Comentarios del cliente para Nagel's Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Nagel's Service Center

Grado total:

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Christopher B. en

Grado:

Have used Nagels multiple times. Good friendly service.

john S. en

Grado:

Ssw

Jeff S. en

Grado:

El cliente no dejó un comentario.

TOM L. en

Grado:

While this location was excellent, UHaul has fallen far over the years. The last move had me at the same day, when picking up the truck and no notice plus 45 miles away. This move has the truck being cancelled with no call (I don't care about your lie), a very rude corporate woman, a second call and more lies, and only to find out what was to be a local truck was sent on a one way trip (another lie). Add to that that a supervisors was promise to call me back on Saturday, between 7-7:30 am and of course another lie. Do you train your people to professionally lie? Still want a call back from a supervisor or above.

Paul A. en

Grado:

The owner was very helpful, and went out of his way to make sure things were all set. Very happy with UHaul!

Teresa C. en

Grado:

El cliente no dejó un comentario.

Carla W. en

Grado:

El cliente no dejó un comentario.

NORMAN O. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

James Z. en

Grado:

El cliente no dejó un comentario.

julie M. en

Grado:

Very nice and easy to deal with. Very pleasant gentleman that i dealt with.

katie g. en

Grado:

Staff went above and beyond when another UHAUL facility was unable to do the delivery of our pods during our move. Kept us informed of delivery unlike other UHAUL facilities .

Benjamin R. en

Grado:

Dropped off trailer after hours, so had to do everything online. Didn't see or talk to anyone at this location. Can't do a fair review of this location.

Harold B. en

Grado:

El cliente no dejó un comentario.

Peter K. en

Grado:

The whole experience was wonderful, perfect for our needs and cost-effective.

David A. en

Grado:

El cliente no dejó un comentario.

RICARDO J. en

Grado:

El cliente no dejó un comentario.

ken N. en

Grado:

El cliente no dejó un comentario.

Janice H. en

Grado:

The UBox arrived late, because it was 2 days late.

David A. en

Grado:

El cliente no dejó un comentario.

Ronald S. en

Grado:

El cliente no dejó un comentario.

carol B. en

Grado:

El cliente no dejó un comentario.

Stephanie B. en

Grado:

Our pod arrived three weeks late and damaged, but Uhaul has only refunded the $50 per day, still charging us for pod rental (during the time it was missing), as well as the $203 remaining of the transit charge. In my opinion, because our items arrived not only late, but damaged, we should not have to pay for any transit fees or for the pod rental during the weeks it was missing. We are very disappointed with our experience.

Todd R. en

Grado:

The pick up location was clean and the staff was very friendly. However, the overall experience was overwhelmingly frustrating. I reserved a truck four weeks prior to the date I needed it but was forced to drive 3 hours to pick up the truck. The next time I need a truck I will use Penske (even if it’s a little more expensive) in the hope they will be more reliable.

julie S. en

Grado:

went smooth so can't think of anything. would rent here again.

linda T. en

Grado:

El cliente no dejó un comentario.

RICARDO J. en

Grado:

El cliente no dejó un comentario.

john H. en

Grado:

El cliente no dejó un comentario.

Jerome M. en

Grado:

The person that waited on us gave us the wrong keys, took forever to get the contract prepared, and the place was filthy

Michael B. en

Grado:

I was scared for my life. Three kids were building a "race car" out of an old Grand Am, driving it like they were indeed racing it....moving old cars with fork lifts on the property...just acting like crazy people. Yes...I was scared. The trailer was parked in the mud...tires/wheels packed with chunks of mud.

Eugene R. en

Grado:

change oil light was on front tires are worn bad on one side.Thought I was picking up u-hual in Lacrosse not an hour away which I did nor care for.

MICHAEL M. en

Grado:

El cliente no dejó un comentario.

RICK B. en

Grado:

The owner was there on Sunday afternoon no reservation, no call,stopped what he was doing and went above the call, to help us out .. A++..

Christopher B. en

Grado:

This is my second experiment with Nagels... outstanding service. Would highly recommend.

PAUL S. en

Grado:

Very helpful and friendly and was available when I had questions about the equipment I highly recommend this location

Rick B. en

Grado:

El cliente no dejó un comentario.

paul S. en

Grado:

Very nice to work with and over the top helpful I would also recommend this location to everyone I know!!! Great people and location

John H. en

Grado:

all went well...chris nagel is a capable and trustworth agent....keep supporting his agency and your business will grow...

ken W. en

Grado:

They was not own the hours that they have posted

Christopher B. en

Grado:

This was a great return experience. Very nice to deal with.

Ashley H. en

Grado:

El cliente no dejó un comentario.

Kenneth H. en

Grado:

Great and fast service. He went above and beyond to make sure we got everything we needed. Great job.

JANET J. en

Grado:

Very nice, professional person running the station, glad that I used them for my pick-up. I would use them again. Very clean and well maintained equipment

KEITH P. en

Grado:

Chris was friendly and helpful.

LAURENE T. en

Grado:

The service at Nagels was very good and helpful.

JESSE P. en

Grado:

The trailer was very old with bad wiring. When we reached our destination we found our belongings soaking wet and and many things ruined due to the trailer leaking. I am disgusted!!!!!!

KEITH P. en

Grado:

El cliente no dejó un comentario.

KEN F. en

Grado:

They were more than helpful, they went out of thier way to meet my needs when i was there. Thank you very much for there trust and help.

ELIZABETH L. en

Grado:

Let the customers know to call them first if it's the weekend. They were very friendly and worked with us.

BERNARD A. en

Grado:

Confirming and completing the request earlier is important. Moving is stressful and a big process so to hear that I had to drive almost 1 hour out of my way to pick up a uhaul is unacceptable. I did not receive this information until 1.5 days prior to the pick up. I think dubmitting a request online more than a week in advance should allow the company to fulfill the confirmed order.

JOSEPH M. en

Grado:

Great service agent

JEFF O. en

Grado:

I would like to dispute the fuel charges. The vehicle did not have a full tank when I picked it up. I returned it with the same amount of fuel according to your fuel gauge.

PAUL S. en

Grado:

With Nagel's being a service location for the rural community I had confidence that the vehicle was serviced and ready to go. Chris Nagel was excellent.

ROBERT M. en

Grado:

Chris Nagel, the owner of the business went above and beyond in helping with making sure the trailer was properly secured and at the right height so the hitch didn't bottom out going over low areas. He instructed me on the proper way to load the vehicle and secure it properly. I would recommend this business to anyone. Very helpful.

Diane Y. en

Grado:

Chris was great to work with. The truck was clean and he made sure I was offered all options I might have needed for using the truck to move. Next time I would like to pay by check or cash to avoid the extra charge for paying with my credit card. This is not any fault on Chris's part but use of my vredit card added an expense I should have been able to avoid by knowing about it. Otherwise, thank you Chris for your help & good service!

ERNEST R. en

Grado:

Chris went above and beyond for us. Great guy always thinking of his customers!!

Mike S. en

Grado:

El cliente no dejó un comentario.

MICHAEL K. en

Grado:

The person in charge was the nicest, most professional individual I have had the pleasure to do business with. I would rent there again!

MEGAN B. en

Grado:

Nagels was very accommodating and made arrangements for the best time for pickup. Everything went smoothly. I will definitely use Uhaul in the future through Nagels. Thanks for making a not so fun experience more tolerable.

SARAH S. en

Grado:

El cliente no dejó un comentario.

Sarah S. en

Grado:

El cliente no dejó un comentario.

Pam M. en

Grado:

El cliente no dejó un comentario.

Julie W. en

Grado:

El cliente no dejó un comentario.

GARY R. en

Grado:

El cliente no dejó un comentario.

Charles L. en

Grado:

good guy to deal with

ROBERT L. en

Grado:

Very caring and thorough to be sure we had everything we needed

John J. en

Grado:

El cliente no dejó un comentario.

MICHAEL L. en

Grado:

El cliente no dejó un comentario.

James T. en

Grado:

El cliente no dejó un comentario.

Emile S. en

Grado:

It was nice to get a courtesy call from U-haul confirming pick up location etc.

EMILE S. en

Grado:

Very helpful, very friendly and knowledgeable. Have use them in the past and will again! Thanks

DAVID M. en

Grado:

The franchisee Chris was very attentive to our needs and very thorough in explaining the trailer and what to do in any emergency. The trip went flawlessly!

ALISON B. en

Grado:

El cliente no dejó un comentario.

JUDY B. en

Grado:

El cliente no dejó un comentario.

MARK B. en

Grado:

El cliente no dejó un comentario.

CARY L. en

Grado:

service was very good.

DENNIS F. en

Grado:

Nothing. Chris is friendly and very helpful.

KYLE F. en

Grado:

El cliente no dejó un comentario.

JOHN H. en

Grado:

uhal is lucky to have nagel service represent them....he's an honest straight shooter ...rare in today's business world..i am a repeat customer and will remain so as long as chris nagel represents uhaul..john hosemann

CLINT M. en

Grado:

El cliente no dejó un comentario.

CHESTER S. en

Grado:

Nothing Chris Nagle was great and accomendating. I came in concerned and he straighten everything out. Great customer service

DAVE K. en

Grado:

This guy was extremely helpfull. All round very nice guy.

silas D. en

Grado:

El cliente no dejó un comentario.

ALISON B. en

Grado:

El cliente no dejó un comentario.

GARY C. en

Grado:

THERE WAS AN ISSUE WITH THE CHAIN HOOKUP THAT TOOK THE MAN ALMOST AN HOUR WITH OUR HELP TO FIX. THE UNIT HAD BEEN PREVIOUSLY RETURNED WITH THE CHAIN IN A BIG TANGLE. WE WERE TO HAVE PICKED UP UNIT IN PRAIRIE DU CHIEN AND THIS LOCATION IN EASTMAN WAS 18 MILES OUT OF PDC. SO IT WAS AN ADDITIONAL 45 MINUTES PLUS THE HOUR ISSUE BEFORE WE WERE READY TO GET GOING. THE PLUS SIDE OF THIS STORY IS THAT OUR NEW VEHICLE, GMC DENALI HAD A MANUFACTURE DEFECT IN THE PIECE THAT LINKS THE LIGHTS TO THE TRAILER. THE TWO MEN WERE THERE TO HELP US FIGURE OUT THAT PROBLEM AND GET US ON THE ROAD. WE REALLY APPRECIATED THAT HELP. FOR THIS REASON I RATE THE LOCATION AS EXCELLENT.

MERRILYN N. en

Grado:

El cliente no dejó un comentario.

PATRICK M. en

Grado:

Excellent service....Highly recommend....went out of his way to insure my lights worked properly!!

chris N. en

Grado:

El cliente no dejó un comentario.

THOMAS C. en

Grado:

El cliente no dejó un comentario.

STEVEN B. en

Grado:

El cliente no dejó un comentario.

TIM W. en

Grado:

ordered a trailer to be picked up in prairie du chien wi and ended up having to go 30 miles round trip out of my my to get my trailer. I ordered the trailer a week and a half before pick up and feel it should have been at the place I ordered from.

REGINA W. en

Grado:

El cliente no dejó un comentario.

JOEL L. en

Grado:

Really helpful and courteous. Truck was immaculately clean. I would highly recommend anyone in Southwest Wisconsin or Eastern Iowa doing business with Nagels.

ARNOLD G. en

Grado:

they repair the wire on the truck so the light are working for us , thank you

RACHEL J. en

Grado:

El cliente no dejó un comentario.

joe B. en

Grado:

theres nothing you can do to make things better. they were great and i was in and out of there in no time.

AAA W. en

Grado:

Good place to do business!

Bob W. en

Grado:

Chris Nagel did a great job getting my order changed on a Sunday morning! Aprreciate the good customer service.

DENNIS F. en

Grado:

El cliente no dejó un comentario.

CHUCK K. en

Grado:

Excellent, efficient and friendly customer service! Definitely will recommend this location!

Emile S. en

Grado:

They were very helpful and saved us a good amount of money. This rental was for a school theater program, picking up props and costumes. Wonderful service.