Customer Reviews for Mt Loafer Storage
(U-Haul Neighborhood Dealer)

781 reviews

1001 E 300 N   Payson, UT 84651
(Behind Post Office)

(801) 465-1721

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–4 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 465-1721

1001 E 300 N
Payson, UT 84651
(Behind Post Office)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–4 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Instructions for after hours return just had a QR code that lead to a dead website. No personnel or other instructions were there to help us. Had to rely on a random stranger who happened to be using the lot for their own purpose to even get in the lot to return the truck.

Steven Henrikson 
Rating:
1.0

The location we dropped it off to had a lady there that approached my wife and was EXTREMELY rude. We had a very long moving day and after being exhausted I had her return the truck which I now regret because the woman who approached my wife made her cry. THATS HIW RUDE SHE WAS! I cannot believe u would let someone like that into your organization. She should be reprimanded harshly. Unfortunately this has turned me away from your services indefinitely and will strongly recommend others to turn away your service unless I hear this woman has been let go.

Robert Platt 
Rating:
5.0

The lady at the desk at pick up was awesome and very easy to work with! Very solid experience!

Gaige Gibson 
Rating:
5.0

Customer did not leave a comment.

Ben Shapiro 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA MUNFORD 
Rating:
5.0

Awesome experience! Both U-Haul dealership managers were amazing to work with and very polite and helpful! Thank you!!!

Michael Merrill 
Rating:
3.0

No assistance available

Douglas Gelling 
Rating:
2.0

Very surprised to find that It was closed. We went about 2:00 in the afternoon on a Saturday. When I called the number no one answered. It was confusing.

Micheal Creel 
Rating:
4.0

Customer did not leave a comment.

James Hiatt 
Rating:
5.0

Customer did not leave a comment.

Cory Morrill 
Rating:
3.0

Customer did not leave a comment.

devin roundy 
Rating:
5.0

Customer did not leave a comment.

Nancy Unger 
Rating:
3.0

Location closed at 2pm on a Saturday! Tried to return trailer at 3:30 on Saturday and was encouraged to keep it till they were opened. Discouraged us using after hours drop off.

Daniel Doerflein 
Rating:
4.0

Customer did not leave a comment.

Mark Robison 
Rating:
5.0

There was nothing else that could have been done better. It was quick and easy. Thank for your professionalism.

Arthur Santore 
Rating:
5.0

Customer did not leave a comment.

Jann Sperry 
Rating:
3.0

The truck was very bad, very dented, rough running, would not use that truck again !!!!!!!

Larry Bounty 
Rating:
5.0

Customer did not leave a comment.

PATRICK STEVENS  |  Overall Experience 
Rating:
5.0

This was the only area that was able to provide me with a 26 foot rental. So glad they could help me out!

Doug Owens 
Rating:
4.0

When I got there, the truck that I rented wouldn’t start, so I had to jump start it. When was disappointing because it cut into my rented time.

Angie Thomas 
Rating:
2.0

I got double charged due to representative error and it’s turning into a headache to correct

James Hardman 
Rating:
4.0

Customer did not leave a comment.

James Kline 
Rating:
2.0

The oil pressure gauge dropped to zero pressure, so we stopped and added a oil until it was in range on the oil stick. Got back on the road and the oil pressure gauge would intermittently go to zero while driving down the road. Checked oil a second time, but it was still OK. Also the truck seems to have something that sounds like it is loose, but could not tell what it was, we just had to put up with the noise of the rattle. We wondered if the shocks on the truck were worn out, because the ride was quite bumpy and shaky? On the good side, the truck was clean and useful. Finally we are still waiting to see the final bill for our trip, it has not yet shown up in my mailbox.

David Perry 
Rating:
4.0

Customer did not leave a comment.

Michael Cheney 
Rating:
5.0

Customer did not leave a comment.

Becky Magalogo 
Rating:
3.0

The vehicle check In online didn’t work as it was supposed to. Had to call company and send photos in an email. The app just sent us in circles and had no place to attach photos. Drop off in the street leaves ample opportunity for vandalism and fuel theft. Seems like U-HAUL would want to provide a more secure drop off point. You would think during big moving time frames like weekends the facility would be open longer than 3:00 O’clock. Overall the experience was excellent. Great truck. Just need to make the drop off procedure easier and more secure.

Mark Palsgrove 
Rating:
4.0

Customer did not leave a comment.

Kaden Dell'Ergo 
Rating:
5.0

Customer did not leave a comment.

Darrin Hurdsman 
Rating:
5.0

Service was great 😌

Lizadel Guerra 
Rating:
5.0

Customer did not leave a comment.

Daniel Spotten 
Rating:
4.0

The people that helped were very good to work with and had the knowledge to help me I'd give them a 10 out of 10 score

Tom Oveson 
Rating:
5.0

Customer did not leave a comment.

Isaac smith 
Rating:
5.0

Customer did not leave a comment.

Tyler Pulido 
Rating:
5.0

Awesome people! 5 Stars!!!!!

Tom Perry 
Rating:
5.0

Super awesome people! 110%

Tom Perry 
Rating:
1.0

Ignored my call, not helpful at all

Zachary Morrell 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson 
Rating:
4.0

Customer did not leave a comment.

Dayshona Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Jones 
Rating:
5.0

Nothing

CHRISTY HOUGHTON 
Rating:
5.0

Unfortunately I wouldn't recommend this experience to anyone. Over charged, unavailable, I had to be my own customer service to find a truck and then had to pay extra just to be able to move when I was given a quote and availability that wasn't accurate.

Zachary Rundell 
Rating:
5.0

Very friendly and patient front desk lady. It was very busy but she tried to get us out door quickly and efficiently. Definitely prefer Payson location.

Otilia Cortez 
Rating:
5.0

Customer service was outstanding.

Douglas Hall 
Rating:
5.0

Customer did not leave a comment.

William Hall 
Rating:
5.0

Not sure her name but the woman in Payson at the pickup was amazing. Super friendly and helpful.

Justin Squire 
Rating:
5.0

Customer did not leave a comment.

Dwayne Keck 
Rating:
1.0

The lady at the desk was the only one there. I had to load the trailer on my own. (no idea what I was doing). Then she checked it and "Fixed it". Except she didn't know what she was doing either. Which resulted in an accident. This could have been a LOT worse. VERY dissatisfied with this interaction!

Stephanie Gonzales 
Rating:
5.0

Customer did not leave a comment.

Matthew Wride 
Rating:
3.0

It was snowing so we decided to get it in close truck to rent . Once we got everything in the truck only took a 10 mile trip.. And the truck leaked all over my furniture. Not very happy about this because that's the reason why we rented an enclosed track instead of using our regular trailer.

Victoria Austin 
Rating:
4.0

Customer did not leave a comment.

ERIC SORensen 
Rating:
5.0

Very friendly. I will definitely be going back to that location

Nicholas Ogren 
Rating:
5.0

Keep doing the great job you are doing now. This is my third rental from this location. All trips have been excellent with no equipment problems at all.

Tony Burke 
Rating:
4.0

Maybe this location does this but, Check oil and service the washer fluid before the next customer. Really bad visibility without that simple thing

Shane Carnes 
Rating:
4.0

Customer did not leave a comment.

Shane Dalton 
Rating:
5.0

Customer did not leave a comment.

Neal Meredith 
Rating:
5.0

I had a great experience with using the storage facilities here! The team there is professional and polite. I would definitely use them again in the future!

Ferdie Brown  |  Overall Experience 
Rating:
5.0

It was a first rate experience, efficient and convenient and personable. Highly recommend!

Steve Terry 
Rating:
5.0

I loved working with you. I will be returning when I need it. If you have openings that is.

Nick Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ainscough 
Rating:
5.0

Customer did not leave a comment.

Chad Nelson 
Rating:
5.0

Customer did not leave a comment.

Joyce Burgener 
Rating:
5.0

Great customer service! She was very helpful and friendly. The trailer worked great as well.

Paul Brimley 
Rating:
5.0

Grounds are secure and well lit and the security gate is easy to use, I had no problem's with my rental.

Shaun Nusink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Urban 
Rating:
4.0

The bed of the truck was filthy. I had to sweep and blow the red sand away to load my parents white furniture.

JEFFREY MARROTT 
Rating:
5.0

Nice facility, my belongings were safe and convenient accessibility. Thanks for your service.

ROBERT FROST  |  Overall Experience 
Rating:
5.0

Truck had a tire out of balance. Bad shake on freeway. Glad we didn’t have to go far. Other than that it was great.

kristin ekins 
Rating:
5.0

Customer did not leave a comment.

Matthew bills 
Rating:
5.0

Customer did not leave a comment.

Jaron Wallace 
Rating:
5.0

Customer did not leave a comment.

russ warner 
Rating:
5.0

Everything went well.

Jenifer Brown 
Rating:
5.0

Customer did not leave a comment.

Chad Nelson 
Rating:
5.0

The lady at the desk was friendly and knowledgeable

Robert Stevens 
Rating:
3.0

Test all trailers and lights before sending them out on 2500 mile rentals

Brig Brimhall 
Rating:
5.0

Customer did not leave a comment.

Jessica Chestnut 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN GASSER 
Rating:
5.0

The people who run this location were absolutely amazing.

Carol Williams 
Rating:
5.0

We had locations switched on us twice to guarantee location. We got confused when times changed as well. So I would just suggest being very clear in pick up times and locations

Grant Cordner 
Rating:
5.0

I felt a little uncomfortable leaving the lock outside by the door, anyone could have stolen it, it just seemed a little concerning knowing I could get charged for something that was to be left out in the open. Other than that everything was great!

Kaylee Butler 
Rating:
5.0

The woman who assisted me was super friendly and helpful.

Angela Ewell 
Rating:
5.0

Customer did not leave a comment.

Parker Bowman 
Rating:
5.0

Customer did not leave a comment.

Laini Burkholder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay Rohmer 
Rating:
5.0

Customer did not leave a comment.

Charles Martin 
Rating:
1.0

Customer did not leave a comment.

german bolanos 
Rating:
5.0

Customer did not leave a comment.

Catherine Jones 
Rating:
5.0

Customer did not leave a comment.

Tyson Barker 
Rating:
5.0

Customer did not leave a comment.

Michael Kilner 
Rating:
1.0

She told me the reason you needed my license is because U-Hauls start on fire all the time and they need your license on file to I’d the bodies great way to start a 13 hr drive also the cab was super gross I had to clean it before the drive :/

Sarah Koyle 
Rating:
5.0

Helpful and friendly staff. Place was always clean and maintained. Secure with locked gate, cameras and records of who comes and goes. Would recommend to anyone looking for a storage unit.

Brooke Wray  |  Overall Experience 
Rating:
5.0

The Auto transport trailer jack was very difficult to raise and lower for both the manager and myself. Also the chain was missing hook and one of the first chain hooks was missing the rubber retainer strap.

Decho Duke 
Rating:
5.0

Customer did not leave a comment.

Dylan Allred 
Rating:
5.0

Customer did not leave a comment.

Lauren Prather  |  Overall Experience 
Rating:
4.0

Nothing

Richard Tolton 
Rating:
5.0

Customer did not leave a comment.

Greg Prows 
Rating:
5.0

Customer did not leave a comment.

heidi hanks 
Rating:
4.0

Customer did not leave a comment.

Travis Walker 
Rating:
5.0

This is my fourth time renting from this location. There is a reason I come back - they are reasonably priced and the lady that helps me each time is very nice and efficient in getting me on the road. When I need another trailer, I will be coming back a fifth time.

Ken Meads 
Rating:
5.0

This is the 2nd time I have rented from this location. Both times the transaction has been very quick. They are easy to work with. If I need to rent another trailer - this is where I am going.

Kenneth Meads 
Rating:
5.0

Customer did not leave a comment.

David Clare 
Rating:
5.0

We had a great experience! We were treated kindly and respectfully and would highly recommend Mt Loafer Storage in Payson to pick up UHaul’s as they give excellent customer service!

JULIE LINDSTROM 
Rating:
3.0

Everything was fine.

Joseph Carter 
Rating:
5.0

Customer did not leave a comment.

Clint Nye  |  Overall Experience 
Rating:
5.0

Nothing you guys were Great!

jennifer Stone 
Rating:
5.0

Customer did not leave a comment.

Foxwood Inc  |  Overall Experience 
Rating:
5.0

Wonderful customer service. They were super nice and helpful

Danette Smith 
Rating:
5.0

Customer did not leave a comment.

Miriam Castillo 
Rating:
1.0

I parked the truck in the wrong side of the street because of the snow. so when it stopped snowing i moved it over to the right side of the trees. I didn't go over the mileage I drop the truck for one trip with a distance of 16 miles. I will not ever go back that is stupid to charge an extra $20 cause it was parked on the other side of the street next time i'll let it get coverages by the snow plows!!

Angelina Rees 
Rating:
5.0

Customer did not leave a comment.

TALON WAYLAND  |  Overall Experience 
Rating:
4.0

I was quoted $29.99 for the 17 foot truck. I was charged $39.99. The rate in the office said $29.99. I picked up the unit at 900am as agreed, then I was sent a text message saying it was due back at 1pm. How is that a day rate? I like the people at the Mt. Loafer Storage unit, but I will not give you a good review on google.

Cary Stopwell 
Rating:
3.0

Customer did not leave a comment.

Ron Williams 
Rating:
5.0

Customer did not leave a comment.

Steve Bartlett 
Rating:
5.0

I was very impressed with how attentive and courteous the staff was.

Bob Fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Konnie Trone  |  Overall Experience 
Rating:
5.0

Excellent facility and good professional staffing

Russell Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Chase  |  Overall Experience 
Rating:
5.0

GREAT STORAGE FOR OUR RV. ONLY REASON WE MOVED IT WAS A FRIEND GAVE US FREE STORAGE IN HIS BARN.

Billy Cagle  |  Overall Experience 
Rating:
5.0

I have used the Payson Mt Loafer Storage Unit a few times since we have lived in the area (10 years now) to store excess stuff until we could move it or get rid of it. I have always been so happy with their service and their units. Would definitely recommend to friends and family.

Linda Kinikini  |  Overall Experience 
No reviews have been submitted for this location.

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