Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If myself or anyone that I know needed a storage unit I would recommend you, we were very happy with our unit.
Thank you
KAREN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACK D
|
Overall Experience
Rating:
5.0
The property manager was very helpful and professional. However our unit was infested with mice. Every single box had to be swept off before bringing it to our new house. Some items were so chewed up they had to be thrown away. It was really gross and disgusting.
Deborah W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WALTER A
Rating:
5.0
Customer did not leave a comment.
Gary B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wendy t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA M
Rating:
3.0
Inside cup holders dirty & sticky. Other then that truck was decent. All the picture taking is a bit much, but in these times I get it. The account process should be informed of upon rental beginning. In a pandemic world I can see why it is the way it is.
Shiloh M
Rating:
5.0
We had an excellent experience at this location.
JANET S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juanita g
|
Overall Experience
Rating:
5.0
Outstanding customer service the whole time I used this facility.
BILL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa N
Rating:
5.0
Customer did not leave a comment.
jay a
|
Overall Experience
Rating:
5.0
This was my second time getting a storage unit here. I will definitely be back if the need ever arises. Everything was great.
JUSTIN G
|
Overall Experience
Rating:
5.0
We would highly recommend this facility. We had zero issues. The man who runs it is professional and accessible. They offered good discounts also. If we ever needed storage again, this is exactly where we would go.
Jeff and Robin Page, Elyria, OH
JEFF P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LEE G
Rating:
5.0
Customer did not leave a comment.
Karan J
Rating:
5.0
.
Peter J
Rating:
5.0
Customer did not leave a comment.
Les H
Rating:
5.0
Customer did not leave a comment.
David J
Rating:
3.0
I had my credit card on file but was going to have a person give their credit card over the phone when turning the truck in. This person didn't know how to do it, made a phone call and that person said it couldn't be done. The truck had to go on my account when I couldn't afford it. Very stressful, especially since the guy was only interested in getting out the door at 4. I showed up at 330.
Kelly K
Rating:
1.0
There is no secured box the wordlock could fit in. Since this was a online pick up this was not the location I chose when I reserved the truck online. In fact this location was a 20 mile round trip from where I moved from. The wordlock was very hard to open because it needed oiled.
Vernon F
Rating:
5.0
Customer did not leave a comment.
Cecily F
Rating:
1.0
You charged me 6 weeks later for mileage overage which only happened because uhaul changed my ouch up place to twinsburg which is MUCH farther away than Mantua my original pick up place. I was told uhaul was going to add those extra miles in with NO charge and yet 7 weeks later it’s taken from my bank acct
Marcus B
Rating:
5.0
No issues, staff was kind, facility was clean, and surrounding landscape is beautiful. Nice location.
Alicia C
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Ken S
Rating:
4.0
Customer did not leave a comment.
lora f
Rating:
5.0
They had my reservation and I was in and out in about 10 minutes
Brad F
Rating:
4.0
This particular location was excellent overall. The owner assisted with the pre-check and made sure truck was operational.
However, I had a reservation at a previous location (Express Petro on N Abbe Rd) for Friday evening (6/14). When we arrived, the truck wouldn't start. This was very frustrating as we were on a tight schedule. The girl behind the counter had to frantically make calls to find us another truck. We were able to find this location for the following morning (after several calls), but the change meant we had to adjust our moving schedule and plans with others assisting us. The truck should have been verified to be in working order prior to our arrival to pick it up.
Allen B
Rating:
4.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
brenda e
Rating:
4.0
Customer did not leave a comment.
tanya j
Rating:
5.0
Very nice and clean place. The manager was very helpful.
Timothy J
|
Overall Experience
Rating:
5.0
Easy drop off.
Hillary P
Rating:
5.0
Excellent as always.
Colleen C
|
Reservation
Rating:
5.0
Brian was always friendly & helpful
DEBRA D
|
Overall Experience
Rating:
4.0
Very nice guy. Very helpful and easy to work with
BILL D
Rating:
3.0
Customer did not leave a comment.
Erika M
Rating:
3.0
Facility was fairly clean upon arriving but after returning post-summer to get the stuff some of my clothing had rodent feces and small holes torn in them.
elias d
|
Overall Experience
Rating:
2.0
Very DISAPPOINTED My Storage was infested with Rat /Mice what ever you want to call them there was no food in the storage . I put down rat trap and catch 4 on the trap One had new babies in my.MAD
josephine o
|
Overall Experience
Rating:
4.0
Was concerned when they confirmed through text it was at another location. But I called and they straightened it right out. Associates were friendly and the truck was clean.
Tracy B
Rating:
3.0
Customer did not leave a comment.
William G
Rating:
5.0
Customer did not leave a comment.
Kathy B
Rating:
4.0
Customer did not leave a comment.
Amanda S
Rating:
1.0
Customer did not leave a comment.
Shalona H
Rating:
5.0
Customer did not leave a comment.
Tawanda A
Rating:
3.0
Customer did not leave a comment.
TANYA J
Rating:
5.0
Truck steering was horrible. It could use a mechanical evaluation before it is rented again.
Location and service were wonderful. Thank you.
Deb A
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
5.0
Customer did not leave a comment.
JON M
Rating:
5.0
very thorough and explained everything. very good customer service.
Marilyn V
Rating:
4.0
Customer did not leave a comment.
Paula H
Rating:
5.0
Customer did not leave a comment.
Dale F
Rating:
5.0
Customer did not leave a comment.
Jesse f
Rating:
3.0
Customer did not leave a comment.
Kelli C
Rating:
5.0
I originally rented this cargo trailer at a MUCH more convenient location. I had reserved it with over a month to spare. I did receive notification that I might be redirected to another location when making the reservation. Two day before as stated, I did receive a call informing me that I would have to pick up at this other location.
Although, the rental worked out OK and the people at that other location, I was very inconvenienced by having to go 15 miles each way farther than where I originally reserved the equipment. That resulted in a total of 60 additional miles including loss of time at work on the day I picked up.
I am still very unhappy about that and will look at other alternative in the Spring when I will need to pick my daughter back up at college.
Michael J
Rating:
1.0
Actually have the truck at the original place they order from and not send them to 3 different u-hauls to get something that was ordered a month in advance
Stephani F
Rating:
4.0
George was very polite and professional.
Pamela B
Rating:
1.0
Fire him
Deborah R
Rating:
5.0
Customer did not leave a comment.
Debora P
Rating:
3.0
Customer did not leave a comment.
CHARLES W
Rating:
5.0
Customer did not leave a comment.
Gregory S
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
Katelyn M
Rating:
5.0
Customer did not leave a comment.
RAYNELLE R
Rating:
5.0
Customer did not leave a comment.
Steve N
Rating:
5.0
Customer did not leave a comment.
Theodore F
Rating:
5.0
Customer service is excellent. The gentleman I spoke with went out of his way to be accommodating to my needs.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paulette L
Rating:
3.0
I will not ever recommend uhaul to anyone after my experience.
Elizabeth S
Rating:
5.0
Brian very friendly. Very clean outside and in unit.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bret J
Rating:
5.0
Some cases involve renting trucks for longer; help make this easier on the website.
JAMES P
Rating:
4.0
Customer did not leave a comment.
GREGG B
Rating:
5.0
Maybe freshening up the uhaul before it's rented. The uhaul smelled but that is my only complaint. I would definitely use this location again and recommend it to others.
Mekah J
Rating:
4.0
Customer did not leave a comment.
PEGGY E
Rating:
4.0
Quick service! I was in and out in no time at all!
JEFF G
Rating:
3.0
No need to, the owner was very friendly and explained everything in detail and was even concerned when I had to wait for my taxi to come and pick me up.
Roberta H
Rating:
3.0
I felt like the gentleman that I renter from wad a little rough with the transaction . I felt like someone stealing a uhaul or something. The truck was in great shape and clean. No issues there.
ian b
Rating:
5.0
The guy was great. I'll rent here again.
CATHERINE S
Rating:
5.0
Customer did not leave a comment.
BRENT F
Rating:
4.0
Customer did not leave a comment.
LINDA S
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
4.0
Customer did not leave a comment.
Sharon W
Rating:
4.0
Customer did not leave a comment.
KENNETH M
Rating:
5.0
Great experience. Every step of the process is well thought out.
Brett D
Rating:
4.0
Customer did not leave a comment.
EMER O
Rating:
5.0
Customer did not leave a comment.
Stephanie P
Rating:
5.0
My experience was awesome - great customer service.- only thing I would say - make sure cab is clean including seats. Blood was all over the drivers seat- didn't recognize until I got to locale to load my furniture. Just glad I had jeans and sweatshirt on- Took rubbing alcohol and cleaned driver seat before departing on trip........
JEN A
Rating:
3.0
I couldn't locate the key drop-off box and had to use the payment slot. I'm not sure if that was correct but I had no other choice, as it was after hours.
SELINA B
Rating:
4.0
Move-in was smooth, attendent very helpful in sweeping out unit and filling out paper work. As to unit, door didn`t seem to meet concrete. Water damage a possible concern.
Privacy R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Eric G
Rating:
3.0
Could not rate the return UHaul facility as they were closed when we dropped off the truck.
We are very happy with UHaul. We will use UHaul again. We will recommend UHaul to our friends. Go UHaul !!!
ROSANNE S
Rating:
5.0
Customer did not leave a comment.
JOE E
Rating:
5.0
Customer did not leave a comment.
MICHEAL Y
Rating:
5.0
Customer did not leave a comment.
REGENA R
Rating:
4.0
Customer did not leave a comment.
WILLIAM H
Rating:
4.0
Customer did not leave a comment.
rick n
Rating:
5.0
Pleasure to do business with!
MARK S
Rating:
5.0
Customer did not leave a comment.
JOAN G
Rating:
3.0
The location was inadequate in many respects. First, I arrived to drop off my truck at 6:45 pm the day prior to its scheduled drop-off. To my surprise, no one was available to meet with me even though I was told that it was open until 7:00 pm. Additionally, there is no drop box for the key, so it was unclear where to leave the key.
GABRIEL H
Rating:
4.0
Customer did not leave a comment.
CATHERINE L
Rating:
4.0
lower your long distance prices.. $200.00 for 11 hrs of work and travel seems pretty expensive. yes it was a newer vehicle, and yes everything went smooth, but if it were a older vehicle, you would have charged the same anyways. but all and all, from start to finish I spent close to $300.00 to drive 427 miles.
DAVID M
Rating:
5.0
Customer did not leave a comment.
FRANK D
Rating:
5.0
Customer did not leave a comment.
Christian A
Rating:
3.0
Customer did not leave a comment.
Jerry M
Rating:
5.0
Customer did not leave a comment.
JILL T
Rating:
4.0
Customer did not leave a comment.
TENA A
Rating:
1.0
When you tell the customer a price of $ 315 and then get there and the price is $ 375 that was bs i will naver use u haul again
JOEL H
Rating:
5.0
Customer did not leave a comment.
EMILY H
Rating:
3.0
Had to run credit card twice once for truck and another time for boxes. Should have been one transaction. Also no place to drop keys after hours.
JOHN P
Rating:
5.0
Put an air freshner in the cab, it smelled a little bit.
FRANCIS G
Rating:
3.0
Don't agree with prices at all could have rented same vehicle
LINDSEY O
Rating:
4.0
Accommodating staff, really helpful.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRENA A
Rating:
5.0
Customer did not leave a comment.
MATTHEW C
Rating:
1.0
He made me put more fuel in truck then it had when I picked it up. The guy called me two hours before my drop off time. And he was not friendly at all. I would not recommend this U haul site to anyone.
