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Gerald W
Customer Reviews for My Office Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was lied to overcharged, and I am not very happy someone needs to call me
david rRepresentative was very friendly and helpful.
MICHAEL GNothing bad about the experience great job to everyone
Tim DGreat people, great service, got on the road quickly - thank you!
Nathan BEasy folks to work with and had what I needed. They don't have the greatest hours but you can drop off after hours so that is good.
Scotty SGood service
greg jThe remote check in was a nightmare. It took an hour, a computer and two cell phones to get checked in so I could have the truck. An hour that I had to pay for and cut into our moving time. The lock to get the key out was exceedingly difficult to open. The rotation lock lined up poorly. Once opened the door to the key didn't slide open well. It kept getting stuck before we could get it opened wide enough to get the key out. I was charged $10 for moving pads that were not there.
Deborah HEverything went very smoothly ! Thanks
Rodney CNothing, everything was great and easy!
Harley AAlways a friendly place to do business with!
Debbie CQuick and helpful.
David HWould of been a better rating but clerk was new
Lorrie KThis guy was prepared for me and stayed after closing to check me in!
SCOTT RThe employee who checked me in was very rude. When I was leaving he was throwing his arms up in the air telling another customer how big of a problem I was. He decided to check two of us in at the same time instead of checking in the lady in front of me. She waited outside for 10 min on him to finish checking me in. Then when he goes out, he is blaming me for making her wait. He is highly unprofessional and does not need to deal with the public. When I dropped it off there was another lady there checking me out. I could hear him on the phone complaining that I was late. She was nice, he was very rude. No I will never rent from this spot again, and will encourage others not to. The dude needs some customer service skills. He even tried arguing with me about the insurance. Anyways, good luck
Bobby DIt wasn’t the stores fault. But there was no internet and it took me an hour and a half to pick up my truck. Then i called to submit a complaint and have been waiting for someone to call me and no one ever has. The experience was awful and I don’t plan on using uhaul ever again.
kelsey mGreat service.
Patrick HThey didn’t have the dollys I ordered and I had to fight to make sure I wasn’t still charged for them.
Sean BThank you!
LYNNE NA+
MICHAEL Fmake sure that all the fluids are topped off before letting a customer take off in one of your trucks. the truck i rented had absolutely no oil reading on the dip stick so who knows what that engine went through being driven without oil before i rented it. thats just crazy!
ROBERT BGreat location and very helpful staff. Would highly recommend and great rates
ANTHONY FEverything was helpful in every way
Lynda VCheck the interior of the cabs before renting! This one has lots of dirt from the previous renter.
Kathy HEverything was perfect! The rep was friendly and knowledgeable, the truck was clean ready, and they handled our repeated requests for extra extensions without any trouble!
Michelle MExcellent customer service and friendly people to work with. They went beyond their means to make this moving experience as flawless as possible; everything worked out great. I Highly recommend My Office Plus.!!!!
MICHAEL VNothing. Very good experience. Thank You!
Ruth MGet estimated tax and actual tax correct. Other than that everything was great.
David HThis site added the insurance despite me having specifically indicated I did not want it.
Bruce SThey made my experience too easy a very thankful to use them and I love that they held the truck for me over the phone that save me a lot of time....
Tina RIt went smooth had no problems. Thank you
Debbie CGreat service !
Doron LNothing that I can think of. Jeff was excellent to work with.
Jimmy FI really enjoyed the level of professional service I received when I rented a U-Haul truck. Thanks My Office Plus!
Douglas OWe drove the truck 94 miles which would be around 118.00 We was charged 202 for the mileage almost 100 over charged
Diana MI can't think of a thing.
Brian MVery clean and was easy to find and very easy parking options for the drop off.
mark sJeff did a great job! Hard to improve on excellence! May God bless you all!
Ron CGentleman was very pleasant to deal with and rental went smoothly
Sheila D