Comentarios del cliente para National Smog Check & Test Only

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de National Smog Check & Test Only

Grado total:

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Erik D.
Grado:

App first use caused a delay. Took twenty minutes. U-Haul person was not using good hygiene for covid19

Zehao X.
Grado:

Nice guys really friendly even in this weird situation.

TRAVIS S.
Grado:

Truck was clean, windows had a lot of bug debris. Need to clean the windows better for visibility.

DAVE M.
Grado:

El cliente no dejó un comentario.

Benjamin Z.
Grado:

Clean the rental vehicle windshield before renting out. Teach customer service reps to be patient when a customer is asking questions and not say "i told you already"

David S.
Grado:

El cliente no dejó un comentario.

Ian E.
Grado:

El cliente no dejó un comentario.

Richard L.
Grado:

Good customer service

David T.
Grado:

Great customer service!

Kelly M.
Grado:

El cliente no dejó un comentario.

Logan R.
Grado:

The App is really frustrating. This is the second recent time I've used it with issues. I was unable to upload any photos at the start of my reservation. I returned in exactly the same condition, it was a tiny bit dirty (I found it to be totally acceptable) but I will be upset if I get any charges because I returned it with more gas in the same condition.

Cassandra S.
Grado:

Staff was helpful and nice! Would rent again.

Mehrdad A.
Grado:

El cliente no dejó un comentario.

bob T.
Grado:

El cliente no dejó un comentario.

Camille K.
Grado:

The all-digital burnt-out process was unclear, so we ended up going inside to the location and the staff helped us check in and out

Steven C.
Grado:

Absolutely nothing. The people at that location are the best. Thanks

Daniel C.
Grado:

El cliente no dejó un comentario.

Tony K.
Grado:

El cliente no dejó un comentario.

MIKE E.
Grado:

El cliente no dejó un comentario.

Shankar R.
Grado:

El cliente no dejó un comentario.

John J.
Grado:

El cliente no dejó un comentario.

Alexandra P.
Grado:

El cliente no dejó un comentario.

Aaron V.
Grado:

El cliente no dejó un comentario.

Abhishek G.
Grado:

El cliente no dejó un comentario.

NAJAAT Y.
Grado:

Cleaner van inside and out

Jayne P.
Grado:

Tight location hard to get big truck out easily. The man helping was very nice and helpful.

Maher K.
Grado:

It was a good deal

Benjamin L.
Grado:

El cliente no dejó un comentario.

carl W.
Grado:

El cliente no dejó un comentario.

Luther T.
Grado:

El cliente no dejó un comentario.

Richard A G.
Grado:

The location provider was excellent but your internal U-Haul communication is terrible. I could not reach the telephone number for the location, a U Haul number. Your office could not reach the number either and I was told a supervisor would call me in a half hour. This did not happen. I finally went to the location and received excellent service from National Smog and Repair Center. On my way there I received a text directing me to Lincoln Bl. in Santa Monica, far out of my way at 4:00PM on a Friday, all because you were not able to communicate amongst yourselves. When I returned the truck and informed the provider he called and the phone problem had been fixed. I hope this is helpful

dmitriy V.
Grado:

El cliente no dejó un comentario.

Kristina B.
Grado:

The owner is a great person, and a pleasure to do business with.

Fredy H.
Grado:

El cliente no dejó un comentario.

Allison S.
Grado:

El cliente no dejó un comentario.

Faycal K.
Grado:

El cliente no dejó un comentario.

james S.
Grado:

The representative at the store was very helpful and professional

Rafael F.
Grado:

They charged me for damages that I did not do. And the charge was severely excessive. I have to pay for college and rent next week, now I do not know what I am going to do.

Nicholas M.
Grado:

El cliente no dejó un comentario.

Ziheng X.
Grado:

El cliente no dejó un comentario.

Xiaoyu W.
Grado:

El cliente no dejó un comentario.

Shalla Y.
Grado:

El cliente no dejó un comentario.

Patrick Q.
Grado:

El cliente no dejó un comentario.

Larry S.
Grado:

El cliente no dejó un comentario.

Brooke M.
Grado:

Made reservation for pick up at 10:30AM for 6 hours. Truck wasn’t available until 1pm and was then told I had to return it by 4pm or if have to keep it until Monday (2.5 days later). Had to make most my move without the truck and then had to rush to get the last of it done to get truck back. Very stressful.

Neil G.
Grado:

El cliente no dejó un comentario.

Aandrea S.
Grado:

The guy who helped me was really great.

Patrick Q.
Grado:

El cliente no dejó un comentario.

Ting C.
Grado:

El cliente no dejó un comentario.

Candi S.
Grado:

El cliente no dejó un comentario.

TRAVIS K.
Grado:

El cliente no dejó un comentario.

Stephanie D.
Grado:

This location was my 2nd of the day. I made the first reservation by phone and was confirmed for pick up at the motor dealer ship on venice blvd, he doesn’t rent anymore. This delayed my ENTIRE DAY. I’m a personal assistant and I’m so disappointed because I used to work in sales and reservations at UHaul... I’m really going to hear it from my boss....bad experience for sure....stephluv@hotmail.com

Francesca C.
Grado:

El cliente no dejó un comentario.

Julia B.
Grado:

The whole process went very smoothly. The truck was so clean and we appreciate the efficient and friendly professional service. Highly recommend!

Andrew J.
Grado:

We got charged for an extra day even though we returned the rental right on time. The employee told us to leave the keys and he would take care of it as he was busy with another customer.. at first thought we were like great ! Then realized we got charged because he completed the paperwork to return the vehicle 40 min after we returned it. I don’t find it acceptable to get charged for another person’s mistake.

Jeffery Y.
Grado:

El cliente no dejó un comentario.

Carmen O.
Grado:

The older man was rude. I would likely avoid renting a truck from here again for this reason.

john L.
Grado:

TERRIBLE experience. Took me 3 whole hours to get checked in online with the self service check in. after spending all that time when I was in a rush, I was forced to deal with the random smog employee to get this sorted at the location. The most complicated and disorganized check in and dropoff I had ever experienced. There was No employee even available at dropoff time...

Gregory S.
Grado:

Have the truck I requested. Have the equipment I requested. Not overbook locations. Call when you say you’ll call. Refund my money because you didn’t have what I needed when I requested it days in advance.

Kunyuan L.
Grado:

No complaint. Very nice service.

David S.
Grado:

El cliente no dejó un comentario.

Minoru A.
Grado:

El cliente no dejó un comentario.

William K.
Grado:

El cliente no dejó un comentario.

Kevin E.
Grado:

Originally was supposed to drop off at National Blvd Self Storage location 10321 National Blvd (this was an available option and confirmed at time of reservation). When I showed up there, the woman at the counter said they no longer "do U-Haul" despite there being U-haul signs everywhere and a U-haul truck on the premises. She offered only another location in Santa Monica. Very frustrating and lucky I was early so there was still time to go to the National Smog & Check location where luckily I was able to drop off. But, if I hadn't been early I would have had to keep the truck an extra night (and I was flying out of town the next morning). U-Haul NEEDS to take National Self Storage OFF their website so other customers don't run into this problem. Very unprofessional.

tiffany B.
Grado:

The owner of the location was very adamant about me returning the truck before 8:30am the following day. He was very strict and kept telling me it HAD to be retuned by 8:30am because a different customer would be needing it by 9am. I waited over 40 minutes for him to open the gates to his shop and he never showed. I had to call the 1800 number for instructions on returning the truck to avoid extra daily charges.

Emmanuel V.
Grado:

El cliente no dejó un comentario.

Zachary S.
Grado:

El cliente no dejó un comentario.

Lorenzo B.
Grado:

Returning the truck was really easy. It was not clear at first that charges for extra miles would be assessed later, and that after handing in the keys I could leave, but this is really a very minor thing

John H.
Grado:

I was charged for two days but I only had the car out for less than one day! The man even pressured me to have the van back by 11 a.m., which I did, so why was I charged for an extra day?!

Donald W.
Grado:

The location is convenient, but a bit small for novices to be maneuvering trucks. Rental and the van itself were all good!

Rick B.
Grado:

While the location and man I dealt with were excellent, U-Haul failed to provide to him the dozen pads I had reserved. He helped me with the loan of three pads of his own, but the company should be better about delivering to him items ordered by the customer.

Alexandra P.
Grado:

El cliente no dejó un comentario.

Benjamin S.
Grado:

El cliente no dejó un comentario.

Judy W.
Grado:

Great Customer Service !!!

Nicole H.
Grado:

Great Customer Service and brand new van. Very satisfied.

travis martin F.
Grado:

The employee who was there was barely trained in what to do when renting a Uhaul to a customer. When we asked him questions he got defensive and gave us confusing answers. He repeatedly called his boss to ask him questions and even put the boss on speaker phone to tell us things. I paid for 12 furniture blankets, but he said they only had 10. It turned out that they only gave us 9. He told me that I would not be charged until I turned the Uhaul in to the other location, but I was immediately charged by him on a card that I did not want to use. When my boyfriend called to tell them there were only 9 blankets, the boss talked over him and was extremely defensive. I was appalled by the poor customer service at this location. I do not believe they should be certified to rent Uhauls.

Jason P.
Grado:

The truck was great. No issues with that at all. But the business providing the truck couldn’t figure out how to charge me. They charged my credit card twice for the wrong amount (hundreds more than actual balance due). Once that card got locked out I had to use a second credit card. They could never figure out how to credit the first card so had to dispute the charges with my bank.

Anthony C.
Grado:

Lower price and make it more transparent

Saly F.
Grado:

Everything was excellent - the employees at both facilities were very friendly and knowledgeable, the truck was well maintained and I had a great moving experience. I loved the free 438 miles!

SEAN D.
Grado:

Excellent costumer service!!!

Casey K.
Grado:

El cliente no dejó un comentario.

carolina C.
Grado:

El cliente no dejó un comentario.

Dale B.
Grado:

Not happy: have renter before: wasn’t explained to me that extra charge for one way drop off : smog location was glad to see vehicle to go off his lot : more room for his stuff : extra charge not broken down on receipt : didn’t get much help from drop off location on Jefferson in Murrieta : could do a lot better :

simran K.
Grado:

Everything was handled quickly and well.

Grado:

Everything was perfect

kamri C.
Grado:

El cliente no dejó un comentario.

steve Z.
Grado:

Thanks George for your excellent customer care! Steve

steve Z.
Grado:

El cliente no dejó un comentario.

Chuck P.
Grado:

Better integrate online reservation with in-person pickup. I reserved a truck on Saturday for 3 hours and got 3:45pm as the first available time. When I arrived at the location, I was informed that they closed in 15 minutes and that I couldn't return the truck until Monday morning. I had to store the truck all weekend re-arrange my work schedule so that I could return the truck on Monday morning. In addition, I was unknowingly charged for two days. I'm a happy customer, as I filed a claim and this was immediately made right by the area manager on Monday by refunding the additional amount. I just wanted to give this feedback so these scenarios can be avoided in the first place going forward.

sean D.
Grado:

Excellent coustmer service. george was great and very friendly and helpful !!! Thank you

steve Z.
Grado:

El cliente no dejó un comentario.

Boris V.
Grado:

El cliente no dejó un comentario.

Shao Hua W.
Grado:

The location owner was very unprofessional and rude... The owner was very unhappy about the short rental situation, complaining about making very little commission, and insisting on not giving me the key until the U-haul local manager called him to ensure his demands will be met. Spent more than an hour communicating with the customer service and the location owner. Finally got the key, but no walk-through, no mileage check, and no gas check. Literally the worst experience ever.

rhonda E.
Grado:

Customer service was great!

TJ H.
Grado:

El cliente no dejó un comentario.

Melody S.
Grado:

El cliente no dejó un comentario.

Faraz A.
Grado:

El cliente no dejó un comentario.

NABIL B.
Grado:

Awesome service!!! The owner made sure I had the proper information and was very polite and helpful.

taib K.
Grado:

El cliente no dejó un comentario.

Elena D.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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