Customer Reviews for Nadias Army Navy Surplus
(U-Haul Neighborhood Dealer)

Rating:

3.0

The u haul I received was in very bad shape the head light on one side was out we couldn’t move anything in the dark. Also it was damaged real bad U-Haul I was very disappointed that never happened to me but I have two more rental coming up I hope they will be better.

Rating:

2.0

Truck needed cleaning and servicing. The location is not a very good area of town.

Rating:

4.0

Someone spam my card and you guys didn’t get all your money,I called u-haul and told one of your employees about it and he said he would put it in my rental account

Rating:

2.0

Missing both dollys that I rented . Truck didn’t have any gas at all and now they’re trying to charge me for not filling it up . Wouldn’t recommend I’ve rented from here before with no problems in the past but I will not fill up a truck that wasn’t full when I received it I put more in than when I got it.

Rating:

3.0

The person waiting on me was nice . But the dogs was barking making it hard for me to hear him .

Rating:

3.0

When it's time for pick up, that extra online work is a hard time. It literally took 30 minutes for me after my schedule pick up time. Also it did not let me check in on my android phone but it did on an iPhone. Otherwise it was okay, wish it had them long things on the back that helps but it was okay.

Rating:

2.0

The truck wasn't clean at all. It was really filthy. The engine light was on and I was super nervous about driving it. I was on a deadline so I just dealt with it. The older guy at the pick up location was rude too lol. Honest!

Rating:

1.0

This locating was awful the dogs was bitting at my ankles and shoes the guy was just sitting there looking not saying anything it took me an hour to get the vehicle I highly do not recommend and the mileage meter didn’t work

Rating:

1.0

I understand a late few because I was ;ate with the truck by 15min Its was supposeed to be for 24hours and It wasnt And for them to turn around and hit me with a 248.00 bill is insane I should be suning them for those dogs they have a the job

Rating:

1.0

Employee was sleep when I walked in and seemed irritated that I was inquiring about a Uhaul!!

Rating:

2.0

They have nasty ungroomed Yorkies that bit me while I was trying to walk in . I couldn’t even walk in those dogs are so untrained . They ripped my sock now they have a hole. I didn’t do anything to cause them to act this way. Them dogs need to stay out of this location before they seriously hurt someone

Rating:

2.0

Back of truck wasnt cleaned at all blankets hanging out bag on top of someone waste something prior to me getting it and my movers fell trying to get my things

Rating:

1.0

Need to have another location it wasn’t very pleasing. Dogs we’re out just not polite.

Rating:

4.0

the drop box was not available to leave key and the facility was not open at the times indicated on the website ? - Luckily we a U-Haul personnel on phone was very helpful., - as well as an employee of the location Did show up to take the keys as we were on phone with U-Haul - overall service was good-excellent

Rating:

1.0

I called ahead of time to make sure that the truck would be ready, and that they had the packing blankets along with the dolly. The employees were very unhelpful and rude, and were unwilling to assist me in locating a dolly that was supposed to be with my reservation. I will not be using this location again.

Rating:

5.0

The gentleman at this location was very respectful and helpful all the way around.

Rating:

1.0

Rip off. Got charged for 300 miles I never used. I didn’t even use 40 miles. Ppl were uneducated and not able to meet your needs. I returned after 3 hours and invoice said 5 hours. Gas tank was below a half and got charged for bringing it back with 1/2 tank. Don’t ever, ever use this location. Now I had to report to upper management and was told it could take 72 hours, but my card was charged for unnecessary nonsense!!!!

Rating:

5.0

Very professional.

Rating:

5.0

No changes necessary.

Rating:

4.0

I ordered a hand truck, dolly and pads. none of it was there. Had to go somewhere else. Not the business fault, it was uhauls for not providing it.

Rating:

3.0

I contracted 2 weeks in advance and 2 days before my pickup they moved me 20 miles away

Rating:

2.0

Very irritating to get through the mobile check in. None of the directions are very clear and it took me 30 minutes after arriving to figure it all out. I had requested a dolly and moving pads but they weren’t provided.

Rating:

4.0

The truck was not clean but the weather was bad so I understand

Rating:

5.0

Everyone was friendly and very caring!

Rating:

2.0

Had no clue how to help me .

Rating:

3.0

The company need to ensure that it is cleaned out from the previous user.

Rating:

5.0

I didn’t receive hand truck with order but it was overall a great experience

Rating:

1.0

Have better customer service and more professionalism.

Rating:

1.0

Total joke

Rating:

1.0

Shut it down. The worker was rude and unprofessional.

Rating:

2.0

make sure the lift gate is locked please

Rating:

1.0

Truck was full of trash. Had to wait 45 minutes to pick up truck. Did not have appliance dolly I requested and was told to go get a regular dolly out of another truck if I wanted one. After drop off they did not check truck in until the next day. Regional office actually called and asked if I still had truck. Wtf?

Rating:

5.0

Everything went well. Due to gas prices I understand the need to limit hours to keep a uhaul, but when they go down you should really consider letting people keep the truck longer. We had to work twice as hard to finish in time.

Rating:

5.0

Other than the van being loud, the experience was great.

Rating:

3.0

Terrible truck with no moving trucks or blankets as ordered

Rating:

5.0

Overall no problems, easy to get to and use the key box, easy to get in and out of the parking lot. The truck was not dirty or in bad shape but there was a hypodermic needle in the overhead compartment ... It probably got overlooked, I don't blame the location for that

Rating:

2.0

I asked for 12 moving blankets and turned in exactly what I was given. Now they are charging me for a missing blanket. I folded each and put them in the cab as directed. UHaul is the worst customer service experience I have ever had

Rating:

3.0

The appliance dolly that I rented was not in the vehicle! Was very upset considering that was a much needed item for appliances. And it made for a VERY difficult move.

Rating:

3.0

There was no problem with the location. The problem was with the online check in system. However, the customer service over the phone more than made up for the annoyance I experienced. In fact, I was very impressed with the service your people provided over the phone.

Rating:

5.0

Everything went well. I like how u haul contact you through email on your arrival and return info and send you updates right away.

Rating:

1.0

The truck we picked up had no gas in it and the dolly’s that we had already paid for were not in the truck.

Rating:

1.0

This was a self serve/independent check in site. The code to the the key box was alpha and the key box was numeric. Once customer service assisted me with opening the key box, the box was empty...there was no key. The truck was unlocked so thinking this particular truck might have been one that was returned and perhaps the key had been placed in key return and not yet back into the appropriate key box (?). Not sure what happened here, but major problem causing me to cancel this reservation on the spot and have customer service locate another truck at my final destination an hour and a half away since there were no trucks left in the local area leading to additional and unexpected time and expense.

Rating:

3.0

Stop cancelling and rescheduling pick up locations on the last day.. I was re-routed two times the previous day to other locations which was 50 miles from my location -> hence i spend 100 miles of mileage (99$) just due to U-HAUL's rescheduling of locations. In my opinion, this amount (or at least 75% of it) should be refunded by U-HAUL

Rating:

1.0

The worse experience ever.

Rating:

3.0

The gas cap was missing and there was no gas in the truck

Rating:

1.0

No U-Haul representative on site during normal business hours. The retail store clerk's only input was you have to do everything on the app. He had no knowledge of the app or how to use it. All the trucks and trailers were located on one end of the building. The key pick up lock box was located on the opposite end of the building with no signage to lead you to it. It was like a scavenger hunt to find the lock box. Not what I needed after a very frustrating check in process.

Rating:

1.0

No Key at the time of pick up, had to wait a few hours to get a key, mileage on truck was wrong, I only drove 31 miles and got charged for 94, could not check truck in on app, worst experience with anything I ever rented

Rating:

2.0

The front ent shakes when it gets up to about 60 MPH. The store owner was 2 hours late opening up. When I clicked on the message I was sent from UHaul, the message told me to return the truck to Sunny Food #7. When I got to Sunny Food 7 and clicked on return truck it told me that I should be in Mrs Nadias parking lot, which is where I rented the truck. I was in that area when I finished up using the UHaul and could have just stopped by there, but I was following directions that I was sent from you guys. So that costed me more mileage, gas, and my time.

Rating:

4.0

It would be nice to have a small ramp on the back of the van to help load stuff as opposed to having to lift heavy things just to load them. Other than that, the process was easy and super simple.

Rating:

1.0

After making my payment to rent it online they lady took a very long time and gave me trouble getting the uhaul I had to kids with me and I had to Uber there from Pelham everyone at the company was very rude if you don’t like your job quit the tire had a bubble in the side of it and was leaking air they added charges to my card when I only kept it for 1 day end up owing 237 extra dollers and after putting over 50 dollers in gas in the vehicle I won’t be using uhaul again

Rating:

1.0

I reserved my truck on a Tuesday for the following Sunday. Went to the location Saturday to rent a appliance dolly and to make sure the correct procedure to check out my truck since I was picking it up after hours only to find out the truck had been rented. If I hadn’t went that Saturday I would have never known it had been rented out therefore I would have gone Sunday to find no truck. The girl was extremely rude and unhelpful she finally attempted to find me another truck at another location but it was to late I was already pissed. It was an act of congress to get her to rent me an appliance dolly. This is know way to treat customers or do business luckily I was able to borrow a trailer to move my furniture. Never had this kind of experience with uhaul before. If she hates her job that bad find another one

Rating:

4.0

The vehicle wasn't clean when I received it and the front end of the truck was out of alignment.

Rating:

1.0

Rude, unprofessional, biased, after reserving a truck online the employee told me it was unavailable then after a 45 min wait I was finally able to use the truck. There was no vehicle check before use and didn’t go too far but was charged full reserve price. I opted out on insurance because I wasn’t going far and returned the truck within an he of use yet was still charged for insurance. Never going back

Rating:

5.0

The service was great. Continue doing what you are doing.

Rating:

1.0

The female that worked the front counter was very rude and distasteful I’ll never return there again if I can help it.

Rating:

5.0

Very professional service was provided in handling this rental.

Rating:

2.0

The non-contact checkout option totally failed. Customer support was of no help. Reservation was moved from one location to another last minute then reservation had to be cancelled because of a system glitch not allowing me access to my lock to obtain the key. After finally getting the the key, the ignition failed each time I tried to crank the vehicle. Needs servicing badly. Overall poor experience. Glad it was a quick local need only spanning 10miles/2hours of use. Pretty disappointed.

Rating:

1.0

Terrible offered no help with hookup did not do a safety check. Would never go there again.

Rating:

1.0

The staff was extremely rude and provided no assistance on pickup and dropoff.

Rating:

1.0

Clean the cab it smelled bad the back of the truck was really dirty

Rating:

1.0

The fuel charge that was charged is robbery how in the world it could be that also the truck could not go up hill! I need to speak with someone about this!

Rating:

1.0

Staff was very rude and uninterested in doing any work. When I arrived the clerk had her head laying on the desk with her coat over her head I had to ask to be helped more then once. They had a terrible attitude about having to do work at all. There was not a walk around done, I didn’t have any assistance backing up to the trailer or help picking up the heavy trailer to put on the ball of my truck. My overall experience was extremely poor because of the staff and location the trailer itself was fine but do to the staff and location I will not go back there and have advised others not to go there already and will continue to do so. Strong consideration should be taken on if this location should be allowed to be apart of your company. I have used U-Haul many times in the past and have been pleased. This time was very much not what I have come to expect from u-haul.

Rating:

1.0

The lady, did not have enough staff. So 20’ truck and trailer were not ready. After she verified the location of trailer. I went out to begin travel and the trailer was blocked by other Uhaul vehicles. I had to go back in the building and ask her to move the Uhaul vehicles. THEN I had to back the truck up to the trailer, she did not assist. Very very bad customer service!!!!

Rating:

4.0

Not have u hual return places in barber shops with ppl that don't care

Rating:

5.0

Great experience, very convenient! They may want to offer moving blankets and straps.

Rating:

1.0

Uhaul knows how to get extra money. I had to drive all the way across town to get my truck. It was supposed to be picked up 5 miles from my house. So payed 40 dollars in unless miles. Then could not check in back in online then charged another 20 dollars for checken after hours never again will I rent from Uhaul.

Rating:

1.0

Due to your system not being up to date, I lost $180.00 worth of wages. Management never called back.. I used Uhaul 4 times in 10 years, it's always and horrible experience. The local manager and marketing person, provide horrible customer service. They didn't care about the issue, so I tried to speak with Corporate, but they never called back. I will never use this company again.

Rating:

1.0

The experience was a disaster. Truck was dirty, got charged a cleaning fee for bringing it back in the same condition it came in +full tank of fuel. Got in contact with the manager for my cleaning fee back and was told I’d get it back. However instead of getting it back I got charged another $32.19 and still haven’t received a response on why. This brings my total to $164.39. I was originally going be paying $103.20 but ultimately ended up getting ripped off. The only thing I really want is either all or half my money back. Note: as of writing this I still have gotten no correspondence from the company on this matter at hand. In short Never rent a truck from here. Good luck out there y’all!

Rating:

1.0

I reserved a 26' truck from a U-Haul location in Woodstock, Al using the U-Haul website. I was later informed by e-mail that my reservation had been moved to the Bessemer location, 20 miles away. I called Mrs. Nadia's Army Navy Surplus to confirm. I was told that I would be charged the extra 20 miles distance each way even though I reserved from a closer location. I also had reserved pickup for 10AM, but it had been changed to 11AM. The lady I spoke with assured me that they opened at 10AM and I could still pick it up at that time. The next morning, we arrived at 10AM, but the store was not open yet. The owners finally showed up at 10:30, but told me that I would have to wait outside for another 10 minutes. Once they let us in, they said it would take several minutes to get the computer started to check us in. The young lady who processed my rental firmly informed me that once I left the premises with the truck that implied acceptance of the contract and then asked did I want the contract sent to my email or to my phone by text. Since I do not have email set up on my phone, I requested by text. Several minutes later, she informed me that she had sent it to my EMAIL. Already, an hour late and with my moving help waiting on me, I didn't argue with her. She also told me that the truck had 7/16th of a tank and that I must return it with 7/16th of a tank. How Bizarre is that? Why not rent it with a full tank and require it to be returned full? I guess each renter should jump in and out of the truck as they refuel to get the gas level exact? Before I moved the truck, I took a picture (happy to provide it to anyone who cares) of the dash gauges showing 5/16th on the fuel tank and the odometer reading, 156,435. Late that night when I returned home and read my email, the contract stated the odometer as 156,428. I know 7 miles is basically just $7.00 more, but dishonesty really irritates me. If someone will cheat on little things, they will cheat on bigger things as well and if this business or U-Haul as a whole adds just a little to each rental, over time those littles add up to a substantial fraudulent profit. Of course this 7 miles is added on top of the 40 additional miles that U-Haul charged me because THEY moved my reservation. The truck was adequate in size and made the move without breaking down. The motor did seem to have a slight miss and the AC barely cooled the cab, but it was basically clean and served our purpose. I didn't bother with getting the fuel tank to 7/16th, I just filled the truck up and returned it with 3/4 tank of gas. All in all, it did what we needed but left me disappointed with the company and this location. The U-Haul website needs to immediately notify the renter if a truck is unavailable at the requested site and offer the renter their choice of other available locations/options and CLEARLY notify them that they will be charged the additional mileage. As it currently works, it appears set up to earn additional