Customer Reviews for My Space Self Storage
(U-Haul Neighborhood Dealer)

106 reviews

9224 N 108th St   Omaha, NE 68142
(off HWY 136 between I680 and HWY 36)

(402) 345-3180

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(402) 345-3180

9224 N 108th St
Omaha, NE 68142
(off HWY 136 between I680 and HWY 36)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 11 am–3 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I recently refilled the gas at the same point where the gas level was originally, yet I noticed an additional fuel charge on my bill. I would appreciate it if you could review and rectify this issue. It seems unfair to be charged for fuel when I've only replaced what was used. Your prompt attention to this matter is greatly appreciated. Thank you.

Sagar Adhikari 
Rating:
3.0

I only say it’s not clean because the truck had 2 ft of snow and I had to clear it off myself.

Michael Scott 
Rating:
3.0

The truck was swept out, but tracked full of muddy/oily footprints that tracked out into my house. The ramp was not swept off, and full of mud and oil as well. This location was not able to provide the number of blankets I requested.

Charles Doane 
Rating:
5.0

Customer did not leave a comment.

gregory mclurkin 
Rating:
5.0

Customer did not leave a comment.

Bill Kelley 
Rating:
5.0

I dropped off my vehicle after hours so there wasn't anyone to assist me. However, the location was very neat and clean. The curb appeal of this location was beautiful. Grass cut. Not a lot of cars or marks on the concrete.

Byron Green 
Rating:
5.0

Customer did not leave a comment.

Justin Kaufman 
Rating:
5.0

Customer did not leave a comment.

Scott Seaton 
Rating:
3.0

Customer did not leave a comment.

MAUREEN AUSTIN 
Rating:
5.0

Customer did not leave a comment.

Dave Kaslon 
Rating:
3.0

Customer did not leave a comment.

Paul Hanson 
Rating:
5.0

Customer did not leave a comment.

Cody Kruse 
Rating:
4.0

What sucked was the low fuel warning was on 15 minutes into my rental. I could not drive with any sense of confidence.

William Thoreen 
Rating:
5.0

Customer did not leave a comment.

Shane Vanderbilt 
Rating:
5.0

Customer did not leave a comment.

Susan Smith 
Rating:
5.0

A+

atul rayamajhi 
Rating:
5.0

Customer did not leave a comment.

FAITH COLE 
Rating:
4.0

Customer did not leave a comment.

Jenny Jensen 
Rating:
5.0

The online system is easy to use and understand. The salesperson at this location was very hospitable and flexible as we had to get a larger trailer due to the load size. The manager at this site was also this way as he showed us grace as we were a bit past or schedule drop off time. It is very refreshing to see such professionalism and sensibility. I was most appreciative and thankful.

Thomas Robertson 
Rating:
4.0

Customer did not leave a comment.

Gina Miklas 
Rating:
5.0

Great people

TimothyL Rozell 
Rating:
5.0

The staff was friendly and knowledgeable.

MARTIN NELSON 
Rating:
5.0

Very clean, pleasant and helpful. Great instructions on loading dolly and how to unload as well.

Michael Roberts 
Rating:
2.0

I got charged for 2 days even though I returned it before the 24 hr period.

Louis Lester 
Rating:
5.0

Very helpful staff and easy spot to pickup equipment.

Bill Warneke 
Rating:
5.0

We wish that every location gave you a run-through of the vehicle before we took it off the lot. We wish they would have been able to answer any questions about driving or using the vehicle we may have had.

Maxwell Lauzon 
Rating:
5.0

Customer did not leave a comment.

Daniel Falcon 
Rating:
2.0

I was charged for 49.7 miles? There was a wreck on I80 and traffic was rerouted from the Alda exit to the Grand Island exit! Also we were moving from Kearney NE to Omaha NE!

david bahe 
Rating:
4.0

Customer did not leave a comment.

Desmond Ochieng  
Rating:
5.0

Encourage customers to check in online to expedite the process when picking up.

Grant Brown 
Rating:
5.0

Customer did not leave a comment.

Gary Kudrna 
Rating:
5.0

The woman that helped me was very helpful and hooked up the trailer for me, and it was much appreciated.

Stephanie Everhart 
Rating:
5.0

Customer did not leave a comment.

Justin Constine 
Rating:
5.0

Customer did not leave a comment.

PHILLIP AKEN 
Rating:
4.0

Customer did not leave a comment.

Mitchell Krohn 
Rating:
5.0

Customer did not leave a comment.

John Konrad 
Rating:
5.0

Easy access to the facility. Check-in was simple.

Bill Warneke 
Rating:
5.0

Customer did not leave a comment.

Gary Steadman 
Rating:
5.0

Customer did not leave a comment.

William Thoreen 
Rating:
5.0

Customer did not leave a comment.

Steven George 
Rating:
5.0

They were very friendly and the uhaul was clean. But the uhaul drove horrible, it was constantly Revving and had trouble switching gears. It would consistently go over 4rpm before it would switch jerking and making noises.

Kayla Atchley 
Rating:
5.0

Customer did not leave a comment.

Darrin Moy 
Rating:
5.0

Customer did not leave a comment.

Candace Zikpi 
Rating:
4.0

Customer did not leave a comment.

Jason Schweikert 
Rating:
4.0

Better hours would have been nice.

Jason Schweikert 
Rating:
5.0

Customer did not leave a comment.

Candace Zikpi 
Rating:
5.0

Again the technology was cheap. Received 403 errors from both the Mobil app and the website. Took me 3 different attempts to return the truck. You need to improve this if this is going to be a feature you are going to continue to promote.

Jack Laurent 
Rating:
5.0

Customer did not leave a comment.

ROBERT BOWMAN 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SMITH 
Rating:
4.0

Customer did not leave a comment.

JULIE ARMBRUSTER 
Rating:
5.0

I have used this location several times and would highly recommend it. Customer service is always friendly and the place is clean.

DAVID M EIX 
Rating:
2.0

Switched location of drop off saying “it’s closer” even though I had done the research of which location was closest to my new home.

Rebecca Frishman 
Rating:
5.0

You can actually send me to the correct place!!!!!!!!!!! I have an email from Uhaul directing me to Bennington, NE and the trailer was not there. So after they finally opened up around 9;07 and they looked it up they sent me to another location and I got one there. I had an appointment set up to get a truck aligned and this made the whole thing late, I'm not happy at all!!!!!!!!!!!!!

ARTHUR COLLINS 
Rating:
3.0

I really appreciate the friendly environment and the cleanliness of YOUR Location.

LAQUITA JONES 
Rating:
5.0

Great Service

VAL GOODMAN 
Rating:
5.0

Great Service!

VAL GOODMAN 
Rating:
4.0

More parking. Move yellow pole with keypad to enter storage. It obstructs parking. Many people tap it trying to back out.

Brenda Anderson 
Rating:
5.0

Customer did not leave a comment.

Dale Fangmeier 
Rating:
4.0

Customer did not leave a comment.

James Wurm 
Rating:
5.0

Customer did not leave a comment.

Noal Schinzel 
Rating:
4.0

Customer did not leave a comment.

RANDAL FOSTER 
Rating:
5.0

Very helpful and friendly.

JILL ANN HARROD 
Rating:
5.0

Customer did not leave a comment.

Peter STURDIVANT 
Rating:
5.0

Your customer service woman was excellent.

RANDOLPH BARTLETT 
Rating:
5.0

Customer did not leave a comment.

DAVID DRAMSE 
Rating:
1.0

Reserved the trailer from a location 10 miles closer to my home, but was sent this location for pickup. Five minutes before I arrived someone else’s credit card was applied to my rental. It took 30 minutes to unravel. People were very nice but the situation for myself and another customer was not great.

Joseph Hutchings 
Rating:
4.0

When I spoke to a representative from this facility on the phone they sounded annoyed that I did not call them directly to change my drop off time.

Thomas Riggins 
Rating:
5.0

The manager & the lady in the office were great! They helped me put my car on the auto transport carrier & made me feel secure & safe hauling my car!

Candace Egnoske 
Rating:
5.0

the people I delt with were awesome. they got me what I needed. thank you so much!!!!!

TERESA HAMILTON 
Rating:
4.0

Customer did not leave a comment.

KATHLEENJOANNE REYMER 
Rating:
5.0

Customer did not leave a comment.

STUART M LUNDGREN 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ORDAZ 
Rating:
5.0

Not one thing. Great Service!

Douglas Willits 
Rating:
5.0

Customer did not leave a comment.

Austen Muelder 
Rating:
4.0

Customer did not leave a comment.

Gordon Peterson 
Rating:
5.0

Excellent and friendly service, highly recommended

Shawn Savre 
Rating:
1.0

The service was slow. I wanted to purchase the items used and said I could but could of at another location.

Britt Amnos 
Rating:
5.0

Customer did not leave a comment.

ajit adhikary 
Rating:
2.0

The uhaul process delayed us by one hour. We were sent text where we had to confirm or deny existing markings on the truck. There were so many scratches scuffs dents existing not marked with the x sticker it was ridiculous. I started to photograph and download all the existing damage I could find but then was told system would only take one photo, pretty hard to document all the additonal existing damage. Then because I had already attempted multiple photos the app to document would not download anything and not work. This created anxiety I would be charged for damage I did not do. Thus wasted an hour trying to document condition of truck prior to start and eventually just gave up. Had photos on phone instead. This is frustrating process. If you are going to want to documemt every little scratch on a moving truck then YOU need to go over with a fine tooth comb and actually mark the damage. Not expect the customer to waste time moving day photographing the entire truck to document the damage there not marked. I had photos of at least 20 scratches and scuffs you all had not marked . Did not make for good moving start for sure.

rodney weiner 
Rating:
5.0

Customer did not leave a comment.

Robert Hutchinson 
Rating:
5.0

Customer did not leave a comment.

Shelley Doiel 
Rating:
4.0

The online return was very difficult.

CALEB RYON 
Rating:
5.0

Using the uhaul.com/share site to return a rental us not user friendly at all. I had to call in and the instructions to get it to work were complicated and not provided on the site.

DANIEL HARRINGA 
Rating:
3.0

There needs to be someone available to assist in hooking up the trailers, I am 67 and the 90# young lady checking me in and out was not much help

JOSEPH E ADAMS 
Rating:
3.0

Make sure that reservations are where they are promised. Had to schedule 3 different locations.

Hillary Douglas 
Rating:
5.0

Have hot coffee?

LES SILKA 
Rating:
5.0

Customer did not leave a comment.

Peggy Cox 
Rating:
5.0

Customer did not leave a comment.

ANDREW MANZ 
Rating:
5.0

Great trailer - great service. Quick in and out. The way rentals should be! We’ll be back!

MICHEAL DWYER 
Rating:
4.0

Customer did not leave a comment.

Susan Wright 
Rating:
5.0

Customer did not leave a comment.

VICTORIA HOYER 
Rating:
5.0

Customer did not leave a comment.

Steven Bloemker 
Rating:
5.0

Customer did not leave a comment.

Jefferie Smith 
Rating:
5.0

Customer did not leave a comment.

Rob Nickels 
Rating:
5.0

Customer did not leave a comment.

byron Johnson 
Rating:
5.0

Customer did not leave a comment.

ANDREW MCDONALD 
Rating:
5.0

Fix the equipment. The trailer I used leaked and got my belongings and boxes all wet while being transported to my new location.

Thomas Tran 
Rating:
5.0

Customer did not leave a comment.

LEE A Caracciolo 
Rating:
5.0

Nothing had a great experience

Ryan Andress 
Rating:
1.0

Please improve your mobile app and website, this is totally sucks and please shutdown your 24/7 operation in cold climates ????Because yesterday it was 4F outside and I have tried almost 30 mins to reserve truck using mobile app then I couldn’t do it then later I called customer care where she replied no you need to use safari browser and then she was continually saying I am done do it by your own! And then i followed website when tried to upload fotos, or enter fuel details website was crashing and I need to redo again later I called again to customer care to fix and unlock key box Vehicle keys are not working properly it’s to hard to lock and same with back side door. Returning service is also painful with website

SANDEEP NARANI 
No reviews have been submitted for this location.

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