Customer Reviews for Mystik Gas Valero
(U-Haul Neighborhood Dealer)

770 comentarios

1675 Rte 22   Brewster, NY 10509

(845) 279-4063

Horario

  • Mon–Fri
    8 a. m. - 8 p. m.
  • Sat–Sun
    8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(845) 279-4063

1675 Rte 22
Brewster, NY 10509

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 8 p. m.
  • Sat–Sun
    8 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

I would expect staff to be more friendly, upbeat and “ra-ra”. I would also think that the yard / lot that vehicles are stored In be reorganized for more adequate ingress / egress. Finally when checking in / out, staff should have access to corrective measures should an error / concern arise. I shouldn't have to wait 30 minutes on hold to speak with a Service Agent only to be told they can't help. While Uhaul is a reputable company. The independent contractors need to do better

DANIELJOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
5.0

I am a regular customer, renting a few times per month for the last several years. This is by far the best U-Haul location that I've ever done business with.! Staff is friendly, polite, professional, and always accommodating!

JOURDAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl F. 
Clasificación:
5.0

The vehicle itself was good to go, someone should have gone thru it to take out the old water bottle and wrappers BUT that didn't really bother us. Staff is excellent at this location.

Robert G. 
Clasificación:
4.0

Everything was really good, check out could have been a bit quicker.

Margaret R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
2.0

Dawn was amazing at check in. The gentleman at drop off was less than pleasant. I had a problem with my credit card at the gas pump and he insisted for 5 minutes it was maxed out. We tried it inside and it was fine . The trick needed to be parked in a very tight space and he didn't want to do it.

CLAUDIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasper F. 
Clasificación:
5.0

Dawn is phenomenal .She handles any problems, with ease and with totally professional manner . Thanks for the rental I will always rent From them

FWilliam P. 
Clasificación:
5.0

Owner was professional and competent, friendly and helpful

Paul A. 
Clasificación:
5.0

The young lady who work with me on getting the van ,very professional, caring,and very helpful , explained everything to me that's why I recommend friends and family to rent from this area.I give her an excellent.

ANIBAL B. 
Clasificación:
5.0

Everything thing was great.

Gomez I. 
Clasificación:
5.0

Thank you for best service

Kapiton J. 
Clasificación:
5.0

Always a pleasure renting here

robert Z. 
Clasificación:
3.0

pull the truck out of the dark back of the lot with no lights, and be able to answer some questions regarding the lights and functions, were the fluids (windshield) full, what kind of gas, etc. Also check in was weird, i was doing it online and he was doing it at the same time on the computer, but he didn't let me know he was doing it for me, I was following what the email said to do with the App.

Patricia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniil P. 
Clasificación:
3.0

facility a bit lacking in 'office' detail with recycled paper (literally the back of another paper) used to make copies...had to make my own copy of a poor quality copy for my office. I know the docs should be on email, except signed copies are not, so ... but, rental was smooth otherwise

robert G. 
Clasificación:
5.0

The staff are all great. They are friendly and efficient.

Edward H. 
Clasificación:
5.0

Perfect transaction.

Susan N. 
Clasificación:
5.0

Friendly, close and efficient

Amanda H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Vincent G. 
Clasificación:
3.0

When I picked up the vehicle the attendant told me we're there was 2/3 left of gasoline in the tank . When I looked at the fuel gauge the needle was just past the 1/4 mark . When I returned I had the fuel at the same mark however the gas attendant told me it was low and made me put more gas in it or said I would be charged an additional $35 service charge . I felt he was just looking for extra dollars for this rental I wasn't happy

michael C. 
Clasificación:
5.0

Not a thing

JOSEPH B. 
Clasificación:
5.0

I always recommend this location. The staff are all terrific.

EDWARD H. 
Clasificación:
5.0

Helpful

Somsak V. 
Clasificación:
5.0

Friendly quick process thank you

Grace N. 
Clasificación:
5.0

The team at Mystic made it a stress free process

tom G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Needs someone with experience to go over hook up and driving with an auto transport

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
5.0

Friendly and quick! What more could you ask for?! Would return to use again 😃

Patricia Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

I use this location very often and I really enjoy speaking and working with the staff. They are friendly and very efficient. I just wish they had more trucks available. But it's a great location and I always recommend them.

Edward H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raida H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
5.0

I have recommended this location to others previously and they were also happy with the service and equipment.

FRANKJ JR G. 
Clasificación:
5.0

Bueno 

Kenia A. 
Clasificación:
5.0

Owner was very nice and helpful.

Eric S. 
Clasificación:
5.0

The staff at Mystik were very helpful and accommodating. I have rented from them a few times in the past and always a quick, simple process.

CHARLESJ S. 
Clasificación:
5.0

No frills but very helpful and professional. Got the job done.

Joshua M. 
Clasificación:
5.0

Always great renting there

robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor H. 
Clasificación:
5.0

Dawn is a great customer service rep. She is always attentive and very knowledgeable. She treats her customers like a friend. I would recommend this location. Its very pleasant to work with Dawn and staff.

Alexander R. 
Clasificación:
5.0

Staff is very friendly and helpful

robert Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

The ramp was short and steep for a 26' truck, but that is perhaps Ford's problem

Richard H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
1.0

I checked in online through UHAUL before I left to pick up truck. I was forced by UHAUL to travel 45 mins to pick up a truck as I needed it for THREE days locally - but forced to get a one-way truck. I got a ride there for my 2pm pick up - but due to life, we got there at 2:38 to be told "YOUR RESERVATION WAS CANCELED AS YOU WERE NOT HERE AT 2pm" - a reservation I made a MONTH earlier. I had to BEG the rude people behind the counter to reinstate my rental. They did, BUT NOT CORRECTLY - I needed the truck for three days - they only gave me a day. I needed the truck so I took it - then SPENT ONE HOUR on the phone with UHAUL - multiple departments - JUST TRYING TO GET WHAT I HAD IN THE FIRST PLACE - it now cost me more almost double what I was quoted. This felt very much like a BAIT AND SWITCH situation. I was not pleased. It should NOT HAVE BEEN THIS HARD. Without even a courtesy phone call to check on me BEFORE they canceled.

Brian F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfredo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D. 
Clasificación:
5.0

Great staff

robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl L. 
Clasificación:
5.0

Mystik u Haul in Brewster has always been excellent and my vehicle was always there with my reservation, not like other u hauls in the area that did not honor a reservation.

Peter V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberley L. 
Clasificación:
1.0

I had a reservation to pick up the truck at 1:00pm - no one knew what they were doing - I didn't get out until almost 2:00. I was told the fee was $29.95 - I was charged a total of $72! I drove it less than a total of 5 miles and was charged almost $20 for gas. I will never go there again and will tell everyone I know not to use them!!!

Anne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

A friendly, professional check in with Dawn!

Elissa L. 
Clasificación:
5.0

Dawn was extremely helpful and knowledgeable. Smooth transaction. Thank you, Dawn and her staff.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

Fantastic experience today, thank you!

Karl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert M. 
Clasificación:
1.0

The representative was short and dismissive. He didn't even walk us to the van and just gave us the keys. The van was dirty and Uhaul decided to charge us for a cleaning fee when we returned it the same way we received it. They also charged us additional ridiculous fees. I will not be using this place again.

Delilah S. 
Clasificación:
5.0

Not a damn thing

matthew D. 
Clasificación:
5.0

Keep it up and continue good customer service

JOHANNP W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy P. 
Clasificación:
5.0

Great friendly service! Everything was easy and convenient.

Heather B. 
Clasificación:
5.0

they are always very friendly and nice.

Deborah S. 
Clasificación:
4.0

Gas station store as well as the lot needs to be cleaned. I didn't need an extra large nail in my tire picking up the truck. Though uhaul representatives were polite and efficient in answering all my questions.

Gina C. 
Clasificación:
5.0

No improvement needed. Excellent and friendly service.

DEBBY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

It was only one man on site at a time but he did everything quick and explained all the other items to finish up with the return very thorough and respectful of the U-Haul name

Eugene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Declan R. 
Clasificación:
5.0

Well there are times where it's hard to get the size truck I need at a nearby location. I don't mind going 15-20 miles but sometimes trucks are even further from me than that. But, thank you for the service. Ed

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
5.0

I dealt with two different men on two different days the day I rented and today I returned the rental. Both men were excellent they knew exactly what to do how to do it and there was no waste of my time I would highly recommend them to anybody!

THOMASC W. 
Clasificación:
3.0

El cliente no dejó un comentario.

joseoh D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M. 
Clasificación:
5.0

Dawn was great multi tasking and making all customers comfortable.

VIRGINIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARE M. 
Clasificación:
5.0

Tammy was very helpful in helping us check in our truck and car hauler.

Masoud K. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURAANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINJAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEALFREDO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERARDALPHONSUS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARDEDWARD II T. 
No se han enviado comentarios para esta ubicación.

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