Customer Reviews for Mud & Snow Inc
(U-Haul Neighborhood Dealer)

90 reviews

28 Oak St   Deposit, NY 13754

(607) 467-1155

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 467-1155

28 Oak St
Deposit, NY 13754

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William Young 
Rating:
5.0

Customer did not leave a comment.

William Young 
Rating:
5.0

Customer did not leave a comment.

Raymomd Schneider 
Rating:
5.0

Customer did not leave a comment.

Michael Angiolillo 
Rating:
5.0

Customer did not leave a comment.

Kevin HagueSchoonmaker 
Rating:
5.0

Customer did not leave a comment.

William Young 
Rating:
5.0

Very friendly, excellent equipment, in great shape. Will definitely go back.

Michael Colello 
Rating:
5.0

Customer did not leave a comment.

Franklyn Seely 
Rating:
1.0

Customer did not leave a comment.

Nikolay Yushuvayve 
Rating:
5.0

Great service all around and absolutely no complaints.

Benjamin Matthews 
Rating:
4.0

Customer did not leave a comment.

Norman Teeple 
Rating:
5.0

Not a thing. Great people to do business with and a brand new truck. What more could you want.

Glen Holden 
Rating:
5.0

Customer did not leave a comment.

Michael Angiolillo 
Rating:
1.0

DO NOT USE UHAUL….they will charge for many extra days on your rental and ignore every attempt to contact them. Then charge you for transferring the equipment to another state. This company is an absolute fraud

Alex Schick 
Rating:
5.0

Customer did not leave a comment.

eileen robertson-rehberg 
Rating:
5.0

Customer did not leave a comment.

Joseph Solda 
Rating:
3.0

The truck was in excellent shape. The remote check in is cumbersome. I particularly did not like the requirement to provide 2 phone numbers for verification. Was ackward without prior notice and seems unnecessary after collecting so much other information.

Annette Feierman 
Rating:
5.0

Head down to the right of the building if dropping off after hours. You'll see all the U-Haul equipment on the right!

Mari Lynd 
Rating:
5.0

Windshield was broken. Not locations issue or fault. Just annoying to drive with a crack going along the whole window.

Stephen Lewis 
Rating:
5.0

Great product, Great price. Very friendly and very helpful. I would recommend this dealer to everyone.

MICHAELROBERT COLELLO 
Rating:
5.0

Customer did not leave a comment.

ROBERT TEMPEST 2ND 
Rating:
5.0

Keep a tow dolly at this location.

MICHAELJAMES ANGIOLILLO 
Rating:
5.0

A " new " and smaller truck would be a great improvement.

JOSEPHTHOMAS WORZEL 
Rating:
5.0

Great pick up service (Deposit, NY) and drop off (Salisbury, Ma)

EDSON COIMBRA-JR 
Rating:
5.0

Customer did not leave a comment.

JAMESM FAUST 
Rating:
3.0

Customer did not leave a comment.

Tomasz Maciejak 
Rating:
5.0

They were very clean n helpful

MICHELLE SWANCOTT 
Rating:
5.0

Customer did not leave a comment.

stephen corrigan 
Rating:
5.0

Customer did not leave a comment.

Tyler Goodman 
Rating:
1.0

Charged me 25.00 because the van had sawdust in it. Something that had to take 20 seconds to sweep out.

BRANDONJ SAUSNER 
Rating:
5.0

Customer did not leave a comment.

ROBINA MOYER 
Rating:
5.0

Customer did not leave a comment.

Stephen Maggio 
Rating:
5.0

No need to improve what already is excellent

THOMASKEVIN HERRICK 
Rating:
5.0

Customer did not leave a comment.

Dmitry Bokun 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLEIGH BRINK 
Rating:
5.0

Customer did not leave a comment.

Thomas Herrick 
Rating:
4.0

Customer did not leave a comment.

Fred Wist 
Rating:
5.0

Not call the customer an hour before the store closes and tell you that they changed the location of the pick up.. Then proceed to change your rate because it's their fault you have to now drive 45 extra mins away to the new location to pick up the trailer. I was extremely upset with last minute phone call and the location change.. Worst of all they charged me double because I had to go to a different location and drop off in a different location.. I find that very unfair to me because it wasn't my fault of the last minute change..

angela Behlen 
Rating:
5.0

thank you

Mary Donovan 
Rating:
4.0

Customer did not leave a comment.

William Voliva 
Rating:
5.0

Customer did not leave a comment.

Bruce Novak 
Rating:
5.0

Customer did not leave a comment.

Michael Angiolillo 
Rating:
2.0

Customer did not leave a comment.

DILLONJAMES ROUGHT 
Rating:
5.0

Customer did not leave a comment.

Steven Simmons 
Rating:
2.0

Very remote and difficult to find.

MAXRYAN REBHUN 
Rating:
4.0

Customer did not leave a comment.

ALLAN LEMON 
Rating:
4.0

Some confusion on where the truck was no fault of the pickup location

CHRISTOPHER NICOLL 
Rating:
5.0

I had no problems with Mud & Snow, my biggest problem is with U-Haul. I was called two days before my trip to pick up my trailer in a different location which doubled my trip time. When I was talking to the representative she told me she couldn't get a hold of the U-Haul branch I was trying to pick up my trailer, and that is why I was being switched. When I called they picked up on the third ring...I then had to go on a wild goose chase to try to find out if they had a U-Haul in that area, after 30 minutes of talking I found out they had nothing. Awful experience with the regional branch of U-Haul. Mud & Snow listened to me though and THEY were awesome, not U-Haul as a whole.

Robert Rauff 
Rating:
3.0

Customer did not leave a comment.

William Blanda 
Rating:
4.0

nice employee and prompt service

GAIL EVANS 
Rating:
5.0

Nothing this pick up place is excellent and friendly. Very helpful

LAURA WALKER 
Rating:
5.0

Customer did not leave a comment.

William Arnold 
Rating:
5.0

It was all excellent for me thank you

LAURA WALKER 
Rating:
5.0

Customer did not leave a comment.

michael Walters 
Rating:
5.0

Customer did not leave a comment.

fred stumpp 
Rating:
5.0

Customer did not leave a comment.

fred stumpp 
Rating:
5.0

Customer did not leave a comment.

Terry Raymond 
Rating:
5.0

Customer did not leave a comment.

Joao Gomes 
Rating:
5.0

The gentleman who rented the truck to me did a great job explaining everything. He was very pleasant, knowledgeable and very efficient. Great experience

Lynn Hartz 
Rating:
5.0

Customer did not leave a comment.

jason kerwar 
Rating:
5.0

Customer did not leave a comment.

Peter Mahoney III 
Rating:
5.0

Only problem is I wasn’t told name and address of this location. I had to call 800 number to get the drop off number to finally know who/where they were. Almost dropped off trailer at wrong location. Why?

Mike Angiolillo 
Rating:
5.0

Customer did not leave a comment.

Anita Raymond 
Rating:
5.0

Customer did not leave a comment.

Frank Dix 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SHAVER 
Rating:
5.0

second rental in a week from them. all was as it should be.

maxemillian corkum 
Rating:
4.0

Get smaller cargo trailers like 5x8 into this location

John Babiak 
Rating:
5.0

was as it should be. truck was ready on time, paper work was easily done, truck was clean inside. thank you made the move so much easier.

maxemillian corkum 
Rating:
5.0

Customer did not leave a comment.

John Cormack 
Rating:
3.0

Customer did not leave a comment.

Michelle Harris 
Rating:
5.0

Customer did not leave a comment.

Sandra Gomes 
Rating:
4.0

Customer did not leave a comment.

EDWARD HUNTER 
Rating:
5.0

Nothing Everything was great!

Robert Paterson 
Rating:
5.0

nothing. Location is great. service is good. great transaction. thank you.

maxemillian corkum 
Rating:
5.0

Customer did not leave a comment.

John Giannone 
Rating:
4.0

The clerk was sympathetic about the situation, but said he could not help with a refund or anything unless I had a tire replaced, or had to add oil, etc, Still, after reserving it 2 months in advance to ensure I would have a truck big enough, I was downsized to a 10' for the same cost. Please make this right. Thank you.

CAROLYN SHORT 
Rating:
5.0

Return process was streamlined and very simple. Once I had parked the truck, returned the key and was ready to leave, I realized I needed the truck one more time to move a local item to my home. I spoke to the uHaul personnel and they were more than happy to accommodate me. They returned the key, for the same truck I was driving, and I was able to move my last minute item. Before I left I was told, that when I return the truck all I need to do is lock the doors and drop the key in the after hours box. I just received my equipment return contract, and there are absolutely no unexpected monetary charges. Excellent experience!

WALTER O'HANLON 
Rating:
5.0

Customer did not leave a comment.

Jerry Ploehn 
Rating:
5.0

Was very helpful, don't change nothing

Charles Conklin 
Rating:
5.0

Customer did not leave a comment.

Edward Novis 
Rating:
5.0

Customer did not leave a comment.

doug ewing 
Rating:
5.0

Customer did not leave a comment.

Richard Snow 
Rating:
5.0

Everything was great and went smoothly Thanks

Steve Forgash 
Rating:
5.0

Plenty of parking, people responsible were there early and very accommodating.

John Brown 
Rating:
4.0

Everything was very satisfactory. Thank you.

brian lee 
Rating:
3.0

Trouble with computer at time of return

tim brandi 
Rating:
3.0

Have the equipment at the location where reservation was made, this is the 2nd time I had this happen to me with U-Haul. round trip added 1.5 hours to my very long day by having to go 36 miles out of way when reservation was made a location 5 mins from location of the move.

Russ Harris 
Rating:
3.0

Check out was easy and quick.

JASON kelly 
Rating:
4.0

We had reserved a truck and requested a hand truck and padding from the Oneonta Uhaul location at the end of May for June 25th. The day before we were to pick up the truck, the manager from the Oneonta location called to say they did not have a truck for us--we would have to drive to Deposit (we were moving from Oneonta) if we wanted our truck. This was distressing and inconvenient to drive an extra 40 miles each way to get the truck, and put us behind schedule in the moving process. Also, the requested a hand truck and packing pads were not available at either location. While the Deposit Uhaul and personnel were great to deal with, we will think twice before using Uhaul services in the future.

DANIEL FITZGERALD 
Rating:
5.0

Good people easy to work with. Nice truck

GLEN HOLDEN 
No reviews have been submitted for this location.

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