El cliente no dejó un comentario.Kevin B.
Customer Reviews for MWWS Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Theresa W.
El cliente no dejó un comentario.Anni K.
I have rented a uhaul 3 different times at this location and Absolutely the best service. Always welcoming and very professional. Very knowledgeable about the uhaul contracts and explains any questions very professional.Robert K.
The owner operator was very friendly Ill be back if i ever need another moving truck. And ill also recommend him to friends and familyNICK H.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Niki C.
Office where pickup happens ain't dope. More like the county landfill.Dave S.
El cliente no dejó un comentario.Quintin H.
El cliente no dejó un comentario.BURKE S.
Nothing very helpfulKEN V.
If it wasn't for Mr. Henry your company would have made him rent out the equipment we had reserved. Thank God the previous movers left trash in our vehicle. Mr. Henry was wonderful U-Haul is not so good I had to go to a different state for the equipment. You also tried to rent out the equipment that I had reserved before I got there.Karen L.
It was a bit unusual of a drop off as there was a large festival in town. If something like this is known at reservation time, would be good to have a heads up.JEANMARIE B.
El cliente no dejó un comentario.James M.
Fix the lights on the back of the car dolly and don't charge a customer $50 more thanthe original agreement because the original location for pickup didn't have the dolly and couldn't get itGUS S.
El cliente no dejó un comentario.andrew P.
El cliente no dejó un comentario.doug K.
El cliente no dejó un comentario.PETER R.
I will never give uhaul business again. You are the worst company to have ever existed. I will vehemently convince my friends, family, and colleagues never to give you business. HOW DO YOU SCREW UP SO MUCH?!?!? I made a reservation in advance. You assigned me the wrong truck, at the wrong place, on the wrong day, at the wrong time. WTF?!?!? HOW CAN YOU BE SOOOO BAD?!!! Thankfully I am persistent, and only after hours -- HOURS!! -- of phone calls, I got a working solution to happen so that I had some kind of truck (still the wrong truck at the wrong location on the wrong day and at the wrong time). The only saving grace you have in your company is the owner of the 7th street store -- a kind, friendly, helpful gentleman named Henry WHO ACTUALLY WAS THE ONLY PERSON TO APOLOGIZE ON BEHALF OF THE WHOLE COMPANY despite he being the only one that had nothing to do with any of the issues. Really a stand up gentleman, and I suggest you pay closer attention to men like him since your company needs more people like him working for you. Again, I despise your company, you're terrible at the only thing you're supposed to do, you don't care at all about your customers, and I plan to not only avoid your company like the plague, I will actively make sure none of my acquittances ever give u-haul business again. If they fail to take my warning, I will at least suggest they visit 7th street Uhaul since he is an excellent u-haul owner and a decent human being.Chris P.
The inside of the truck was dirty and had a cracked windshieldScott W.
El cliente no dejó un comentario.Kristian T.
Great experience! The owner was super nice and helpful. Would recommend everyone to go here for their rental needs!Raoul V.
Extremely friendly and easy to work with owner. Will definitely continue to rent from him.Jennifer O.
El cliente no dejó un comentario.Beckylee S.
El cliente no dejó un comentario.Desiree F.
El cliente no dejó un comentario.VINCENT S.
Absolutely disgusting. The smell was nauseating. The man working there had 4 prescription bottles with meds in them sitting out. Fly strips hanging from the ceiling full of dead flies. My daughter had to walk out & wait outside. I'll NEVER use this site again.Deborah Lynn O.
El cliente no dejó un comentario.LAUREN T.
I reserved the biggest truck they had only to get a call a day before telling me that they rented it out and I had to take a smaller truck and they only knocked $10 off and still charged me $140 and then another 60 the second day it was awfulcarissa B.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.mike C.
The gentleman who waited on us was very friendly and made the process very easy.Camden P.
El cliente no dejó un comentario.Bill L.
El cliente no dejó un comentario.Latawni W.
This is the second time I have picked up a truck from this location - two years apart. The first time the employee was late and then truck reserved had trash in the bed up to the ceiling. Had to take larger truck which was harder to drive and load. This time the person behind the desk could not enter or approve reservation and had to wait on another employee. The bed of the truck had to be swept out. In addition, a tire sensor showed the left rear tire was low. The second employee said it was only a sensor error. Filled the tire after leaving and the sensor light went out. I reserved a dozen moving pads and none were available. It was blamed on the local university graduation. Both times the office is a disgrace - cluttered and smells. There is a container of bed bug spray but a pizza was cooking in a toaster oven that was gross to the sight. This site is a disgrace especially how the trucks are parked haphazardly through the lot and there are nails and screws on the gravel lot. Near the main door it looks like a junkyard with a old grill, junk and trash. Returning to the moving pads, I am glad they were out as they would have probably been filthy like the office. I generally do not write reviews that are negative - I just do not respond. But if there really was a shortage of trucks due to a university graduation that occurs the same weekend every year and is advertised, why not be prepared. For visitors, this location gives a bad impression of our area and I am in economic development. This place needs a complete overhaul.Rob N.
Make sure tires are in good shape had two flat tires wiring harness not working for lights would like part of my money refunded called for road side service waiting 9 hours no one showed upSherri G.
The owner is top notch and goes way beyond satisfaction. I tell all my friends to go to him Henry Montgomery for all U Haul needs.ANDREW B.
Dirty location, truck was not clean on pickup delaying our pickup. Original location was changed last minute which increased our mileage costs.Matthew C.
The agent was great to work with. Always stressful to be moving, but he made this part of it easy. Good people-skills.Paul T.
Didn't have the truck I wanted. But made it worth what I gotJames F.
Clean the office and clean the equipment. Have everything available that I asked for.Brandon S.
I was charged twice for my rental.Alexandria M.
Couldn't have been easier. Will definitely use you again!Kimberly H.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.DAWN K.
Henry the owner is very nice always helpful and very caring thank god there is a u haul place down town steubenville where its located.Tanishia S.
El cliente no dejó un comentario.Sean K.
Scary location. Truck was filthy outside, cab was dirty, cargo area very dirty. If you charge $25 for returning dirty I want the $25 from last person because I had to spend a fair amount of time cleaning out the truck!John F.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.David R.
Overall, good experience and nice truck, good size.Patty E.
Very friendly and helpful, I use the location all the time.Ed R.
looked like a junk yard. Really concerned about the key lockbox! It had a key hanging from it to open the box,which i did thinking I had to drop the key inside.I placed my truck key in it anyway and took the hanging key out and put it in the box also. I am very concerned that this truck could have been stolen if anyone checked the box???DOMINICK D.
Mr. Henry Montgomery was very courteous. A pleasure doing business with!Jennifer M.
El cliente no dejó un comentario.Jeff M.
Just dropped off the truck as the bill was prepaid. No hassle at all. Again the service person was friendly and competent. Can't ask for much more.Jerome F.
Such a great guy. Made sure all of my equipment was checked in QUICKLY and enjoyed the friendly conversation during the SHORT time spent there. Would recommend to anyone needing a Uhaul.Scott R.
El cliente no dejó un comentario.DAVID BRENT Q.
El cliente no dejó un comentario.Janelle C.
Nothing! We had amazing customer service! This is our second time using this location and it will be the only place we use for our U haul needs! Could not be any happier with our experience! GraciasAngel D.
El cliente no dejó un comentario.JIMMY REX M.
Wonderful place to work with, Very good customer service! Will do business again!Eric M.
If I could give zero I would. The place was beyond run down. It was dirty beyond dirty. The people didn't know what they were doing. A woman checked me out and they wanted to gave me the truck I didn't needed. I specifically asked for a 15 feet long truck. They had one on the lot. She said just take it the person Who knows how to change charges charges were in there. I just driven out of the lot and I have noticed the driver side mirror was completely duck taped and couldn't adjust it. It was a nightmare. Next day when I got the bill I have noticed they overcharged me for the truck .anita S.
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.Brian H.
Stay just as niceMarlon J.
Inturned in the truck after hours, filled the tank to half a tank where it was when rented, swept out the back, it was in the same condition when returned and then I look at my bank account and have a charge. I have never had this problem and I've rented numerous u-haul. I won't use this location again and will be contactingAdrienne M.
El cliente no dejó un comentario.CARMELA ANN E.
The office where I picked up the truck was a mess . Dirty tables with something spilled on them .. just an overall messRose S.
El cliente no dejó un comentario.Danisha J.
El cliente no dejó un comentario.Dennis A.
El cliente no dejó un comentario.TERRY ANTHONY JR R.
El cliente no dejó un comentario.Megan M.
El cliente no dejó un comentario.Nancy K.
It was over all a great experience.Tracey V.
El cliente no dejó un comentario.JANELLE H.
Henry was great!Raquel L.
Office was very sloppy and unkept. Office attendant was very friendly, nice and helpful.Larry C.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Donna S.
It was closed when we got there which was in the middle of a Wednesday.Daniel C.
El cliente no dejó un comentario.Lisa E.
Henry was great and very helpful.Jeffrey M.
El cliente no dejó un comentario.Elmer M.
Nice guy hel[ped me attached trailer. Office was not clean. Uhaul trailer floor was dirty.Yvonne M.
While the men running this location were very nice and friendly, the office was in disarray, smelled and was completely atrocious. The gentleman who waited on us was very kind and talkative, but was also dirty and smelled. I feel bad saying this but if this is who you want representing your company, maybe you need to reassess. The equipment was clean and well maintained though and we will use UHAUL again but never from this location.Tim S.
El cliente no dejó un comentario.DAWN K.
El cliente no dejó un comentario.Tim M.
Visor kept falling in the way due to being broken. Tape was attempting to hold it up, it could not. Front window so dirty on the inside that when the sun hit it you could barely see out of it! Very dangerous! Trash in dashboard of truck. Unfolded blankets in cab. I was going to fold them but upon picking them up I discovered a USED FACEMASK. Needless to say, I stopped touching the blankets. Clearly this truck was not cleaned in any way between uses, which seems insanely dangerous with COVID going on! Window handle falls off when trying to roll windows up or down. Billed for 3 extra miles. Mileage was 75843 when I got in the truck, was billed for a starting mileage of 75840?! Truck had less than a quarter tank of gas at pickup, had to get gas before even moving the load.Larry G.
Dangerous to drop off at nightKaren G.
El cliente no dejó un comentario.Ramana M.
El cliente no dejó un comentario.TAMMY D.
El cliente no dejó un comentario.Josh H.
El cliente no dejó un comentario.RICKY F.
Have some sort of way people don't have to stand in line to wait if they are dropping off and paid with card. Waited 20 minutes just to hand in key and paper work which took 30 seconds.STEPHEN S.
I have used this location several times with The Car Guys also. The guy is very helpful there.MARK F.
El cliente no dejó un comentario.WILLIAM B.