Customer Reviews for Neighborhood Mart
(U-Haul Neighborhood Dealer)

156 reviews

1717 Wilmington Rd   New Castle, PA 16105

(724) 654-9336

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(724) 654-9336

1717 Wilmington Rd
New Castle, PA 16105

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

David Mickey 
Rating:
3.0

Back overhead door very difficult to close. Some might not be able to overcome the effort needed.

David Mickey 
Rating:
3.0

Customer did not leave a comment.

Daqueisha Epps 
Rating:
5.0

Customer did not leave a comment.

Ronald Magno 
Rating:
5.0

Customer did not leave a comment.

Machi Garbinia Perez Polanco 
Rating:
5.0

Best people in town to deal with! Hands down

William Wharry 
Rating:
3.0

Customer did not leave a comment.

Cori Patterson 
Rating:
3.0

Please see other comment box.

Andrew Huska 
Rating:
5.0

I have used this location for several years now and they continue to provide good customer service.

Gregory Scott 
Rating:
5.0

Customer did not leave a comment.

Allan Capanear 
Rating:
5.0

Customer did not leave a comment.

sue king 
Rating:
4.0

Everything done via cell phone is not my way of doing business . I do not giving credit card info over a phone . And the fact that cash is not used is total B.S. I prefer face to face transactions .

Jeff Mowrey 
Rating:
5.0

Customer did not leave a comment.

mary suchonic 
Rating:
5.0

Customer did not leave a comment.

David Wooley 
Rating:
4.0

Have live person in store when someone schedules in person pick up

Bruce Sgro 
Rating:
5.0

Everything was great with the truck, and the equipment was well maintained!!!!

David Lutz 
Rating:
5.0

The people that operate this location are very friendly and always work to make sure we are happy. No complaints.

Ralph Reis 
Rating:
5.0

Customer did not leave a comment.

Samuel Daniels 
Rating:
3.0

Customer did not leave a comment.

Brandon Mulhern 
Rating:
5.0

Customer did not leave a comment.

William McLaren 
Rating:
5.0

Awesome experience ty.

John Epperson 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Aurandt 
Rating:
5.0

I Used this Location before. Had great results before. Would Use again and would refer to friends and people.

Leonard Ross 
Rating:
5.0

Customer did not leave a comment.

Ronald Schreffler 
Rating:
3.0

Customer did not leave a comment.

Rosalie Reinhart 
Rating:
5.0

Went to pick up truck-website said no reservation. Was after hours, went inside. The gentleman there was extremely helpful. Helped check me in and explained everything thoroughly! I will definitely rent from them again and will recommend this location anytime I get the chance!!

Joyce Flowers 
Rating:
3.0

Drop off at convenience store.did not check anything just ask for keys the I got call fro uhaul 5 hrs later asking if I needed more time with the truck…..,

Daniel McCaslin 
Rating:
5.0

Customer did not leave a comment.

Melquiza Pace Dorsey 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️ SERVICE! FAST CHECK IN & MOBIKE EXPERIENCE WAS VERY RELIABLE. I WILL DEFINITELY COME BACK.. INCREDIBLY WELL KEPT VEHICLE AND THE PRICES WERE VERY REASONABLE.

Dan Dragojevich 
Rating:
5.0

Customer did not leave a comment.

Glen Marinella 
Rating:
5.0

I rent a lot!!! But this location is without a doubt, the best! I will not rent from anywhere else. I will recommend it to all my friends who are about to move. Thank you.

Maria Reyes 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JERASA 
Rating:
5.0

Customer did not leave a comment.

James Kordish 
Rating:
5.0

They made truck rental easy and convenient.

Beth Malarkey 
Rating:
5.0

Customer did not leave a comment.

Nancy Davis 
Rating:
1.0

I don’t only drove 14 and some odd miles and you charge me for 65 I’m a business owner most unprofessional place I never dealt with

ERIC WHISEL 
Rating:
2.0

Customer did not leave a comment.

John Logue 
Rating:
5.0

Customer did not leave a comment.

Kathleen Peterson 
Rating:
5.0

Customer did not leave a comment.

Eric Waid 
Rating:
5.0

Nothing

heath campbell 
Rating:
5.0

I had a great experience. The rental process was very easy. The truck was very clean, and the people were very nice.

Laura Turner 
Rating:
4.0

Customer did not leave a comment.

William Henderson 
Rating:
3.0

the windshield wipers didn't work. though I will say the service station coordinator did get someone out there quickly which was great. When I asked the person who ran the location if we could be compensated with a percentage off or something for this inconvenience. He said he would get back to me but never did. when I tried to call him for a follow up I was sent to voicemail.

Richard Duffy 
Rating:
3.0

Windshield wipers flew off while snowing very hard

Anne Rubis 
Rating:
5.0

Very easy, just went in and handed them the keys and I was done!!

tara wallace 
Rating:
5.0

Customer did not leave a comment.

Joseph Parenti 
Rating:
5.0

Customer did not leave a comment.

Tim Brakebill 
Rating:
5.0

Customer did not leave a comment.

Kevin Callaghan 
Rating:
4.0

Fix the driver side windshield wiper.

Joseph Wright 
Rating:
3.0

Guy said I would get receipt by email showing I brought truck and trailor back..I did not get this. I called Uhaul and spike with Dakota who said I had to wait till 10am on Monday and would get email. Still did not get that email confirmation.brought truck back on Sunday and it wasn't due back until Tuesday. Still have not received return confirmation.

ADAM RENO 
Rating:
5.0

Customer did not leave a comment.

Robert Gabriel 
Rating:
3.0

The auto transport was poor condition. Several tires were excessively worn and one of the main hood down straps was torn. I was able to secure my towed vehicle safely despite the condition of the trailer. This location was not my first choice. I had made a reservation at another location that had to be changed due to the equipment needing repairs. (Ironic).

Carl Vero 
Rating:
5.0

I had a problem with the amount of gas I had to put in. Make sure the person who used it last fill it all the way up. Drove 30 miles and used 6 gal. Of gas. When I picked it up the needle was on F. When I filled it up, the needle was above the F by an ¹/8 inch. So I put in an extra 2 gallons.

WILLIAM CARBONE 
Rating:
5.0

Customer did not leave a comment.

Tammy Mirabella 
Rating:
5.0

Management was very kind and helpful making sure all my needs were met Wonderful to work with

Grantley Richardson 
Rating:
4.0

Customer did not leave a comment.

CHARLES LEE HARRIGER 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA CALLAHAN 
Rating:
3.0

When a customer orders blankets make sure they are present

Laura Cole 
Rating:
5.0

Customer did not leave a comment.

Aaron McGinnis 
Rating:
5.0

very good experience

Timothy Pitzer 
Rating:
2.0

I sat in the parking lot for an hour after I was told to wait while they got the U-Haul ready and they would call me when it ready. They never called and I had to talk to customer service to figure out what was going on.

Jordan Malinchak 
Rating:
3.0

No complaints

Keenan Murray 
Rating:
1.0

Make sure customers are fully aware when location is changed.

Alyssa Spagnoletti 
Rating:
1.0

No one there knew a thing. Had to get a friend to remove car from dolly hitch and remove hitch. Worst place!!!

Kelli Marietta 
Rating:
3.0

If you are going to offer an all online service for booking, picking up and dropping off. It would be nice if it actually worked. I got a cancellation of reservation email for a reservation I didn’t have so I had to call and verify I even had the correct reservation. I got to the truck and then was told I needed an alternate contact for them to call which wasn’t easy seeing as I was picking up the truck at 6 am on a Sunday. Would have been nice to know that ahead of time. I then went to drop off the truck and when I went to my uhaul account it told me I had no rental even tho I was physically in the truck.. so I had to call customer service and wait over 30 min to have someone change it so I was able to return the truck. Poor communication from the company and the website needs work if it can’t even track the fact that I have one of your trucks. Won’t be renting from uhaul again.

Sarah Busi 
Rating:
1.0

Customer did not leave a comment.

Joseph McLean 
Rating:
5.0

Awesome

COREY LEE 
Rating:
5.0

Customer did not leave a comment.

CODY DALTON 
Rating:
5.0

EXPERIENCE WAS GREAT. EASY TO COMPLETE. VAN WAS VERY CLEAN AND EASY T DRIVE.

JAMES HAMM 
Rating:
5.0

Customer did not leave a comment.

Bobby Rost 
Rating:
5.0

Customer did not leave a comment.

DAVID KELTY 
Rating:
5.0

Agent was very friendly and accommodating

SHARON HARRISON 
Rating:
5.0

Wasn't quite sure why we had to return the truck to this location when there is a U-Haul in our city and another closer to our home as well.

Marvin Folkertsma 
Rating:
4.0

The rep was truly apologetic for the troubles we experienced. The relative who drove the U-Haul truck for us has driven many large trucks over the years and he said this was the worst truck he had ever driven since it pulled to the right and it was not clean.

DANIEL Stewart 
Rating:
5.0

Customer did not leave a comment.

Brandon Lombardo 
Rating:
5.0

Customer did not leave a comment.

Brandon Lombardo 
Rating:
5.0

Staff was very kind and friendly! I would definitely recommend them to a friend! Thank you!

MATTHEW KAPRUTUS 
Rating:
3.0

Customer did not leave a comment.

Charles Hinton 
Rating:
5.0

Fix your equipment so it has brakes. 2 out of 10 lights worked. Only had one furniture dolly i ask for 2. Only one when picked up. The worst trailer i ever pulled. Almost crashed with no trailer brakes. I should get my money back on this deal.

Ron Hipple 
Rating:
5.0

They were great Thank you so much

JEFFREY COCHRAN 
Rating:
5.0

Just took more time to get the key than expected,all in all 4 stars.

Brett Kinney 
Rating:
4.0

Wish he had more information and was more involved into the company but he did what he could and then some

Nicholas Began 
Rating:
5.0

Overall very nice and understanding but wish he had More information about this company but did the best Could.

Nicholas Began 
Rating:
5.0

Everything was perfect and the owner was very nice.

TAMIKA SWAIN 
Rating:
5.0

Fast easy service. He helped me with the check in, no problems at all

JASON RANKIN 
Rating:
5.0

Customer did not leave a comment.

Natalia Spadafora 
Rating:
5.0

They went out of there way to help me best experience I ever had they should be congratulated on their service

Michael Arpaio 
Rating:
5.0

Customer did not leave a comment.

Allan Joseph 
Rating:
5.0

Customer did not leave a comment.

David Herman 
Rating:
5.0

Customer did not leave a comment.

Thomas Perod 
Rating:
3.0

Customer did not leave a comment.

John Donnelly 
Rating:
5.0

Easy process. Very helpful

Amy Mayberry 
Rating:
5.0

Customer did not leave a comment.

Brent Addleman 
Rating:
5.0

Customer did not leave a comment.

Linda Grass 
Rating:
5.0

Customer did not leave a comment.

James Williams 
Rating:
5.0

Good customer service.

James Hoagland 
Rating:
4.0

A little more clear interaction on payment methods. Other than that, good business.

antwan gardner 
Rating:
2.0

They seemed annoyed when had to go in for help with this app and then when got into truck was wrappers everywhere in center of truck and in seats.. I rent from uhaul for all moving needs for all my family and this second time that this store has either had me wait cause stuff in truck I rented or having ppl visiting in store to make delays to get my rental on time. Believe need to use another store next time..

Belynda Liston 
Rating:
5.0

Customer did not leave a comment.

Teresa Elsezar 
Rating:
5.0

It was a last minute rental since our scheduled rental location didn’t have a truck and we just happen to notice a truck at their location as we were driving by. They were VERY helpful and VERY attentive to our situation even though they had just opened.

BRENDA OTTOBRE 
No reviews have been submitted for this location.

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