Customer Reviews for Murray Motor Co
(U-Haul Neighborhood Dealer)

85 reviews

1105 N Hwy 288 B   Richwood, TX 77531

(979) 265-4800

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 265-4800

1105 N Hwy 288 B
Richwood, TX 77531

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice people. Good customer service.

Mindy S 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Staff is very helpful, informative, excellent customer service. Highly recommended this location.

Alan T 
Rating:
1.0

Drop off Location was closed and we had to wait 2 days to drop off. Called customer service and held for 40 MINUTES with no assistance. Will not rent from U-Haul again.

Keith M 
Rating:
5.0

Customer service was great. She was very courteous and id recommend to anyone.

Linesha W 
Rating:
5.0

lady was super nice :)

Kathryn G 
Rating:
5.0

Had a nice conversation with the owner, she explained the insurance and made it simple to pick-up!

Joseph Z 
Rating:
5.0

Customer did not leave a comment.

GABRIELA A 
Rating:
4.0

We returned in a Sunday. The location was closed. We were able to use a key drop without speaking to anyone.

howard p 
Rating:
5.0

Customer did not leave a comment.

Timothy H 
Rating:
3.0

Customer did not leave a comment.

Evan V 
Rating:
5.0

Customer did not leave a comment.

Justen B 
Rating:
5.0

Customer did not leave a comment.

Jean G 
Rating:
2.0

No good place to leave truck except beside busy highway as both entrances were blocked off, one with a pipe barrier the other with a vehicle.

BRIAN S 
Rating:
5.0

I am very happy with the customer service and the equipment of the Murray Motor Uhaul location.

Mitchell M 
Rating:
5.0

Big parking lot. The only issue was we had to use our own jack to disconnect the trailer. It would've been a lot better to have one of Uhauls trailer jack on hand.

Deirdre T 
Rating:
5.0

Employee was very helpful with the pick up and the rental facility was well maintained.

Charles S 
Rating:
5.0

Customer did not leave a comment.

Nadia L 
Rating:
5.0

Customer did not leave a comment.

Jennipher E 
Rating:
5.0

Customer did not leave a comment.

Kate M 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

SHELBY B 
Rating:
5.0

Customer Service @ Murray Motor Co. was exceptional. I historically have always used Penske, but had a very positive experience with U-Haul and will gladly rent again. Thanks for making my move easy and affordable.

Brent R 
Rating:
5.0

I have rented u haul trucks for years from various locations. As long as I live in this area this is the only place I will go to. She definitely care for the customer.

Donna W 
Rating:
5.0

It was a bit scary at first I had never rented a truck be the sales associate relax it's like renting a car she relaxed me and showed me it was easy. And it was I just took it nice and slow

Silvia C 
Rating:
5.0

Customer did not leave a comment.

Benjamin J 
Rating:
3.0

Someone told me where to drip the trailer off and went inside. About what I expected.

Danny B 
Rating:
5.0

Very gracious front desk/owner. Allowed a last-minute change without hesitation. Definitely using this location as my Uhaul reservation for now on!

Dannielle M 
Rating:
4.0

Customer did not leave a comment.

Lindsay C 
Rating:
3.0

Be more friendly

RICHARD A 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Don B 
Rating:
2.0

Customer did not leave a comment.

Amanda H 
Rating:
5.0

Perfessional and helpful

Andrew H 
Rating:
5.0

Customer did not leave a comment.

Andres M 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
2.0

Truck was not full with fuel. The cab was dirty (Food, trash, etc.)

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Clara B 
Rating:
5.0

Customer did not leave a comment.

Holly M 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

I got great service at Murray co.. In Richwood Texas 77531.Sondra thank you for your great customer service .

ORLANDA S 
Rating:
4.0

Customer did not leave a comment.

Petra N 
Rating:
4.0

If the equipment is not clean and you have to clean it out before you use it there should be a credit

Ginger B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

Customer did not leave a comment.

James E 
Rating:
5.0

Customer did not leave a comment.

Curtis B 
Rating:
4.0

Good customer service to locate another location to find what I need

Anthony M 
Rating:
5.0

Great customer care and very helpful in explaining the mileage issues I was charged for and how to try and get it fixed

James K 
Rating:
5.0

Office staff was very nice and very easy to work with. I would definitely recommend this location and I will use them again in the future.

Kimber J 
Rating:
5.0

Customer did not leave a comment.

Cara C 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Damontre H 
Rating:
5.0

Customer did not leave a comment.

Mitsy D 
Rating:
5.0

Customer did not leave a comment.

Glena B 
Rating:
5.0

Nothing to recommend

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Monica D 
Rating:
3.0

I checked no on the personnel at Murray Motor location because they didn’t get up to help detach the trailer. The other issue for me was I don’t believe the facility is ADA compliant. Stairs are straight up with no handrail and was difficult for me to get in. The Iowa location was excellent and helpful.

GLENN K 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Vernette R 
Rating:
3.0

Customer did not leave a comment.

Darrell P 
Rating:
1.0

No appliance dolly we’re available, the agent ended by giving me a regular dolly with no charge, I could broke my back to lift appliance in to seconde floor, it was just the money that matter to theme.

Sofiane T 
Rating:
5.0

Customer did not leave a comment.

Jesus B 
Rating:
5.0

Sondra was very nice and professional. Smooth transaction.

Judy K 
Rating:
5.0

Customer did not leave a comment.

RONALD M 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R 
Rating:
5.0

Thank y’all at Murray motor company keep up the good work 😊❤️🙏🏻☝🏻

DICKY H 
Rating:
2.0

The gas gauge did not work I have videos of it.

Jessica P 
Rating:
3.0

The uhaul was very easy to drive for a big truck. The only issue I have was the truck was a 1/4 of a tank from being empty upon pickup. I put some gas in it to get 3/4 full. When I turned the truck in I was charged for going over the mileage. No biggie. But the truck was returned with a little more than half a tank of gas. Am I going to get reimbursed for the difference at $3.69 per gallon?

David D 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Bruce W 
Rating:
5.0

Friendly quick group

Beth V 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Murray Motor Co was awesome. We will use them again!

Shelby B 
Rating:
5.0

Very good experience will definitely use them again and again thank you so much

Elisa M 
Rating:
5.0

Great customer service!! And great experience!!

John C 
Rating:
5.0

My pickup location and drop off location were the best. I couldn’t have had a better experience. Staff was very nice and handle me with care. Especially Traveling last minute due to an family emergency.

Lisa V 
Rating:
5.0

Excellent customer service

TOMACITA S 
Rating:
4.0

Nothing...best uhaul experience ever!!

ryan j 
Rating:
1.0

Was charged for not turning in on time but the day I took it up there the day it was suppose to be back they where closed and I was charged for equipment when the truck I drove didn’t have any equipment in stock when I rented from them so they took even more money will not be using them again

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Everything was great. Customer service was great. This location really accomadated us when our original location was opening later. We were very satisfied. Thank you.

HENRY C 
Rating:
5.0

Customer did not leave a comment.

RONALD M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top