Nothing needs to change.
Dean R
Customer Reviews for MSP Franklin LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I recommend you find more people like Taylor (the woman who took care of me) and make more of your locations work as well as this one. THE BEST U- HAUL EXPERIENCE I'VE EVER HAD!
RANDY UPlease refund the money owed me from turning the car in one day early.
SHERRIE MStaff were very friendly and accommodating.
CARLETON PThe manager selected the truck with the lowest mileage for my cross-country trip, which I felt was very thoughtful.
TIMOTHY WQuick service and friendly. I will use them again
DARIN MThe gentleman that helped us was very kind, helpful and made our U-Haul experience seamless and pleasant.
COURTNEY MThe staff and equipment at this location are excellent. They are always very professional and friendly and they have a good process for checking in before the rental to go over all the details.
MATTHEW MDropped off the truck here. It was after their office hours (6PM-ish maybe? I dunno. It was late in the day but still kind of light out) so I put "no' for "Were the personnel helpful?' because there was no one around to be helpful. Not really a bad thing, but the form doesn't have an option for N/A. Fortunately, drop-off doesn't require anyone at that moment so I was in and out rapidly. Otherwise I can't speak as to personnel or say much about the building.
Dustin MVery professional and kind , thank you!
SANDRA LService was great and location was convenient but truck was very dirty, stunk and had a awful smell in both the cab and load/storage area.
MICHAEL Ssmooth easy drop off. All went well.
Charles TCustomer service representative was extremely helpful and empathetic to our situation. They were very helpful with check in and offered world class service.
STACY CStaff was very friendly and provided excellent customer service!
RANDY SPatrick providing me with amazing customer service. I called him on the phone and let him know that I rented a unit online. When I got to the location, he gave me a tour and explained everything. This made me feel confident and knowledgeable. A few days later, I rented a truck from Patrick. He gave me all the details on the truck rental. On my last day using the truck. My storage ran out of space, but he still was able to find some space for my two bags of shoes. He offered me water several times. Just very attentive to my needs as well as other customers who came through the door. Every time I come to this location, Patrick is working there faithfully. Yes patient he is kind and he has a hard to serve others! I really appreciate him making the process very smooth because moving in itself is stressful!
MEISHA JOne the best customer service Ive ever experienced
SHUKRI TI will only get uhauls there from now on.
MICHAEL LWonderful experience, great staff
Stacy KI will not go anywhere else.
MICHAEL LI've used uhaul uncountable times in many different cities and states. This one was the most pleasant and easy to work with. Big shout out to this team.
Daniel NExcellent staff and the process is always quick and easy!
Reiko TExcellent experience!
WALTER TThe van was in horrible shape. It was filthy, with debris everywhere inside, there were TWO low tire warnings, the gas gauge is inaccurate (put in 6 gallons and drove less than 40 miles), exhaust smell in the cabin when driving.... Absolutely awful.
Brian MThe manger were so nice that why I use y’all very friendly
DOROTHY CGreat service! No improvements needed!!! Thank you very much!
MIKHAIL Beasy pickup and drop off. Friendly customer service. Quick turnaround. Would highly recommend!
ANDREW PThe gentleman in the office was very friendly, thorough, and efficient. Renting from this location was a very good experience. Located near a gas station for easy refueling before dropping off.
Walter WThey added all sorts of ridiculous charges they invented and were not told existed. A rental fee that should have been about $100 turned into $432.00.
JOHN CMake sure if it is an after hours pickup, that instructions are sent to the renter so they can pick up the truck when promised. Also, at a minimum, clean the windshield. It was extremely dirty and I had to hose it off myself. Interior of cab/storage area were pretty clean.
Fernando SAwesome service!!
Brenda OPatrick provided excellent customer service!
MARK BEverything was easy to get started. Equipment was in perfect condition. Friendly, efficient service!
SAMANTHA RNada
LATOYA BOur second time using this location. All has gone well both times.
BRANDEE WGreat experience. Easy access and a great staff.
JEFFREY LVery friendly staff. Will use again
GERALD MThis was the best Uhaul store I have ever been to, and I have moved 13 times and used Uhaul every time. They also have a nice bathroom at this location.
Richard OTaylor is the best!!!
DAVID FEverything went as planned, excellent.
GARY CPlace was clean, pleasant, and staff was very friendly and helpful. They did, however, forget to tell me that I was supposed to call a number upon my arrival at my destination city to let them know which U-haul facility I would be dropping off the truck. This extended my drop-off/check-in time significantly.
MICHAEL MThere was one charge of $1.10 that couldn't be explained even when we called the main UHaul number. They offered to refund it but it didn't seem worth the effort to me so I said to just forget about it.
MICHAEL BThe man that helped me out was very nice and helpful.
Shelby OBest rental place in middle Tennessee!
Jon CThey made it very easy to return.
KENNETH MThe gentleman at the front desk front desk was so nice. Very kind, helpful, and plesant.
MICHAEL MThe office is very efficient and helpful. It was more expensive than we expected because of the extra charge per mile. Overall, a positive experience.
SID AFantastic customer service!! I would highly recommend to anyone and already did to some neighbors. I will go here again without question for any further needs renting trucks. Above and beyond. Impressed
Lawrence DI only expend 16 miles and you charger me 4 gas gallons. It doesn't make sense.
Alfredo LSay the vehicle will be parked outside fence. For online, tell customer how many gallons of to refill based on type of vehicle. Said to look at your contract. I couldn't find mine sine online. Otherwise, EXCELLENT experience.
Laura RWe hired movers from uhaul and they were excellent! It was easy picking up and returning the truck .
Kimberly SIn todays society its really hard to get good customer service and for people to just be nice. Everyone from the people on the phone to the point of drop off has made this experience smooth. Gracias
Tasha SWhen the app wasn't working for me, I went inside and the person helping me was very friendly and helpful. It made the checkout a breeze.
Brent CEverything was great and easy to rent
Gerrald LQuick and courteous service.
John WThis location is always run very smoothly and the owner is always helpful. Uhaul please give this location some recognition. This is the only place in town I'll rent from.
zach h