Customer Reviews for Mount Pleasant Hardware
(U-Haul Neighborhood Dealer)

819 reviews

249 Academy Ave   Providence, RI 02908
(Mt Pleasant Area)

(401) 454-8350

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 454-8350

249 Academy Ave
Providence, RI 02908
(Mt Pleasant Area)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Van was clean. It pulls to the right. When I was taking an exit it felt like the van was sliding to the right. When I changed into the left lane the van pulled right and then turned left. There was significance play in the steering wheel.

Vincent Cofer 
Rating:
4.0

Customer did not leave a comment.

JOHN JOYCE 
Rating:
3.0

My only problem was that when I returned the truck, the app could not pick my location to be able to continue with checking out. I called customer support and they told me that they need to transfer me to live support and live support was unreachable. I left the truck in the designated area, throw photos just in case, and call customer support to leave a note. At the end, I got charged for an extension that I did not ask and got a higher fee than expected.

Juan Gabriel Colon Torres 
Rating:
4.0

Customer did not leave a comment.

Joseph Cavanaugh 
Rating:
5.0

Customer did not leave a comment.

ANGELINA CORCINO 
Rating:
5.0

Customer did not leave a comment.

YAZMIN BONILLA 
Rating:
5.0

Customer did not leave a comment.

Zachary Etzel 
Rating:
5.0

Nada esta excellent

JUAN MEDINA 
Rating:
5.0

Customer did not leave a comment.

Maikel Mata 
Rating:
1.0

I believe I was overcharged, I need to call to speak to someone soon. As well as when my employee went to pick up the vehicle our reservations were changed, we were charged an additional amount and the people at the desk were incredibly rude and not helpful.

Christopher Morrison 
Rating:
5.0

Customer did not leave a comment.

Olayinka Olaitan 
Rating:
5.0

Customer did not leave a comment.

JAIRO MEDINA 
Rating:
5.0

Friendly young lady that serves me

walter delossantos 
Rating:
5.0

Customer did not leave a comment.

Doctor Wright 
Rating:
4.0

Customer did not leave a comment.

LOURENCO andrade 
Rating:
5.0

Everything was great.

elvin CAMINERO 
Rating:
5.0

Customer did not leave a comment.

OMAR PINEDA 
Rating:
5.0

Couldn't answer any of my questions. About when I give my deposit back for returning the truck. I'm still waiting for my deposit

Julio Gomes 
Rating:
1.0

I was charged for an amount I do not owe. I was forced to wait in the cold for 30 minutes, on the phone, all to retrieve a uhual key. Never had a problem with uhual for years, but after this experience, never using uhual again.

Steven Velazquez 
Rating:
2.0

The original truck had barrels and trash in it. Someone there mentioned they had just taken it on a trash/ recycling run. The people there were very polite/ nice about it, and did give another truck. The next truck had cigarette butts all in it.

Aminat adio 
Rating:
5.0

Great store and service

Denise Coleman 
Rating:
5.0

Customer did not leave a comment.

Angelo Ramirez 
Rating:
5.0

Customer did not leave a comment.

Samuel Nogueras 
Rating:
5.0

Customer did not leave a comment.

ANDREA MITCHELL 
Rating:
4.0

Customer did not leave a comment.

Cindy Northup 
Rating:
4.0

Everything was done well to accommodate and efficiently aid the customers.

DINO SMITH 
Rating:
5.0

Customer did not leave a comment.

Rayanne Ramsay 
Rating:
4.0

The security box need to be more secure and the keys don’t fit to go through inside the box,

Casemiro Raposo 
Rating:
5.0

Nothing

am chutekma 
Rating:
5.0

I love this location I always go There for a U-haul.

KERRION Lowell 
Rating:
1.0

The truck barely started. Got it with no gas and then when returned it then charged me for gas. Called and they said they wouldn’t charge us then they charged $20 for “oil and tires” something I have never been charged for at U-Haul and I rent them 1-2 times a week. Never coming back and reporting as fraudulent charges from this place

Blake Busch 
Rating:
1.0

Bad customer service

Jorge Fortes 
Rating:
1.0

Leave the keys in the correct van

yameliz montesino 
Rating:
5.0

Customer did not leave a comment.

Keno Mullings 
Rating:
5.0

Customer did not leave a comment.

Jesus Valerio Paredes 
Rating:
1.0

Parking lot unclean, weed overgrown, store supposed to be open according to hours on the door. Checking in to get the truck over the phone took almost 40 minutes for me to sit and drive a truck that smells like rancid urine. Offered price $19 is a joke as I paid over $60 to use it for 1 hour. It’s offensive how ripped off I feel about this situation.

Carolina Carnicelli 
Rating:
5.0

you cant improve ont he service and quality of the experience i had with Mt Pleasant.

MICHAEL SALVADORE 
Rating:
5.0

Customer did not leave a comment.

TAJON FOSTER 
Rating:
5.0

No problems getting my truck, easy and fast, i love these guys!

FRANKIE FORTINO 
Rating:
5.0

Your website is problematic when accessed from a phone. I could upload a picture of the front of my driver's license but not a scan of the back. I couldn't use your website to return the truck despite turning ON location services, and when I tried to access the help page, it was covered by a large questionnaire which I couldn't get rid of. Oh well, it all worked out in the end.

David Bettridge 
Rating:
5.0

You guy doing a great job

shawn pung 
Rating:
1.0

I pay $122 for 26 miles

Rabih Younes 
Rating:
2.0

Customer did not leave a comment.

ERNEST BIAN 
Rating:
2.0

The email that was sent to me said I would be able to successfully log-in and get my UHaul through the website. I ultimately had to download the app instead. Not too much of an issue. But the area I was in had terrible service so everything took a very long time. What should have been a 5-minute task took nearly 30 minutes.

Matthew Kapaon 
Rating:
5.0

The truck had a bit of a smell. Not bad but easily fixed with some febreeze between uses. The lock was broken that was chained to the truck but there was nothing about that on the initial walkthrough portion of the rental. Overall a very good experience with good service from Mt. Pleasant Hardware.

BRIAN CICCONE 
Rating:
5.0

Real easy pickup and drop off. Staff inside was super friendly and helpful.

Michael Murphy 
Rating:
5.0

Just keep doing what you do.

Cindy Northup 
Rating:
5.0

Nothing, Me Marc was great

Rafael Nolasco 
Rating:
5.0

Customer did not leave a comment.

Herlin Perry 
Rating:
3.0

Customer did not leave a comment.

Jairo Jimenez 
Rating:
5.0

Customer did not leave a comment.

Michael Pichardo 
Rating:
5.0

Customer did not leave a comment.

JESLYAN VAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

MIGUEL MORA 
Rating:
5.0

Very friendly atmosphere and kind.

Barbara Paige 
Rating:
5.0

Great service 👏 very convenient place 👍

DAURIS LEONARDO 
Rating:
5.0

Made renting easy and had the answers to all my questions. Can think of no improvement suggestions.

PAUL DUMAINE 
Rating:
5.0

Everyone was polite and very helpful. Luis made sure I was satisfied and happy with my rental. Thank you all for all your help. Exellent service at Mt. Pleasant Hardware.

wilfrank ceballos 
Rating:
5.0

Customer did not leave a comment.

Jonathan Alves 
Rating:
5.0

Customer did not leave a comment.

Antonio Sanders 
Rating:
5.0

Very nice service

Edin Moscoso 
Rating:
2.0

Location was fine and staff was helpful. It was awful trying to return though! We were having trouble uploading pictures through the app and website. Apparently it went through even though it had given me an error. So we had to call customer service and they were the ones that told us it did. When we picking up the truck, we were having issues upload the ID also. They need to fix that! The overall location is good and the staff was helpful.

Kenya Rivera 
Rating:
5.0

Customer did not leave a comment.

Bruce Bartel 
Rating:
2.0

Customer did not leave a comment.

Javier Junior 
Rating:
5.0

Customer did not leave a comment.

JOHN GARRETT 
Rating:
1.0

Customer did not leave a comment.

SAMANTHA CASTRO 
Rating:
3.0

Customer did not leave a comment.

Christine Lugo 
Rating:
5.0

Customer did not leave a comment.

Jhordis Castillo 
Rating:
5.0

Customer did not leave a comment.

Yaquelin Pereyra 
Rating:
5.0

Just show final bill sooner . Ty

THOMAS FRANCO 
Rating:
5.0

Good experience

Carlos Rocha 
Rating:
1.0

STOP YOURE DEALERS FROM ATTEMPTING TO STEAL EXTRA MONEY BY EXAGERATING AMOUNT OF GAS I HAVE BEEN WRIPPED OF MORE THAN ONCE AND CAUGHT THEM AT LEAST TWICE LAST TIME THEY REFUSED TO REFUND MY MONEY AND I HAVE PROOF WITH PICTURES OF HOW MUCH GAS I USED

peter bibby 
Rating:
1.0

I separated for a 15-foot truck and in the city of Pawtucket and at the last minute they left me with a 10-foot truck and I had to go pick it up in Providence almost 6 miles away, which they charge me as if it had been the that it looks bad from the point where I picked it up

yenny orozco 
Rating:
1.0

I was told if I returned before 11:15pm I would not be charged a late fee. Yet I was still charged a late fee. I disputed it and still no response. This companies a rip off

nick stravato 
Rating:
5.0

I rented till 8pm Store closed at 4 Didn’t realize had to use the app or get charged 20$ for dropping off at 6pm

Christopher sverapa 
Rating:
5.0

Customer did not leave a comment.

Carlos Rocha 
Rating:
5.0

Customer did not leave a comment.

arthur collins 
Rating:
2.0

The truck was the wrong one, papers didn't match up, blinker didn't work, it was a whole ordeal to rent and try and return and I just hope it went well. The self check out process is also confusing. The people at this location are extremely helpful and nice though, the location itself and the trucks just need work.

Liam Hamel 
Rating:
3.0

The location itself was fine, but the truck I had had a slight foul odor in the box and had a slight smell of cigarette smoke in the cab which I was not a fan of

Alexander Brown 
Rating:
5.0

Customer did not leave a comment.

LUIS FERNANDEZ 
Rating:
1.0

Truck was gross and in pretty bad condition inside and out. Not happy w the experience especially for the price i paid.

Ryan Rosa 
Rating:
5.0

Customer did not leave a comment.

Phillip Sedlon 
Rating:
4.0

Customer did not leave a comment.

James Mock 
Rating:
1.0

Reserved a truck over 1 month in advance and uhaul representative contacts me the day prior to pickup to say original pickup location won't had the truck. Closest location was 30 minutes away. Wasted 1 hour on move day to pickup truck which also caused additional fuel expense. I won't use Uhaul for future moves.

Christopher Jordan 
Rating:
5.0

Customer did not leave a comment.

MORINVILLE DESDUNES 
Rating:
1.0

Customer did not leave a comment.

Juan Garcia 
Rating:
3.0

As soon as I started the engine, the dashboard indicated to change oil soon. Not providing comfort for me for the rest of the day. I pumped in 5 gallons of gas to get the gas indicator to the 5/8 of a tank where it was when I got the van. The summary bill that was emailed to me showed only 1/2 tank full and charged me an extra $10.35 for the gas. I feel that I am owed $10.35.

ROBERT MCMAHON 
Rating:
5.0

Customer did not leave a comment.

Christian Van Buskirk 
Rating:
5.0

Customer did not leave a comment.

Kirby Walker 
Rating:
3.0

The truck inside smelt like extreme marijuana and took 2 days of cleaning and leaving the windows open to get rid of the smell. We rented from Uhaul because they are supposed to be non-smoking vehicles. We had to drive 900 miles with the windows open. Very very disappointed

Timothy Kearns 
Rating:
5.0

I wouldn't go anywhere else. The experience is flawless. I've been to the large uhaul center and everything was fine, but there's a very long wait to check in and out. Thank you!

Teresa Tracy 
Rating:
4.0

Wrong pass code was Provide si little late take truck but it's OK. He was fix an hour.

Song Lee 
Rating:
5.0

Customer did not leave a comment.

EDWINA BURTON 
Rating:
5.0

I’ve used Mt Pleasant Hardware to rent U-Haul moving trucks before. I highly recommend this location due to their excellent customer service. Super kudos to Brenda! I’ve moved out of their area, but honestly would still use them if at all possible. Our move was terribly stressful and done in awful heat, but they made it easier by just being kind and understanding. I can’t thank them enough!

Linda Ahlert 
Rating:
5.0

Customer did not leave a comment.

James Westbrook 
Rating:
5.0

Customer did not leave a comment.

MARIO IZZO 
Rating:
3.0

The engine check light was on which was concerning from the moment of rental. It would have been great if they could have gone over a few functional items - like the tow haul button, the mirrors, the back latch, etc. the height clearance etc. walk you through the basics don’t assume customers know. They were missing 2 of the rental items I had paid for and couldn’t figure out how to credit me back the $27. Seems like it should have been easy. I await my credit.

josephine eke 
Rating:
5.0

Customer did not leave a comment.

Matthew Doran 
Rating:
3.0

I took the location because it was a 10 minute walk away. The cup holder was dirty with loose tobacco I believe. The cab also had a coffee glass bottle stuck to the floor behind the driver seat along with a shipping box on the floor. The location is a bad location to have to squeeze out of with an over 15' truck. The trucks are tucked behind a narrow hardware store customer parking lot, leading into narrow busy downtown streets. As far as picking it up the employee I talked to inside was great. Then the owner/boss came out of no where and scrambled all his paperwork while telling him to hurry up. The owner/boss then took over and threw me my receipt while telling the nice worker to get out of the way...annoying when your paying 840 dollars for a one way trip to Maine, and just want to get concerns answered.

WILLIAM JONES 
Rating:
5.0

Customer did not leave a comment.

MINISTERIO INTER TIERRA DE AVIVAMIENT 
Rating:
5.0

Excelentes servicio gracias

Erick Morataya 
No reviews have been submitted for this location.

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