Customer Reviews for Nassau Merchandising Corp
(U-Haul Neighborhood Dealer)

253 reviews

8 Albany Ave   Nassau, NY 12123

(518) 766-2051

Office Hours

  • Mon-Thur: 8:45 am–5:30 pm
  • Fri: 8:45 am–5 pm
  • Sat: 8:45 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 766-2051

8 Albany Ave
Nassau, NY 12123

Services at this Location:

Office Hours

  • Mon-Thur: 8:45 am–5:30 pm
  • Fri: 8:45 am–5 pm
  • Sat: 8:45 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location is excellent! Great customer service and they helped get through the confusing U-Haul web site. Any improvements should be made to the website. Thank you for helping with another stressful move.

James Besemer 
Rating:
5.0

Customer did not leave a comment.

Lori Freemantle 
Rating:
5.0

Customer did not leave a comment.

William Ferguson 
Rating:
5.0

Customer did not leave a comment.

Nancy Minnich 
Rating:
5.0

The windshield wipers were very bad in the rain, worn out! Thank you, everything else good!

Jeannine Tryon-Kade 
Rating:
5.0

Customer did not leave a comment.

EDWARD FRANCIS KRAUS 
Rating:
3.0

I was charged twice.

Elizabeth Lopiano 
Rating:
5.0

Dan was friendly and very accommodating, made it easy in a hard time of need!

Michael Nally 
Rating:
5.0

Customer did not leave a comment.

Lori Freemantle 
Rating:
5.0

Customer did not leave a comment.

penley danles 
Rating:
5.0

Customer did not leave a comment.

Tim Taylor 
Rating:
4.0

Again, the location itself was fine. HOWEVER a big problem came up with trying to actually drop off the trailer. I, once booked this location as my drop off. When I arrived the owner of the store had no idea that I was scheduled to drop off. It turns out that U-Haul had changed my drop off to a location in Albany, NY. I then called U-Haul and went through two representatives before finally being "OK'd" to drop off the trailer. Ridiculous!! This should have been a no-brainer. Instead, it took a solid thirty minutes of phone calls, and email searches, before finally getting the OK from U-Haul to drop off a piece of equipment which I had taken care of days before. Why the drop off I originally listed was removed by U-Haul is a mystery. Really a big time waster and not something I'm looking forward to doing again.

JAMESW GANSER 
Rating:
1.0

Rental process was easy and quick, equipment functioned great and truck was nice and clean. Customer service at the Nassau location was very poor and he argued with me about the price of the damage coverage stating it was more than what was advertised when requesting the rental. Although the location of this Uhaul rental was perfect, I will never refer anyone here nor will I be using this location in the future.

Angelena Louban 
Rating:
5.0

Dealer was friendly, knowledgeable and made it very easy

Lyle Hadley 
Rating:
3.0

Customer did not leave a comment.

Richard Mendez 
Rating:
5.0

Customer did not leave a comment.

Brian Fiorina 
Rating:
3.0

Instructions for picking up the truck could be more detailed. The wording of the truck number location was unclear and I had to look all over to find it. The key box was on a building next door and it was only a lucky guess that led up to it. When we picked the truck up, the lot was not well lit, so perhaps there should be better lighting. Better signage and directions would be easier.

Kimberly Hogan-Morley 
Rating:
5.0

Customer did not leave a comment.

Victoria Schall 
Rating:
5.0

It was cold and the wind was blowing. I tried to get Dan to stay inside but he wouldn’t. Helped me unload and park . As always great service .

Richard Hallock 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Paula Honeyman 
Rating:
4.0

a worthwhile drive to Nassau, NY to pick up the trailer-dealer very helpful+

Russ Myer 
Rating:
5.0

Customer did not leave a comment.

ROBERTJEFFREY NEWMAN 
Rating:
5.0

For this time of year, to make sure everything is fully thawed and/de-iced before customer arrives to pick up truck. I arranged to p/u a few hours after reserving the truck. I was told it was going to be done which it mainly was but before leaving, I asked for the side rearview mirrirs to be cleared of the ice; couldn't see. Also, didn't realize until later that at first, couldn't open the back of the truck due to ice. Other than that, it drove fine, etc..

christine zimmerman 
Rating:
5.0

Customer did not leave a comment.

THOMASRICHARD PHILLIPS 
Rating:
1.0

Truck was not ready when we got there and delayed our trip because we had to go to another uhaul location to get the issue fixed the next day. Bad bad experience

QUINTAVIAYOLANDA RIDLEY 
Rating:
5.0

Dan is the best!! I definitely recommend him for U-Haul rentals and any type of hardware merchandise you may need!!!

ELIZABETHS REILLY 
Rating:
4.0

Customer did not leave a comment.

Gregory Persons 
Rating:
5.0

Thank you fast and very efficient service

JANETA DOHERTY 
Rating:
5.0

Customer did not leave a comment.

MICHAELSHAWN HURLEY 
Rating:
5.0

This was the worst experience with Uhaul i have ever had. You took a stressful moving experience and made it into a nightmare. Myself and those that were forced to help me because of you, are all handicapped. This is beyond words to describe how horrible it was.

NANCYELLA FERRARO 
Rating:
5.0

Nothing. The location was closed, but the link on my phone directed me. When I called for clarification I received a quick reply.

MAEVETOWNSEND ODRISCOLL 
Rating:
4.0

Customer did not leave a comment.

Robert Carlsen 
Rating:
1.0

This was the absolute worst experience I’ve had with uhaul. Everything from pick up, to the quality of the truck, to honoring the price I had already locked in. Terrible. I will never use uhaul again.

HAILEY QUIRK 
Rating:
5.0

Customer did not leave a comment.

JOANE HALLORAN-NELSON 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bissonette 
Rating:
5.0

I love working with the staff at Nassau Merchandising. They are so helpful and flexible when possible. I have a lot of balls in the air right now and some health issues that make moving difficult. I need some flexibility and they are always supportive when they can be. So helpful. I have used this location many times. 100% approval rating for all levels of customer service.

MICHELLET LOCKE 
Rating:
3.0

I don’t think this site does a lot of business. I had a low tire pressure message right after I pulled out. Also didn’t have an opportunity to check truck for dings—there was one one-way truck available, and my reservation was switched at the last minute for pick up here.

Joseph McKinley 
Rating:
5.0

Friendly and very helpful

BRENDA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Leo Gallagher 
Rating:
5.0

Mr Smith was very friendly and helpful i may add days onto my truck rental

BRENDA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Gladys Wells 
Rating:
5.0

Customer did not leave a comment.

Peter Callan 
Rating:
5.0

Customer did not leave a comment.

Rashpal Singh 
Rating:
5.0

The service we received was professionally friendly and very helpful. We would definitely return to this location for use of U-Haul rentals and have had the same outstanding service experience previously. We are very appreciative of the personal touch provided with regard to their customer service at this location.

Tina Turner 
Rating:
5.0

Easy drop off, very accommodating personnel.

BARRYDEAN SOWARDS 
Rating:
4.0

Customer did not leave a comment.

KEVINJ FAIRBAIRN 
Rating:
4.0

Have the rental at the location you said it would be at and not have to drive another 20+ miles for pick up.

bruno bojanowski 
Rating:
5.0

Only issue was when I received a call from Albany stating the size vehicle I requested was not available at the Nassau location. That was not true.

Nafsika Stavis 
Rating:
2.0

Customer did not leave a comment.

John-Michael Deeb 
Rating:
5.0

Online/contactless pick-up is overly intrusive. You should not need to contact my employer or second person to rent a truck.

alexander lunney 
Rating:
5.0

Always a pleasure to work with this business!

Michelle Locke 
Rating:
5.0

I have rented at this location several times over the past few months. They are very accommodating and helpful. I plan to rent from them again.

Michelle Locke 
Rating:
5.0

Customer did not leave a comment.

john daly 
Rating:
5.0

I'm very satisfice using U-Haul I will recommend it. and very nice costumer service, very nice people.. :)

Leonel colindres 
Rating:
4.0

Truck was making a squealing noise when turning a corner like something was rubbing but other than that it was ok

MARCIAJ SOWYCZ 
Rating:
5.0

This location is so important and convenient to me. I can walk to and from my home to get my vehicle and leave my personal vehicle at my residence - a HUGE convenience. Danny is super nice and very good to work with. This lication is an essential part of a moving and shaking culture in the Hamlet of Nassau, New York. I am alwys 100% satisfied with doing business with Nassau Merchandising Company. They ROCK!!

Michelle Locke 
Rating:
3.0

Customer did not leave a comment.

ERICLOUIS MISHKIN 
Rating:
5.0

All went great for us, Danny at Nassau Merch Corp was very helpful and made everything easy for us. Thank you!

Lindsy Watson 
Rating:
5.0

Customer did not leave a comment.

Michele Andrews 
Rating:
5.0

So convenient!

anna ortiz 
Rating:
5.0

Good Location, great service!

ALEXANDER DAMIANI 
Rating:
5.0

Customer did not leave a comment.

Monique Legall 
Rating:
5.0

Customer did not leave a comment.

Richard Madigan 
Rating:
5.0

Used the website link to take pictures and dropped the key in the box. Worked for me since I’m down the street without a car at the moment! Thank you

Dan Arscott 
Rating:
5.0

Customer did not leave a comment.

Mary Ryan 
Rating:
5.0

Only issue I had, was credit card machine or whatever wasn't working, tried 3 cards none of them went through. Had to run to an ATM machine and get cash and because I returned it when business was closed we had to go back this morning to pay for additional mileage. Kind of an inconvenience, but other then equipment and blankets were spotless and very good service.

James Kessler 
Rating:
4.0

When I picked up the Uhaul truck we had to jump it with my jumper cables and car because the truck battery was dead. It died again in Albany, and I had to get someone to come jumpstart the truck again before I could take it back. Uhaul estimated it would be between 60 and 90 minutes before the repair person would arrive, but it only took about 20-30 minutes. The location is fine and I didn’t have a problem the previous week when I got a truck there.

Jennifer Pruden 
Rating:
4.0

Customer did not leave a comment.

Laura Markessinis 
Rating:
5.0

Being able to deal with a local business and a person you know is the best service a customer can have.

June Varner 
Rating:
3.0

Customer did not leave a comment.

Janet Chapman 
Rating:
5.0

Customer did not leave a comment.

Jim Surra 
Rating:
3.0

Customer did not leave a comment.

Shane Ingleston 
Rating:
5.0

best service at this location Highly recommend

Mario scardino 
Rating:
5.0

We cleaned out the truck inside not sure why I got charged $10 but Other than that everything was perfect

Francene Samuel 
Rating:
5.0

Customer did not leave a comment.

Susan Lanphear 
Rating:
5.0

Nothing. Great place to pick up, nice guy, quick easy rental process.

dennis lovullo 
Rating:
5.0

Nassau Merchandising Corp was also very helpful and receptive. I plan to do more U-Haul business here in the future!

Larry Barnes 
Rating:
5.0

Customer did not leave a comment.

Todd Savaria 
Rating:
5.0

Customer did not leave a comment.

Gabriel Zuniga 
Rating:
5.0

this location offered good service - the support team offered excellent service - however the original location created a HUGE extra expense from my pocket as Richard Lanphear did not leave the key to truck I originally rented via the internet, in the box nor any other box (we opened ALL of them) - the only box with keys pertained to the truck already rented by another party. THAT was a big disapointment - but as I stated, UHAUL support lady was a solution person - a 10+ .. please thank her on our behalf, she is an asset to UHAUL company.... M. Natalia de Amorim, 518-466-5686/ 518-392-5600

Natalia de Amorim 
Rating:
5.0

Friendly, efficient service. Everything was fine.

mark brockley 
Rating:
3.0

Customer did not leave a comment.

Manzur Rahi 
Rating:
5.0

Customer did not leave a comment.

Pete Daniell 
Rating:
3.0

Customer did not leave a comment.

muriel miller 
Rating:
5.0

Excellent customer service at a reasonable price

john simonds 
Rating:
1.0

The truck I booked was not there for me, and I had to take a much smaller truck which resulted in me having to make three trips instead of one. More time taken more gas used and more mileage charged. NOT IMPRESSED!!!!

Brooklin Carter 
Rating:
5.0

Very little - the agent Dan Smith was very helpful, friendly and I would recommend anyone using U-Haul from this site. Outstanding job!

Owen Pennant Jones 
Rating:
5.0

Customer did not leave a comment.

Mary Turo 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Alexander Coons 
Rating:
3.0

Employee was very helpful in taking my truck when a further drop off location was not an option and did not charge me for that drop off

Bailey Linscott 
Rating:
5.0

It was a larger truck than we wanted but all went really well. We had no problems at all. Very pleased. *****

lorrie deLyser 
Rating:
2.0

I reserved the truck and paid for it in advance ONLINE. I did not expect a 30 minute process when I arrived to get the truck. I expected just to pick up the key, verify all ok, and leave.

Gary Ferdinand 
Rating:
5.0

Customer did not leave a comment.

darlene hotaling 
Rating:
5.0

Customer did not leave a comment.

darlene hotaling 
Rating:
5.0

Customer did not leave a comment.

Peter Mahoney III 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MAZZOTTI 
Rating:
5.0

Very professional - Mr Smith went out of his way to be super helpful

Owen Pennant Jones 
No reviews have been submitted for this location.

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