Everything was great. Until I was charged for mileage. Now I am not saying that you shouldn't charge for mileage. I just was never told about mileage and thought the amount that I was given when I reserved the truck was my total amount I would be paying for. I am sure to it was somewhere saying will be charged for mileage. So I am sure some of it is my fault. But now I know.
Marvie Long
Customer Reviews for Napa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efficient and pleasant.
Kenneth YeartonThe overall experience was amazing. The sales rep knew who I was the minute he walked in the door. It's nice to know people still take the time to learn the customer base.
Melissa DoddIt’s already perfect
Terry DuncanI rented a flatbed to move furniture, went to pick up the flat bed, it looked good on the outside, on the inside still had quite a bit of hay in it towards the top. My stuff was in boxes so not a big deal, however if they weren't I would have had to take time to travel back home grab a broom and clean it, which would have thrown my schedule off. Not to sound like a nag but when I rent I expect it to be clean and in good condition.
Jalene KawanoIn addition to the charges at Powell WY, my card was charged an additional sum over $150.00. No explanation was given, and the truck qas fueled per instructions. No damage was noted, and the truck cargo area had been cleaned.
David WrightPlace is under construction right now but staff was friendly and helpful.
William DamewoodWas not told that there was additional charges.
Vicki StoweI reserved a 26 foot truck to move my house three weeks in advance.....I then received a phone call three days before the move and was told i would only get a 15ft truck. I moved to a near by town which was twenty miles away. Having a smaller truck made for a ton of more trips and in return caused my miles to be extremes.
NICK OLIVERFix the U-Haul software it took forever
Tim HildebrandtMy wife returned the uhaul here. I was unavailable at work.
Garth LizotteThe powell Uhaul could definitely wotk on their customer skills and friendly demeanor. They weren't the friendliest guys. They were knowledgeable but felt like we were interrupting their day being there.
Heidi GartmanThank you for helping me at last minute beings I wasn't able to pu my reserved trailer at Greybull as they were closed.
JAY SANFORDFriendly & helpful staff even though I returned trailer just 10 minutes before the store closed.
tom bradshawProfessional and friendly helpful staff. Efficient
tom bradshawAndy from NAPA was fantastic!
TERRY STEEBLETONVery efficient and helpful.
Kyle BrownTop Notch! Wish I could find a critique, but can’t. Give them a raise. They deserve it!
Brady CanfieldGREAT PEOPLE TO WORK WITH! EASY ACCESS!
Karl BearEquipment was clean and in good repair. People at the location were great and very polite.
William DamewoodWill absolutely be returning to use their services.
ROBERT WHITNEYGreat service.
Aurora SotoThe staff was very nice and helpful
JASON CONDEsame place same thing
JAMES WADEWe were able to do what was needed. However, the truck was not clean. It had vape boxes in the cup holders and there was a table in the back that had not been moved from the previous use. The truck’s interior was dirty and muddy. We did have some wiping issues with the wipers in the blizzard. Most likely, it’s just a quick fix with a replacement of the wiper blades. Recommendations for a better experience in the future would be to confirm the truck is clean and unloaded before checking it out.
Bridget WilliamsThe 26’ Uhaul truck I rented had bald and dry rotted rear tires which I pointed out. I had a blowout several hours I to the trip and was forced to spend an extra night in a hotel and be stuck at the side of a snow covered highway. All 4 tires had to be changed because they were not safe. There was no excuse to allow a truck with tires like this be taken on the road.
Marty DupertuisThe blonde gal that helped us was absolutely amazing, and the shorter of the two gentleman on the day we went in to pay the bill was very patient as the computer couldn't load and all three employees at the counter took time from their work to help each other...your crew works very well together....my only complaint is that U-Haul make their receipts bigger....they're unreadable because it won't let you enlarge them...I had to take a screenshot of the receipt so that I could enlarge it in order to read it
Rhonda LynamMaybe have the windows clean ahead of time. Other than that, everything was good. Staff was polite, attentive and professional.
Jack TatumIt was a real pleasant surprise to find a dolly and blankets in it. That was totally unexpected. Thank you.
GARY MAYFIELDI was very pleased with the entire transaction that was provided me at the Napa store in Powell.
STEVEN GRAYVicky was very helpful.
james everett