Customer Reviews for Naylormill Self Storage
(U-Haul Neighborhood Dealer)

366 reviews

2309 E Naylor Mill Rd   Salisbury, MD 21804

(410) 546-4899

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 546-4899

2309 E Naylor Mill Rd
Salisbury, MD 21804

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard Thiel 
Rating:
5.0

Customer did not leave a comment.

Tony Warfield 
Rating:
5.0

Customer service was amazing. We will be back in a couple of weeks to rent out another truck.

Maria Lewis 
Rating:
4.0

There was trash, cegarette butts & joints in the truck body.

Frank Bowen 
Rating:
5.0

Ms Emma is awsome! Always a pleasure doing business with her!

tarrissia fontaine 
Rating:
5.0

Customer did not leave a comment.

STEVE EVANS 
Rating:
5.0

Customer did not leave a comment.

Anthony zawojski 
Rating:
5.0

Customer did not leave a comment.

Edward Imperato 
Rating:
5.0

Some of the door seal on the truck was coming off. I had to keep putting it back in place

Jamie Smith 
Rating:
5.0

Lady at front desk was very friendly and helpful even though it was close to closing time at this location.

Charles Ripple 
Rating:
5.0

Just one problems the back tag light whose not working I forgot to tell her that but she whose a very nice person to work with I give her 5 stars in customer service

Reginald Corrnish 
Rating:
5.0

Customer did not leave a comment.

Jonathan Pheasant 
Rating:
5.0

Customer did not leave a comment.

robert semple 
Rating:
5.0

The office staff was exceptional…GREAT SERVICE….exceptionally friendly , helpful and efficient…COMMENDABLE

john murphy 
Rating:
5.0

Customer did not leave a comment.

Richard Cordle 
Rating:
5.0

Customer did not leave a comment.

Chris Loden 
Rating:
5.0

Wonderful experience. Attention to detail and process and making sure our needs were looked after. I strongly recommend this location and setup.

christopher trajkovski 
Rating:
5.0

I can't imagine there is any room for improvement. Attendant saw me drive up, came out to meet me, did a walk around, told me where to put the trailer, then I was on my way. She was polite and efficient.

Richard Stevens 
Rating:
5.0

Customer did not leave a comment.

Andrew Tyler 
Rating:
5.0

Customer did not leave a comment.

William Hamilton 
Rating:
4.0

Customer did not leave a comment.

JOYCE ELLIS 
Rating:
5.0

Emma was great to work with!

Michael Copeland 
Rating:
5.0

The lady at the front desk was very professional and kind.

Jeanine Brown 
Rating:
5.0

Customer did not leave a comment.

mark tolbert 
Rating:
5.0

The Lady at the desk was Very Friendly and Kind.

Angelo Purnell 
Rating:
5.0

I have used a 6 by 12 trailer twice to haul furniture. It is beyond ridiculous to expect customers to deal with the tongue weight of these trailers. Why is there not some sort of jack on the trailer?? I'm in good shape and handled it but what about someone else without my strength?? It has to be at least 120 lbs if not more, so Uhaul needs to invest in jacks for these trailers.

Charles Echard 
Rating:
5.0

The staff was amazing. Been using U-Haul equipment for over 5 years and they reminded me of the U-Haul I used religiously in Anchorage Alaska. I will use this location from now on.

kyle gillespie 
Rating:
5.0

Customer did not leave a comment.

Patrick Riddlemoser 
Rating:
5.0

I called uhaul and asked for a reimbursement because tire blew out and took 4 hours for someone to come repair. This took away time I had to go unload trailer. No one contacted me. Please refund.

Bianca Warner 
Rating:
5.0

Customer did not leave a comment.

Bernard Mullin 
Rating:
3.0

Customer did not leave a comment.

Mark olson 
Rating:
5.0

Don’t give a customer who paid over $600 dollars in services with uhual a dangerous truck. Also maybe do more research on movers you provide to paying customers. I would like a manager to call me

olivia ishak 
Rating:
5.0

Wonderful agent, Emma.

Darrell Hagar 
Rating:
5.0

Customer did not leave a comment.

kevin peccon 
Rating:
5.0

Customer did not leave a comment.

David Sachs 
Rating:
5.0

Great customer service!!

Brian Stallings 
Rating:
5.0

Great customer service and flexible!

Aaron Prebenda 
Rating:
5.0

Customer did not leave a comment.

Thomas Hanzsche 
Rating:
3.0

The lady Emma was so friendly and helpful. But there wasnt much room to park our trailer

BRIAN WEBER 
Rating:
4.0

The truck had no oil in it so we had to fill the oil up as the oil the as on. They hounded me the day before it was due back to when I was bringing the truck back and if it was going to be back by 7:30am even though I never picked up till 230pm for I didn’t get a full two days worth of use.

Alfred ROGERS 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Atta-Obeng 
Rating:
1.0

Clean your vehicles. Equip the vehicles with requested moving equipment. Take vehicles in for routine maintenance / check-up. DO BETTER! Thanks

Matthew Morris 
Rating:
5.0

some problem with unit at first, But Nathan with Naylor rentals and along with U-Haul made every thing right. Always pleased with renting from U-haul

jim gallo 
Rating:
5.0

Customer did not leave a comment.

LESLIE HECKMAN 
Rating:
5.0

Miss Emma is the best person for this location. She helpful and friendly and great at her job. Best customer service i’ve Seen in a long time.

Charles Milbourne 
Rating:
5.0

Ms. Emma was very professional. Very thankful to her for her help and kindness!

Victor Guerra 
Rating:
5.0

Customer did not leave a comment.

CRAIG BAHN 
Rating:
5.0

Customer did not leave a comment.

David Duke 
Rating:
5.0

Combine your electronic system..The clerk had to go between tablet and computer to do the transaction.

Walter Lundy 
Rating:
3.0

After hours, no signage explaining where to drop off.

Robert Soper 
Rating:
4.0

Customer did not leave a comment.

Bob Payne 
Rating:
5.0

The only problem with the System is your really not sure if your reservation is going to be honored. The truck may not be there. The lady working the deck was wonderful. She was very helpful and Pleasant.

William Cape 
Rating:
5.0

EMMA IS AWESOME. VERY ACCOMADATING, RELIABLE AND PLEASANT TO WORK WITH.

Roxy Barr 
Rating:
5.0

Emma was the best. Will use her location if u need it. She’s just a wonderful person.

Donna Milbourne 
Rating:
5.0

Friendly.

Gregory West 
Rating:
5.0

Customer did not leave a comment.

Charles RippleJr 
Rating:
5.0

Fantastic rental experience. Lady at desk is super friendly and very accommodating. Van I rented to go to Boston drove like a Cadillac. I WILL do it again for sure! Thank you

John Palmer 
Rating:
3.0

Customer did not leave a comment.

Guiliano Sciarrotta 
Rating:
2.0

got there at 9 am.. didnt leave til after 10:30 or so vehicle transporter i was picking in was blocked in by another trailer. so got stuck waiting which put me behind on my loadimg the teuck and getting to my destination before Ujaul location there closed to remove the vehicle transporter. Not to mention even before i could get my things loaded into the truck the check engine light came on and i had to contact the first location, they had me call uhaul customer service which then transferred me to roadside assistance which kept me on hold for almost 15-20 mins for someone to answer then stuck on phone with them. whole experience was a mess from bevinning to end. Do not recommend.

Dee Rosado 
Rating:
5.0

Very friendly and accommodating. I would recommend this location anytime.

Jamie Smith 
Rating:
5.0

Customer did not leave a comment.

Allison Coia 
Rating:
2.0

No room to drop truck and trailer

Lauren Ahlers 
Rating:
5.0

Emma was awesome!

John Stitcher 
Rating:
5.0

Customer did not leave a comment.

Bill See 
Rating:
5.0

If they treat every customer like they treated me, there is no need for change. Very helpful and knowledgeable. Wouldn't hesitate to use again, or recommend

George Bowser 
Rating:
5.0

Customer did not leave a comment.

BRADEN STRUCK 
Rating:
5.0

Customer did not leave a comment.

DAWN MILLER 
Rating:
5.0

Customer did not leave a comment.

CHARLES BALDWIN 
Rating:
4.0

Vehicle needs some minor mechanical work. Tune up, etc.

CYNTHIA MAYR 
Rating:
5.0

Customer did not leave a comment.

Ellen Cutler 
Rating:
5.0

Customer did not leave a comment.

Crystal Chatham 
Rating:
4.0

Dropped vehicle off after hours. Could not find drop off key box.

CARRIANNE WATSON WAPLES 
Rating:
5.0

Counter people were excellent to work with.

MARK REYNOLDS 
Rating:
5.0

I found the online pickup useless. It would not connect spent an hour on the phone and still did not get it to connect 😒. Thankfully when we we were able to get someone to help inside the storage building. Once she went in she had us on our way in no time.

JAMES BRITTINGHAM 
Rating:
3.0

The online app is terrible, takes way to long and kept getting kicked off

Todd Comer 
Rating:
3.0

First off, the staff is amazing at this location no issue there. Unfortunately, the equipment was horrendous. Over 130,000 mile rust bucket. Disgustingly dirty with old food on the floor and between the seats. The turn signals didn't function properly and I had to jump start it twice. Horrible fuel economy

JARED CAMPBELL 
Rating:
5.0

Miss Emma is absolutely the best and is what made the whole experience. I definitely will be recommending people to go see her next time they need a storage unit or truck.

ADAM BLODGETT 
Rating:
5.0

Customer did not leave a comment.

EVELYN VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Christina Albertini 
Rating:
5.0

Customer did not leave a comment.

REBECCA MARSHALL 
Rating:
5.0

I can see us using Uhaul more often as we do not own a truck anymore. If we need a truck or van once a month it's a whole lot less expensive to rent when you need then buy, with prices so high for new and used vehicles. It would be great if you guys had frequent driver miles or monthly rental credits.

DAVIDMICHAEL COSTELLO 
Rating:
5.0

Customer did not leave a comment.

THEODORE HOGUE 
Rating:
5.0

Great coustmer service

ANTHONY REID 
Rating:
5.0

Customer did not leave a comment.

SHANNON PALAMARAS 
Rating:
5.0

Customer did not leave a comment.

Heather Ferro 
Rating:
5.0

Have a trailer available at the location it was reserved. I had to drive to a location 1 hr away to get a trailer.

Rawley Gilmore 
Rating:
5.0

Customer did not leave a comment.

JAMES MATHIAS 
Rating:
5.0

The best! So much better than your corporate location at 1326 Salisbury Blvd, Salisbury, MD. I’ll never use that location. And if Naylor Mill doesn’t have a truck in the future, I’ll use Budget or Penske before I use the corporate location.

ANDREW KING 
Rating:
5.0

The lady that helped me was so knowledgeable and kind and expedient. Great service.

Melissa Nicholson 
Rating:
5.0

Nothing! The people at Naylor mill storage were super friendly and accommodating! Thank you again!!

Lynnann Kettering 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE BY EMMA @ NAYLOR MILL RD UHAUL IN SALISBURY MD!!

Roxy Barr 
Rating:
5.0

Customer did not leave a comment.

ANNETTE MANSON 
Rating:
5.0

Customer did not leave a comment.

Steven Perrino 
Rating:
3.0

All good 👍

Matthew Duncan 
Rating:
5.0

Customer did not leave a comment.

Vorapong Punyanitya 
Rating:
5.0

Customer did not leave a comment.

ROBERT THOMPSON 
Rating:
5.0

This was an excellent experience. It was fast and easy to rent TOS vehicle. Staff was very friendly. I’ll definitely use this location for my next rental!!

Christine Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Moses Coh 
Rating:
5.0

The service extended me was excellent...thanks a bunch for making my first experience with uhaul a pleasure Miss Emma

DeLisa Chandler 
Rating:
5.0

?

Robert Mayne 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top