Comentarios del cliente para National Storage of Alpine Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de National Storage of Alpine Ave

Grado total:

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Tracy V. en

Grado:

I was not provided with a furniture dolly and there was no one there to help me. I had to get the furniture I purchased so I ended up having to lift and carry a heavy sofa, chair and shelves. I hurt my back and spent the weekend in bed. The pick up/ drop off location was dark and scary. I was nervous leaving my vehicle there. I had to find my way in the dark to find the key pick up. It is near a apartment complex and there was a lot of traffic people walking around me and I did not feel safe trying to get the van checked in. While trying to take the pictures I was so nervous because the area is dark and people were walking behind me. I should not have been charged for the rental when the equipment was not provided. The dolly is an important part of a rental and there is no excuse for it not being provided. It is unacceptable and the location should take responsibility for the failure to provide the rented equipment.

Cindi A. en

Grado:

I was charged twice and the company has not responded as to why. Not happy.

Michael B. en

Grado:

was charged $40 extra for nothing?

Molly M. en

Grado:

El cliente no dejó un comentario.

bruce W. en

Grado:

When I called and made my reservation, the terms conditions and costs were all laid out. When I picked up my vehicle, all terms conditions and costs were repeated again. I then signed a contract stating those exact terms and two days later I get a notice on my email that they have taken out ADDITIONAL money from my credit card without prior knowledge. When I called to inquire I discovered that they had changed the contract - AFTER THE FACT!! And no one has responded to my attempts to rectify this deplorable circumstance. I am just so surprised! I have dealt with U-Haul for over 40 years and nothing like this has ever happened to me! I feel like a victim of bait and switch! And I am shaken by this experience.

Kelly S. en

Grado:

When I came to pick up my uhaul at the specified time no one was at the location on Alpine in Grand Rapids. I had to call and wait for her to get to the national storage location. Then she had trouble getting the keys out of her lock box. I was over an hour late getting my uhaul

STACIE Z. en

Grado:

El cliente no dejó un comentario.

Joyce H. en

Grado:

El cliente no dejó un comentario.

michelle K. en

Grado:

It took well over 10 minutes to get the confirmation code from the app. We were well on to other Ventures before we ever got a confirmation about the return.

eustace L. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Justin K. en

Grado:

Will be calling customers service will not use uhaul

Devonte J. en

Grado:

The sales man was very rude and seem like he didn’t want to be at work!!!! Poor customer service.

Mark G. en

Grado:

El cliente no dejó un comentario.

Andrea Q. en

Grado:

El cliente no dejó un comentario.

Ilario M. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

El cliente no dejó un comentario.

Cory H. en

Grado:

Always top notch. Clean and well maintained equipment

jerry K. en

Grado:

El cliente no dejó un comentario.

Cory H. en

Grado:

The van was brand new and clean. The rental location was clean and the service was top notch.

John L. en

Grado:

El cliente no dejó un comentario.

Jacenta D. en

Grado:

Great customer service??

Marcella K. en

Grado:

El cliente no dejó un comentario.

ALBERTO H. en

Grado:

Nothing needs to be improved. The customer service was awesome and really professional. 5 stars all the way

TRAVIS D. en

Grado:

Couldn’t contact pick up site, wasn’t told enclosed trailer weight is 2000lb empty....but employees were very friendly.

Tan P. en

Grado:

El cliente no dejó un comentario.

Deep A. en

Grado:

Location was super clean and guy was nice and friendly.

Jon C. en

Grado:

El cliente no dejó un comentario.

Joshua Y. en

Grado:

El cliente no dejó un comentario.

Laura R. en

Grado:

The gentleman in the store was friendly enough, but my experience on the phone booking this that was at your call center was not good. The back of the truck was dirty and the inside was dirty. I had rented a U-Haul two weeks before and it was like a brand new truck . a little disappointed with this one but the guy was nice enough I would use them again

Karen B. en

Grado:

The location is poorly marked. Had some trouble finding it.

Darlene V. en

Grado:

The drop off was flawless and the agent very helpful.

Andrew W. en

Grado:

El cliente no dejó un comentario.