The transmission on my U-Haul truck was very bad, but I was fortunate to be able to complete my move. The truck I used should not be leased again before the transmission is repaired or replaced.ROBERT B.
Customer Reviews for Munster Stor-All
(Distribuidor de U-Haul del vecindario)
Munster, IN 46321
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 3 p. m.
- Mar.: 9 a. m. - 4 p. m.
- Mié.: 9 a. m. - 3 p. m.
- Jue.: 9 a. m. - 4 p. m.
- Vie.: 9 a. m. - 3 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 9/27/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Manager on duty had trouble booking the reservation. Had to get help from corporate. Had to stand there for 30 minutes. He did noit instruct on all the steps like the check-in procedure with the app.Bruce K.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.RICHARD B.
Munster Stor-All is a nice facility, however u-haul's online pick-up and return are awful. The website's verification process repeatedly crashes. Both pick-up and return took almost 30 minutes each. I should have been able to verify in advance so uhaul could just text me the pickup code at the time I requested.Charles M.
El cliente no dejó un comentario.Janice R.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.KENNETH J.
The people were very nice and accommodating. They made the rental process easy and they were nice to talk to.JOEL R.
Very good experience. We were pleased with the helpful interaction and willingness to accommodate our junk removal people. Many thanks!JOHN M. | Overall Experience
El cliente no dejó un comentario.Colleen J.
El cliente no dejó un comentario.Cynthia J.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.ELEAZAR A.
This was not my original pick up location the location i made the reservation at didnt have my truck when i got there drove from Indiana to Illinois NO TRUCK that i reserved at the Romeoville location where i had reserved it had to find a different place while the movers i hired sat on the clock waiting for us never use you againEdward M.
El cliente no dejó un comentario.DANNY S.
Would definitely store things here in the future if the need arisesRay F. | Overall Experience
Very secure and well maintained. The staff is very friendly and kind.Donald R. | Overall Experience
El cliente no dejó un comentario.Robert H. | Overall Experience
El cliente no dejó un comentario.Derek B.
El cliente no dejó un comentario.Morris S. | Overall Experience
When arrived your computer system was so mested up that was in wrong persons name, asked 3 times is my name this, that and spelling told him twice. My reservations was cimpleted online many times no issues. Took over an hour to get my truck that was eating up my time and return time. The drop off was correct they called but the pick up location said 3 times it changed and kept telling him it did not. It was returned as planned and this was nothing but a hasle in munster location.John W.
El cliente no dejó un comentario.TIMOTHY K.
El cliente no dejó un comentario.THERESA B. | Overall Experience
El cliente no dejó un comentario.Bruce K.
El cliente no dejó un comentario.Tricia M.
El cliente no dejó un comentario.Brian U.
El cliente no dejó un comentario.Derek D.
The facility is nearly always closed, has no assistance, and you are completely on your own to do anything. Returning this truck was ridiculous. Your 800 number hung up on me several times and when I called at 3:30pm to change my return location to Munster Stor All (as the employee at the renting dealer in Schererville told me to do), your call center employee told me that the truck was returned and that all I had to do was drop my keys in the box. I confirmed that I was to drop my keys in the box now and he said yes. So I did. 4 hours later, my truck still showed as active. I drove back to the facility and manually returned my truck through the link in the e-mail as it now showed Munster Stor All as the return facility. Earlier it still showed Schererville. Though without the keys, I could not take a picture of the odometer. I knew we had only done 36 miles, so I input the contract miles plus 36 as the correct return mileage. I then had to just submit a picture of the truck since I had no keys. Terrible return process and service, and I will never rent a truck from UHaul again. I fought to talk to someone for longer then I actually used the truck!James H.
El cliente no dejó un comentario.DANIEL W.
Mike at Uhaul was very helpful throughout the reservation process. The location is very convenient.Amy W.
El cliente no dejó un comentario.Andrea W.
El cliente no dejó un comentario.Charles C.
The online check in process is unforgiving if you make a mistake or miss a box - you have to start the process all over. Wait time is understandable given Covid19. The staff person at the location was not pleasant - got a lecture. More importantly, she was not wearing a mask. I was - you may not have input over these independent locations. However, given current CDC guidelines, proper protocol is important whether you agree with them or not. Sorry. Just being honest. I have to recommend the location because the premises were really clean as was the van. Service over the phone was very nice.Sara G.
Everything was better than expected especially since van was brand new.Christopher M.
Great transaction.Robby S.
With the $29 insurance cost, it was too expensive. 65 miles instead of 50, because we missed an exit. $126 too expensive for a quick jaunt from Munster, Indiana to Chicago and back. Great service, however. But this should have been under $100. Won't ever purchase insurance again.Crista Z.
I specifically requested a cargo van and went thru the process to rent it. Then it would not start. It was a brand new van and the battery was dead. I had to then switch over to a ten foot truck. I was not happy about having to drive that to my location. I had reserved The cargo van a Month well in advance. Did not have time to drive to another location. To get another cargo van.Joy W.
My customer service representative was exceptional, she was very friendly. I would definitely recommend this location.jorge A.
Mike was awesome! Very helpful, friendly and professional. ¡Gracias!Ciara B.
El cliente no dejó un comentario.Erin B.
They asked me to pick up the truck at the location not where I reserved and even asked me to go to the other location (20 mins away) to pick the car dolly!Michael G.
We had asked for a dozen pads and they only had 6 pads and I had some damage in the move. The clerk was nice and they had the equipment but we were charged for the dozen pads they didn't have.Mary D.
The only issue is I was unable to use the mobile app to pick up the truck. When I tried it said that the GPS showed I was at the wrong location. I had to go inside and have the person working assist me. I was at the right place. Had they been closed I would not have been able to get the truck.Kimberly W.
El cliente no dejó un comentario.Les B.
El cliente no dejó un comentario.John S.
The truck didn't have a ramp.When renting a truck customer should be informed that there is no ramp and trucks without should be cheaper.Tricia H.
El cliente no dejó un comentario.Louisa B.
El cliente no dejó un comentario.Robert S.
Location was very accommodating and gave me a call to walk me through the process of phone pickup the day before.Grant M.
El cliente no dejó un comentario.Michael W.
very helpful- would highly recommend and use againChristine K.
Good moving experience easy accessCheryl K.
This wasn't the location that I set up to pick the truck up at. I live 1 mile from the Schererville, IN location and that's where I wanted to pick it up at. Munster location was not as convenient.Steven S.
El cliente no dejó un comentario.Keri T.
For some reason I could not share my location thru the link.Jerry S.
Keep giving customers the same excellent experience I had. ¡Gracias!steve C.
Margie was great to work with and very helpful.Sabrina G.
Very nice, helpful, asked about the condition of the unit we rented and if it was like that where we picked up and we said yes..he is going to bill the "pick-up" location for the equipment.John M.
We were charged more that what the bill says in our actual bank account by .81 I don't understand this. Also, the bed of the truck was dirty and should have been swept. I swept it before putting out things in it.Joseph S.
El cliente no dejó un comentario.bassem S.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.JANE V.
El cliente no dejó un comentario.Aaron H.
Seemed rude and bothered that I did the order on my phone. Made a big deal about having the van and that if they weren't open I wouldn't have been able to pick it up. I live less than a mile away. I saw online there was a van close so I booked it and walked over. I was still a paying customer and just felt I was a â€œburdenâ€ by doing it the way I did.Jeff P.
Absolutely perfect, thanks!Rory L.
El cliente no dejó un comentario.Lisa G.
El cliente no dejó un comentario.Tim C.
El cliente no dejó un comentario.Melvin S.
El cliente no dejó un comentario.Alma A.
Person was preoccupied on the phone and didn't seem to want to do any work.Patricia C.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Jane V.
Regular vehicle supplies should be inside the uhaul. Customers should not have to pay for supplies that may be needed during travel.Jennifer B.
Perfect rental experience. Very helpful and courteous serviceChristopher D.
Can you have some one pick up blankets that arrive 24 hours after I picked up the van I also would like a refund for this please ? you can reach me on 7735929142 firstname.lastname@example.orgStephen B.
Make sure the sun is shining and no rain.Michael B.
El cliente no dejó un comentario.Kennethrex N.
Excellent experience when everything else was a challenge. Friendly and helpful. Would highly recommend.Yolanda C.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Pairis R.
Inside dashboard was dirty but everything else was clean.Larita R.
El cliente no dejó un comentario.WILLIAM K.
The day I had to pick it up, pick up location and drop off location all got changed and then your trying to get me to pay extra for 7 miles over the limit.Jonathon W.
Maintain the truck. For example, The passenger's side door rattled at any speed over 35mph. The driver's side door rattled over 65mph.Joel F.
The wheel hub on the hand cart has a crack. Needs to be replaced.Douglas O.
El cliente no dejó un comentario.Leah H.
Great service from Margie. Everything was clearly discussed and completed efficiently and courteously.Larry M.
El cliente no dejó un comentario.David B.
extremely convenient locationamy M.
The van I rented smelled like cat litter. It needed to be better maintained. I had to spray the interior so my items did not smell like cat litter. The gas gauge was at 7/8 full, but I had to return the vehicle at full. I would not use this location again for a truck rentalDavid D.
Make sure you call the customer and explain to them their location has been changed and also the size vehicle originally selected is NOT available before it is picked up. This was a horrible experience for me.Isaac B.
El cliente no dejó un comentario.RAVINDRAKUMAR P.
The lady was very helpful in finding the best rates,etc. She went above and beyond to make things work out for me. I definitely will use them again.DAVID D.
Representative was rude the truck had no spare tire we had to provide her with the mileage used she would not go look herself very unprofessional very argumentative extremely rudediane S.
El cliente no dejó un comentario.Jim B.
this was the 7th U-Haul location I called in a week to find the equipment - this was the most informative & most helpful of all! I would not hesitate to recommend them to anyone!Judy E.
El cliente no dejó un comentario.Albert T.
Took about 40 minutes to check in. Was told I was "lucky" to have a rental this weekend as they were very busy with rentals and that the van I was getting was the only one available. When I opened van the door to get in I was STUNNED by the horrible smell coming from inside. I figured maybe it was just closed up for a while so I rolled down the windows and went home. By the time I got home I was thinking this van smells like a petting zoo. The odor was terrible! Needless to say, when I opened the back doors there was dirt and sand on the floor, pieces of hay, and animal hair/fur. I called and complained and got an apology from the office. Was told to call the owner on Monday, which I did, but was told there was nothing he could do. He suggested I call customer service. I feel like I have wasted enough time and energy on this company. After a day of manure smell, attempting to clean the van myself prior to putting belongings in it, my kids allergies off the chart, and this owner telling me theres nothing I he can do, Im done with them. Its unfortunate that in my area Uhaul is pretty much the only moving company available. I may be forced to use them in the future, but not before I exhaust all other options.Rebecca T.
Vehicle was beyond great and very easy to operate once one got used to the size.neal W.
El cliente no dejó un comentario.Ron R.
El cliente no dejó un comentario.Janet B.
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