Email was just great.
Kenneth F.Jennifer was the absolute sweetest & most helpful lady! Never had any issues, gated & cleaned! Will definitely use again if I need a storage unit.
Madison I. | Overall ExperienceNeighborhood Storage was where I stored my home's contents after Hurricane Laura. Had peace of mind knowing my valuables and memories were safe and sound. The facility was great. Staff was great. Am actually sorry to be moving out! It is the only storage facility I would consider in the future. Every UHaul experience with them has been great too.
LESLIE B. | Overall ExperienceThis is a first class operation. Highly recommend to friends and family. Knowledgeable and friendly staff. Excellent storage facilities and UHaul services
LESLIE B.Very good experience. Facility personnel were quite helpful.
David M.They are friendly and professional. I had a very good experience.
MARTIN T.Excellent customer service her name was Candy. Very friendly and helpful will use this location for all my u haul needs.
stephanie L.Awesome experience!!!
FRANCISCO K.Check and make sure fuel tank is full before marking as full on contract. Being it was only a little over half full and I drove 40.3 miles and put $15.00 worth of gas in it right down the road from returning it at $3.99 a gallon and then was charged an additional $12.95 for fuel doesn't add up.
Michael L.Truck was issued with empty gas tank.
Lauryn B.Nothing
Paula W.Easy access and friendly people 😊
Stepanie T.I was extremely satisfied with your facility the purpose for which I needed your facility was served and was no longer needed however I will definitely keep you in mind for future needs
BRIAN B. | Overall ExperienceSuperb customer service.
tony f. | Overall ExperienceTook all my belongings out thinking I would get a refund. Thus I'll never use again the reasons why I moved out was ti save money $97 way to much
Melody D. | Overall ExperienceI didn’t expect to move my things out this year however going back recently there was rat feces covering all of my plastic tubs and furniture, bags & boxes were chewed through by rodents. I would recommend using the climate controlled area for storage but not the exterior units.
Jessica S. | Overall ExperienceIn spite of “secure” fencing and electronic gate with individual entrance codes, the catalytic converter on my motor home was stolen. Their response was that everyone renting from them has all hours access and insinuated that any one of them could have taken my converter. Regardless, replacing the converter costs $1765. This is NOT a secure facility for your property.
Andy P. | Overall ExperienceI had no issues until after hurricane Laura, when rats chewed several holes in the insulation inside my unit and left droppings and debris all over my things. The company did everything in their power to control the problem and I feel fortunate that I had no damages after more than a year with my things there. I don’t feel it was their fault but until the rodents are no longer a problem, it is something to be aware of.
Sandra V. | Overall ExperienceRATS! Sometime at the end of our “stay”, we ended up with both dead and live rats in our unit. Some of our items had to be thrown away from either being half chewed through or peed in.
Cindy G. | Overall ExperienceJennifer and the staff were great...I really appreciate how friendly they were and they were very responsive when we needed them. Recommend this Storage facility to anyone!
Michelle L. | Overall ExperienceNo hassle...thank you
Bryce C. | Overall ExperienceI thank you guys for allowing me to storage my things in a clean and well lighting area and I will be greatful for my $74.00 that needs to be returned to my card like I was told Monday and today is Saturday and thank You.
Sharon D. | Overall ExperienceSafe and secure
Matthew M. | Overall ExperienceThe only problem I had was rats chewed up some of my things.I foolishly had some food products (Salt and salsa) which probably attracted them.When we had the second hurricane my things were in that unit and stayed perfectly dry due to the units being on an elevated slab elevation.I would suggest some rodent poison of some sort as that's a pretty common thing with storage in my opinion.I am Very Pleased with this business.Very Professional!
Thomas D. | Overall Experienceexcelent place clean and safe
Mario S. | Overall ExperienceOutside storage units need some mice traps. It has plenty of mice poops everywhere and eat up some of my stuff. But other than that everything’s perfect no damages! Greatly appreciate for allow me use that storage unit for awhile. Thank you!
Krystal B. | Overall ExperienceOnly problem I had there is they need a little more lighting in the facility, but other than that exceptional service and worked with me on payments and everything.
TYLER H. | Overall ExperienceGreat staff, clean facilities, easy access to storage unit.
THOMAS L. | Overall ExperienceI had a climate controlled unit. It was never humid inside. I had no “sweating” happening in my containers. If I ever need a unit again, this will be the place I use!!
Tonya H. | Overall ExperienceTook care of our every need enough space for what we needed
ELIZABETH W. | First ImpressionsIt was exactly what I imagined it would be, though I think $65 per month for that tiny outside unit is a bit much
Privacy R. | First ImpressionsStaff was pleasent to work with, facilities were clean and well maintained, and the price is comparable to other storage facilities in the area.
Privacy R. | First ImpressionsThe storage was clean and easily accessible after hours for unloading. Thanks!
Privacy R. | First ImpressionsService was great. Staff was very friendly and helpful. Great location, and very clean!
Privacy R. | First Impressions