El cliente no dejó un comentario.Mateo S.
Muffler Mart of Boston Inc
(Distribuidor de U-Haul)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Best U-haul in Boston. Great customer service. Made moving so much less stressful. ¡Gracias!Elissa E.
To send an email and confirm if doing a before hours pick up what information you will need in order to take the truck.Matthew H.
The check in process is clunky and not user friendly. There is a single email sent when the reswrvyis made, there is no confirmation of purchase in it, no details of the reservation, and no code to obtain the key. All of that is done after a long arduous process on the u-haul website. Just send the information in the email and make it easy for your customers to so business. I will not be renting u-haul again.Tyler R.
This was my first time renting from Uhaul, and I'd never do it again except as a last resort. The website didn't work properly on my PC or phone, so I wasn't able to upload my drivers license and had to go inside the location. Inside the person who helped me wasn't wearing a mask, though he found one and put it on once I asked him. The keys they gave me were for a van that was boxed in, so I had to come back in to get a vehicle moved. The van had damage on all sides that wasn't shown on the website, but I wasn't able to upload new photos to document the damage. There were $17 worth of taxes and fees added to the amount on my credit card authorization, so my $19.95 rental was already $78.67 at that point. I photographed all the damage on the outside and checked the gas level, but I should have photographed the mileage, because it was wrong. I made one trip to my new place, less than 20 miles round trip. When I went to return the van the next morning, the location was closed even though their hours list them as being open on Saturday. I still couldn't get the website to work to check the van in, so I was charged a $20 after hour fee. It was pouring rain and the gas gauge was just under 5/8, but I was charged a refill fee for 1.5 gallons of gas. I was also charged for $70 for driving 64 miles, even though *I drove 19. So my total for making one trip to a place 8 miles away was $155. The manager of the location was willing to refund the gas fee and after hours fee, but not the mileage. I called Uhaul's customer service line, but I'm waiting to hear back. Other than the van driving fine, everything about this was WAY more expensive and stressful that it needs to be. I can't believe they even advertise this as a $19.95 rental when the tax and fees alone guarantee that it will be twice that price, even without mileage or damage coverage. Definitely planning to tell anyone I know who is moving to avoid this location at all costs.Rachel L.
Only issue was license plate holder is about to come off the cargo van i rentedDarryl B.
Operations Manager, Justin, was very helpful.Richard D.
Just please let us know that if we come early, we may not be able to get keys in a timely manner through the app.Kevin R.
It was easy to rent they where friendly very helpful took great care of meDAVID H.
El cliente no dejó un comentario.Robert D.
The person who assisted us was very respectful and honest. Gracias.Manuel M.
El cliente no dejó un comentario.SANGGYOO L.
El cliente no dejó un comentario.Abdirizak A.
UNSAFE, THE DRIVER DOOR WAS BROKEN AND INDICATION OF DOOR NOT CLOSED! I COULD HAVE FELL OUT ALONG HIGHWAY! VEHICLE DAMAGE, SO I SHOULD BE (COMPENSATED) OR REIMBURSED HALF IF MY $$ BACK.Veronica D.
El cliente no dejó un comentario.Stephanie R.
El cliente no dejó un comentario.LASHANDA W.
This place is the best!ELIZABETH R.
El cliente no dejó un comentario.Michelle B.
El cliente no dejó un comentario.MARK L.
The guys were really niceJon R.
Justin was extremely friendly and very welcoming. He made it obvious that his first priority is customer service and making sure the customer is comfortable. I would DEFINITELY be renting from him again in the near future for all of my U-Haul needs.JESSICA L.
El cliente no dejó un comentario.Kirkwood L.
El cliente no dejó un comentario.Edward G.
I was very disappointed that it took 30 minutes to activate and use my account before I could open the Uhaul. I wish I had had notice, because it threw off my very tight schedule for the day.Gabrielle H.
The folks at the location were friendly and helpful, and the movers I hired through Uhaul were great -- thanks so much! The website/app almost worked, except where it tried to give me a van that had already been assigned to someone else. When returning the van, there was mention of an "EZ Fueling" option, which I would have preferred to refilling the tank myself, but there was nowhere to sign up for that option and the website wouldn't let me return the van with less gas than it started with, so I had to leave the dropoff site, get gas, and come back. Making it easy to sign up for EZ Fueling and/or understand how much to refuel would be helpful.Elise S.
Great customer service at this location. It was clear that they cared about their customers.Karen M.
The trick was in good condition and the gentleman (Justin) provided great customer service. However, we ordered 24 blankets and they only had 12 in stock. Unfortunately, many of those 12 blankets smelled like mold/mildew.CAROLYN SUE P.
El cliente no dejó un comentario.CAMILLE H.
El cliente no dejó un comentario.Mukund W.
The UHaul app on my Android device, was not working properly while trying to return the truck. I had to login on my friends IPhone and do the process from his mobile. Dont whether thats my mobile issue, but something I thought should notify you aboutJAYESH I.
El cliente no dejó un comentario.JAMES S.
The cab was very clean but the van bed had dirt in it, making it necessary for me to put a drop cloth down to protect my furniture and mattress. When I turned the van on, it was said "Oil Change needed". I also had requested a furniture dolly, utility dolly, and furniture pads, and none of those items were provided.Allison C.
El cliente no dejó un comentario.Mary T.
Thank you kendrick and Javier! You helped us out so much.William A.
El cliente no dejó un comentario.Li Z.
This was an excellent experience. Justin, the manager, was great. Got me in early, easy transaction, walked me through the truck and was there to meet me on the return. Exceptional customer service. Truck was clean and in good shape as well..David B.
getting into the parking is a bit difficult for the trucks in such heavy trafficAndy M.
I'm not sure if I would recommend the location. It was central and easy to find. Parking was a questionable thing. Forewarning is needed when using the app. At no point I remember was I made aware that the app account requires an alternative contact or a valid passport etc. even after experimenting with the app. It would have been nice to know and do ahead of time so I didn't waste 30 mins of my rental time. Return was so much easier.Victoria D.
Good serviceBENJAMIN G.
Uhaul ðŸ‘MARIE M.
El cliente no dejó un comentario.Julie P.
The person in charge here are great friendly and very helpful there the best I strongly recommend this location.Dwight M.
It took almost half an hour for the â€œapproval processâ€ to go through. If we reserve equipment for two hours why are we waiting for half an hour during our reservation time for your approval process that takes forever??Lynn E.
Don't park vehicles so close together and expect customer to see if there is damage.Nicolas M.
They were super helpful.ERIN G.
The service was friendly and hassle-free. We were in and out quickly.WINSTON M.
You were SO helpful and so accommodating! You put me at ease to drive and deal with the craziness of moving, and I appreciate it!Kathleen M.
Great customer service by Justin. Good personBERHANE G.
Justin and his dad Seth are the best!Allan G.
Justin was amazing - I was so grateful to have such a kind interaction amid all the stress of moving. Check in and check out of equipment was very easy and he was super helpful in all aspects. Thank you and I would love to come back to rent here again.VICTOR Y.
El cliente no dejó un comentario.WILLIAM P.
Justin was kind, friendly, and accommodating! He helped me identify what vehicle was best for me and was understanding about making a slight change to my reservation on the day-of. Moving sucks, but this place made it so much better! ¡Gracias!Elena O.
El cliente no dejó un comentario.RICHARD W.
Nothing! This was the easiest experience I could've asked for, and the owner of Muffler Mart was both extremely helpful and friendly. ¡Gracias de nuevo!TYLER D.
Justin was exceptional, knowledgeable and friendly. He made this process the best I have ever had at a UHaul.TITO J.
The virtual check-in process was terrible. It took us almost an hour to get it to work properly. Once we got to the location, we spent a solid 15 minutes trying to figure out the checkin on our phone before we gave up and called the help line. 20 minutes later we got a hold of someone who flipped something so we could checkin...... argh.Bradley R.
El cliente no dejó un comentario.Grace R.
Store Manager Justin is the best!Allan M.
Very pleasant experience at Muffler Mart, thank you!Carolina M.
El cliente no dejó un comentario.Phyllis M.
El cliente no dejó un comentario.GESIBELA S.
El cliente no dejó un comentario.Yvon W.
I did my moving without any issues, great equipment, the Clerk Justin was very helpful.OSCAR R.
Justin is the best. Thank you!ANDREW R.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.MAGALIE N.
Customer service was great. Might want to only let one person in office at a time right now. Otherwise perfect.AMNON L.
This location is perfect for the neighborhood. The staff is friendly and accommodating. This is the only location I use in Boston.JACINTH C.
El cliente no dejó un comentario.Lakecha S.
Easy access, u-haul was not primary business at this location, but it was well identified and helpful staffNorman D.
El cliente no dejó un comentario.Grace B.
Excellent customer service. Very helpful and friendly. Will definitely return and recommend to my friends.SARAH K.
Fix your app. it keeps crashing on android and runs slow. it's probably 4x the size and draws 4x the power that it needs. UI needs work as it is not intuitive.Matthew Y.
I was quoted a price online and I called the location to confirm and they told me the same quote. The next day when I picked up the rental it was almost three times more than what I was told.Allan H.
This was the best UHaul experience in the 10+ times I've rented a truck.Ryan E.
Justin was awesome. It was easy check-in and check-out. Thanks for you help JustinJorge S.
App was confusing for online rental it was more involved than advertised.Melanie A.
Rates seemed very high. I expressed my disgust at paying $187 to drive 70 miles from Boston to New Bedford.Karyl R.
Personal amableLuis P.
El cliente no dejó un comentario.Vivek M.
El cliente no dejó un comentario.joseph F.
Justin was sweet and a total gentleman. He was very thorough, his attention to detail was impeccable. The process went smoothly, thank you very much.Ivis A.
Everything was perfect except the windshield. Inside and out the window had to be cleaned a bit better by me so I could see.Christopher P.
El cliente no dejó un comentario.beth R.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Zakiyyah J.
When returning the truck, I was not able to share my location. Fix that.MANUEL T.
Clean Uhaul, quick, easy, friendly staffsophia H.
customer service in relation to returning the rental vehicle is poor as in reference to the online return process.clive E.
El cliente no dejó un comentario.Constantinos S.
El cliente no dejó un comentario.Elena J.
El cliente no dejó un comentario.Hannah P.
Move Uhaul associates need to have their great costumer service!Yvette J.
El cliente no dejó un comentario.David B.
Very helpful and friendly! Went above and beyond to make things smooth for me.Erryca R.
El cliente no dejó un comentario.Khari B.
Justin was a great help, very nice and thorough.Ryan B.
Justin assisted me and made every effort and succeeded at making this experience a great oneTikeysha M.
Justin was very helpful and accommodating! Definitely recommend!Marissa R.
Great customer service at this location, Justin was very helpful and made my pickup a breeze A++++Juan G.