Customer Reviews for Ms Kittys Country Inn
(U-Haul Neighborhood Dealer)

106 reviews

40700 Hwy 160   Mancos, CO 81328
(About 1/4 of a mile west of stop light, Across the highway from the skate park)

(970) 533-6223

Office Hours

  • Mon-Fri: 12 pm–8 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(970) 533-6223

40700 Hwy 160
Mancos, CO 81328
(About 1/4 of a mile west of stop light, Across the highway from the skate park)

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–8 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kit Connally 
Rating:
4.0

Customer did not leave a comment.

mike able 
Rating:
1.0

A secure, u haul marked drop box should be available. No drop box for key. We went to the office and heard yelling and a child came out to tell us they were not open until noon and to just leave the key on the desk!

Sean Kelly 
Rating:
1.0

This place was a disgrace to UHaul. No one was there to help, there were dogs roaming around, we could hear people in the building that appeared to be having a fight. Really awful experience.

Jennifer Santopietro 
Rating:
3.0

Customer did not leave a comment.

JONATHAN ALLEN 
Rating:
5.0

Miss Kitty's inn was very nice and helpful

Angela Daniels 
Rating:
5.0

After driving across country, through every kind of weather imaginable, it was such a bonus to be greeted so kindly at Ms Kitty's.

Marcia Goodwin 
Rating:
5.0

Customer did not leave a comment.

Kit Connally 
Rating:
1.0

This was not a professional environment or experience. I received a truck with a check engine light so had to make an emergency swap with the Durango location. She hardly ever answered the phone and was still in her jammies and slippers at noon when we arrived.

Jennifer Adams 
Rating:
5.0

Customer did not leave a comment.

LINDA BRYANT 
Rating:
5.0

Customer did not leave a comment.

Sasha Cucci 
Rating:
5.0

Ms Kitty's is a place to visit! Loads of personality. In a world of corporate greed and trickery, Ms Kitty's is an honest step back in time to real customer experience.

David Sessions 
Rating:
1.0

Customer did not leave a comment.

hunter ray 
Rating:
5.0

Customer did not leave a comment.

Recycled Dreams 
Rating:
4.0

Customer did not leave a comment.

Ray Montoya 
Rating:
3.0

The facility was poorly maintained, appeared junky with very limited drive in access due to lack of snow removal.

Dan Cohan 
Rating:
1.0

Get there 2:00. PM!!! Still in her PJ’s. Drive was an off-road course through 2 feet of snow from days ago. I had to shovel out the trailer. And unload it by hand into another trailer 30’ away through the snow. If I wasn’t desperate I would never have paid to rent the uhaul. Not only did I pay I had to work to get it.

Dan Morris 
Rating:
5.0

Customer did not leave a comment.

Edward Quackenbush 
Rating:
3.0

Nothing

Sally Nittler 
Rating:
5.0

Customer did not leave a comment.

NOLAN CROW 
Rating:
5.0

But not a 24/7 drop change that and give me back my money.

Patricia Franks 
Rating:
5.0

Customer did not leave a comment.

kenneth Polka 
Rating:
1.0

Took 4 hours to get the keys to the truck.

Anthony Carton 
Rating:
3.0

Customer did not leave a comment.

Terry Walsh 
Rating:
5.0

Customer did not leave a comment.

Susan Ellington 
Rating:
1.0

Customer did not leave a comment.

Kade Saul 
Rating:
4.0

Customer did not leave a comment.

OYSTEIN LARSEN 
Rating:
3.0

Customer did not leave a comment.

Charles Osburn 
Rating:
5.0

It would help to have some gravel and the ground leveled for the field where the trailers are being parked.

darrell sallee 
Rating:
5.0

Customer did not leave a comment.

JONA NAVARRO 
Rating:
5.0

Customer did not leave a comment.

stephen carleton 
Rating:
5.0

Easy rental experience, great customer service

Michael Cullum 
Rating:
5.0

Customer did not leave a comment.

Philip Ayers 
Rating:
5.0

U-Haul central needs better picture of actual equipment at actual locations

Philip Ayers 
Rating:
5.0

Customer did not leave a comment.

darrell sallee 
Rating:
2.0

Customer did not leave a comment.

Kenneth schave 
Rating:
4.0

Customer did not leave a comment.

Eugene Creany 
Rating:
4.0

Quick and convenient

PATRICK PJ BRISCOE 
Rating:
3.0

Ms Kitty's is fine. Uhaul is HORRENDOUS to deal with. I rent trucks 4x a month for work and I have never had my truck available, hassle-free, no matter how far in advance I make my reservations or how many people confirm my rental. I have been told each and every time AT THE LAST MINUTE that my truck is not available. There are 4 rental locations in my area and I still can't count on a vehicle. The system is totally screwed up and unreliable. If I didn't desperately need these trucks for work, I would never ever use uhaul again.

suzanne Strazza 
Rating:
3.0

Customer did not leave a comment.

Betty Kibby 
Rating:
5.0

Customer did not leave a comment.

Jasmine Flame 
Rating:
5.0

Customer did not leave a comment.

TK Webster 
Rating:
1.0

Arrived at 9:00 a.m., the advertised opening time. On one was around and the whole entrance area looked like a pig sty. At 9:10 a.m., I finally called the 1-800 number and was told to go ahead and drop the trailer off. When I received my U-Haul receipt, a $20.00 "After Hours Service Fee" has been added. WHAT A RIP-OFF!!! This place needs to be shut down and the equipment transferred to a reputable dealer!!

Steven Brace 
Rating:
3.0

Customer did not leave a comment.

Pamela Ruyle 
Rating:
5.0

Customer did not leave a comment.

Dwayne Salisbury 
Rating:
3.0

Customer did not leave a comment.

Sheri Woodard 
Rating:
3.0

Customer did not leave a comment.

Gary Lawson 
Rating:
5.0

Good experience all around. Friendly folks.

SCOTT MIDGLEY 
Rating:
4.0

Customer did not leave a comment.

Cassandra Kane 
Rating:
4.0

Customer did not leave a comment.

REBECCA ENDRES 
Rating:
5.0

All went well.

Virgil Fiske 
Rating:
4.0

Need a lift on front of trailer. To heavy for people to lift tongue

Peter Eppard 
Rating:
3.0

The young man was very inexperienced but intent on doing a good job Just needs experience

Robert Duncan 
Rating:
3.0

Customer did not leave a comment.

Colin Krumdieck 
Rating:
5.0

Customer did not leave a comment.

JOHN STORM 
Rating:
4.0

Customer did not leave a comment.

JONATHAN ALLEN 
Rating:
2.0

Customer did not leave a comment.

Matt Maley 
Rating:
4.0

Customer did not leave a comment.

Melody Neighbors 
Rating:
3.0

Customer did not leave a comment.

Christopher Morton 
Rating:
2.0

Very unprofessional Had to wake operator up she said she had a rough night!

Karl Schmid 
Rating:
5.0

I recommend Ms Kitty to all my friends and clients. Many have stayed at her motel and several have had her help finding just the right uHaul to rent and when they need help with scheduling the reservation to fit into their moving schedule, Kit gets it done! She is very helpful.

Sherry Romero 
Rating:
4.0

We discovered a broken brake lite wire which we replaced and a rubber chain securing strap that we had to take off of other equipment.

Ronald Day 
Rating:
4.0

Customer did not leave a comment.

Taryn Fish 
Rating:
5.0

Customer did not leave a comment.

Susan Ellington 
Rating:
5.0

Very convenient location. Staff was welcoming and helpful.

Larry Jones 
Rating:
5.0

Kit was extremely friendly and helpful when renting a trailer!

katheryne Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Patrick Sanchez 
Rating:
5.0

Absolutely nothing. Incredible service with a well maintained fleet.

Taylor Pendley 
Rating:
3.0

My only issue was not being able to find the key. I opened the lockbox as instructed and no key was placed in it. I tried to go to the office but no one was present. I did find it on the passenger seat after checking the truck cab. I was only delayed for a few moments, and they did make the truck, and key lockbox easy to access and find. They were friendly on the phone when I called to confirm.

Haley Madden 
Rating:
5.0

Customer did not leave a comment.

Benjamin Shaw 
Rating:
2.0

The computer equipment the dealership had was sub par at best. I ended up standing there trying to rent the trailer for an hour. I've rented u-haul before and it takes like 15/20 minutes, I almost just left frustrated.

Christopher Rhodes 
Rating:
3.0

Credit card payment system at location was cumbersome

Eileen Crookes 
Rating:
5.0

Customer did not leave a comment.

Steven Belcher 
Rating:
5.0

Customer did not leave a comment.

Larry Clark 
Rating:
5.0

Social distancing and masks

Philip Bock 
Rating:
1.0

Have equiptment checked in correctly, confirm clean and contents. Facilitate customers hooking up and dropping off. Maintain the dirt lot. Leave room to hookup to trailors. Hire professional staff, be professional.

Jason Matson 
Rating:
3.0

Customer did not leave a comment.

JONATHAN ALLEN 
Rating:
5.0

Customer did not leave a comment.

SUSAN ELLINGTON 
Rating:
5.0

Great customer service! They always make it smooth.

Sandra Haley 
Rating:
5.0

Great Customer Service. Would highly recommend.

michael poulos 
Rating:
5.0

Customer did not leave a comment.

Abram Archuleta 
Rating:
5.0

I really appreciate the help in returning my uhaul truck to this location. I was supposed to return it to a different location, but found this one much closer to me and open on Sunday. It was a relief to get the truck turned in so quickly.

Georgian Whitenight 
Rating:
3.0

The guy that answered the door was less then helpful. But the gal that came out was very friendly and extremely helpful.

Dan Morris 
Rating:
5.0

Kit is welcoming and friendly! She did inform us that we drove all the way with the wrong trailer tires, which obviously isn’t our fault, but I’m glad she noticed and made note of it so it can be corrected! That kind of attention to detail is commendable! She also welcomed us to town, gave us some tips on local spots to check out, and some gardening advice! We also really appreciated the way she had the trailers parked. It made pulling ours in to drop it off easy and safe!

Jennifer Magnuson 
Rating:
4.0

Kitty was kind and communicative. I was concerned that they would not be able to repair the broken strap on the auto transport. Did that mean the next customer would deal with the unsafe same short strap as I had to deal with?

Katie MacElveen 
Rating:
5.0

Good Service Very Helpful

Ralph Pittman 
Rating:
4.0

Customer did not leave a comment.

Bruce Short 
Rating:
3.0

Customer did not leave a comment.

James Patton 
Rating:
5.0

Well done!

BILL BAIKIE 
Rating:
2.0

Driver's door wouldn't shut without slamming it four times and they were aware of it when they rented it to me, but didn't tell me. Told me it had a ramp, it didn't. After using it, I washed it, cleaned the cab, swept the floor and filled the tank until the pump wouldn't pump any more gas into it and they still charged me 7.50 for "fuel". When i left the truck, the fuel line was above full. I drove it 4 miles and put $10 gas in, and they still charged me.

Cindy Simpson 
Rating:
3.0

Customer did not leave a comment.

Anneliese Shaw 
Rating:
3.0

This location was very confusing trying to figure out where to park/pick up my rental key. I completed the online check-in (due to Covid-19 precautions) but there wasn't a box to pick up my key; the online check instructed me to go to a key box. The woman that worked at the office seemed confused as to why I was there, even though it was during my scheduled appointment time. She also mentioned that key box wasn't on 24/7, but I thought that was the point in having the self check in? She was very nice, but things did not go very efficiently. Even with checking in online, it still took me a total of 30 minutes to obtain my key. Returning was quick and easy though. Given the circumstances of the current pandemic, I feel like that is why my experience was only average. But the location would benefit from more signage though.

Stephanie Reser 
Rating:
5.0

Customer did not leave a comment.

THERESE CAPOZZOLA 
Rating:
2.0

The guy working the office ambled out, looked in the trailer, told me where to park it, and left me to handle the return online. Basically zero service.

Doug MCGUIRE 
Rating:
3.0

Customer did not leave a comment.

Gene Libbea 
Rating:
5.0

Customer did not leave a comment.

Susan Ellington 
Rating:
2.0

Customer did not leave a comment.

Gary Rowley 
Rating:
5.0

Customer did not leave a comment.

Craig Oswald 
Rating:
3.0

The U-Haul website (I have a screen shot) said that this location was a 24 hour return. I saw the contract had a note to phone when we got into Durango, so I did. No answer. I went through the procedures to return the truck (after a long day) and started to search for a drop box. There was none. I phoned the return number and left a message. No answer. I phoned UHaul. I was on hold for 35 minutes. They figured out there was no drop box. We could not wait for the location to open in the morning to return as we had to be at the airport. They finally figured out there was no drop box on site. After an extended discussion, UHaul did send me an email that I was authorized to leave the key in the truck with one door unlocked. Make sure the details of the locations (24 hour access) is correct. I had a problem after the next to last step in the return. How about a priority for answering those calls or more people trained to deal with the issue.

Susan Ellington 
Rating:
5.0

Customer did not leave a comment.

Eugene Chavez 
No reviews have been submitted for this location.

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