Customer Reviews for N&B Auto Care Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

Pea was helpful and responsive. A minor hiccup at the end, entirely my fault, was handled in a professional manner. Thank you!

Rating:

3.0

Very disorganized and hard to pick up truck

Rating:

5.0

My service rep was amazing, I really appreciate. She went above and beyond... Personal thanks!!!

Rating:

5.0

LESLIE, NORMAN AND THE WHOLE SUPPORT TEAM ARE FANTASTIC ! I moved on a Holiday, not only was the team available but they were well prepared and totally professional. I had a couple of hiccups in picking up and returning and I got support quickly and easily, even late at night. The truck I got was also in good condition.

Rating:

5.0

Leslie was an amazing contact. She reached out several hours ahead of the reservation start time and of check-in. She provided clear instructions but also was available to support any and all questions. The onsite tech for check-in was also helpful.

Rating:

5.0

I had the absolute best experience working with Lexie and the gentleman at the store. My cargo van’s pick up was changed to this location the day of the move- with just a 3 hour notice. So thankful Leslie stayed in touch with me from the beginning and helped guide me through every step of the way! Thank you so much, you really really saved the day.

Rating:

3.0

The van needed maintenance and upkeep. The back door of the vehicle needed repair (was misaligned). Brakes sounded worn. Online app: Why did I need to re-fill out all my info when I arrived? I filled it all out a week in advanced. Wasted 15 minutes entering info. Wish the process was a bit more linked up. I got the job done but it had hurdles. 3/5 stars

Rating:

3.0

I left a few messages to confirm return was received, since the office was closed. No one returned my call.

Rating:

3.0

It would have been nice to know that the office was not being used and to have instructions on how to contact someone so that they knew we arrived. We had to ask the auto garage next door to call the person in charge. If there is no office someone will need to know that before arriving and waiting in the rain.

Rating:

2.0

Honestly the car wasn’t where it said it was, the app was malfunctioning, the instructions weren’t clear about the lock box & the tire pressure was low which made it really difficult to take the odometer picture when going through the return process because there was a safety message on the dash. It was extremely frustrating.

Rating:

4.0

Van was full of debris from previous customer's either completing a construction job or gardening job. Right sliding door signal kept popping up although the door was shut closed and locked. Right door on the back of the van had the same issue.

Rating:

1.0

They where hard to deal with hard to find and took forever to get my equipment

Rating:

5.0

Everything was great and easy! Pea was very helpful and friendly. Just an fyi there was a wet moving blanket in the back the should be removed before it is rented out again

Rating:

5.0

Miss P was so sweet and helpful. Thank you for everything.

Rating:

3.0

It was raining and there was nowhere to stand to avoid it. The entrance was barely marked. I was just there getting wet while trying to check in online and ended up having someone call me- why not just have a desk? Anyway check in was horrible- everything else was good.

Rating:

5.0

I was initially worried about staff availability since this location is hosted by an auto shop, but I was greeted by a very nice woman and the whole process was quick and easy. The only negative of my experience was that the rear tire was dangerously low in pressure, sitting at 52 psi out of the necessary 80. I'm glad nothing went wrong but that's something the business should've resolved before renting the vehicle out. Also, the gas level was quoted to me at a 1/2 tank even though the vehicle was almost down to 1/4 tank when i received it.

Rating:

4.0

The employee that assisted in my vehicle reservation and rental was extremely kind and helpful. Her name was Pea and was super accommodating and helpful both in person and over text during my time moving today. I had a great and pleasant experience with her, and definitely recommend her for anyone looking to move with U-Haul

Rating:

3.0

The vehicles are far and hard to find

Rating:

5.0

You have an amazing lady at customer service. I think her name is Priscilla. She gave an excellent service for which I am grateful. 5 stars on scale of 1 to 5.

Rating:

4.0

Leslie is outstanding to work with

Rating:

1.0

Buttons on the steering wheel did not work including the horn and Bluetooth, left over marijuana and cigarettes were left in the car with a disgusting smell there was also a parking ticket left in the car from before I rented the uhaul, don't even get me started about the pickup and drop off. I tried for an hour to get the 24/7 app to work and it didn't, delaying me and all my plans. overall it was an awful experience and I will never be a customer with uhaul again I really hope something is done about this in the form of compensation I will be waiting to hear from uhaul.

Rating:

2.0

I had to stand on the side of the road for an hour, and finally gave up when uhaul expected that I either brought my passport or lease with me. This was the second time I tried, and it still took an hour, but I did it from home and I just spoofed my location. Even then, it felt like I needed to convince the person to let me rent, despite having a person they could call and my passport. They actually told me no before even calling the person. The location was fine... They were great. But the last two times I have used uhaul have been terrible. The second to last time, you didn't have the right equipment that I had reserved, and that almost fucked up our whole move. Uhaul is now a last resort for me.

Rating:

5.0

My U haul representative Pea was very helpful and answered all my questions. Great customer service. I'll definitely be using this location and Uhaul service again, I found it to be of value to me vs going to Home Depot for a rental.

Rating:

1.0

Would suggest starting the online process before you get to location. The app was not working for me had to call support. Delayed for 1hr. Your truck could be blocks away from the site. You have to locate it first and then you have to walk back to the site to get the key to open it. Then back again to pick it up. Vehicle needed air in tire. Expect this site to be a hassle.

Rating:

5.0

No improvement needed in my view. The representative was very professional.

Rating:

5.0

The staff was very helpful, courteous, and kind. They were a pleasure to work with.

Rating:

1.0

Received absolutely no information ahead of time on how to find my truck or get the key. Showed up to this location expecting at least there would be someone to ask, instead the staff there just watched my boyfriend and I try to navigate the uhaul app and find our van for half an hour When we finally did get the key box unlocked, it was the wrong van key inside. Another staff member eventually showed up and sorted out the key issue and we finally had our van, however it took up an hour of our reservation and set us behind our schedule for the day. Extremely extremely frustrating start to our moving day.

Rating:

1.0

This location has no office and I had to ask around to find someone from Uhaul to help me. The van smelled strongly of cigarette smoke. Upon returning the van, I again had to search for someone from Uhaul to return the keys to. Then they lost the keys and called me to see if I still had them. Everything about this place was very sketchy and disorganized.

Rating:

4.0

The location is ideal but they need a garage. Spent at least 45 minutes looking for parking. Kind of mixed emotion parking on the street with a sign that I would not park my personal vehicle on. Felt I was putting the lady that helped me out so much the other day in a jam. Please get her some parking. Also, the place is located in a shop and it doesn’t have a walk in. She had to do everything with a tablet outside. Still have not received my receipt. So happy she was very helpful.

Rating:

2.0

Terrible smell in the van

Rating:

3.0

Car was low on gas was supposed to get a credit if i bought it back for 17.20$ did not receive that credit unfortunately now my 20$ gas will be used by someone else in addition to the tire almost popped and we had to go all the way back to UHual for air.

Rating:

1.0

The location is off of the busiest street in Brooklyn not none room hard to find trucks with no help! The return process sucks trying to find parking along a street once again that is extremely busy to then have to walk several blocks to return the key! Worst location ever but the staff were friendly

Rating:

5.0

Finding the location was a little tricky but there was someone there to help direct me to Leslie on the phone, who guided me through the process. She was so patient and kind. Made the moving process so much less stressful!

Rating:

5.0

Pea was very helpful. Would recommend.

Rating:

5.0

Pea was great. Clear and concise and great customer service!

Rating:

3.0

Heating in the truck didn't work, but accepted that was good

Rating:

2.0

Customer service was excellent. The check in and out was curbside and initially I thought the location was closed

Rating:

4.0

I find that when getting the uhaul, it was very tedious downloading the app and filling out the questionnaire at the location, the worker saw me downloading the app and waiting a bit so she thankfully jumped in and helped the process move faster, inform customers to download the app and fill it out before coming to the location. the truck also felt very unstable most of the ride

Rating:

4.0

Make it easier to have a Face to Face Interaction with Customer Service.

Rating:

5.0

Nothing to improve, the employees Pea and Leslie were really nice and helpful

Rating:

1.0

The pick up was delayed because the location opened late. The truck was so filthy that I had to return it and call movers. This was a bad experience and a waste of my time and money.

Rating:

5.0

Representative Leslie was very helpful with assisting me

Rating:

3.0

The equipment was great. The attendant was awesome and very helpful. She had patience and showed a willingness to help also very knowledgeable of her job. But fact the I had to walk up and down Atlantic Ave in pouring rain to search for a vehicle and to only find it after checking about 8 vehicles was not a great experience. Not sure if this site the place for me to use in the future.

Rating:

2.0

I had a terrible time trying to unlock the van It took me 2hrs before I was able to get the keys for the van.

Rating:

5.0

Leslie was so helpful and accommodating. She went above and beyond to help me!! She was great!

Rating:

4.0

Easily done No hassle or headache

Rating:

5.0

Leslie was wonderful to deal with, very efficient and communicative—great experience all round, I’ll be back!

Rating:

3.0

Check engine light was on, left rear flasher was out.

Rating:

4.0

Just be punctual. Website says opens at 9am. It didn't open till 930. Customers were waiting. However, the representative was very nice and had me omw in no time.

Rating:

2.0

Wrong indications to pick up the van, there are so many vans in the area, it took me a while to find my van van was dirty inside the box and inside the driver cabin

Rating:

1.0

Be there during your hours of operation to start. I showed up at 4:30 on a day when you were supposed to close at 6 and no one was there. Then I had to spend 30 minutes on the phone with someone trying to check in for my reservation. This location is a joke. Never going there again.

Rating:

5.0

Get the office in the building.

Rating:

1.0

Im appalled with my experience at this location. No one spoke english, we were running around trying to find the keys, the truck. Random strangers were trying to help us on the street. Never experienced anything like this with U-Haul before.

Rating:

5.0

Had my best uhaul experience ever. Priscilla was so patient and knowledgeable. It was extremely hot today and she made every effort to keep us cool through the renovations. Very impressed by her generosity and customer service.

Rating:

5.0

Leslie was fantastic to work with. As well as her partner. As far as the current situation at the location, that is least to desire. To have the employees out there in 100 degree weather is inhumane.

Rating:

3.0

Really confusing set up - store was closed and two people in a Uhaul van were the helpers. Every customer asked the other customers what to do. Check in was slow, took about 45 minutes as each client had to speak with the dispatcher for some reason. The woman checking people in, I think her name was Priscilla, was excellent. Super friendly and as helpful as she could be in that set up. My Uhaul had the 'check engine' light on and low pressure in the left tire which was concerning, but I had to leave as I had a booked time to move out of my apartment.

Rating:

3.0

The check-in process could be more straightforward.

Rating:

4.0

Having a parking space for customers and the Uhaul

Rating:

5.0

N/A

Rating:

1.0

I had reservations for selfpick up at 8am. I found my rental and everything seem to be good. However when i had to grab the keys the message on the website said to pick them up from the “office” (which they actually don’t have as they use one of the trucks as there office because the building was closed by NYC due to the health hazard inside) but the location is not open till 9am. So instead of moving my things i had to wait for an hour for someone to come to give me the keys that were supposed to be left in the key box. Will never use it again!!

Rating:

3.0

This location had damaged vehicles. The tire pressure light was on, oil change light, and serval other things in the dashboard. The side door window was shattered/cracked, the bumper on the corner was cracked, inside wasn’t clean. I was very disappointed and I get uhauls almost every weekend.

Rating:

1.0

It took 2 hours after my reservation time to pick up my keys. The service was really slow and flawed. The door of the truck I rented didn’t close all the way properly and had to deal with the warning beep in the car. When I dropped off I had to deal with website errors to check out and had to call the customer services way too many times to rent a truck just for 6 hours for moving to a new apartment. This was a really poor and unpleasant experience for me, wasted a lot of time. I hope you improve your service

Rating:

3.0

The location was closed. There is not a parking lot. You have to dive around several blocks until you find a parking spot in Brooklyn then walk back to this location to return the key. It’s not the best part of town and there was no signage explaining these instructions.

Rating:

1.0

This location is incredibly difficult to find and there is no guidance or signs on where to leave the truck. I ended up having to just park it in the street. The area itself was very unsafe and I did not feel comfortable being there.

Rating:

5.0

Great service, easy process, will definitely be renting again.

Rating:

2.0

Mobile check in was confusing and (I assume to no fault of the people working at the location) the people working there couldn’t help or provide insight to mobile check in so when left confused, you were on your own. Would recommend choosing non-mobile check in at this location, and probably any other location, to avoid challenges.

Rating:

2.0

No lot, equipment is all over Atlantic Ave and customers have to locate vehicles themselves.

Rating:

1.0

It was a HORRIBLE experience. I don’t even know where to begin. When I got there and finished the whole authentication process, the website assigned me the van BE 7603X and it says that I don’t need to open the lock for the key, that I should be able to pick it up from one of the staff members instead. I talked to the guy and starts looking at the keys he had but he couldn’t find it so he told me to press “ Found my truck” to get the code instead. I did it and all that popped up was an error page. I reload the website like 3 times and the same error kept popping up. I logged into my account again and it said that my reservation was active and the van was dispatched, the only thing I needed to do was to return my truck. I talked to the guy again and was USELESS. Another guy came in and check in his phone and saw that the same van was rented by the people who were there before me. Like, how is it even possible that the system assigns the same van to two different reservations? I called the U-Haul hotline, USELESS too. She actually told me “talk to the guys there because at this point they can help you more than what I can”. This new guy calls a lady who finally can make changes and assign me another car, she offers me a van with no gas at all and told me to take a picture of the gas receipt and they will issue me a credit, whaaaat? Mind you, I had to pick up some furniture no later than 6. I went there at 4:30pm so I could have time in case of some issue, it was already 5:45pm so NO I didn’t have time to put gas first. Then, they assigned me another truck and gave me the keys but no directions to find it. Mind you, this is New York City, there’s no parking lot they were parked around the city so I walked another 30 min looking around for that truck. I had to come back to the location and tell them to find it for me. At that point it was going to be a miracle if I made it to the store. Finally, after all that nightmare I come back an hour later to do all the return process and they charged me $30 for gas fee for 6 MILES? Really? I got the truck at 1/4 tank (it was less) and used for 6miles, the needle barely went down. Believe me for $70 I rather pay $80 delivery and have someone to bring it home instead of experiencing all this again