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Rajendra M
Customer Reviews for Neighborhood Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back overhead door very difficult to close. Some might not be able to overcome the effort needed.
David MBest people in town to deal with! Hands down
William WPlease see other comment box.
Andrew HI have used this location for several years now and they continue to provide good customer service.
Gregory SEverything done via cell phone is not my way of doing business . I do not giving credit card info over a phone . And the fact that cash is not used is total B.S. I prefer face to face transactions .
Jeff MHave live person in store when someone schedules in person pick up
Bruce SEverything was great with the truck, and the equipment was well maintained!!!!
David LThe people that operate this location are very friendly and always work to make sure we are happy. No complaints.
Ralph RAwesome experience ty.
John EI Used this Location before. Had great results before. Would Use again and would refer to friends and people.
Leonard RWent to pick up truck-website said no reservation. Was after hours, went inside. The gentleman there was extremely helpful. Helped check me in and explained everything thoroughly! I will definitely rent from them again and will recommend this location anytime I get the chance!!
Joyce FDrop off at convenience store.did not check anything just ask for keys the I got call fro uhaul 5 hrs later asking if I needed more time with the truck…..,
Daniel M⭐️⭐️⭐️⭐️⭐️ SERVICE! FAST CHECK IN & MOBIKE EXPERIENCE WAS VERY RELIABLE. I WILL DEFINITELY COME BACK.. INCREDIBLY WELL KEPT VEHICLE AND THE PRICES WERE VERY REASONABLE.
Dan DI rent a lot!!! But this location is without a doubt, the best! I will not rent from anywhere else. I will recommend it to all my friends who are about to move. Thank you.
Maria RThey made truck rental easy and convenient.
Beth MI don’t only drove 14 and some odd miles and you charge me for 65 I’m a business owner most unprofessional place I never dealt with
ERIC WNothing
heath cI had a great experience. The rental process was very easy. The truck was very clean, and the people were very nice.
Laura Tthe windshield wipers didn't work. though I will say the service station coordinator did get someone out there quickly which was great. When I asked the person who ran the location if we could be compensated with a percentage off or something for this inconvenience. He said he would get back to me but never did. when I tried to call him for a follow up I was sent to voicemail.
Richard DWindshield wipers flew off while snowing very hard
Anne RVery easy, just went in and handed them the keys and I was done!!
tara wFix the driver side windshield wiper.
Joseph WGuy said I would get receipt by email showing I brought truck and trailor back..I did not get this. I called Uhaul and spike with Dakota who said I had to wait till 10am on Monday and would get email. Still did not get that email confirmation.brought truck back on Sunday and it wasn't due back until Tuesday. Still have not received return confirmation.
ADAM RThe auto transport was poor condition. Several tires were excessively worn and one of the main hood down straps was torn. I was able to secure my towed vehicle safely despite the condition of the trailer. This location was not my first choice. I had made a reservation at another location that had to be changed due to the equipment needing repairs. (Ironic).
Carl VI had a problem with the amount of gas I had to put in. Make sure the person who used it last fill it all the way up. Drove 30 miles and used 6 gal. Of gas. When I picked it up the needle was on F. When I filled it up, the needle was above the F by an ¹/8 inch. So I put in an extra 2 gallons.
WILLIAM CManagement was very kind and helpful making sure all my needs were met Wonderful to work with
Grantley RWhen a customer orders blankets make sure they are present
Laura Cvery good experience
Timothy PI sat in the parking lot for an hour after I was told to wait while they got the U-Haul ready and they would call me when it ready. They never called and I had to talk to customer service to figure out what was going on.
Jordan MNo complaints
Keenan MMake sure customers are fully aware when location is changed.
Alyssa SNo one there knew a thing. Had to get a friend to remove car from dolly hitch and remove hitch. Worst place!!!
Kelli MIf you are going to offer an all online service for booking, picking up and dropping off. It would be nice if it actually worked. I got a cancellation of reservation email for a reservation I didn’t have so I had to call and verify I even had the correct reservation. I got to the truck and then was told I needed an alternate contact for them to call which wasn’t easy seeing as I was picking up the truck at 6 am on a Sunday. Would have been nice to know that ahead of time. I then went to drop off the truck and when I went to my uhaul account it told me I had no rental even tho I was physically in the truck.. so I had to call customer service and wait over 30 min to have someone change it so I was able to return the truck. Poor communication from the company and the website needs work if it can’t even track the fact that I have one of your trucks. Won’t be renting from uhaul again.
Sarah BAwesome
COREY LEXPERIENCE WAS GREAT. EASY TO COMPLETE. VAN WAS VERY CLEAN AND EASY T DRIVE.
JAMES HAgent was very friendly and accommodating
SHARON HWasn't quite sure why we had to return the truck to this location when there is a U-Haul in our city and another closer to our home as well.
Marvin FThe rep was truly apologetic for the troubles we experienced. The relative who drove the U-Haul truck for us has driven many large trucks over the years and he said this was the worst truck he had ever driven since it pulled to the right and it was not clean.
DANIEL SStaff was very kind and friendly! I would definitely recommend them to a friend! Thank you!
MATTHEW KFix your equipment so it has brakes. 2 out of 10 lights worked. Only had one furniture dolly i ask for 2. Only one when picked up. The worst trailer i ever pulled. Almost crashed with no trailer brakes. I should get my money back on this deal.
Ron HThey were great Thank you so much
JEFFREY CJust took more time to get the key than expected,all in all 4 stars.
Brett KWish he had more information and was more involved into the company but he did what he could and then some
Nicholas BOverall very nice and understanding but wish he had More information about this company but did the best Could.
Nicholas BEverything was perfect and the owner was very nice.
TAMIKA SFast easy service. He helped me with the check in, no problems at all
JASON RThey went out of there way to help me best experience I ever had they should be congratulated on their service
Michael AEasy process. Very helpful
Amy MGood customer service.
James HA little more clear interaction on payment methods. Other than that, good business.
antwan gThey seemed annoyed when had to go in for help with this app and then when got into truck was wrappers everywhere in center of truck and in seats.. I rent from uhaul for all moving needs for all my family and this second time that this store has either had me wait cause stuff in truck I rented or having ppl visiting in store to make delays to get my rental on time. Believe need to use another store next time..
Belynda L