Customer Reviews for Mtn Home Service Center
(U-Haul Neighborhood Dealer)

677 reviews

359 E 9th St   Mountain Home, AR 72653

(870) 424-3393

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(870) 424-3393

359 E 9th St
Mountain Home, AR 72653

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RYAN M. 
Rating:
3.0

The return location process

BOBBY L. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

The service was extremely fast, friendly, and helpful! It was easy to drop the trailer off and get back on the road.

AUTUMN H. 
Rating:
5.0

Customer did not leave a comment.

RIC C. 
Rating:
5.0

Customer did not leave a comment.

CATHY T. 
Rating:
5.0

I rent from this location often and it's always a pleasure working with John Ingram. I could not ask for better service. I recommend him to everyone.

Bobby R. 
Rating:
3.0

Customer did not leave a comment.

Mercedes K. 
Rating:
5.0

Customer did not leave a comment.

deborah M. 
Rating:
5.0

Customer did not leave a comment.

Marty P. 
Rating:
5.0

The rep I worked with was friendly and nice-asked how our move was. Truck was clean, no issues.

CHARIN S. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Diana N. 
Rating:
4.0

Customer did not leave a comment.

SHELLI W. 
Rating:
5.0

Customer did not leave a comment.

JENNETTE H. 
Rating:
2.0

Service rep. was not very friendly. The hwy 62 location rep was very informative and a pleasure to work with, he just did not have a 15 foot truck, so we were forced to go to 9th stree location.

James L. 
Rating:
3.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

pave the parking lot

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Nat A. 
Rating:
5.0

Take all the steps to check out. Having all the moving stuff selected for me I didn't zero everything out and was charged 76.35 . Canceled the order and still waiting for my money to be refunded even though the order was canceled immediately. Not fair.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Truck was in excellent condition and service was also excellent the truck was waiting for us as reserved and was overall a great trip. Truck was the best I've ever rented no issues

Donald F. 
Rating:
2.0

Customer did not leave a comment.

Cathleen R. 
Rating:
5.0

very nice

Christopher B. 
Rating:
4.0

Windshield was filthy inside and out. Cigarette butts in cargo area. Right front tire had uneven wear.

Gerald G. 
Rating:
1.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Duane E. 
Rating:
5.0

This location is always has the trailer I need and it is very clean

LAMARCE W M. 
Rating:
3.0

Had to go around truck by myself to check out any damage. Owner was busy. Took pix of previous damage and showed to receive location. She said we would have been charged of the damage if we didn't have the picture.

Martin V. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Friendly service and unit ready when I arrived. Return was easy and quick. Great service.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
4.0

The floor could have been cleaner. Caused tracking into house on carpet.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

Dirk B. 
Rating:
4.0

Friendly older gentleman helped me rent a u-haul for the second time. Was great to work with both times. Would recommend.

Butts A. 
Rating:
4.0

We had a great experience renting a uhaul trailer from this location and will be returning happy customers if we find the need for a moving trailer in the future. The trailer was clean and well maintained. Good tires and clean. All of the lights worked and were bright. The fella working the uhaul site even helped us with the initial hitch-up. Thanks for making this service available as moving without a handy-dandy trailer can be a real hassle.

Charlene L. 
Rating:
5.0

John was very helpful in every aspect!

Jone S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Customer did not leave a comment.

Jenny H. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Let them know about no one there after 4 PM. Thank you!!

Eric S. 
Rating:
5.0

See previous comment

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jerry or Gail H. 
Rating:
4.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Leonard L. 
Rating:
4.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Have used them before, always excellent!!

Martin V. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
2.0

Customer did not leave a comment.

LAMARCE W M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
2.0

Super tight to get trucks in and out. Cramped office. Truck had trash under the seats that I removed so I wouldn't be charged for someone else's junk.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

garrett B. 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Billie W. 
Rating:
5.0

Nothing, they provided great service!

Margritte G. 
Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
5.0

Very Helpful individual running this office!

Barry A W. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Always great service.

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R. 
Rating:
5.0

Nothing. The rental was fast, easy, and the agent was very helpful and knowledgeable of U-Haul equipment and policies.

Howard W. 
Rating:
5.0

Thank you!

Robert C. 
Rating:
5.0

Really good price of renting truck. Dont remember the guys name behind the counter, he was a older gentleman and very polite and answered any question. Never snuck in any hidden fees or anything like other uhaul locations I've dealt with in the past. Thanks sir for the good experience!!!

Salvador B. 
Rating:
5.0

The truck was clean, but as soon as we loaded it, the AC stopped working. It was 96 degrees out with 78% humidity, and we couldn't cool off in between loads because the FREAKING AC DIDN'T WORK.

Elizabeth S. 
Rating:
3.0

It was closed on a Saturday.

Jaime S. 
Rating:
5.0

Very friendly/professional.

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

No improvement necessary. Pre-registered and was in and out in 5 minutes on the pick-up and same on the return. John did the hook-up on pick-up and disconnect on return. Equipment (6x12 cargo trailer) performed as it should.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

connie F. 
Rating:
5.0

Have rented here before . Very professional and as always great service . Thanks Jim

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Awesome experience. Exceeded my expectations. Customer service was top notch!

Shonda J. 
Rating:
4.0

We had issues with our after hours pickup and the lady who took my call and handled our issues was Extremely nice and patient. Excellent customer service. She is a great asset to your team.

Christina K. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

JOEY G. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Everything was great. Excellent service.

Bobby R. 
Rating:
5.0

Service was friendly and quick. The text I got from U-haul was confusing. It said I'd be charged $20 if I didn't do the mobile check in. By the time I read it it was too late, the keys were already in the drop box. Since I wasn't charged the $20, that was OK.

Rolf H. 
Rating:
3.0

Customer did not leave a comment.

Colton P. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
No reviews have been submitted for this location.

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