Customer Reviews for National Mini Storage
(U-Haul Neighborhood Dealer)

602 reviews

3330 Gull Rd   Kalamazoo, MI 49048
(Nazareth)

(269) 344-2775

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 344-2775

3330 Gull Rd
Kalamazoo, MI 49048
(Nazareth)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Darnelle H. 
Rating:
5.0

The check in process took very long. It seemed redundant. Possibly make the check in processes easier.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

LELAH SONYA-KAY B. 
Rating:
4.0

Customer did not leave a comment.

alan D. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR NICOLE H. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Well . Where do I start : when I went to off load my belongings 1/3 of all my stuff and boxes were wet . Expensive shoes and clothes and other things were wet. It's obvious the truck should be pulled out of service so another customer doesn't experience the same headache. . Then I wanted to drop the truck at a one way location because I wasn't comfortable driving it back due to transition slipping . The woman at the Grand Rapids facility was rude and didn't care what I was going through . All she said was 500$ or more will be added to my bill . No empathy and didn't care . She is in the wrong business for sure . Uhaul should be represented by Somone professional . Bad attitude as soon as she answered . I even asked her if she was ok .

John T. 
Rating:
4.0

I had furniture pads with my rental but they weren't in the truck as there's not an option to tell you that in the registration

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN DANIEL O. 
Rating:
1.0

Different amount are trying to be deposited out of account after I've paid. This is the third time. No reasoning for different t amount to be continually being pulled

Demetrius G. 
Rating:
1.0

So I misjudged the number of miles I'd be using the truck so I got charged an extra 100 or so dollars which isn't a big deal at all I expected that. However the charge was more than I had available in that particular account so the card was declined. I tried doing the right thing and calling to give them a different card number so the bill could be paid in full. I had to wait TWO HOURS on the phone to get ahold of someone just for them to transfer me to the billing dept. after holding AGAIN FOR ANOTHER HOUR (3 hours at this point) the man said they wouldn't be able to process it and I'd have to call the store I originally rented from to settle the bill (which is what I initially did and was on the phone for two hours for) so I told the man that and he said there's nothing he could do for me. So now my credit is screwed and I still owe money that I fully intended on paying but was unable to due to poor communication between your companies departments. Honestly I don't think I should have to pay that extra mileage now for genuinely wasting around 4 hours of my day off to not even solve the problem. I will not be recommending this buisness and to be honest I will strongly encourage others to not use you guys. My experience was sub par at best. To be fair the truck was very clean, in good condition and the pickup and drop off were very quick and efficient. That doesn't give me back my time though.

Alex P. 
Rating:
3.0

This was not the truck nor the location that I had a reservation/confirmation for. UHaul did not honor my confirmation for a 26 foot truck and I was forced to take this 20 foot truck as I had to move that day. This was totally unacceptable and I have not been provided an explanation as to how this happened nor any compensation for my time and possessions that we had to leave behind due to the smaller truck. UHaul MUST make this right !!!

Bruce M. 
Rating:
5.0

Service was great

Kimberly E. 
Rating:
3.0

The inside of the truck was dirty and smelled like weed. We actually had to buy air freshner.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
2.0

I ordered and paid for a dolly but there was no dolly in the truck. Website wouldn't allow me to Oder the truck as long as I needed. Truck smelled bad.

Scott D. 
Rating:
4.0

Great service. Easy online reservations.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Deborah G. 
Rating:
4.0

Customer did not leave a comment.

Katherine E. 
Rating:
5.0

They are very Polite and very understanding also they are clean I had some issues and they got right to it for me I thank them so much

Akirah G. 
Rating:
3.0

There is always a problem at the end where they have to bill you 2 or 3 additional times for this or that which they can never explain what it's for.. this time I anticipated this crap so I took all my money out. They threatened to send me to collections and charge me $30. What????? For what.. “unknown charges” lol.. Then when I got pissed about that they transferred me to another lady who Said she didn't know what it was and told me to just pay it. When I blew up she then explained that it was for 50 extra miles at $.79 a mile and everyone knows it adds up to $12.04. That's my Review. U-HAUL THAT!!

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
1.0

when i signed up to rent the truck I said I wanted to rent from the counter not MOBLE and when I got to the rental place the guy told me he doen't do counter and that I had to do a moble app which isn't what I wanted then after I got the truck and went to return the truck to the rental place.I had trouble scanning the code so I could return the keys and they guys says oh i can do that for you .Then he went and asked me if I had any trouble with the truck and I told him no but with the whole start was bull .I told him that I signed up to do it on line to do a counter rental and he says oh you should have told me that we do that !!! I told him that when i first got there ! you need to have a NEW WORKER doing the rental of your trucks at this place

Dale B. 
Rating:
3.0

Parking spots for customers who need to leave their car at the site would be nice.

Brandon B. 
Rating:
3.0

I was not familiar with the turn in process. I had left the truck at this overnight and locked the dolly up to make sure that it was not stolen. When I got there this morning the guy was real curt with me when I asked him about the process asking me if I had read the contract, not friendly or helpful. Other than that everything was fine. Truck performed well but as previously mentioned it really needed cruise control.

LOUIS JAMES B. 
Rating:
1.0

Specifically made a reservation to pick up in store. Reservation was automatically changed to a mobile pick up. Employee at store refused to help. Stood out in the cold for 40 minutes trying to complete check in process with terrible phone reception. Eventually had to call corporate number and confirm information over the the phone because the form failed to submit and go to the next page and I could not finish check in. Stress I did not need in my life, next time I will pay more and use Penske.

Samantha F. 
Rating:
3.0

Everything went great and I can work with the automated check in and out but there is a dickhead just sitting inside the storage lot trailer that could open the damn door and provide a little help like show you around a little bit. Absolutely no help at all and kind of a prick attitude. Other than that the experience was excellent and maybe that's good now I know how to do the automated check in so this a hole lose his job.

Nils V. 
Rating:
3.0

Customer did not leave a comment.

Bernardroger E. 
Rating:
5.0

Customer did not leave a comment.

dan W. 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

I was very pleased with the help I received from the staff at the storage facility. I was very worried the night before my scheduled rental, when my pick-up was switched from at the counter to online, and discovered several recent bad reviews by other customers. I do not own a smartphone, and was unable to pick up the truck online, and was very worried that I would run into unhelpful, uncooperative staff. This was not the case! The woman who helped me (yes, through the mail slot, socially distanced) was absolutely lovely, she had alternatives to an online checkout, and she answered all my questions and helped make sure my checkout went smoothly. The truck was in fine condition, it was clean, and when I returned it the same lady had sanitizer ready for the key. Wonderful experience!

Catherine S. 
Rating:
1.0

The vehicle was not fueled and the self service app did not work for me to retrieve the keys.

Valaree K. 
Rating:
2.0

Was told I had to download the app to check in and they spoke to me through a mail slot in the door. All due to the pandemic no doubt but a bit much. Portage Street location much friendlier and much easier to work with!

Richard J. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS EDWARD W. 
Rating:
4.0

Only complaint is being charged $140 because of the holding fee.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Norman J. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
4.0

make sure customers know that you have to complete information ahead of time, it took almost an hour once we got there to pick it up as I wasn't aware I needed to complete pre-pick up info.

darla T. 
Rating:
5.0

Customer did not leave a comment.

malcolm I. 
Rating:
4.0

Customer did not leave a comment.

Cheyenne B. 
Rating:
4.0

Customer did not leave a comment.

Angela J. 
Rating:
3.0

Couldn't really see the place, I passed it with GPS. Then only way I saw it was the one truck out front, way in the back past the bank. Not a good location, not good advertising or signs.

Joel H. 
Rating:
3.0

Got way over charged. Was not informed about a lot of things. They do anything they can to scam you out of money.

Emilee T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Abigail M. 
Rating:
5.0

Always Great Customer service and Professionalism

Tedra P. 
Rating:
5.0

The staff and entire experience was first rate all the way!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
1.0

Customer did not leave a comment.

Vanessa T. 
Rating:
4.0

I was told the truck was clean and sanitized. It was not vacuumed, had cigarette butts and ashes in the ashtray, and a dirty sock sitting on the middle seat. During a pandemic, more attention to cleanliness is important. I reserved a truck at a location that is a ten minute drive. The reservation was changed to a location twenty six minutes away. Luckily the location was on my route. The location was clean and accessible. The attendant was pleasant, prompt, and helpful. The truck was easy to operate and perfect for the job.

Brian O. 
Rating:
3.0

Customer did not leave a comment.

Benny R. 
Rating:
3.0

Customer did not leave a comment.

Catherine D. 
Rating:
5.0

This process was so easy and safe. I will make sure my family and friends are awake how simple this was!!!

Angela L. 
Rating:
3.0

Allow the employees to actually help uhaul customers instead of snapping and say use the app. The phones we had didn't have signal at this location.

Clyde G. 
Rating:
5.0

After hours dropoff so no real feedback on the location. The U-Haul app made it easy to drop off the truck.

David S. 
Rating:
3.0

The online pick up experience was very time consuming. We chose that option because we thought it would be a faster process but it was not

Morgan P. 
Rating:
3.0

Customer did not leave a comment.

Mohiman S. 
Rating:
3.0

Employee wasted alot of my time he added more stress to a job that was already a massive and problematic...

Nathanielisaiah T. 
Rating:
1.0

help the customer no help at all they say they cant

Greg H. 
Rating:
5.0

Some cigarette ashes were in the cab that could have been cleaned up but everything else was very nice.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
5.0

Customer service at this location was excellent, very helpful, informed and friendly. This service made my moving experience very good.

Susanmarie B. 
Rating:
5.0

Thank you for the great experience no hassle, staff was polite and very helpful.

John E. 
Rating:
5.0

My moving experience was made much easier with uhaul!

Scott K. 
Rating:
3.0

Very high priced and why do they have painted on the truck rent for $19.95. What a joke. The guy running the office that day was very arrogant and strict. I drove 4 miles and was charged for gas and mileage. So much for treating the customer right! When I rented the truck he asked if I needed a storage unit as well. I said no and he took the answer pretty personal and his whole way of doing business with me changed I could see it and hear it in his voice. When later in the day I did need a unit he was happy. I checked another place and they were much cheaper I would of rented there by they didn't return my call and I had to make this happen quickly.

MARY D. 
Rating:
1.0

The guy was very rude said his name is Johnny Blaze didn't try to listen didn't care told me I could call uhaul. Com if this the type of people National mini storage hires I will no longer be a customer again

Michelle B. 
Rating:
3.0

Customer did not leave a comment.

Bailey G. 
Rating:
5.0

Customer did not leave a comment.

Aritarena G. 
Rating:
5.0

Our assistant was very polite and knowledgeable . Loved his personality. I would recommend uhaul to all my friends.

Phyllis M. 
Rating:
5.0

Things were great!

Lawrence B. 
Rating:
4.0

Customer did not leave a comment.

Stacey A. 
Rating:
4.0

Customer did not leave a comment.

Williamclyde W. 
Rating:
5.0

Customer did not leave a comment.

Regina L. 
Rating:
5.0

Customer did not leave a comment.

gloria E. 
Rating:
4.0

Customer did not leave a comment.

DEREK H. 
Rating:
5.0

Very helpful and knowledgeable .

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

Steveneric M. 
Rating:
2.0

I rented my uhaul out for 24 hours. 2pm-2pm. They call me at 1 and tell me it was supposed to be back at one because it's rented out at 130. I told her that I would get it there as soon as possible. I got there around 2:10 and they had already charged me for an additional 24 hours.

Jocelyn G. 
Rating:
4.0

Friendly guy, a pleasure to do business with this location

Susan C. 
Rating:
4.0

Customer did not leave a comment.

anthony P. 
Rating:
5.0

Customer did not leave a comment.

Perry J. 
Rating:
1.0

Customer did not leave a comment.

Noe B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
3.0

1. We had to wait approximately 35 minures for the employee to arrive back at the location in his personal vehicle. The location had been opened for over 2 1/2 hours. 2. Employee did not explain all aspects of the rental to us not did he explain the rental truck had been damaged already. Employee did not explain that packing blankets were rentals he rather indicated we were purchasing the packing blankets by stating "You can buy a pack of 5 for $5.00 or a 10 pack for $10.00". After returning the rental to the secondary location I was instructed that the blankets are rentals only and had to go back to the new storage facility in order to retrieve them so as not to be charged a daily rate for every day past return. 3. We were charged a specific amount based on distance. The employee utilized Google Maps and charged us that mileage. We however used less mileage by 27.4 miles yet we're still charged the full rate. This is unacceptable as the rental should go off actual mileage not approximated. If we had gone over the initial mileage I'm sure we would have been charged the .48 cents per mile as indicated by the employee. 4. We requested an appliance dolly with strap and none was provided at the location. We instead were rented a regular dolly at $10.00, which was clearly stated a $7.00 rental right on the dolly provided to us. The employee failed to indicate that a one way dolly is an automatic $10.00 charge. 5. It may seem petty to most but the amount we were overcharged in my opinion would have paid for over 3/4 of fuel needed to bring the rental truck back to the proper amount of fuel it was at when we rented it. I will NEVER use a U-Haul again rather I will utilize one of their competitors.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
1.0

If the person would have went by the words that was stated out of his own mouth. Was not properly explained in regards to gas and was charged for it not being OVER 3/4 of a tank when he stated for it to be bright back at 3/4. Stated that if the dolly was taken off but not used to explain that it wasn't used and we wouldn't be charged but was still charged. Poor experience and was not very nice about it

Daysia G. 
Rating:
5.0

Customer did not leave a comment.

susan A. 
Rating:
4.0

Customer did not leave a comment.

Emily G. 
Rating:
4.0

Have more workers.

Rochelle G. 
Rating:
3.0

The reservation, pick up and drop off of the vehicle was easy, quick and efficient. The vehicle itself was not great and was a bit dirty inside the cab. The vehicle ran fine but the engine light was on the entire time (200 miles of driving), which concerned me, the drivers door rattled loudly and the passenger door did not seal and whistled loudly the entire time on the expressway.

Gregory F. 
Rating:
3.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Everything was great, will rent from again.

Edward S. 
No reviews have been submitted for this location.

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