Convenient for drop off. Very accommodating staff member. Questioned why website â€˜frequently asked questions' stated that tolls were covered by UHaul but NOT true. Was pleased that I was able to switch drop off by a call. Not happy that I was notified < 24 H prior to pickup that I had to drive + 10 miles to pickup truck. This should have been arranged to have requested truck at confirmed pickup point with my reservation made weeks ahead of pickup. Not a very customer oriented practice!DAVID J.
Customer Reviews for National Storage Center Highland
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICK J M.
Very helpful and accommodatingALLISON M C.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.GARYLEE H.
El cliente no dejó un comentario.KENTMICHELE S.
El cliente no dejó un comentario.RICARDO A.
I did mobile pick up - the agent who was supposed to confirm my identity took about 15 minutes to help me, and then the website crashed in the middle of my pick up. When the website finally returned I was informed that i had successfully checked out the truck and the only option available to me was to return it. I had not yet received a code to get the key. Lucky for me, the key was stored in the back of the truck, secured with an unlocked combination lock. I tried calling customer service but became frustrated and hung up after 20 minutes of hold time. If any of this stuff could be prevented in the future it would provide a better experience.Nathan P.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.David B.
Unclear why $25 for cleaning was charged.James D.
El cliente no dejó un comentario.Pasquale F.
I would highly get a uhaul from National Storage in Highland again, she is very friendly and professional.glenna C.
Had a very difficult experience with opening the truck. Not at the fault of the location as they were very helpful but the truck was frozen shut and we spent almost an hour attempting to open it.James V.
El cliente no dejó un comentario.greg K.
El cliente no dejó un comentario.Doug T.
El cliente no dejó un comentario.MARK N.
Location a bit dingy!Matthew A.
El cliente no dejó un comentario.Jay G.
You were low on trucks that I set up an appointment for, two weeks in advance. You sent me to a further location, because of the mixup. Possibly you should get more manpower. And more trucks. Thank youJUDY P.
El cliente no dejó un comentario.LINDA P.
El cliente no dejó un comentario.Patricia W.
needed to use the bathroom and the lady told us she didn,t have one we could use and frankly i know that was bullshit. that pissed me off.Steve C.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Deborah V.
Great customer service and extremely helpfulAndrew V.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Kristina F.
El cliente no dejó un comentario.STACY M.
Outstanding!! Casandra s extremely professional!!!samir G.
They were closed on Monday.Thomas S.
El cliente no dejó un comentario.GREG G.
El cliente no dejó un comentario.Grace M.
Office smelled of marijuana terribly, alignment on truck was very off.Kara F.
El cliente no dejó un comentario.Christopher S.
very accommodating thank you!!Monica M.
Very friendly and went out of their way to help make sure my rental went well.Thomas H.
El cliente no dejó un comentario.Steffanie R.
I was very disappointed in the staff there was not anyone there to pick up are rental and we dropped the truck off before they closed and there still wasnt anyone.we ended up getting our truck 40 minutes later then we had planned because the sales associate was no where to be found. The truck salled on us when we went to bring it back. Over all very disappointed!NATHAN B.
My only concern was the odometer in the truck. I don't think it was correct. I believe it registered at least 10 more miles then I drove. I googled maped the distance and I can't get it to add up. Other then that, it was a good experience.Roland W.
El cliente no dejó un comentario.cindy F.
To add more different vehicles to rentswiszulski J.
El cliente no dejó un comentario.Jacob B.
El cliente no dejó un comentario.william H.
Staff was very professional, but drop off location to small for larger trucks.michael W.
El cliente no dejó un comentario.Robert H.
The truck was clean and ready to use. There was only 3/4 tank of gas in it though, I returned it fullDana B.
Always friendly and professional.Charlie A.
El cliente no dejó un comentario.Charles A.
I wish there was a larger selection of vehicles to rent at this location. I had to rent one that was much larger than needed.Trevor R.
El cliente no dejó un comentario.James T.
Great experience and very, very easy to use! Gracias.Mary F.
El cliente no dejó un comentario.FREDERICK C.
Excellent Customer service and quick, easy process to take and return the truck! Will use again!Patti C.
El cliente no dejó un comentario.CHRISTINE A.
El cliente no dejó un comentario.WILLIAM M.
Very goodGerald R.
El cliente no dejó un comentario.CHRISTINA P.
El cliente no dejó un comentario.DAVE E.
El cliente no dejó un comentario.LEE OR MARILYN O.
Excellent service - Laura is always so helpful and she remembers our names.MARIA F.
El cliente no dejó un comentario.Chelsea G.
See above comments - I wouldn't recommend u haul to anyone at this pointRebecca L.
El cliente no dejó un comentario.REBECCA B.
El cliente no dejó un comentario.CHRISTOPHER P.
Laura is always very curtious and helpfulAndrew K.
Laura was very helpful and friendly.Walter W.
I signed a contract that stated the gas tank had a 1/2 tank and for it be returned with a 1/2 tank. About a mile down the road i looked down and the tank had. 1/4 tank of gas. I suggest you check the gas before you leave the parking lot, my bad!marchelle S.
Friendly service. Always clean nice trucks.Charlie A.
Have larger trucks availableMARY-LOU L.
It was seamless and easy. Good job.PATRICK C.
Always GREAT SERVICE!Charlie A.
There were not the correct number of blankets at the location, as what I reserved. I have not received the $50 off.Chad D.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.RICHARD U.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.michael P.
Friendly and very great service. Will be using them again thats for sureAllan D.
El cliente no dejó un comentario.CAROLYN D.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.DANIEL E.
El cliente no dejó un comentario.MARC H.
A+ experience.Timothy T.
The location was fine as a business but was way out of my way. I scheduled a pick up closer to home where it was convenient for me. Why didn't Uhaul make sure the trailer I rented available where I scheduled pick up in Clarkston. I had to leave work early to drive way way out of the way for the trailer.PATRICK H.
Nothing , they were very nice helpfulROBERT B.
I have no idea why I am being charged $15 for a "cleaning fee" when I returned the trailer cleaner than from the dump that I picked it up from.Kevin W.
El cliente no dejó un comentario.RON G.
El cliente no dejó un comentario.SALLY H.
El cliente no dejó un comentario.JAMES F.
The girl that runs the ofc is wonderful to deal with. Very sweet. No probs at all. Thanks a bunch.DANETTE T.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.TIM H.
Everything went perfectly!mary R.
Great customer service and even helped connect the trailer to my truck. I was willing to connect it all up, but the office staff was more than happy to do so.Jason K.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.eric J.