Comentarios del cliente para N&B New Horizon Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de N&B New Horizon Automotive

Grado total:

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nicole B. en

Grado:

El cliente no dejó un comentario.

KRISTINE R. en

Grado:

The website gave me incorrect pick up instructions & the customer service rep did not understand what I was saying and kept trying to extend my reservation. I had to hang up and then the pick up place wasn’t able to check me in until 12:45. The vehicle was also missing mirrors on both sides of the car.

Gabriella M. en

Grado:

They don't have parking and refused to move the truck or park it for me insisting that they would have to charge me extra if they were to move the truck or find parking themselves

Elizabeth C. en

Grado:

incredibly unclean, poor customer service

JUDITH B. en

Grado:

El cliente no dejó un comentario.

Madelyn M. en

Grado:

El cliente no dejó un comentario.

Matthew J. en

Grado:

Raven the staff member at this location was very helpful in assisting me with the van rental. The location was perfect for me , very close to major public transportation and the Long Island Rail. Will definitely use this location again when in Brooklyn and recommend to a friend.

Amanda G. en

Grado:

El cliente no dejó un comentario.

Makariah G. en

Grado:

Clearly mark where customers are to go and where uhaul trucks are

Kaylene M. en

Grado:

El cliente no dejó un comentario.

Nia H. en

Grado:

Great service and the location was convenient and helpful. I would suggest calling because the hours on the site do not always match the shops actual hours. I would use this location again

David F. en

Grado:

El cliente no dejó un comentario.

MARK D. en

Grado:

Super efficient checkin and check out. The guys at the garage saw me from earlier in the day and stopped me from putting the key in the drop box and got me checked in right away. Great experience

Damion R. en

Grado:

El cliente no dejó un comentario.

Kim B. en

Grado:

El cliente no dejó un comentario.

Simon C. en

Grado:

El cliente no dejó un comentario.

Leslie C. en

Grado:

Have a streamlined system that locations can use. Not only was the system down but the person to check people in was not present so I had to change my reservation. Then, I had walk back and forth a very long walk to be checked into the vehicle. Also was charged for something I was not provided. Will be calling to correct final total.

CARLOS G. en

Grado:

Better customer service

Christina R. en

Grado:

I was told I could drop the truck off at any U-Haul in Brooklyn. When I called to confirm I was told I had to drop it off almost an hr away from where I was. To make matters worse we dropped it off the SAME NIGHT AT 11:30 pm! And we were charged an extra $40 plus tax! Stating we didn’t return it for two days! When we brought it the very same night!

Adam R. en

Grado:

The pickup was a nightmare. Our keys weren’t available and when we called costumer service and spoke to a representative in a calm manner, she hung up on us while trying to explain our situation. This location is too unclear and uneasy to navigate-we lost an hour of our day.

Henry H. en

Grado:

El cliente no dejó un comentario.

Levi D. en

Grado:

Nothing Was a really pleasure renting from this location The girl was just above and beyond kind and pleasant to work with Thank you

SHIMON S. en

Grado:

El cliente no dejó un comentario.

NUNO S. en

Grado:

El cliente no dejó un comentario.

Aubrey W. en

Grado:

El cliente no dejó un comentario.

SUNILKUMAR D. en

Grado:

El cliente no dejó un comentario.

ALEXANDER R. en

Grado:

You should check your mileage before you head out

Kevin O. en

Grado:

If I would of knew ahead of time that I had to self check out would of been nice to know. Cause I didn't have my cell phone on me just my reservation number. I had to go get my phone to get the truck.

Danielle C. en

Grado:

I was very disappointed with the service. I arrived at the pick-up location at 9:50am, 10 minutes before my rental reservation time of 10am to start the on-line check-in. I had several issues with U-Haul online including the fact that the system would not complete the check-in process. This location is not staffed on weekends so the site prompted me to contact the location manager who did not pick-up or return my call. My chat inquiry on the website did not result in a response either. I then spoke with customer service who was unable to help other than to tell me with uncertainty to just start using the van and figure it out later. This all happened in the very cold weather outside, under the train overpass, while going back and forth twice from the parked U-Haul van (parked about 500 feet away) to the Autobody shop. Needless to say, this was a miserable experience that took over 1 hour until my finally receiving the key from the Autobody shop employee. I was able to finally access the car at 10:55am. After the rental was complete, I saw on the invoice that I was charged 2 rental charges, because the system did not correctly display my actual rental start time of 10:55am due to the fault of U-Haul. U-Haul should be able to pull my customer service call records to verify this. Considering the inconvenience U-Haul caused including that the move-out time scheduled with my previous apartment was significantly reduced, should result in a refund of the rental rate rather than double charge. I would like to ask you to consider this refund and please get back to me. Thank you, Danielle

Kemar J. en

Grado:

Work on all the app kinks. It really messes up the check in and checkout process.

shawn R. en

Grado:

Very good customer service. I would recommend anytime.

Lauren G. en

Grado:

El cliente no dejó un comentario.