We were not notified there was an after hours pick up charge. We were also given a truck with less than a full tank, then got charged for gas. Not super happy with this.
Derek Baran
Customer Reviews for My Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend the location again, but the truck had a check engine light on, one tire had a low pressure warning (which went off when the tire warmed up, so it probably wasn't urgent, and there was existing damage that had been marked, but was not on the app's pictures. The service was responsive and fine. thank you.
Edward ShowalterThe women behind the counter appeared put out that we checked in on line and didnt want to have anything to do with us after that. Couldn't answer our questions and was dismissive
JENNIFER TERMEERI was not contacted back within 48 hours, as my order summary said I would be. I am still waiting to find out if I will receive a moving truck and tow caddy for my car. I need confirmation very soon or I will have to go with another company.
Patrick SorensenThe truck is clean when i picked up. Collection and return offices are easy to locate. Instructions were clear. Agents are very helpful and nice people. Thank you for your great service!
Failah Asokthe people at the desk were super nice people
Bruce HarrisClerk was quite upset that she was not aware I was coming; I returned the same day I picked up, despite the two day allowance. Told me I would have to go somewhere else, she had no room to park. Eventually turned around, but was not a “problem-solving” customer rep
Richard ClairExcellent front desk service.
Ramakrishnareddy ChallaThe Uhaul truck was clean, but the transmission needs maintenance. When putting the truck into gear, it would not connect until I gave it a lot of gas, which caused the truck to lurch either backwards (if in reverse) or forwards. This made it difficult at stop lights and backing into or out of spots.
John HarringtonFreindly people. The smoothest check in I've ever had. The bed of truck, however. was dirty and needed to be scrubbed down.
Janice RorieMaintenance your vehicles properly! Including, stuck latches, mirrors attached so you can see, front end alignments, check transmissions etc etc etc
Pat CrookThe storage facility itself was very nice, however, the truck that they gave me was not. For starters, it was very dirty and it was obvious it had not been cleaned for quite a while. The truck had a seriously deflated tire when I got it that had to be replaced by a roadside service. The windshield wipers were broken (wiper inserts torn and the insert springs were detached from the wipers and bent), so I had to replace those before my trip. The wide angle mirror on the drivers side started to fall off toward the end of the trip. In short, I was given a truck that was unsafe to drive, especially in the rain (which it did rain during my trip). It would not even have passed VA state inspection with the wipers the was they were. I don't know who is supposed to maintain these trucks, but in my case it ended up being the customer (me). This was a very bad experience, and I won't be using U-Haul again.
Wyatt PultzIt was a pleasant experience. No issues at all.
Mark BowlesNothing!
MARYC MINTER-MILLERI have rented from this location at least four times...always excellent service!! Highly recommend this location.
Shirley DUDLEYJenny was very pleasant and helpful and knowledgeable
CHARLESJOSEPH TAYLORI greatly appreciated the kind and courteous customer service from My Storage employees and can't think of anything they could have done better! The U-HAUL website struggled to pull up and crashed a few times on my phone as well as their computer. That was about the only thing I would like to see improved in the future.
BRYCE EDWARD RENICKvery good experence.
DANIEL LEE WILLIAMSmy truck's battery died, got jumped by roadside, then died AGAIN the next day. please get U-Haul to maintain these trucks properly
WILLIAM JAMES MEYERSFriendly staff
GREGORY SCOTT BROACHEThe steering was extremely loose making it a memorable driving experience...not in a good way. Vehicle could use some major mechanical work.
DAVE RODNEY CONYERSRental was fine. This location closes early so had to do an after hour return. The on-line return process is cumbersome and I was never able to complete the process on my smart phone. I called the location the next day and she completed the return for me. All is good.
MARK ALAN BRUNERThe reservation was made online and the location failed to set it up on the original date. It took nearly an hour for someone to answer the call when I reached out for help. I had to reschedule for the following day and make new arrangements with the person I was getting furniture from. Very inconvenient. The person that helped me over the phone did not offer any type of discount for the inconvenience, which I felt was very deserved, plus the made it a 4 hour reservation when I only needed 2. Thank God I noticed the error and was able to make adjustments or I would have had to pay a lot more. Was not a great experience. I did however like the fact that I was able to rent the truck only for the time I needed it and nit the entire day like other places. If I could get some kind of refund to my credit card, I would really appreciate it.
Ethan KarpowichMore available locations, Too far for a pickup.
MASONWAYNE REDDICKAll went well. Even though I had some things fall through on my end with moving, the U-Haul team was more was more than helpful and understanding.
Bubba WrightEverything was fine, the staff was very professional and courteous. Will definitely do business again. Thanks!
DIONS GASTONWas completely unable to check in online to return truck - uhaul website kept telling me it couldn't confirm my location despite location being turned on. Was grateful for the very helpful person working at My Storage for assisting with what was supposed to be an easy return. Truck was not filthy but not clean either- felt like it had been with the fleet for a while
SUSAN CLIME HERNDONThis started off bad... your app didn't work... finally got the truck for 11am to 9pm... turned it in at 5:30pm... app still isn't working so I get charged for a second day when I was way ahead of time... advice: make your key return digital... you should put a code in to return after hours... unless you like stealing from your customer... I promise I will never use you again!!! You were a recommendation... I will not recommend... I tried calling several times to no avail... very unprofessional!!!
ROXANNE MAHANES WILKINSDropped of using online return after hours.
DARRYLGARTH GANGADEENThe *location* is fine. Uhaul, on the other hand, made numerous mistakes throughout this process. I spent well over half an hour helping Uhaul fix these errors on the phone. Uhaul later attempted to collect more money from me, which I did not owe. I refused and was told I'd receive a call from Uhaul with 48 hours to resolve. 48 hours has come and gone, no phone call. Previous experience with Uhaul has been similar. When renting from Uhaul I make the assumption that you are going to make many mistakes and require lots of hand-holding by me to fix. Staff at the location confirmed that nearly every Uhaul customer that goes through it have stories like mine. It's a good thing you're cheap, because at your best, your service is awful..
ADAM CURTI SEEHAVERCustomer parking area was confusing/not clear
LEWISALEXANDER ASHTONsystem was clunky. service person lacked knowledge.
Armstead JasperEverything was good except towards the return. It was on 1/2 tank when I got it depending on how you sit in the driver's seat so I returned it on the 1/2 mark and the argument was because the needle left the mark just a very tiny bit seen, she told me it wasn't 1/2 full BUT it was on the mark. So my response was so you want me to run down the street and put in .50 or .75 cents of course she said no. After the back and forth she said that she didn't charge me for it, I believe it was not anything to describe her version of NOT 1/2 full or SLIGHTLY LESS then perfectly 1/2 full. IF YOU USE THIS LOCATION make sure to take a picture of the mileage, gas and inside the cargo cause I was about to be accused of taking the dolly also. 🤔😶
JOHN ANTHONY COUSINNothing to recommend at this time
George WalterStaff was awesome.
DAVID DORSEYBetter system to understand when people could be dropping vehicles off. I arrived the same day as I picked up, and they were not expecting me for another 36 hours.
WILLIAMBENCK STEELI didn't create my account at the beginning of the rental, instead waited until I was done. This caused the link to expire and prevented me from being able to use the app to check out. I turned in the truck, and dropped off the key in the drop box, without any confirmation that my checkout had completed successfully. The app reported that someone from Uhaul would call me, they did not.
JEFFREYLYNN VANZILE JRIt was a great! Very easy in and out and the lady was super nice and helpful!
Kenneth CroweGreat customer service!
Barbara HampVery friendly, patient, and professional.
CHARLES WILLIAM WOLLMANEasy pickup and helpful location.
Steve SnavelyAwesome facility. Great & Clean trucks.
Eric HeilKeep the same agent that helped me. She was very proactive in anticipating my needs.
William Harvey JrAttendant was extremely helpful and friendly!
Sean FrancisLocation no longer offers after hours drop off which significantly reduced the time that I was able to keep the truck. It is unlikely that I would utilize this location again without the after hours drop off.
David AlexanderMake sure checkout person is cheerful and thorough.
Miles McCrimmonNo Sunday hours, so equipment return may be difficult. Onsite manager wasn't the most customer-friendly.
Brad DugaiNot available access to drop off after hours. Not open until 9am. Had to travel to the location three times to drop the trick off.
Steven BurgessMake sure all equipment is on location. I has to drive to another facility to get an appliance cart.
MICHAEL HILlAll good
Billy MalayI arrived at my scheduled time of 9:00 am. When this location opens. Nobody was there until 9:30 or so. The woman who showed up to cover was nice and friendly. She was quick and efficient with getting me back on track for my moving day. I’m sure this isn’t an everyday thing there and they handled it well.
Andrew ParmMaureen was very friendly and helpful!
Paula SalyersNothing! Great service, fast and one of the staff even turned the truck on to warm up since it was cold out. Well done! Will definitely rent again!
Josh LutzVery dark at the drop off point. Could not see very well with the medium sized truck I had. Would only be worse with larger truck. More lighting would be appropriate.
Edward McLaughlinMake sure customers know that the exit gate is different than the entry gate. Last night I got worried when I pulled up to the gate and it wouldn't open to let me out. It took a bit of exploring to figure out that there is a separate gate for the exit.
Jeffrey Dowdell