Bernard
Bernard S
Customer Reviews for Muffler Mart of Boston Inc
(U-Haul Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Justin from Muffler Mart was genuinely one of the best people I've ever interacted with. 10/10
STEPHEN LMore directions originally about when the place closes and when to get to the location. And what the original process is when picking up a U-Haul.
Jeremiah LThe gentleman who ran the shop was extremely courteous and professional, both at pickup and drop-off. He really made the experience great!
David PWe had a tire pressure light on at pickup. There were no problems with the rental itself but the pressure warning made it difficult to see the odometer. We noted this in the return.
Aubrey DGreat service!
BRIAN MI specifically rented from this location because Justin, the owner, is the best!
Kenneth CCentral servers for uhaul are a bit slow. Makes returning a truck online a bit tedious.
JAMES MAbove and beyond! Justin is awesome, thanks for the help!
Digna PThis location was great! Full service staff were extremely friendly and helpful. Rent the truck for a move..Justin pulled of the truck for me gave me a quick review of the gas and truck….even adjusted the mirrors for me. He explained to me the after hour truck process for drop off (which I did not follow) I had a very looonnnggg day and return the truck at about 8ish. Locked it up and dropped the key I went to the self check and my phone was dead. I checked but everything was locked up I decided I would call once my phones was charged..and drove off. About 45 seconds later I remember that I didn’t grab my pocket book in the truck. I PANICKED I said omg what if someone comes and grabs the truck so I turned around to I went back to station even cried from the stress and exhaustion lol. When I get be Justin is ther and also looked panicked. He had called my emergency contact! I thank him and really appreciate his kindness. GREAT GREAT!!
Wendy GThere was no concerns or problems
JERNARA DMake it easier to use information (address and license info, for example) from a past account. That way I would not need to resubmit all the paperwork each time I rent.
Stephen Hthey were great!
Peter VWas amazing
Jerry JGreat assistance during my pickup. Very nice customer service!!
CAROL MSuper handy. Easy check in and out. Friendly, amenable. All good!
Louise PEverything was perfect thank you so much
MELVIN HHeadlights were out, making it extremely dangerous to drive the hour we had to in the dark.
Emily BAlways fast friendly service at this location and excellent advice about solutions when needed.
BRIAN MOff all the U-Haul in this area this is the only one that people will treat you with respect and patience
Sara PJust excelent service
JOSE OUhaul wasted half my day and promised compensation but charged me more than expected.
Jazmyn JRequest moving equipment but it was not in the truck however I was charged anyway. Spoke to a U-Haul agent and was assured it would be refunded upon return. Two days after return and it’s still not refunded.
Brian OJustin was awesome at site for check out
Seanna GEasy set up (pick up and drop off) and very friendly client facing personal.
Victor DThe costumer service was top notch and I got want I needed to get done quickly and I appreciate that. The truck we not perfect but it beyond suitable for me needs.
DeBorah ALocation is ok, van is ok, and even the customer over the phone was OK but the overall check in/out process was very confusing with no instruction or staff on site to help. Ended up wasting about 90 min trying to figure out steps and how to while sitting in the parking lot at the time I should have been making use of the rental van.
SANG LThere is no communication between on line customer service and this location manager. I was forced to return the van on 8/28 but my reservation approved and scheduled to return on 9/1. Very disappointed.
BRANDON YI had an emergency and needed a rental for 3 hours on the busiest weekend. Manager was able to squeeze me in to a sold out schedule.
GARY SI was never able to pick up my U-Haul the keys were not placed in the key lock box at all.
JUSTIN RCancelled my order without notifying me and I found out when I arrived at the location and had to spend an hour on the phone with Uhual to get it reinstated. Once I got the truck, the dolly I paid for wasn't in the truck and I got charged for it
Oleg VThe rental process is very cumbersome. The app couldn't determine my location so I switched to the web and finally was able to get that accomplished. Getting the key - how to open the box - very confusing. I left another couple there and don't know if they ever figured out how to get theirs.
JOHN L1. The location did not provide a dolly which was reserved at the time of booking. When called customer support about it the best that could do was provide with $7 refund. But The question isn't about 7 dollars it's about all the inconvenience that was faced during move-in/moveout. Highly disappointed. 2. The vehicle photos in the app didn't match with the vehicle provided. When I tried to update the photos, the app logged me out. And when logged in again, it showed that trip has already started and I wasn't able to upload the photos. 3. Lots of problems with the vehicle: Praking break liver was tilted on the bottom. The van was showing working like "need to replace engine oil" and something about service type and tyre pressure. The right rear blinker wasn't working. THE MIRROR WAS FIXED BY DUCT TAPE!! 4. Even after calling customer support and getting assurance of not being charged for dolly, I was charged for it. I had to call again in order to get the charges removed. 5. The fuel at the time of collecting the van, was very very low. I don't mind refueling and returning the tank at the level it was but provide the vehicle at least with 1 of the 4 bars. My roommate booked a home depot van. When I rode it, it was much more comfortable. They also provided a complementary dolly (they do it for every booking!) and also the customer service was great. They open at 6 am, close at 8pm. + you can return the vehicle till 10PM as customer support staff in available till 10PM. I would prefer home depot rental any time in the future. Cherry on the cake, THEY PROVIDE UNLIMITED MILES AT NO EXTRA CHARGES!!
Shrijay KVery Friendly Staff
Richard RThe pick up process was extremely easy and the person helping me was very helpful.
Darcy BSuper easy pick up and drop off! Great experience overall
Christian FLiterally the most perfect place to rent a U-Haul
Cameron AThe van had no gas in it, the left side mirror was cracked and taped on, the rear left turn signal was out. The van on the app didn’t match the van they gave me, I couldn’t return it through the app because it said the mileage doesn’t match. There were no furniture pads even though it said there were online. Ridiculous that it cost $80 to use a vehicle that’s legitimately dangerous and would not mass MA inspection.
Nelson AExcellent
MOHAMED HThe staff at Muffler Mart are awesome!
Kalamu KIt took an hour to get the vehicle. Then what was the point of the online check in process??
Lori NEasy pick up. Justin (Ops Mngr) was very nice / helpful. Guy (wish I got his name) who checked me in after was also very helpful, friendly, and customer focused . Such a rare and welcome experience these days. Great location. Solid team!
John NThe app wasn't working when we went to pick up the truck, which I don't think was the location's fault, but they also weren't willing to help us until we had a U-Haul representative call them. We've also had issues picking up trucks every single time we've used this location, so there's definitely something wrong with their process.
Cadence SThere were cardboard boxes, plastic bottles, and a lot of dirt left in the vehicle from previous use.
Ashlee RNone at this time
dale cGood
Cesar GEverything was as easy and perfect as usual.
Anthony RThe location was convenient and the equipment was clean, but trying to navigate the mobile pick-up was a true nightmare. After two hours of struggling with the app and the mobile browser site, eventually calling the customer service line for assistance, I was finally able to confirm pick up, but trying for so long on my own to access what was advertised to me as a convenient and simple way to rent was incredibly frustrating and disappointing. I experienced similar difficulties when trying to return the van, but called customer service immediately since I had learned my lesson earlier. Multiple representatives confirmed that several customers had been complaining about the app not working and had been experiencing difficulties with mobile pickup/return so it wasn't just me. In many ways, I wish I had been offered some monetary compensation for all the difficulties, since the process took extra time out of my day (with the delayed start) and having to deal with so much without an offer of some compensation for the difficulties was a bit fo a letdown.
Mirabella PThe van was empty of water window
Idionelly BJustin was so professional and helpful. Definitely made my experience easy
Cynthia MIt was hot!
David EJustin had great humor and excellent customer service! While I hope to not have to move again in a long while, would definitely rent from here again!
Xzaivier CJustin was so kind and helpful! Truly made this the best experience I've had with Uhaul. Cannot overstate how great his service was.
Julisa FNothing you guys are doing very great keep up the good work
Ronald CGreat service. Would definitely rent from this location again.
Jeanne WLove the understanding and HELP!
Pamela HGreat Customer Service!!!🙂
Phyllis MBad neighborhood, not well lit, outdoor remote pickup only. The equipment leaked in the attic and only superficially clean on the inside. You changed my pickup location but all the moving materials were still at the ORIGINAL pickup location, so I had to drive across town and pick them up. Why weren't the moving materials ALSO moved when you changed my pickup location?
ANDREW LEverything was excellent and the truck the only problem or issue that I had it was to return the key with the app I could not download the picture that I was required so that was my only concern but besides that everything was excellent I will and I do recommend it and if I need it in the future I will contact you again thank you very much.
rosalina BOverall the experience was great. The folks at Muffler Mart were super helpful and friendly, definitely recommend. Only comment for improvement that I have is that the windshield was very dirty / cloudy. Made it hard to see with the sun glare at times.
Kevin MAbsolutely cheats you are You first add surcharge without authorization Then you charge me for fuel and fuel surcharge Horrible experience
Piyush GOne thing your staff need is to explain to the customer all the different charges or go over the contract. I was surprised to see
david rLocation was perfect for my needs. Justin, third generation in the business, was absolutely terrific to deal with. Despite the pouring rain, he pulled the truck out for me, had me hop into the driver's seat, and showed me where the wipers, hazard lights, headlights, gas cap, etc were all located before I pulled out of the lot. When I returned the truck five hours later, (and at the very end of his work day) he was equally great. He didn't make me feel like I was keeping him late (even though I was), asked how my day went, was I happy with the truck, etc., and chatting about areas of Maine (where I live) that he knows and loves. Justin made this, hands-down, the best UHaul experience I've ever had - and I have rented trucks and bought packing supplies from various company locations for decades.
Kathleen PIt was very easy to pick up my truck. I was having difficulty with the phone app and manager Justin immediately stepped in and checked out the truck. He then helped me adjust the mirrors (impossible to do by yourself). Everyone at the shop greeted me with a smile. An exceptional experience.
Molly ALove U Haul service, but next time I'd definitely use a location where I actually talk to people.
Novel TJustin was incredible from start to finish. He made the process of renting a vehicle beyond pleasurable. I can’t aait to rent again from him at that location.
Scott L