Customer did not leave a comment.Mark M.
Customer Reviews for Mrs Bubbles Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was terrible had to go to two different locations one to pick up the truck and bother over a mile away to pick up the appliance dolly . Even after I set up the pick up online and said everything was available . I will not be returning to either location as the attendants were sleeping and high / stoned . The experience was very un comfortable . And unprofessional . Would not recommend anyone ever go to the locations at 3340 Division Ave S Grand Rapids Michigan and 2844 Eastern Ave S Grand Rapids MichiganHector C.
I like the way you helped working with me. I loss the track of time because I was in emergency and you called me to let me know what time it was. Not knowing what had happened but you worked with me being late picking up the truck. I Thank you for your understanding.Fenis H.
Customer did not leave a comment.George W.
Excellent service from the person in charge at the locationElmer M.
Customer did not leave a comment.Michael W.
Great customer service and extremely helpful with drop off and check outRalph F.
Customer did not leave a comment.RON L.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Frederic V.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.champagne C.
The gentleman who take care of me is to be commended.Anteneh M.
Indicate where the office is.DIANA F.
Great customer service and prices!arianna G.
Customer did not leave a comment.Karl H.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.Robert R.
the location was extremely casual; a cluttered desk in a carwash; the equipment was booked entirely by cellphone and ultimately i had to use my cell to complete the transaction; the attendant was helpful but provided minimal explanation; otherwise the rental went smoothlyStephen S.
They did a wonderful jobAshley F.
The fellas I spoke with at this U-Haul location were all very helpful and friendly. Helps me with the decision to pick the correct size U-Haul tThe fellas I spoke with at this U-Haul location. We're all very helpful and friendly. Helps me with the decision to pick the correct size U-Haul to get my stuff home and also gave me a great deal on my rental. Top notch.Tyler S.
Gas mileage was off and constantly in the red for best mpg â€¦so I wound up putting more gas than I had to in just to get it back to the original gas level. Will not be using this location ever again. Very dissatisfied and disappointed in uhaulBrooke V.
A bit of a messy hole in the wall but great service and equipment.Michael H.
Horrible location. Online estimate was off from what I was charged by a lot I may never use Uhaul againJalonni S.
The guys were very friendly and I kind of liked this better than going to a regular U-Haul store. I definitely will go here again if I move again.Margaret M.
The gentleman that was vacuuming another truck when I got there and assisted me was very polite and professional.ruth P.
I am deeply dissatisfied. When I arrived just before my pickup time at 8am, I was greeted by a man, not even an employee by his own admission, who yelled to a worker "UHaul!" The employee came out clearly groggy, like he had just gotten out of bed. He called another guy to let him know that I was there to pick up a rental. He arrived a few minutes later with Big Gulp in hand and hurriedly got online and completed the order with me. He told me the gas gauge was at 7/8 and asked me to estimate the miles I would drive. I told him 30, and he told me my final bill would be more or less depending on my actual mileage driven. After I received the keys, I got in the cab of the truck and checked the gas gauge. It was around 1/2. I took a photo and uploaded it with my inspection. I did not check the trailer until I got to my residence, but when I opened it, I found it absolutely filthy with residue on the floor, dirt, debris, and litter. I had to clean it in order to load my belongings for transport! I used the truck without a hitch during the day and more than replaced the gas I used during the day, but when I returned the truck around 5 p.m., the man who had completed my order checked truck data online and claimed that I had not returned it with the same gas level! Even though I had uploaded a photo of the gas gauge with my inspection, he claimed that he gave it to me at 7/8 full. I had to produce the photo that I had taken again! He then told me that the gps said I had driven 48 miles, when my close calculation of 2.2 miles from the pickup location to my residence, two round trips of 11 miles to and from my storage unit (22 miles, and a return trip to drop off the truck (2.2 miles max) equals 26.4 miles, far less than what was claimed. He told me he had no control over the gps meter, that it was measured and determined by a "main office" and that I would have to dispute it on my bill which I intend to do. If UHaul considers this an acceptable customer experience, then know that it is highly unlikely that I will ever do business with UHaul again unless there are some significant concessions provided for this miserable experience. And furthermore, Mrs. Bubbles has absolutely no business providing this service at their location.Michael C.
Give an estimate before the people leaveJimmy J.
The location was visibly impressive but the customer service provided was very good. I still would rent here again.Antonio S.
Customer did not leave a comment.Shaniqua N.
Customer did not leave a comment.Gillian S.
Gave us insurance we didn't ask for. I left MORE fuel in the truck than what was in it when I picked it up and they charged me for gasâ€¦.saying it was significantly lower. Text them pictures of gas gage before and after and still to response or refund!Jacquese S.
It was great for late in the evening drop off on a Sunday very convenient.zein A.
Love service!Ralph A.
Over charged creepy owner he told to disputes me being over charged do not recommend.this location do not have a office connected to mrs bubbles terrible service !!!owner manager or whatever also controls the e uhaul up the street also .when you get there they have you do everything over the phone real skim bags !!!Shaniqua W.
Very easy!David F.
Customer did not leave a comment.david B.
We went a total of 9 miles and was still charged a fuel fee when the link didn't have u take a picture of the gas hand. $15 for 9 miles!!!ashleigh R.
This location has been charging illegally my bank card after 14 days I returned the U-Haul truck. The manager is rude n use people credit card information after contract was closed.Oletha D.
Customer did not leave a comment.Michele W.
Customer did not leave a comment.tichelle P.
Buen servicio . Great vehicle 🚗. Always available for any cuestion. 💯 % recomendadoIrene H.
Customer did not leave a comment.dennis C.
Customer did not leave a comment.john P.
Customer did not leave a comment.Mellissa M.
Customer did not leave a comment.Laura S.
There's always a variety of different size trucks if I need it and they're always convenientRachel R.
Customer did not leave a comment.Julia V.
Customer did not leave a comment.ANDRETTE M.
I was supposed to pick up the uhual at 1:30 but no one was there until 1:50Eduardo R.
Customer did not leave a comment.Mohmmad A.
They scared me out of money they threatened me so much I dent use there service because of harassment & inappropriate text & conversations vary bad experience it's rally sadGaribl W.
Customer did not leave a comment.Kaleb Y.
Terrible service, no one knew what was going on.Kristy Rob W.
Make it a non smoking room and an easier to find entrance. No one should have to stand and wait in a smoke filled room where people are smoking and I walked around the building trying to find an entrance. Finally knocked on a garage door and they opened it up. The gentlemen that signed me in was very nice and helpfulJENNIE G.
Clearer signage for the office.PAM W.
Customer did not leave a comment.Renee L.
Customer did not leave a comment.Amanda F.
As per Uhaul's general practice, the employee hooked up the trailer. They hooked it up incorrectly, and the trailer popped off the hitch and through the tailgate of the truck. Accidents happen, and I will revisit this review if the situation gets resolved fairly.Keith D.
My experience at the pick up location was not what I had hoped for - the truck we used was late and not ready to use at our time of pick up. However I would like to thank Chris at Mr Bubbles Csar Wash for his effort to get us on the rode as soon as he could.Gregory S.
Customer did not leave a comment.Amanda C.
Windshield weather stripping was damaged when picked up. The agent gave no indication that we should take pictures of the truck before we drove it. There was no indication given that we had to meet someone at a certain time. Very unprofessional.Terri M.
Excellent and helpful people. Thank youDawn H.
Not sure why uhaul made budget cuts on deciding to shorten the ramp on the 26ft truck. It made the ramp more steep and really put a strain on our hips. We are in our 50's and made it a lot harder on us. A lot more sore then normal due to the steeper ramp.LARRY T.
Customer did not leave a comment.Janet M G.
Did not receive dolly with the truck.Faraz K.