The customer service was the worst, the guy doesn’t cooperate and keep trying to turn me down
Seeram S
Customer Reviews for Mukti 148 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and new vehicle, Manager at Mukti is good to rent with. Hassle free. Thanks
IRFAN KI overfilled the gas and I didn’t get a credit or reimburse
Ramone SNothing.
Olivia Bkeep up the good work
YVONNE BI was overcharged
Shahraaz HI put back the gas that I used to the very place where the needle was when I picked up the van and was still charged $7.50 for gas. I also think they jacked up the mileage on me, I didn’t drive 62 miles and that’s what I was charged for. This is my last time renting from Uhaul
Andrew Bthat the equipment is clean it had a cigarette smell
David RVan was very smelly
Parmanand BMake sure the vehicle is clean
Clifton MJust make the customer clean it before returning it.And mr sing thank you for your service mr Bishop
YVONNE BI loved Singh - the gentleman that helped me. He was very patient, understanding and did what he could to help me understand the process as this was my first time renting a truck. I also forgot to gas the truck back up and he was nice enough to just take care of it and charge me for it on the back end :) I am extremely pleased with my experience and would definitely rent again!
Naukea PMake it a little cleaner
Rodney HVery kind
Samantha BNo one wanted to assist me at night. Due to the fact that it was snowing someone still could of clean the inside at least. The U-Haul really did help me move most of my stuff
Joshua HBroken equipment, could of gotten a ticket from the police. This is the second time picking up from the location. My reservation was made an hour before but still i had to wait for some guy to wipe down the dirty cab. With (Windex) not disinfectant in a Covid situation. I would like my money back. This is not the Uhaul service am used to. I also purchased a vehicle from Uhaul in the past.
Fabian SGive some discount, for being safe. And returning the vehicle in a whole piece. This is New York city buddy. Thanks.
VICTORP VConfirmation of How Much it Costed would have been nice. I know there was an Estimated Cost but I don't think I knew Exactly how much it was when I left there.I know I left it with more gas than I got it though. But the guy was very helpful. Good experience.
RONALD EThese vehicles needs to be sanitized. Especially now that we are in this covid issue.
ANDREWJ Jnone
Oboerhiri EThe gas odometer wasn't correct
MICHAELW WThe guy was taking long and I explained that the paperwork he gave me was different from my reservation. So he said let's go to the van, he got inside and backed up to another car. The ladies got out and told him he hit the car and he asked me for 20$. She called the cops and a guy who owns an auto shop just happened to pull up to diffuse the situation. He stated 250 could cover the damage. The guy called his boss and gave the lady her money. I made sure I took all the pictures right before this happened so he couldn't even blame me but he would of Of I didn't take pictures.
LAMARR MVery professional and friendly staff.
Jagdeo DNothing everything was perfect the staff was very nice and professional they took they time with me no rush was real helpful. The BEST will come back and tell friends. Thank u
Sean HGreat service
Bobby GThe web portal is terrible. Using the app is even worse. It is unfair of uhaul to have such horrendous support for your employees at the locations are so efficient and helpful. I will heartily recommend the location, but not uhaul in general. Being the only show in town is all that keeps you open as a business in my opinion.
James DWell I never accepted coverage because I have my own renters insurance. But magically I had to pay for coverage I didn't select. For that I'm not renting here again, c c rental is better
IANL TGood job
RUDYV HFor the most part the service and was ok. The horn didn't work and it needed windshield wiper fluid. They need to make sure the vehicle is clean for the next customer. I would rent from them again.
WAYNEN BVery good service at this location.
Francis MThe van was very dirty and the clerk was an asshole never again at this location
William LDoing everything myself on uhaul.com made everything fast and easy!
Jeremy RVehicle had garbage from previous user .
Shernette MNot really
Angelo JEverything was gr8
Nadine DIn my opinion everything great service is excellent
Mahindra RService was great
Mahindra RMukti is not fastidious but they are very convenient to me. I live by Baisley park's Foch end.
Hugh WBe sure to check your fuel gauge and tell the staff before you leave - as a verbal indication ‘that the tank is full’ dropped by 1/8 for only 18 miles total.
Sabrina FI was over charged $30 and when i returned to inquire about the charge the "manager" had just left and he was the only one that could fix the situation then his workers said i had to call customer service to fix the issue when i asked for the # he gave me the road side assistance # then when i told him thats not customer service he provided me with a personal # and to make matters worse i SETTLED with the truck that they had because it was NOT the truck i reserved online it was a smaller van, the back was dirty with leaves and other dust, the seatbelt indicator sound was on regardless if BOTH seatbelts were clipped in. This has been unbelieveable the worse experience i had with a mocving company and for this to be my first time using uhaul this will definitely be the last. Its an extremely bad impression on your company when you offer theme thru a second hand retailer. And the issue of my refund still is not resolved.
Queen WThey didn't explain. Only wanted signatures.
MAHLON PMandate that the vehicle is cleaned prior to returning the vehicle or you will incur fines. Their should be more sizes too pick from as well....maybe smaller cargo vans...
Marlon MIts located in a gas station, so being that it was a Saturday and most of the customers were coming in three four, five times a minute, to buy gas it was pretty hectic and I had to wait a bit before I was serviced. However, the clerk apologized for waiting. They were courteous, professional and the van was spotless. I would recommend it.
craig sThis location was convenient. But it's just a local gas station that offers U-Haul rentals. My van wasn't returned clean and had a white milky residue throughout the entire cargo area. There wasn't another vehicle available so I had little choice as I had to move out that day. I used garbage bags to prevent the substance from getting onto my items. This was a poor experience and not what I expected. This van should have been properly cleaned before made available to rent.
SERGIO MMy reservation was verified before I arrived at the store but the clerk stated otherwise. I made a mistake which turned out to be a good thing because they accepted my appointment. The clerk at the store was only responsive when I said I would call u haul and find out what happened to my reservation. Poor service. Needed the truck but not going back to this store.
JEROME FThe location I reserved first had no vehicle, I reserved it the night before & no one even called me in the morning about unavailability. When I called the customer service they told me the pickup location I choose does not carry any uhaul but they are still listed on your website. When I called the customer service their response in locating the next available van & pickup location was terrible. I'm really unhappy with the overall experience. I'd definitely think twice before using uhaul next time.
Rashedul AYou very good no need enythimgs
HANIF MThe Van inside smelled like it was used to transport fish before. I used the van to move clothes and bed they all stink of fish, most I tried washing and it stinks still, the bed I have to throw away.
DAVE S