Customer Reviews for New World Trailer
(U-Haul Neighborhood Dealer)

205 reviews

27890 Fairground Rd   Adel, IA 50003

(515) 993-5774

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(515) 993-5774

27890 Fairground Rd
Adel, IA 50003

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert Meyers 
Rating:
5.0

Customer did not leave a comment.

Aaron Rowe 
Rating:
5.0

Great customer service. Even helped clean up a trailer light connector issue. Just can’t say enough about excellent customer service.

Alan Riniker 
Rating:
5.0

Customer did not leave a comment.

Michael Plathe 
Rating:
5.0

Great customer service. Thank you

Benjamin Tweedy 
Rating:
5.0

Customer did not leave a comment.

Rebecca Harden 
Rating:
3.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

Easy pickup and dropoff.

Karen Jaras 
Rating:
5.0

Customer did not leave a comment.

Helen Clark 
Rating:
5.0

Very friendly and very helpful.

William Williams 
Rating:
5.0

Prompt courteous service.

Gary VandeVoorde 
Rating:
4.0

Customer did not leave a comment.

Robert Hewlett 
Rating:
5.0

Customer did not leave a comment.

Nicholas Stutzman 
Rating:
5.0

Customer did not leave a comment.

Hugh Teale 
Rating:
5.0

Customer did not leave a comment.

Matthew Mangels 
Rating:
5.0

Customer did not leave a comment.

Vincent Morrissey 
Rating:
3.0

I feel you guys should throughly explain all charges and expectorations. I specifically asked about mile and fuel charges and was told there were no extra charges. Now you are trying to send me a $500 bill.

Jesse Driver  
Rating:
4.0

Customer did not leave a comment.

Raymond Osbon 
Rating:
5.0

Customer did not leave a comment.

Jim Longo 
Rating:
5.0

Customer did not leave a comment.

John Rowen 
Rating:
5.0

Nothing - great to work with

Ramona Dillinger 
Rating:
5.0

Excellent customer service!

Rick Tafoya 
Rating:
5.0

Customer did not leave a comment.

Debbra Hanson 
Rating:
5.0

very easy to get to, staff was very friendly. great service. thank you very much .

John Johnson 
Rating:
5.0

Customer did not leave a comment.

Gary Meyer 
Rating:
5.0

Customer did not leave a comment.

Gary Bauer 
Rating:
5.0

Nothing. Employee was very nice and helpful

JASON DEFORD 
Rating:
5.0

Customer did not leave a comment.

David Hemberger 
Rating:
5.0

Customer did not leave a comment.

Gary Janssen 
Rating:
5.0

Customer did not leave a comment.

Gary Janssen 
Rating:
5.0

Finding a trailer was ridiculous! We had to drive two hours away just find the size we needed. The dispatcher was rude and snotty. She sent us to a store in West Des Moines that was supposedly to have one but when we got there they didn't so we literally took a two hour trip for nothing very dissatisfied with uhaul in general.

Mark Clubb 
Rating:
5.0

Customer did not leave a comment.

Gary Janssen 
Rating:
5.0

Customer did not leave a comment.

NATE HIELEMAN 
Rating:
5.0

Customer did not leave a comment.

Gregory Sweeney 
Rating:
5.0

Customer did not leave a comment.

Gary Janssen 
Rating:
5.0

Very friendly

Jimmy Ferris 
Rating:
4.0

Not change pickup location for a 3 week old reservation and be totally rude to a customer when they call in for help

Jason Fritcher 
Rating:
3.0

The truck and tow dolly looked good when I picked them up but 3 hours into my drive the tow dolly broke down and has to be replaced in Moline, IL. The break down causes damage to the car being towed so I will be reporting an incident. Everything worked great with the truck.

Bob Crosby 
Rating:
4.0

Didn’t have the dolly requested.

Dustin Petersen 
Rating:
4.0

Customer did not leave a comment.

Jill Devoogd 
Rating:
3.0

Customer did not leave a comment.

Leonard Fogle 
Rating:
4.0

Clint was helpful in obtaining a trailer in size I was looking for. Friendly & helpful.

Kimberly Lex 
Rating:
3.0

Customer did not leave a comment.

Dale Kletke 
Rating:
5.0

Everything went fine, got us hooked up ok and ready to make our trip. The gentleman was friendly and very helpful. So appreciate it.

Roberta Woodall 
Rating:
3.0

Is there a way to start a new rewards program for repeat customers? I feel there should be some sort of discount for loyal customers.

STEFAN PUGH 
Rating:
4.0

Customer did not leave a comment.

David Reil 
Rating:
5.0

Customer did not leave a comment.

LAURA Larkin 
Rating:
5.0

Customer did not leave a comment.

Gary Davidson 
Rating:
5.0

Customer did not leave a comment.

Elwood Foreman 
Rating:
5.0

Customer did not leave a comment.

Jody Welsh 
Rating:
5.0

Our first choice where we could get a 10 ft truck (and we did reserve it) in Waukee IA did not show up after giving him 20 min heads up phone call like instructed. Place was creepy and no one around so had to go to Adel site. Had to get a larger truck than desired due to time constraints and they didnt have what we needed (10 ft) and knew that per phone call. For the Waukee guy not responding, we were unhappy with the situation. Adel was nice though and we got out of there quickly to get on with the out of state move. Would not recommend the Waukee site.

julie norlin 
Rating:
5.0

Customer did not leave a comment.

Matthew Beadle 
Rating:
4.0

Customer did not leave a comment.

Michael Tigges 
Rating:
5.0

Customer did not leave a comment.

Christopher Wilson 
Rating:
3.0

The place was closed and I had to drop it off and check out on line which was pretty simple and convenient. I didn't like that it cost me $20 but I would have know that if I had read all the fine print in the contract.

Courtney Allen 
Rating:
5.0

Great experience. Plan to use again when needed.

Mike Teigland 
Rating:
5.0

Customer did not leave a comment.

Jessica Gomke 
Rating:
5.0

Customer did not leave a comment.

Brad Wendell 
Rating:
5.0

Customer did not leave a comment.

MIKE CRANNELL 
Rating:
5.0

Great experience. Clean and great!

Lisa Pageler 
Rating:
4.0

Customer did not leave a comment.

Douglas Randolph 
Rating:
5.0

Customer did not leave a comment.

Trevor Fowler 
Rating:
4.0

Customer did not leave a comment.

Mike Walderbach 
Rating:
5.0

Customer did not leave a comment.

Billy harwell 
Rating:
5.0

Customer did not leave a comment.

john sullivan 
Rating:
5.0

Customer did not leave a comment.

mike tigges 
Rating:
5.0

Customer did not leave a comment.

Sheryl Foster 
Rating:
5.0

All around excellent experience.

keith missel 
Rating:
3.0

none

Michael Johnston 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L Raymond 
Rating:
4.0

I would hav preferred to pick up my truck at my requested Waukee locacation rather than Adel, Ia.

James Payne 
Rating:
5.0

Customer did not leave a comment.

Mark Day 
Rating:
5.0

Customer did not leave a comment.

Patrick Welch 
Rating:
5.0

It was good. Went well. Gentleman was nice.

Lori Carpenter 
Rating:
4.0

Customer did not leave a comment.

deena durbin 
Rating:
2.0

Customer did not leave a comment.

Israel Kodiaga 
Rating:
5.0

Customer did not leave a comment.

Jon Fokken 
Rating:
5.0

Sign by drop box said not accepting drop offs at this time. I was directed by the online service to drop off here. I dropped off at the drop box anyways.

Brad Michael 
Rating:
4.0

Customer did not leave a comment.

Chris Carlsen 
Rating:
3.0

They were closed at the time.

Michael Riesberg 
Rating:
4.0

I did the drop off at night and really had no contact with anyone, but they did close my account out with quick. I would recommend more lighting in the drop off area. Easy to get to and easy to drop off.

JEFFREY LONG 
Rating:
5.0

Fast friendly service--no hassles and no long lines.

Alan Mckie 
Rating:
5.0

Customer did not leave a comment.

Timothy Goeser 
Rating:
5.0

Customer did not leave a comment.

John Heimes 
Rating:
4.0

Customer did not leave a comment.

Michael Dannewitz 
Rating:
3.0

Not very friendly, but the trailer was fine.

Jeni Betts 
Rating:
5.0

Customer did not leave a comment.

Mike Schmidt 
Rating:
5.0

Customer did not leave a comment.

Steve Gregory 
Rating:
5.0

Customer did not leave a comment.

Casey Sturgill 
Rating:
5.0

Customer did not leave a comment.

DAVID BAIRD 
Rating:
4.0

Excellent experience.

Rich Hughes 
Rating:
4.0

Customer did not leave a comment.

John Sass 
Rating:
5.0

Customer did not leave a comment.

John Poley 
Rating:
5.0

Customer did not leave a comment.

Kent Turner 
Rating:
5.0

Customer did not leave a comment.

Susan Douglass 
Rating:
4.0

Customer did not leave a comment.

Corby Mills 
Rating:
3.0

Customer did not leave a comment.

Cyrille Mangin 
Rating:
4.0

Customer did not leave a comment.

Angie Aldridge 
Rating:
3.0

Customer did not leave a comment.

Randy Davis 
Rating:
3.0

Customer did not leave a comment.

JAMES Gross 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top