No communication, like all uhauls.Lorenzo T.
Customer Reviews for National Storage Center Plymouth Rd
(Distribuidor de U-Haul del vecindario)
Ann Arbor, MI 48105
Services at this Location:
- Lun.- vie.: 10 a. m. - 5:30 p. m.
- Sáb.: 8:30 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good service and attentiveJAMES HAROLD L.
The people were very friendly and helpful ðŸ™‚Michael D.
El cliente no dejó un comentario.BANGYAO Z.
It would be helpful to warn the customer that when providing an alternate contact during the check-in process, U-Haul will call that alternate contact immediately and expect an immediate answer; This might help the customers save time during check-in!Kwesi R.
The lady who helped me was wonderful! Moving is always so stressful and she was extremely kind in helping me get the uhaul in such short notice!Ellison T.
El cliente no dejó un comentario.JEREMY VITANZA O.
El cliente no dejó un comentario.JOEL DOUGLAS E.
The entrance to the Uhaul office was a little hard to find since I was new to town. There was only a small sign.Concha D.
El cliente no dejó un comentario.BEVERLY DENISE W.
All was well with our experience. Thank you.CONSTANCE NADINE B.
El cliente no dejó un comentario.ROBERTBRIAN W.
El cliente no dejó un comentario.Muhammad A.
Customer service looks at the customer and listen to the customerWILLIAM JAMES R.
El cliente no dejó un comentario.Megan K.
The on line steps I had to go through after arriving at the pick up location were rather lengthy. Otherwise, everything was OK. No big deal but the truck's AC unit seemed to have a mind of its own. The fan speed would increase or decrease randomly. The ride was rather bumpy. You might want to look at the shocks.Art L.
Awesome experience!DEBARATI D.
The person verifying the registration did not have access to the correct number, told us we had to verify the registration by different times via phone call and via email and when we called she had already cancelled it. It was very frustrating and confusing.Angela B.
El cliente no dejó un comentario.Santiago C.
El cliente no dejó un comentario.Olivia S.
El cliente no dejó un comentario.Joe B.
El cliente no dejó un comentario.Ralph D.
El cliente no dejó un comentario.Baris A.
El cliente no dejó un comentario.Catherine F.
El cliente no dejó un comentario.Paula W.
Not open on Sundays. Had to use mobile/key drop for return. Nice site otherwise.Brian H.
El cliente no dejó un comentario.Sagardip M.
Friendly, prompt, & courteous service.John M.
Excellent customer service!Denise S.
Excellent customer service, great staff.Timothy C.
Caitlin was very knowledgeable and instructive about the truck ramp and closing mechanism. It is always nice to deal with a person who is friendly and capable.Valerie O.
El cliente no dejó un comentario.Angeline B.
El cliente no dejó un comentario.Ryan C.
I had practically a perfect rental experience. The staff at this facility is so helpful and kind that they are like your family trying to assist you. Unfortunately, I was driving unaware that my lights were not on even though I thought the lights were on. But that's an alert lacking in the equipment. Regards, ~~ ValarieValarie T.
Caitlin was awesome.Jane W.
I already have recommended them to an associate.Susan P.
very nice place to rent-Caitlyn was very efficient and nice to work with!DANIEL B.
Staff was super friendly and helpful. I will be back!Emilio S.
El cliente no dejó un comentario.John H.
I received a van with supposedly full gas tank (according to gauge on contract and on the vehicle dashboard), however I needed to fill the tank with 4 gal before return. It is implausible that the van used that much gas for the 15miles that I drove, meaning that the vehicle's gas tank was not actually full when I received it. I was not offered a refund when I returned the vehicle and mentioned this issue.Carl Simon A.
El cliente no dejó un comentario.Jeanette B.
El cliente no dejó un comentario.Ariel M.
My insurance option was upgraded without my consent. I was charged extra from what I chose online which is unacceptable.Emily M.
El cliente no dejó un comentario.David M.
The truck dropoff went VERY easy and well--just dropped off truck and keys and we were on our way. LOVE this location!Gary E.
Lady at the desk was really sweet and helpful.Prateek N.
El cliente no dejó un comentario.Karthikbabu R.
El cliente no dejó un comentario.Peter S.
Keep up the great work. I really appreciate it a great deal.Monica L.
Caitlin was nice and very helpful.kashish J.
The lady working the counter was very nice and very professional and I would highly recommend this location. The van was in excellent condition!Amy P.
El cliente no dejó un comentario.Masataka Y.
Great customer service from both the person that helped us check out the van, and the person that checked in the van. Super friendly and helpful, especially to first time uhaul customers. Thanks for making my move so easy!!Eryka S.
El cliente no dejó un comentario.Yufan Y.
I appreciate that someone was there during opening hours to solve the unexpected issues I encountered, but Customer service demeanor, understanding and empathy from office staff could use some work. There was too much defensiveness up front and blame abiut the uhaul app and other uhaul locations instead of helping me and problem solving and doing what you could do to help immediately.Victoria B.
El cliente no dejó un comentario.Nevo P.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Carl J.
El cliente no dejó un comentario.Xinyu Z.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.pengningan P.
El cliente no dejó un comentario.William Z.
El cliente no dejó un comentario.Brendan M.
El cliente no dejó un comentario.Zachary Z.
Friendly staff that made everything easy -- felt like I was in great hands!Scott G.
El cliente no dejó un comentario.Mark A.
When I arrived at this location I learned that since I was not on time for picking up my reservation, my reservation was cancelled. That was just ok since I did not know about that rule. So I decide to rent another truck. At this moment, the person in the front desk tried to lecture me about losing my previous reservation while making my new reservation. I don't see what was the point of that. I know I was late for my original reservation and had to get a new one.Alberto C.
El cliente no dejó un comentario.David K.
Nothing to add aside from how wonderful and friendly both staff persons were. Me and my girlfriend had to make an emergency move last second and every Uhaul employee we talked to was nothing short of phenomenalmakayla H.
El cliente no dejó un comentario.Omar S.
El cliente no dejó un comentario.Timothy O.
El cliente no dejó un comentario.Srinath K.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Kayla C.
Caitlin is very friendly, knowledgeable and efficient, and Mack is very welcoming. Better road signage would help.....the location is tucked away a bit and easy to missRobert B.
El cliente no dejó un comentario.Jovonne E.
El cliente no dejó un comentario.Junhong G.
The personnel (Caitlin, I believe) was very helpful and efficient.Justin V.
This location was far from my house compared to the one in State St where I had my UHaul storage.Edwin-German L.
Caitlin was very friendly, helpful, showed me how the uhaul operated despite the rain. I had mistakenly gone to the other Plymouth road location and the customer service was not nearly as friendly as it was here! Thanks Caitlin!Tawanna D.
Windshield wipers were not very good for rain and snow.David P.
El cliente no dejó un comentario.Anthony S.
The girl that checked me in was excellent. I would definitely recommend to others.Tom G.
Staff was very helpfulDeborah S.
El cliente no dejó un comentario.John L.
Person at counter very friendly and helpful.david S.
The service person, Kaitlyn was amazing--knowledgeable, efficient, kind. I would utilize this site just for her service.LAURIE V.
The time that the facility opened was later than I would have preferred.Sharon H.
The staff were all friendly and efficient. I appreciate the quick service and the ease of making the reservation at this location.Jason H.
I had a last minute need, and the customer service people stepped up and made it easy.jason B.
No problems at all. Thank youJovonne E.
El cliente no dejó un comentario.Piotr F.
El cliente no dejó un comentario.dave S.
El cliente no dejó un comentario.curtis P.
The whole process was great. The call center center were very helpful as we changed our reservation by a day. Meagan at the office was very pleasant and friendly. She also provided us great suggestion of where to find items we were hoping to load into the truck. The entire experience from first phone call to drop off were easy and simple. Thank you for having such great staff.MARJORIE R.
Lady at counter was very kind and helpful. The cat was cool and did not bother me as a customer, it minded it's own business. I enjoyed its company though!JOSHUA D.
Snob unpleasant and would not honor any diaper a discount at my previous location on State Street would talk down to the guest and I don't need to see animals in a professional buildingKenneth K.
It took us a moment to figure out where to park, but once we did the staff was friendly and helpful getting us checked in and back on our way to unpacking.michael M.
El cliente no dejó un comentario.Haojun M.