Tire was flat, I was charged for insurance even tho I didn't select it. The guy didn't check the van over before I took it. He literally took it out of the overnight lockbox when I got there. If had checked it over he would have seen tire was almost flat. I tried to take care of the flat so it wouldn't be a problem for the next customer.Varina T.
Customer Reviews for Naik & Shah Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Location did not have pre-paid furniture blankets which I ordered and still have not received a refund for. Truck had slow leak in rear right tire. Had to fill it up s number of times at my expense and time.Nick A.
El cliente no dejó un comentario.Mateusz D.
We arrived to pick up the van and a car was blocking the van in and it could not be moved, as well the van did not have a full tank. The cashier stated the transaction would be refunded within 24 hours and this has not happened. Instead we have been charged for a service we were not able to use.Marlene I.
took 20 minutes to check me in, appeared to be having tech issues then i had to do it myself online location was fine, clean, chap who helped was nice enoughJOSEPHD B.
They should use atleast one agent who can helpMOHIT K.
The store rep. did not make it clear that he was a U-Haul representative and could help me with a sign-in issue/ check-in issue. My license had expired, but I had the renewal paperwork on my phone. The app would not let me submit the paperwork, as you cannot access your phone library, and the app help chat directed me to reach out to the store individual. I asked him if he could help, and he stated that it was all online, he couldn't help me. He didn't ask for my reservation number or anything at first. I think they need some training in standard questions to ask to help you resolve issues, as I could have easily dealt with him.Vidya A.