Customer Reviews for Muffler Masters
(U-Haul Neighborhood Dealer)

284 reviews

610 S Main St   Taylor, AZ 85939

(928) 536-5624

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 536-5624

610 S Main St
Taylor, AZ 85939

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome customer service

NORALY ISHEIM 
Rating:
3.0

I had to return the U-Haul in person, because the app would not recognize the location.

Dondy Brinkerhoff 
Rating:
4.0

Customer did not leave a comment.

wade Damms 
Rating:
5.0

The owner was friendly and helpful.

Lewis Noble 
Rating:
5.0

Very easy to find location. Staff was very helpful.

Robert Morris 
Rating:
5.0

Chris is a great guy, very helpful and accommodating.

GEORGE MACLEAN 
Rating:
5.0

Very helpful, got me taken care and on my way. Drop off was easy! Have used this location in the past too, always a great experience! Will use them again. Thank you!!!

Kerry Meyer 
Rating:
5.0

Rental went smoothly. Kris made it all amazing

Brandon Hensley 
Rating:
3.0

Customer did not leave a comment.

Mike Powell 
Rating:
2.0

He asked if I was dropping of. I said yes he asked if I swept and topped of I said yes. He took keys and that was it. Not friendly, or socal.

Linda Clark 
Rating:
2.0

Dropping off is kind of concerning only because somebody's not always there to checked in 2 days later, Then they tell you trailer is not there. And then they're looking at the wrong invoice so that kids straightened out then they bill you for the other 2 days that you already had it back and then you gotta call them and have them fix it.

Justin Ranft 
Rating:
3.0

Customer did not leave a comment.

JIM DUNMIRE 
Rating:
3.0

Customer did not leave a comment.

Robert schnieder 
Rating:
5.0

Customer did not leave a comment.

DAVID GASTINEAU 
Rating:
1.0

Person at Muffler Masters spent the whole time on a personal phone call and got annoyed when we asked for help. No help hooking it up, or securing the car, even after asking for assistance. We’ve never transported a car before so we wanted to feel secure and be sure we were doing it correctly for the safety of others, our car and uhaul’s equipment. We had to stop at a mechanic shop down the road and ask them to double check that we secured everything correctly. We did, thankfully. This Muffler Masters is a horrible place. Will never rent from there again!

Marie Stuart 
Rating:
5.0

Amazing experience indeed! Thanks for everything!

Justin Myers 
Rating:
4.0

Customer did not leave a comment.

Matt Zielinski 
Rating:
5.0

Chris was courteous and professional.

Kyle Miller 
Rating:
5.0

Customer did not leave a comment.

Valerie Beck 
Rating:
4.0

Customer did not leave a comment.

Jacob Ollerton 
Rating:
1.0

The attendant was uninterested, and unhelpful.

Michael Gahn 
Rating:
3.0

Customer did not leave a comment.

John Eaton 
Rating:
5.0

Super friendly, and easy to work with. Great experience.

Kathryn Matott 
Rating:
5.0

Customer did not leave a comment.

Robert Montgomery 
Rating:
3.0

Customer did not leave a comment.

Noah Whittle 
Rating:
3.0

very friendly and helpful

LARRY COOPER 
Rating:
5.0

Customer did not leave a comment.

Kyle Miller 
Rating:
5.0

Keep up the great work!

Phyllis Ouellette 
Rating:
3.0

Returned after hours - hard to say.

Dolores sawka 
Rating:
5.0

Customer did not leave a comment.

Shane Jackson 
Rating:
5.0

The online/phone Uhaul agent gave us a pick up time that was about 45 mins too early. Not good that they did not communicate with the Taylor AZ operator. Aside from that the rental went A-OK.

Kevin Hogan 
Rating:
5.0

Customer did not leave a comment.

Michael Bryant 
Rating:
5.0

Good, however, it took me 3 stops to find this location. Google Earth shows it near a grocery store. I had to make a call and ended up at another Uhaul...still wrong one. Someone needs to have Google or whoever where this address is. 3rd stop was finally the correct location. Very frustrating.

Laurie ward 
Rating:
5.0

UHAUL needs to communicate better with their facilities regarding inventory on hand. I reserved a truck online that was not at the location when I arrived. Kris resolved my problem and gave me extra time for the inconvenience.. Thank you Kris!!!

Stuart Karp 
Rating:
5.0

Customer did not leave a comment.

cheyenne mendel 
Rating:
5.0

Customer did not leave a comment.

John Kennedy 
Rating:
1.0

Torn wiper blades that kept coming off Location closed at 2 pm

Kym Meyer 
Rating:
5.0

Customer did not leave a comment.

KEVIN GARDNER 
Rating:
5.0

Issue with bill. Was over charged for 2 days when I only had the trailer one day. Now I have to go there and try and get a refund. Sucky ass auto system.

DENNIS DRURY 
Rating:
5.0

Customer did not leave a comment.

KEVIN GARDNER 
Rating:
5.0

Customer did not leave a comment.

glenn hamm 
Rating:
3.0

Customer did not leave a comment.

Sherri Turley 
Rating:
5.0

Mr. Neff was very friendly and helpful.

GEORGE BRYANT 
Rating:
1.0

To start, The man working there was working on someone's car and I had to wait for 30 minutes before he would check out the truck to me that I had already reserved and paid for on line. He didn't explain anything about dropping off the keys after hours. I had to figure everything out on my own. The truck itself had so much play in the steering that it was incredibly difficult to keep it on the road. When I dropped it off, I had to check it in on line or pay more for them to check it in the next morning. The on line check in asked questions and one was asking if I had swept the truck out. I said no because when I picked it up it had dirt and leaves in it so, I had to sweep it out before I could use it. I was charged for not sweeping it when I was finished (It was cleaner when I dropped it off than it was when I picked it up.) The guy that works there was very rude and probably shouldn't work with the public at all. For all of these reasons I will NEVER rent from U-Haul again.

Christina Sage 
Rating:
3.0

Customer did not leave a comment.

Drexel mills 
Rating:
4.0

Nice , small local business.

MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Al Callow 
Rating:
5.0

Customer did not leave a comment.

Patricia Sythe 
Rating:
4.0

Chris swept out the trailer...had sawdust in it.....he didn't check the lights though.... but they did work.....

ROBERT VELTRE 
Rating:
3.0

I was charged an extra $21 for something, that I wasn't informed about, prior to taking it from my Bank Account. Probably because the envoice said I had a half tank of gas, and I brought it back with just under a half tank, But if you look at my origianl statement when picking up the truck I disputed the half tank because it was just below half full and I pointed it out on my original invoice.

Rodney Haltom 
Rating:
1.0

No one was present for drop of in the middle of the day, a note was left on the door stating out to lunch and a phone number. I called, he stated he was over in the next town, and was rude about it possibly being returned in a less than good condition. Again, call if you want to discuss.

marcus mccarty 
Rating:
3.0

Customer did not leave a comment.

Dennis Tetley 
Rating:
3.0

Customer did not leave a comment.

claude hacker 
Rating:
4.0

Customer did not leave a comment.

BRITTANY GARDNER 
Rating:
5.0

Customer did not leave a comment.

Evan Grant 
Rating:
4.0

Customer did not leave a comment.

Jennifer Proctor 
Rating:
2.0

The location had a sign on the door that said gone to lunch so we waited over an hour and nobody came so we called the number on the sign to find out when he would be back and he said he was on a call . Just drop the keys and contract in the box and he would call me. Waited all afternoon and no call but received an email from U-Haul that it was done.

Lloyd McCurry 
Rating:
3.0

Customer did not leave a comment.

PHILIS ALLEN 
Rating:
5.0

Customer did not leave a comment.

Al Callow 
Rating:
5.0

Doing a great job!

Phyllis Ouellette 
Rating:
5.0

I was helped very well at this location, the problem I had was that I reserved a 26 foot truck and the day before I received a call saying that it was not available and they had no 26 foot truck anywhere close by. I ended up having to get a 20 ft truck and a small trailer, which together still isn’t even close to as much room as a 26 ft truck, therefore I ended up not being able to fit all my stuff in and had to have a friend drive another trailer full of my stuff all the way to Nevada which wasn’t cheap. So even though I rate both places good, because they treated me good while I was there, my overall experience with Uhaul absolutely sucked. I ended up paying over a $1,000 dollars extra in gas, and a friend two days of driving, just to get my stuff moved. Unless I get some kind of compensation for the pain it turned out to be I will never use Uhaul again.

Jared Black 
Rating:
5.0

Customer did not leave a comment.

al callow 
Rating:
4.0

Customer did not leave a comment.

STANLEY LONGWELL 
Rating:
5.0

After I checked out the trailer in Yuma, U-haul sent me a text with the address in Taylor, AZ to return the trailer: 102 N. Main St, Taylor, AZ 85939. When I went to that location to return the trailer, they refused to take it. I showed them the text from U-haul instructing me to return it to their facility. They still refused to take it. They advised that I would need to drive to another town 30 miles away to return it. Fortunately, we were able to locate a different U-haul provider in Taylor: Muffler Masters. Even though I was on Muffler Masters list and he didn't really have room for another trailer, he accepted the trailer. I was very grateful to Muffler Masters for helping me out and accepting the trailer.

Sarah Claridge 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MILLER 
Rating:
4.0

Customer did not leave a comment.

TuThi Quach 
Rating:
5.0

Customer did not leave a comment.

Brady OBrien 
Rating:
4.0

Check tire pressure on rental trailer dolly

WILLIAM PLANTS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COLE 
Rating:
5.0

This was a first experience with this Uhaul dealer and we were extremely pleased with the help and service we received. We would recommend them to others in a second. Thank you so much.

RICHARD JENSEN 
Rating:
5.0

Customer did not leave a comment.

WALKER ELLIOTT 
Rating:
5.0

The trailer I reserved was not at this location instead it was transferred to a location 50 miles away that’s 200 miles to get and return not acceptable I was not told of the change I’m very upset who ever did this and did not call me very bad business

Robert Glumbik 
Rating:
1.0

First of all I was supposed to pick up the U-Haul in Showlow Arizona, The trailer was not there they sent me to a Taylor Arizona which is about 40 minutes away service there was horrible no one was there to greet me I don’t know what to tell you I think you guys suck

NANCY FLAM 
Rating:
5.0

Excellent helpful friendly service, thanks Chris.

Oanh Son 
Rating:
1.0

Customer did not leave a comment.

GREGORY STEWART 
Rating:
5.0

KEEP up the GREAT work!!👍

Walter Ouellette 
Rating:
4.0

Customer did not leave a comment.

Douglas Schmidt 
Rating:
5.0

Customer did not leave a comment.

Robert Caddell 
Rating:
2.0

have people that know what they are doing check you in.

William Heins 
Rating:
2.0

Windshield not cleaned, possible soda spill inside the cab very sticky, also very dissatisfied with the Pinetop/lakeside site , lots of trucks on lot but was told none for one-way ,had to wait for a call from center location to be tolded only one available was in another town further to the East of where I was ??? Why is that??.

John Quinn 
Rating:
5.0

Customer did not leave a comment.

RUSSEL CROSSMAN 
Rating:
1.0

I under stand np personnel there although could not get internet site to go to return o I put keys in box hoped for the best

WILLIAM MATTISON 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY GREEN SR 
Rating:
5.0

Customer did not leave a comment.

David Sakievich 
Rating:
5.0

Customer did not leave a comment.

Amanda Austin 
Rating:
5.0

Customer did not leave a comment.

Patrick O'Keefe 
Rating:
5.0

Customer did not leave a comment.

PATRICIA FORST 
Rating:
4.0

Customer did not leave a comment.

Charles Laroue 
Rating:
5.0

Customer did not leave a comment.

BRANDI ARIAS VARNADO 
Rating:
5.0

Customer did not leave a comment.

Ronald Paisley 
Rating:
5.0

Nice guy he was busy but we didn't have much interaction. But he took good care of us

janice minton 
Rating:
2.0

the truck was dirty stank of cigarettes and there were cigarette butts in the ashtray. the back of the truck was dirty as well.

Jeremy feldman 
Rating:
5.0

Customer did not leave a comment.

Kelly Sandoval 
Rating:
5.0

One tire on trailer was low and we aired up

Jeffrey Steigleman 
Rating:
5.0

Customer did not leave a comment.

MARIE SEBASTIAN 
Rating:
5.0

Customer did not leave a comment.

Jerry Hunter 
Rating:
5.0

Excellent service

Loretta vogvanowicz 
Rating:
5.0

Everything was perfect.

Paul Martin 
Rating:
5.0

The best customer service experience I have had at any uhaul. Friendly and helpful. I would recommend this location to anyone.

Cathleen Cover 
Rating:
5.0

Customer did not leave a comment.

Stanley Maczka 
No reviews have been submitted for this location.

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