Staff not knowledgeable or helpful.Ross A.
Customer Reviews for Muskoka On The Lake Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
To far to pick up trailer would have preferred closer not very good at English but trying trailer should have a Jack on tongueRon D.
Attendant was not particularly helpful, bordering on un-friendly. Made me wait unnecessarily long just to drop the trailer off.Justin L.
El cliente no dejó un comentario.Ed C.
El cliente no dejó un comentario.MARILYN M.
El cliente no dejó un comentario.Tony D.
El cliente no dejó un comentario.Aleks K.
the staff was extremely unprofessional. they were rude and unhelpful. we also had to go to a different pickup location then we booked and were told that we would receive a refund for 100$ but that never happened.MaryEllen R.
I had issues with being sent over 2 hour drive to pickup the trailer. When I tried to call the scheduling department , after a 15-20 minute hold time I got hung up on 3 times in a row very frustrated and upsetting.Daniel F.
I dont need the owner calling me dumb and telling me to what i assume is his job by telling me to go get the trailer number.also no knowledge in the rental procedure, very rude and because he couldnt figure the process out he was telli g me that he was not going to rent to me .i was already 1 hr at his location.very unprofessionally handled.never re ting there again.AL V.
Took forever to check out and drop off trailer. Employee was clearly sick and wasn't sure what he was doing.Neil P.
El cliente no dejó un comentario.charles Q.
Took a long time to get it and gas was at 3/4 ?? When my driver put gas in he filled it assuming it had been full. Which cost me about $50 extra?! Will i be reimbursed for this?Loreena W.
I went to the location as instructed, parked the trailer and truck as instructed, but there was no drop box, and the store attendant refused to take the keys to the truck. He sais the location was not open, despite there being multiple trailers in the parking lot???!??! He told me to call U-haul. Since I had already done the checkpout I could not go to another location. I wish I would have been able to. I had to call the 866 number on the contract and a very helpful agent checked everything and confirmed I was at the right location, then eventually asked to speak to the stotre attendant. She convinced him to take the keys after she repeatedly told him he did not have to do anything else but keep the keys, and he agreed. This took 40 minutes away from our day and was very disapointing event at the end of a very long trip. I should have had the choice to take the return to another location, or at least be provided with a choice of closer locations to drop off the truck. This unhelpful location was 30 minutes away from my destination, as well as 20 miles away, and there was a location 12 minutes awaay, and another 20 minttes away. Then this unhelpful person was just the cherry on the cake. I should be offered some rebate off my rental for this aggrevation.Sarah V.