Customer did not leave a comment.Jordan C.
Customer Reviews for Murphys Towing Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Elizabeth R.
The location and service were excellent. The problem was with the U-Haul application and the U-Haul website. The application and the website were down and would not process my return. I had to call U-Haul support and wait on the phone for 1 hour and 47 minutes to get help with the return.Bharadwaj P.
Customer did not leave a comment.PATRICIA M.
Murphy's towing is a great operation. The U-Haul website was very confusing, but Mr. Murphy from the location was very nice and guided me through the process without a problem. He was very helpful compared to other places I have rented. I would recommend this location to anyone looking to rent a U-Haul in this area. Thank you Mr. Murphy.Michael M.
The young lady at the rental place was wonderful helpful friendly apply sure to deal with represent it your company with the utmost integrity And knowledgeEdward R.
Customer did not leave a comment.Muhammad S.
Location looks shbby and the so called office stunk..Santosh V.
Please make sure someone is vacuuming and cleaning the truck after every use. Our seats had dog hair everywhere and the truck had a smell.Deja W.
Sara was very nice and pleasant to me and my husband she took care of us but the window was broke I really would appreciate if you would give us a discount my husband could see like that but I will use you guys in the further because of Sara how she took care of us thanksBertram M.
KEEP UP GREAT SERVICE. THANK YOU!Jim G.
Customer did not leave a comment.Jack C.
Communication not good, available of owner or worker unavailable, location of place not good, please was junky.Rudolph B.
Customer did not leave a comment.Fahteema T.
Customer did not leave a comment.Cathy H.
The young lady who made all the arrangement s was very professional & very sweet. She is a true asset to uhaul. The gentleman that was there was also great. They made me feel very comfortable.Ruth B.
Customer did not leave a comment.DUNCAN B.
Absolutely no where to park. 3 customers all there at same time just as confused!BRYAN K.
Customer did not leave a comment.XAVIER M.
There was nowhere to park the truck, it needed to be placed on a side street otherwise it would have been parked on the side of a busy highway.lauren G.
Customer did not leave a comment.MICHAEL H.
Create more parking of the equipmentAYOOLA A.
JUNK YARD ..NOBODY THERE...HOW CAN YOU LET THESE PEOPLE TO WORK WITH YOU..TRUCKS ALL OVER THE STREET THE PERSON DONT CARE ABOUT THE CUSTOMER!!! YOU CANT FIND THE DOOR TO GET IN JUNK EVERYWHERE iM SUPRISED NOBODY GOT HURTjaroslav Z.
Customer did not leave a comment.GARY W.
Excellent location, fast transaction and truck readyCARLOSE F.
Extremely helpful with any questions I had! Stayed open a few minutes later to be there when I dropped off the truck. Very pleasant to work withâ€¦ would recommend again!Alyssa M.
When I picked up the truck, the gas tank was not full. It was filled to approximately the tick mark before Full. I was told to return the truck with the fuel tank just about where I pick it up. I did just that, and was charged for gasoline anyway. Will not recommend uHaul for future instances.Fabio O.
Customer did not leave a comment.Gary W.
The young lady was super helpful and great ðŸ˜ŠCLARITA C.
Super friendly, and helped me save money on my trip by waking me through my options. I've rented uhauls before and this van was the best I've had (clean, power windows, backup camera, A/C works well, full outlet for charging cord). They hooked it up. Definitely using them again.Marianna V.
Terrible service. Showed up to our â€œguarenteedâ€ pickup place in linden and told that they didn't have any and changed our pickup to Rahway. WE WERE NEVER CONTACTED OF THIS CHANGE. Then our drop off place changed. Further away! And we were over a couple of miles and charged us an additional $5 after having to drive further BOTH ways. I'm terribly upset about it. My husband declined charging the extra $5 and said he was contesting it AND THEY CHARGED IT ANYHOW WITHOUT HIS PERMISSION.James M.
Customer did not leave a comment.Valerie H.
Keep it simple and easy to useâ€¦ Keep up with the good work!Mich N.
U-haul confirmed my order for 10 ft truck but owner of the location who, was closed during Friday business hours, told me no 10 ft truck when i went to pick the truck at the location. He asked me to change my reservation to 15 ft truck so not only I had to pay more truck but also for the milage. The truck was dirty. When I called U-haul, the case manager was rude, kept telling me lies that i originally reserved 10 ft truck and very arrogant. He did not listen to my concerns and I ended renting 15 ft truck after spending 2 hours at this location and had to cancel and hire new movers - cost extra. It cost me $250 more due to Uhaul's lack of ability to give me the truck on time and their failure. Not going to use U-haul again and terrible customer service. U-hual can go audit and review my case. Someone needs to be held responsible for this mess. I had to do this with 20 month at home and the wife who wasn't feeling well. Hell No U-haul.Nabin B.
Customer did not leave a comment.Nicolas R.
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.RICARDO V.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.Taylor S.
Customer did not leave a comment.Michael N.
Got upcharged for returning the truck "after hours" by 30 minutes. However, had to wait 30 minutes to get the truck in the morning as the entire staff was "out getting coffee"Aditya S.
Customer did not leave a comment.Dion W.
The owners are down to earth good people. I appreciate their commitment to the community and service. The van was awesome. I want one. LolAngela P.
Representatives were very accommodating, showed genuine interest in helping me make my move an easy on.Ruth F.
Customer did not leave a comment.Emmanuel B.
Customer did not leave a comment.Kristen B.
Murphy Towing operated by Father and Daughter, always helpful and ensure safety.Wayne S.
Customer did not leave a comment.glenn H.
Customer did not leave a comment.MCPHERSON P.
Everything was perfect and the van was clean. If I had any questions they were there to answer them. Thanks Uhaulmarisol G.
Customer did not leave a comment.GLENN M.
Very easy pick up and drop off.Madeline P.
None at this timeNICHOLAS T.
Customer did not leave a comment.Adrienne S.
There were some issues with the phone app asking for additional information like a passport copy and other things, if these are needed, they should be a list provided before arriving onsite so we could bring the information. The office workers were extremely helpful to ensure we were able to pick up the truck on time but the app was very confusing and unhelpful so credit to the onsite staff.Lawrence B.
You guys were very helpful, thank youMARIANO T.
Customer did not leave a comment.Brian M.
The tires were bald and had low air pressure. The light for the tires was on, but I was told this was nothing to worry about. They were wrong, as the truck got stuck on my front lawn. I was then charged a $25 cleaning fee and when I called to get it refunded, they denied it! Absolutely terrible.Matt W.
Perfect service!! Don't change a thing!!! ThanksMartina C.
Excellent Service!!! Thanks see you again Saturday 12-26-20 for part two moving.Martina C.
Customer did not leave a comment.Jill O.
I was just upset that you didn't tell me about the cleaning fee up front And not till after you gave me the first quoteEric T.
Customer did not leave a comment.REGINAVICTORIA D.
This place was a shabby corner on route 1. The building was marked Murphy's towing and I guess they expanded into Uhaul truck rentals before considering they may need a bigger lot. The woman who worked in that shabby, office that wreeked of cigarettes was the best part about the experience. She was polite, down to earth, and answered all my questions. Everything else was horrible. No on-site parking for your vehicle, no gas cap for the tank, dirty truck, and when 6pm hit, the guy that sat at that desk was clueless and creepy.erica H.
Always accommodating.ANTAL K.
Customer did not leave a comment.Rosalie M.
Customer did not leave a comment.kara B.
Customer did not leave a comment.V AND G COMMER C.
Customer did not leave a comment.Rick V.
Customer did not leave a comment.Alexander S.
Great ServiceHederly C.
Customer did not leave a comment.fantasha P.
Customer did not leave a comment.Bankimkum P.
Customer did not leave a comment.lisa G.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Christel M.
The condition of the truck was excellent - much better than I expected. However, a few issues with the pick-up. First, I did the entire contract online only to have to answer several of the same questions and present my license again, which seemed like a waste of time. Second, the office where you pick up the keys reeked of cigarette smoke and in fact one of the employees was smoking in there which is clearly illegal. Third, though they emphasized the charge for mileage, no one said a word about gas. As we were planning to go very few miles it did not even occur to me to fill up but then we were charged $10 for like 1/8th tank. they should emphasize the gas policy as they did with mileage to avoid surprises.Susan I.
Customer did not leave a comment.Ivan G.
The representative who assisted me was very professional. Only concern was that the facility was a Uhaul rental facility and tow trucking company. The tow driver was smoking in the office where the business was being conducted. I was asthmatic.Torina A.
Customer did not leave a comment.AINSLEY B.
Customer did not leave a comment.Tamara F.
Customer did not leave a comment.Doris B.
Customer did not leave a comment.Edwin J.
Customer did not leave a comment.Fall A.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.Andrew B.
Great customer serviceJezabel C.
The rental process was extremely easy and the woman working at the desk was also very helpful and made everything easyAinsley B.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.Dolpha C.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.NILESH P.
Customer did not leave a comment.Yolanda M.
They helped me out when I needed a truck and helped me with all the paperwork and directions I needed to get.leslie C.
Overall experience was fine. Truck needed some maintenence in that the tire monitoring system needed to be looked into (as per dashboard warning system).For my use, it was no consequence. Leads me to believe that other problems could exist which may not be addressed. Truck ran well.Michael N.
Nothing its all goodMICHEL M.
This place made my rental experience Absolutely Satisfying. They provided all the necessary information. They were friendly and customer service was superior.YESENIA V.
Customer did not leave a comment.DOLPHA C.