Parking was not clear and keys were hard to access. Truck was very clean.Matthew F.
Customer Reviews for NC City Cars Inc
(U-Haul Neighborhood Dealer)
Durham, NC 27703
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 10:30 am - 4:30 pm
- Sun: Closed
Special Operating Hours
- 12/8/2021 - 12/13/2021: Closed
- 12/18/2021: Closed
- 12/25/2021: Closed
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.Arleene M.
Very shady place. And bad area of town.CHRISTOPHER L.
I would have really liked a dolly or hand truck. I used the uhaul to move. I did alot of back work until I couldn't so I went and bought my own dolly to finish the move. It would have taken a shorter amount of time.LATARIO R.
Customer did not leave a comment.Venus G.
Customer did not leave a comment.TONIA P.
Customer did not leave a comment.Ryan N.
Didn't receive any paperwork showing where gas was or mileage.Joe P.
The key lock wouldn't open and I was on the phone beside the truck for 2 and a half hours. I had to request a new moving truck. The second one was fine and clean.DaShaun C.
Customer did not leave a comment.Kiera A.
I never got access to my truck. Placed a call to customer service and was left on hold for 2 hours. Pending a refund or management requestKori J.
I reserved a 15â€ truck they called me the day before to say that I had to take a 26â€ truck because they had nothing else. I paid more than twice in gas and parking. There was no place for me Tom park the truck at night when I gave it backPablo S.
It was very, very messy unorganized and dangerous. There was a car up on a jack, cars, tools, equipment and trash everywhere. I was stung by a wasp while trying to figure out where the key return was. The entrance is poorly marked and very small. It was also completely out of the way for us. I will never go to this location again.DNAE H.
Customer did not leave a comment.Tajai J.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Graham W.
Regional Manager Kristen was super helpful, friendly, and went way being my expectations!PATRICIA J.
Charged twice need refundZURIEL M.
Make sure all the equipment requested and paid for is availableErin L.
the van wasn't really that clean when I picked it up and I left it cleaner than when I found it and I get charged a cleaning fee.Jonathan B.
Customer did not leave a comment.CORY G.
Very tight lot.DYLAN H.
Have the trailer ready/accessible. It was parked behind a couple other vehicles. Have someone at the store if it's open. I was about an hour later than I thought I would be but no one was at the store. There might have been a scheduling conflict with the store owner at that time but I would hope they could have someone there. Didn't have to wait long but still surprised someone's not there.Michael S.
Customer did not leave a comment.Tawan H.
Customer did not leave a comment.Mike W.
It was a little difficult to figure out where to go since there was nor formal office or anything. On the flip side, when I did receive help, the staff were friendly and helpful.Giannini D.
I returned my rental trailer on a Sunday and the business is not open on Sundays. The site is packed with vehicles, trucks, and trailers making it difficult to park my trailer. This location only worked because I had a small trailer. If I was dropping off anything larger I would have been forced to keep it overnight and return with the business was open.mark K.
Customer did not leave a comment.James J.
I had reservations at a different location. They didn't have the truck available when I had made a reservations 2 weeks ago. Had to wait over 4 hours and referred to different location where I picked up the truck. I had to wait for some more after the referred location but the person who took care of us was nice and accommodating.IN YOUNG N.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.Zeke P.
Customer did not leave a comment.Clark R.
Exceptional customer service! The person in the office was very patient while I struggled to access info off my phone. Other businesses should take note of how NC City Cars treats their customers! I would use them again without hesitation. 5 out of 5!Neal B.
Customer did not leave a comment.EDWARD C.
We turned the trailer in on Saturday June 13 2020 They helped use unload and park it.William M.
Better signage for the rental office.William M.
Great service!! They were very friendly and helpful.AMBER S.
Customer did not leave a comment.Garret M.
There is no noticeable sign to let you know you're in the right place. No room for safe entry really. Although they saw me trying to get in and almost getting hit because the drive-way was blocked no one came to assist. Once I got out and found a different way to pull the truck in, I was still not greeted or had any clue who or how to turn the key in. Everyone kept pointing when I asked until finally I guess the manager emerged.Tiawanna C.
Customer did not leave a comment.Robert T.
I had requested a different pickup location, and I picked up through the mobile application, on a Sunday when the place was closed, during Covid-19. So overall it was easy to find and get the truck on-line, although it wasn't my first location pick.Caroline R.
Horrible. I couldn't access the rental I paid for and waited almost an hourJasmine W.
Customer did not leave a comment.Scott H.